Weird company and owner to say the least, got his contacts through Mitsubishi website to install one ceiling cassette and heat pump at a second store master bedroom, Jacob came in, looked at the project for 3 min and said "This is something I don't want to take on, it's going to be a nightmare" this is his extend of customer service for a basic job. Just weird. Oh well. Response to Jacobs comments Jacob, you looked at project for 3 min before you told me it would be a nightmare and refuse even provide opinion as you just did on Yelp and explain why and have a conversation. The responses as followed: the ceiling cassette I told you I want to install parallel to the window, which is recommended location and if would blow air to the whole room, not even sure where you got this idea in will blow into wall and suck its own air. The heat pump I want to put next to the already installed HVAC condenser coil and it has plenty of room, recommended 4ft from each other, no snow there in this area so not sure where this idea came that it wouldn't heat, and heat pump doesn't work that way anyhow. The second unit connection to meet Mitsubishi recommendation for a min 2 units connection, I told you I am planning to build two more rooms there and second unit can be run to that area and placed there so later can be permanently moved in the new room. Again, you didn't even took time to look all, talk, to listen and to explain. read more

I have been using this business to service/repair my AC and Heating device. My AC failed 8/6/2025. Inspection found oil coolant failure. I signed up to purchase a replacement unit. The service team showed up as scheduled. Got to work efficiently. Day 2 returned as agreed, completed the installation. Team is very customer based. I now have a system that offers separate zone ac/ heat control. Recommend that if your system is 25 years old, don't wait for a major failure. No AC during the front end of August heat wave was no fun. read more

Wish there were 6 stars because that's what PBHA deserves. My wife and I decided to invest (heavily) in a mini splits system for our house. The process was incredibly fast and professional! Jacob and his son arrived on time. Jacob (owner) knows his s##t. They listened to our requests and investigated inside / outside with game plan. They discussed cleared what was / was not possible. They delivered a quote on site - a huge savings in time. We continued getting other quotes most were higher by as much as 2x. Jacob followed up with us after a week and we awarded the job. They started within a few days with a staff who were true professionals (Juan and Anthony) knew the trade and quality was paramount. They kept us updated all the way. They were interrupted by a 6ft snow storm and when possible came back to finish. They kept us informed all the time. We were so so so impressed. They finished when the snowed subsided and made sure we completely understood how to work, maintain and what to do if the unlikely event of an issue to do. We without question recommend Performance Based Heating and Air. read more

We are so glad we went with Performance Heating and Air. Jacob is extremely knowledgeable, and takes the time to make sure all of your questions get answered. The team was very quick in responding to texts throughout the installation process. I love working with a small business, knowing that they take extra care in their work and reputation. You won't be disappointed! read more

6/16/24 Update: Here's the texts proving I was in contact with this business and here is a nasty review just left by the owner of this company on MY business page. I'm sorry, but you never used my business. You never reached out to me. You never sent me photos of the vehicle which is what I actually ask for, but you wouldn't know that of course since you never contacted my business. You didn't even know what I do for work. Keep up the defamation though, fantastic look for you. Wow, that was an unbelievable response. You left fast it was on video. You drove In fast it was on video. I implore you to listen to the phone call your wife and I had. What wild accusations to place on somebody, a "woman abuser" after canceling the appoint due to YOUR attitude and demeanor unknowing that I was even speaking to the owner of the company. I was not rude whatsoever to your wife, so if all you have is to place lies on me to justify your actions you do need mental help. Also, since you clearly didn't comprehend what I said to you when you were here, what I stated was I know a lot of people that use your company and my wife and I would be sure to share our experience in dealing with you to them. Your response further solidifies the entire situation. You showed up on my property without my consent saying you were here on my property and began threatening me, and here you are doing it again. read more

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Performance Based Heating & Air replaced all the ductwork, heater and install air conditioning into our 1400 square foot home in Arnold. The crew arrived on time and completed the job in 2 days. The system works perfectly. The cost was significantly less than the local competition. The job was done 10 days after my first call as opposed to the local competition who were going to take 4 to 6 weeks to get to me. I was very impressed by the owner's opening remark after I agreed to the job over the phone. He said our relationship would be like a marriage. We would be bound together for the next 10+ years. He took the words right out of my mouth. Thanks Jacob & Team ! read more

Performance Based Heating and Air - Happy in Arnold - Heating & Air Conditioning/HVAC Near Me - Jamestown, California

Their response times to my requests have been excellent. The work was done in the time specified in their bid, and equipment left on the outside of my house was minimal and well "hidden" from casual view. And what can be seen is subdued and easily accessed for servicing. I expect to leave this rating at 5 stars. read more

