Went there for a wrench but didn't know the size I needed for my bike rack. Scheck…read morecame out with different sizes so I could get the right one. That is amazing costumer service. Plus it was freezing out. Thank you Scheck.

Took my 15% off Ace Reward coupon to the local Bluffton store today and inquired about ordering a…read moreDeWalt item. After inquiring about using it on one item only, I was shown in a not very friendly way, that there was a little tiny sign available that showed all the items that are not eligible for Ace rewards; mostly more expensive power tools. This I think is deception. I refuse to spend any more money there.

Went in there for a screen repair and I had the best experience! Talked with Rich who said that he…read moremight be able to fix it right there on the spot and sure enough, he did! It took him five minutes. He could not have been nicer, more accommodating not to mention saved me so much time and money. Thank you so much, Rich! Highly recommend visiting this location.

Yeah, I like Lowe's and Home Depot. Always find what I need, prices are reasonable, selection is…read moregood. Sometimes it's hard to find staff, or at least one that has a clue what you're asking. But both are good sources. On the other hand, this Ace Hardware doesn't always have what I want, the pricing is at least 10-15% higher, the selection is not as good.... BUT- yeah, you knew there was a but... I have to say that the people(family?) that work here are incredible!! Helpful, go out of their way to make sure you find what you need (without being obnoxious), offer suggestions, laugh and smile. These are real people doing good work in a meaningful way. Not sure how you feel about that but to me, I'd rather reward people like that and not some corporate giant. Plus, Ace is 4 minutes away and easy to get to with parking at the door. Lowe's and Home Depot are 20+ minutes away- easy choice. Five stars!!

Ashley Furniture exceeded our expectations with quality products and outstanding service. We are…read morethoroughly enjoying the furniture that has been delivered, and we are anxiously awaiting the final items. Heather facilitated our excellent experience at Ashley Furniture. She allowed us to peruse the store at our own pace and focus on our choices while she kept track of our items as we added and deleted them. She was very, very pleasant throughout the experience. Our first visit lasted for hours, and she never once rushed us but encouraged us to take our time. We even had to take a break to eat, and she encouraged us to relax and not worry. We had time to think through our choices and feel confident with our decisions. She reviewed all of the details with us before any payment was made. She was like dealing with Nordstrom's quality service, and she continued to follow up well beyond our in-store shopping. She has continued to check on our deliveries, add new items, and answer questions as they came up. Her support team and management also support her. Heather truly shines. We are pleased with the unique items we found. The quality and value are well above what we had anticipated. We will be back!

Austin Stanley's customer service style is low key and exactly what we needed because we hate the…read morehard sell approach. The selection was fine as we came in just to look and left furnishing four rooms! The value seems appropriate they re Bovey Bob's and less expensive than Ethan Allen.

In July I brought my 80 yr old parents in to look at keyboards. My formerly IT dad was blown away…read morethat keyboards were not so simple anymore lol. I wish I could remember who helped us. Young guy. Short hair. Maybe Andrew? If that sounds familiar, hit me up and I'll adjust the review. Andrew helped my dad understand the difference between a mesh keyboard and mechanical. He also treated me as an equal - I may have not known the word for 'mesh,' but he knew I was technical. I am surprised at the bad reviews. They were so patient and kind. Brick and mortar is dying, but I really needed my dad to touch the keyboards to understand and pick one out. So I hope this review helps keep the store alive!

Bluffton Best Buy: Where customer rights and the law don't matter…read more My husband went in to return an unopened camera lens well within the 15-day return window. Corporate policy clearly states there is no restocking fee on unopened items. Even more importantly--South Carolina law prohibits such a fee. Despite that, Supervisor Casi insisted we had to pay over $400 to return it. When we tried to show her the policy and the law, she rudely dismissed us and called her manager, Shawn, who said he didn't care what policy or law said--"This is how I run my store." Casi then threatened to call the police if my husband didn't comply. When I later went in calmly to resolve the situation, she sent a sheriff to confront me before I'd even said a word. I was mortified. Corporate confirmed we were right and refunded the money--but the behavior of these employees was not just unprofessional, it was ILLEGAL. Do yourself a favor and shop anywhere else. If they're trying this with us, how many other customers have they robbed under the guise of a fake "policy"?

