Gatewood installed our mini split 2 years ago and came for maintenance today. I appreciated the ease of making an appointment, and the text updates on when Jason would arrive. He did the maintenance in a timely manner and was friendly and professional. I highly recommend Gatewood. read more

I have used Gatewood a few times. I have found them extremely responsive and the staff is professional. Even when I had trouble describing the issue, they were patient and provided a few options. read more

We contacted Gatewood regarding a mini split estimate. We just had the unit installed. They were very responsive and professional from start to finish with the service we requested. They showed up on time and completed the install as agreed. They also made sure to clean up after the install. I would highly recommend Jesse and his crew. We love our new mini split!! Thank you Gatewood. read more

Great company that performs high quality work! All of the staff is super easy to work with and very knowledgeable!

This company is a really great company to work with. They are always professional and very responsive. I have used them twice for calls that were urgent to me. They were thorough, even received a call from their tech immediately following his review. Answered all my questions. Would highly recommend. Scott Sullivan - Cold Springs, CA read more

Great service!! Excellent experience!! Called and booked an appointment and they were right on it!! Did my maintenance service and no nonsense of up sale ect!! I would trust them indeed!! Thank you Gatewood! read more

Gatewood installed a new Lennox furnace/air conditioning system at our house over 9 years ago. The whole process went very smoothly. Any problems since - and there have been very few - have been taken care of promptly and professionally. Most home visits have been taken care of by Russell and he is great. read more

Great service! Justin fixed in a couple of hours what a tech from another company couldn't in 2 separate visits. Highly recommend Gatewood, very engaging with me from the appointment booking with McKenzie to Justin. read more

Wanted to take a moment to thank Justin from Gatewood who came to our home to inspect and service our swamp cooler. He was professional and determined to get the job done on the initial visit. We would definitely recommend Gatewood! read more

From the very first contact with Shane discussing which models we needed for our three sites, but also the installation by Steve and Ryan--- this was a quality operation. No jiggling and funny business with the cost proposal. Fast installation. Immaculate clean up at the end of each day (a five day installation of three HVAC units), always on time, predicable, amenable to our suggestions and changes, and over all just nice, respectful people. Showed up with masks properly fitted and were respectful about that too. We are so very glad we chose Gatewood over other competitive bids, not only for a lower price, but better and longer warranty, but also contributing to a local business and closer maintenance from them in future. read more

As a owner of a service oriented business I am more than happy with this service. I was #1 in the US and Canada in customer service for a multi national company and taught it as well. The lady answered the phone Perfectly!! The on appointment day Shane showed up on time to the minute! I won't be looking for other estimates, I know good people when I see them. read more

Our tech was onetime and knew what was wrong and worked on it immediately and fixed it, thank you gatewood

Want to send a huge thank you to Russell at Gatewood for your wonderful service. When our A/C unit was acting up with a 2 month old baby sharing the home you made a weekend call that eased our worries. You were incredibly knowledgeable and walked us through each aspect. Thank you for taking the time and helping us beat the heat. Would definitely reccomend. read more

Our central heat went out Sunday morning. My daughter who is living with us gave birth Saturday night. I was freaking out because the baby was coming home Monday afternoon. I called as soon as they opened Monday and talked to Mackenzie. She was able to get a crew over there in under an hour and we were up and running an hour after that. Bad gas valve and they had the parts in the truck. Best part is the price was half of what I anticipated. Highly recommend! read more

We were very happy with Gatewood, Jessie was great and worked hard to get us a new heater that fit our bedroom. The installers came early and did a spectacular job, I would recommend them highly. read more

What AMAZING SERVICE for my brand new Heating and Air system. We bought this house it had no central heating and air. I did my research on companies in the area and they stood out. Got a great quote so I cancelled the other appts. Chuck and Jesse are the owner/operators. I Like what Jesse said to me, "I'm installing this unit like it's going in my own home" Such quality and pride in his work. You don't need to look any further. Trust me, I did my research. So very happy with my brand new system. Jesse even made an appt to come by to make sure I got the Wi-Fi thermostat all set up. Super Cool feature. I can heat or cool my cabin on the drive up. read more

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Excellent service from McKenzie in the office, to the various technicians including Russell and the manager Jesse. Jesse was very creative in helping us solve a variety of issues and we appreciated that he did not push any particular solution but gave us the pros and cons of each option. We are very happy, thank you! read more

Gatewood was able to do the work professionally and elegantly on a very short timeline and get me the right system for the right cost. Jesse covered all aspects of the installation and was upfront with the limitations and expectations of what each system would accomplish. The system has been in for a month now and its an absolute beast. I warm the home before ever stepping foot in it and it stays warm. These systems really are quiet and quite impressive. Both service installers worked around the clock on tight deadlines and were courteous and mostly invisible while onsite. They showed me the ins-and-outs of the new thermostat and it was clear and concise. I had no reason to call after installation other to say thank you. Great job, great service, great price. read more

