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Lowe's Home Improvement

2.1 (35 reviews)

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Gary S.

On the morning of Mother's Day, I was not expecting a delivery but a Lowe's delivery truck destroyed my mailbox and post and also knocked over my neighbors mailbox post. Both of these were set in concrete. We have a video of the event. The impact is very audible and another beeping sequence was started in the truck after they hit the mailboxes. The truck left without the driver providing any information, such as name, originating location, truck number. My wife went to the nearest Lowe's location, where we have spent thousands of dollars over the past 10 years, where they were unhelpful. I've made multiple phone calls to the Lexington Lowe's location, their third party delivery company, Spirit Logistics, wasting a lot of time hold, and then being told someone will contact me within 72 hours. No one has reached out to us to set up replacement of our damaged property. It will be two weeks tomorrow, since their truck did this damage. I would expect some progress on resolving this by now.

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4 years ago

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1 year ago

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1 year ago

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3 years ago

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4 years ago

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5 years ago

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3 years ago

Cameron in cabinets is very knowledgeable, personable and attentive. Can answer any questions asked.

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4 years ago

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5 years ago

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2 years ago

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2 years ago

probably the worst service I've ever witnessed and a a Lowe's. they will not answer the phone! straight to Home Depot I went!!

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3 years ago

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3 years ago

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4 years ago

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3 years ago

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4 years ago

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4 years ago

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8 years ago

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4 years ago

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7 years ago

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3 years ago

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8 years ago

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7 years ago

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7 years ago

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9 years ago

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9 years ago

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11 years ago

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10 years ago

Great place, love the selection and the people. The kitchen cabinets are amazing. Love the color and how they put it together

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7 years ago

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13 years ago

Not sure what his beef is. I have always found staff to be approachable and helpful???

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14 years ago

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7 years ago

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7 years ago

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12 years ago

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12 years ago

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Review Highlights - Lowe's Home Improvement

Make sure to check ads around holiday times because they will always run sales and you can order items online and pick them up in the store to avoid paying shipping.

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Lexington True Value Hardware

Lexington True Value Hardware

2.2
(12 reviews)
4.4 mi

Sorry as hell!! That should say all you need to know!!!…read morePoor shipping late shipping did not package securely. Arrived damaged. Horrible customer service!! Rude.

I had two discount coupons. One for downloading the Ace app,…read morea second one for my birthday. When I tried to redeem them while buying supplies the manager refused to honor either of them. No explanation other than the products I was purchasing were already discounted $1. The coupons had a discount value of $15 dollars. I explained to him through the cashier, as he would not come to the front of the store to talk to me to resolve this, that I called the night before seeking clarity on the restrictions of the coupons before driving to the store. I was told on that phone call they were straight dollars off coupons, any purchase, no restrictions. My purchases would have exceeded the value of both coupons. I put the products back on the shelf and left. Two weeks earlier I called to check to see if they had a product in stock. The employee was very reluctant to check the inventory and confirm if you had it in stock. I purchased products from this hardware store for years. It always had higher prices but good service, what happened to it? News Flash, for the same products, stores like Lowes and Walmart are 20-25% cheaper and the customer service is superior. These two incidents' let me know your employees really don't care about getting my repeat business. Your Choice.

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Lexington True Value Hardware
Lexington True Value Hardware
Lexington True Value Hardware

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Lowe's Home Improvement - hardware - Updated June 2026

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