Went into the store to place an order -they have a great selection but very poor customer service…read more No one else was in the store yet Sarah and Chelsea did not make any effort to offer help . When I asked questions it felt like I was an inconvenience to them although they were sitting behind the counter doing nothing. Their attitude was very snotty and condescending. I guess they don't care to help customers or need business. I prefer to patronize businesses who appreciate their customers.

Excellent product selection and Patrick helped make the process so easy. We definitely recommend…read moreBird Hardware.

Excellent had a great experience their products are all high end, they stock Farrow and Ball…read morepaints, interior closet installation, top end Kitchen and bathroom appliances , hardware & counter tops in endless materials marble to synthetics floor tile and wood installation, with interior design available and an array of wonderful fabrics and furniture, really very impressive they have four locations, Hilton Head Island, & Bluffton SC, Savannah Ga and Cashiers NC

If I could give this joke of a business negative stars I would. This is the most unprofessional…read morebusiness I have ever seen in my life. A year later, the job is still not done. Lukejohn avoids calls, doesn't call back, doesn't provide updates and doesn't deliver on promises. I mean, a simple google search on the guy should tell you all that you need to know when two of the first things that pop up are his mugshot and a breach of contract lawsuit. Sad excuse of a "business", so frustrating and really disappointing. The worst part is my parents are the ones dealing with this company. The kitchen and master bath were supposed to be finished by Labor Day 2024, it was then pushed back to thanksgiving 2024 and the kitchen was barely useable then. The master bath was completed may 9th and the kitchen is STILL not done. 90% of the cost of the cabinets was paid in October in preparation for delivery and they still don't have the finished cabinets. A year ago they were so excited about their new house and since then, they have been constantly let down by this company and it has turned their excitement of starting a new chapter of life in a new home into a complete nightmare. Finally, my mom asked me to call Lukejohn as a last resort after trying to get ahold of him for days/ weeks. And guess what...he answered the phone! When I told him who I was he rudely told me he was out of town and busy and someone would be reaching out that day. They then gave them a July 1st date, which has since turned into August 4th. incredibly pathetic.

Zero stars for customer service! The attitude I got from the sales gal was beyond uncomfortable! To…read morethe sales people of this establishment, the next time a customer isn't comfortable with a purchase, it'd be best you try to understand and go out of your way to make things right so you don't lose business! To the owner, if you like to discuss where I think you can do a better job at training your sales people, let me know. I will gladly have that discussion with you.

The selection of chandeliers, outdoor wall lighting and fans is commendable. A lot of what they…read moreoffer is my personal taste and I planned on going back to purchase several items but after the poor customer service and the lack of respect from Beth the sales associate we dealt with, we would not purchase anything else from Capital Electric. At the time of purchase we were told the items were in stock from the supplier in NJ & typical delivery time is 1-2 weeks. Because of Covid it may be another week. Our decision to purchase at Capital was based on the in- stock status. After 2 weeks we would call the store to check the status. The response the first few times was "it's in stock". We know that. That is why we bought them. Now I want to know why they aren't in the store in the timeframe we were promised. Beth would say that she'd inquire and call us back. After 4 weeks of following up each week, Beth never called back to give the status and tell us the expected date when they'll receive it. Finally got good news when we called, the package are out for delivery and expected to be at the store later the same day. There's a chance the truck may come after the warehouse closes and the delivery would be the next day. We told Beth that we would pick up the boxes the next day around noon. She said she would call to confirm that the shipment did indeed arrive. Well as our previous experience with Beth she did not call and confirm the shipment arrived. So the next morning we called again and inquired. The associate on the phone said the shipment arrived the previous day. Great, we'll be there in 15 minutes as we told Beth the day before. The associate said it doesn't work that way. Capital Electric needs notice because the boxes are received on a pallet and must be unpacked. We did give notice the day before. Apparently Beth communicates as poorly to her coworkers as she did with us. 15 minutes later we were at the store picking up the boxes. If you do decide to buy from Capital I hope you don't have the same poor experience we had.