Everyone here was great and helpful. Lorraine was very personable and understanding when dealing with the issue on the phone. Jason came out within a couple of hours to Groveland, replaced the frozen motor in my heating unit and I was back up within 30 minutes. Highly recommend. Thanks Tim from Groveland read more

Jesse, has installed units in four of our cabins in Twain Harte. In two cabins they installed the ductless heating/AC units, and in the other two cabins they installed central AC units. I trust Jesse's opinions regarding which units are the most effective & efficient in each space, plus Jesse is always professional, pleasant, and installs the units on time. The crews are trustworthy & leave the cabins clean after their work is completed. It's my pleasure to highly recommend Gatewood Heating & Air. read more

Gatewood is great! I have used them twice to install new units. Not only did they have the best quality selection, they had the best price! (And the best warranty!) They installed one unit locally and then drove 2 hours just to install a unit on my rental! I called on a Friday and my unit was installed monday! The new owner, Jesse, was great. He answered all my questions, and was great about showing me all available options. I highly recommend Gatewood. They are my Go-to! read more

Had new central heat/AC installed. Great job. Jake was professional, proficient and personable, as was Chad. Very pleased.

RUN FOR YOUR LIFE! The first thing you should know about Gatewood is that it is NOT run by the original owners form 1974, and that the new owners are THE LAST PEOPLE ON EARTH YOU WANT WORKING ON YOUR HOME! I hired them in December to replace the old HVAC venting pipes in my home near Yosemite, where it gets VERY cold in winter and VERY hot in summer. They gave me a competitive if somewhat high price, but as they have been around a long time I made the WORST MISTAKE OF MY LIFE and hired them. Without setting an appointment with me, they sent two men that looked like bums to do the work IN A FREEZING, HOWLING BLIZZARD. I called and said I didn't want them here until the storm was over, but was told "this is the only time they can come," They did not even come in a truck with four-wheel-drive! I could hear them thumping and talking in the attic, and they were saying that they had to do the work "really fast" to get home before the roads filled with snow. They were talking about how they didn't have the right tools, and when I called up to them to stop and go back they assured me they were talking about a different job. The short version is that these clowns did the worst job of any contractor I have hired in my 32 years of home ownership. They DID NOT CONNECT THE VENTING TO THE HVAC UNIT AND LEFT A BIG HOLE IN THE ROOF WHERE THEY SHOULD HAVE CONNECTED IT. To complete the joke/nightmare, THEY DID NOT CONNECT THE VENTING TO THE AIR INTAKE DEVICE INSIDE ON THE CEILING so they COMPLETELY DESTROYED MY HEATING SYSTEM IN THE DEAD OF WINTER. A few days later I called an independent, licensed inspector to look at it, and he came out of the attic shaking his head and giving me the bad news. I called Gatewood, who sent a different man to fix it, BUT HE DIDN'T FIX IT PROPERLY and I was still out of heat in 20-degree weather! I called them again and was told that the supervisor was "out pulling your permit." I asked if I had been charged for a permit and was assured that I had. I then asked why someone was pulling the permit weeks after the job was allegedly completed and was told they would look into it for me. I called the County Building Office immediately and learned that NO PERMIT HAD BEEN PULLED. So I did it myself, and called the inspector again. He looked a second time (I was paying $250 for each inspection), and was told it still wasn't fixed properly and there still was a big opening in the roof where the heat was going out (propane -- $2.50 a gallon)! At this point I asked the inspector who could fix this and hired the man he referred, who did a good job and told me I had been hideously overcharged and that it was the worst work he had ever seen. When I told him it was Gatewood, he said "I can't believe they're still in business." At this point I had been without heat for over a month, had pumped $ 230 worth of propane into the air, and had added $100 to my PG&E bill with electric heaters. I wrote Gatewood, requesting to be repaid for my inspector and repair bills, and they wrote me a reply full of lies, misspellings and accusing me of making it all happen because I wasn't "patient" enough. I called the Contractor's Board and followed their instructions to send a registered letter with a self-addressed return envelope, asking for the $1200 I was out of pocket over and above what I paid for THE WORST WORK EVER, and they sent me a check for the full amount in an envelope, without so much as an apology. THESE PEOPLE ARE DISHONEST AND UTTERLY WITHOUT PROFESSIONALISM OR COMMON DECENCY! I hope this review saves you all the time, money and aggravation they put me through. read more

If I could give less than one star I would. The work they did on our home is faulty and needs to be repaired. The weather has turned cold and we have no heat. I called to let them know and had the worst customer service of my life, And when I asked to speak with someone else they said there is nobody else and she laughed and hung up on me. Does that sound like a way to speak to customers in this economy? I'm absolutely furious! read more

Honest, reputable, knowledgeable! It doesn't get any better! You can trust this company! They installed a new central heat and air system during an extensive remodel. MAN! It works great! My family is comfortable year round! read more

Twain Harte resident built home in 1989 and installed Lennox Pulse furnace and whole house air conditioner. The service from Gatewood over the years has been remarkable, and as recently as 9-7-2017 they showed their expertise and professionalism. Lennox is great original equipment and lasts forever, but parts are getting scare and Gatewood's tech Jason Bennett has all the answers. He had a day packed with service calls and came here from Coulterville at 7:30 PM and put in new flame sensor/plug and flapper valve, and the Pulse is ready for winter. McKenzie, the dispatcher and office lady is super, keeping clients informed of WHEN to expect the tech and if a delay, fixing a new time. We are lucky to have them...new furnaces are $10,000....but these folks keep 'em running perfectly. Thanks...Dr. John B read more

Today Ludo came out to check on a propane leak in a home we are moving into. The guy was fantastic and very personable. I would and will recommend his service to anyone. There just isn't people like him out there anymore. read more

I have had just okay experiences with them in the past but they just installed gutters and the customer service was terrible. The bookkeeper is very rude. She was demanding payment before an invoice was ever sent. It was almost as if she was acting like I was trying not to pay. Not sure if she's just having a bad week or she's always like that. We are very limited in this area but I hope to find a new company for heating and air needs. Any recommendations appreciated. read more

I called gatewood to have them check my heating system I'm a senior citizen and they sent Ludo who was so excellent in his repairs. I can't thank him enough for his professionalism. Thanks Jessie read more

My central heat was not working. I called at 8:15 am and was asked to hold for the girl that schedule's was on the other line. After a minute the woman who answered the phone said the other girl was going to be a few minutes but she would call me right back. I gave her my contact info and never got a call back. I called central up the street they immediately scheduled a tech to come out that afternoon. Not impressed with the lack of follow up. read more

Called Gatewood on Monday 4/26 and made an appointment for a service tech to come to our house on Friday, 4/30. Gatewood confirmed appointment between 1PM and 4PM. I took a day off of work, and we drove 125 miles from Fremont to Sonora, arriving at 12PM. Called Gatewood at 1PM, they confirmed the appointment for that afternoon between 1PM - 4PM & I gave them our land line so they could reach us. Called Gatewood back again at 3PM & they said if tech stays past 4PM there will be overtime!. I called Gatewood back at 3:45PM - Irene (owner's wife) assured me there would be no overtime charged. Called back at 4:30PM & they said tech was running late. Tech never showed, never called at all. BEWARE!!! read more

Very happy with the service and installation from Gatewood Heating and Air. Working with Jesse and his team of installers and technicians was fantastic. I appreciated that they asked me a lot of questions about our needs and installation ideas and preferences. I'm sure this helped them design the best quote. We ended up installing a Fujitsu split ductless system, 4 zones total, with 2 of the new designer series head units in the larger living spaces and 2 smaller ones in the bedrooms. The units are great at putting out both warm air and cool air depending on our needs. We bought it primarily for air conditioning, but our first use was actually for heat! There was a moderate cold snap right after they were installed and in the evenings we needed to try them out in the heating mode in our living room. Worked great. Now it's summer time, and without these units I don't think I would have been able to use our cabin this summer. It's often 90-100 degrees during the day, which I was not expecting. Using the air conditioning mode keeps it a comfortable 70 degrees and we are happy. Paid $11,000 for the 4 zone system, including remotes, mounting hardware, line sets, covers, a new 240v electrical run, and county building permits. They even let us pay the deposit and final payment by credit card over the phone since we live full time a few hours away. read more

Ludo at Gatewood Heating serviced 2 of our homes and he was great! One in Tuolumne and one in Twain Harte. Very professional and super helpful. He arrived on time for both appointments. They were super accommodating on coming out when we were available. I would recommend them for sure. read more

Gatewood is an awesome company, they care about your needs, they have great customer service and are very knowledgeable about their products ! read more

The service tech I had was professional, pleasant and knew what he was doing! I would recommend this business to anyone. Thanks for the good care! read more

We had Gatewood Heating and Air come to our home for annual maintenance service today. They sent Ludo, ,and when I asked if he was familiar with geo thermal systems, he answered honestly and said "no".He appeared professional and expressed an interest, so in spite of my doubts, we continued. He became familiar quickly, did the necessary checks, and suggested a fix for the surge problem when the unit starts. He installed the "start" and resolved a problem we have had for 8 years when we installed the unit ..Very happy with the service, and Ludo is an excellent representative for the company. read more

These guys were awesome they did great work and made sure the job was done right. In this day and age they are a God send.

Not only timely, but showed up early. Fast diagnosis, parts were on his truck and he was in and out in 30 min.....and the price was unbeatable. I thought i was dreaming. read more