I recently purchased an older house that had a very old central ac unit that was very inconveniently inconsistent especially during this heat wave. I called one company for help who left me on hold for 30+ minutes. Other companies say it's old and try to sell me anew unit. Performance said they'll send someone right away. Then magically my ac worked 10 minutes before Jacob arrived. He charged me a modest fee, gave me some trouble shooting tips and maintenance advice. The ac soon stopped working again that very night. I called back and they sent Jacob back free of charge. You can tell he's very knowledgeable and I'm glad I had him working on my ac. He threw everything at it and after about 1-2 hrs he gave up and said he couldn't figure it out. Refuse to charge me. When he was packing up I tried to turn the ac on and it worked! Even Jacob was surprised. Ever since the ac has been working perfectly. I definitely recommend this company and definitely appreciate the professionalism, honesty and punctuality. Great wholesome company. Thanks again. read more

Update June 16, 2021: In a total mafia move, the owner sent me a text saying, in part, that he would blackball us with all local contractors to get back at an honest Yelp review. From the owner's text, "If you don't know you'll figure out at some point. This is a very small community, most contractors know each other. I know someone from every HVAC company up here. Probably 10 electricians, plumbers, General contractors, etc. We all run into each other all the time. I could easily contact people and advise them about you. That would be a dick move...." Update June 14, 2021: Jacob Klein, the owner, actually made a YouTube video on his personal YouTube site violating our privacy and making up something about a contractor lawsuit that does not even exist. He also filmed a YouTube video in our house without our consent for commercial purposes. Do not let this guy in your house. Original post: We had these guys install a large 5-ton mini-split heat pump system in 2020. When I asked them to install a small 0.75-ton mini split in an outbuilding recently, the owner gave me a quote. And then he chastised me for wanting a building permit and said it was $750 for a building permit, which is far beyond market rate for a small system like this. After scheduling the job, he stalked me on Yelp and said he didn't want to do the job in the end because I hadn't given everyone a five-star review. The owner said I should try the following other places, instead of his shop to service the system *they* installed: Angels SheetMetal Aire Serv Gatewood Central Heating and Air Comphel Foust The owner also doesn't keep his politics to himself, which is annoying and bad for business. Don't hire this guy unless you're looking to get hung out to dry with a big ration of attitude. I'm sure the owner will write some condescending reply to this review. read more

Performance Based Heating and Air - The outdoor HVAC unit was totally installed crooked. When I showed the owner the problem, he told me to fix it myself. Classic. - Heating & Air Conditioning/HVAC Near Me - Jamestown, California

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We had 4 Mitsubishi Splits put in our home on July 22 and 23. Luis and Juan were excellent. Really nice people. They care! Luis and Juan were professional, on time, friendly, hard working, and knowledgeable. This was an all around great experience. We highly recommend Performance Based Heating and Air Conditioning. read more

After my many years on this planet, I have NEVER had the experience of what I was subjected to by this company. They are not only rude, condescending, with a customer service that is abysmal...BUT their expertise is extremely questionable. Long story short, the system they installed never worked correctly and when I called them back, they simply refused to respond to any phone calls. That's right...they seemingly decided NOT to respond. Being new to the area, I was horrified by their lack of professionalism, but when this system finally broke down a few months later, I thought they should be the ones to fix their own errors. When they finally responded to my calls (months later), they came to see the issues and didn't know what the problem was. I was told they would have to keep coming back and try all sorts of different ways to 'fix' the issue until they figured it out. (WHAT?) I then called another company who immediately knew the problem and solved it immediately. Simple and far cheaper than PERFORMANCE BASED would have ever done! The final decision to hire this company is up to you, but I must say that you should stop for a minute...and think BEFORE ever hiring them. read more

They have serviced our HVAC system and done a great job. They even fit us in during the summer when our system went down and got us up and running and cool again. The owner is great and takes personal care of his customers and customers experience. read more

This man replaced a capacitor on our ac unit. $20 part, $280 later with a loose screw that he came back and tightened up for an additional $90 which we refused to pay since that was his fault! Gave him half of the 90 and he told us not to call him again. Working AC but rather expensive and rude read more

PBHA has always been there for me and gone above and beyond everytime they have responded. Jacob is knowledgable, ontime and everyone is professional. I highly recommend them for you HVAC etc needs. read more

My apologies for not understanding the overwhelming needs of the community. There isn't an error here for no taking small jobs if your big-time repair and installation specialists. Turning down the job was no reason to disrespect your business. read more

Good people, great work. Always open to options and discussion. Does clean and wonderful work.

Performance Based Heating & Air recently completed the install of a multi room mini split system at our home in Arnold, CA. From start to finish, their approach was informative, professional and swift. We would highly recommend this company to anyone in the area looking for HVAC service. read more

With all this chill in the air it was actually a decent time to get AC (summer will come). Wanted to share a great experience with Performance-Based Heating and Air. From the start they were on the ball, great text communication about when they were coming, even sent their current location tracking as they came up the hill from Jamestown. Jacob was able to discuss numerous options and quote on the spot for various configurations, using a professional online system. The quotes were more reasonable than we expected, we ended up getting 3 mini-splits: in 2 bedrooms and the great room. The big one is remotely controllable over Wi-Fi and app. The install happened a week later, was all done in one day, the guys were great, explained everything and cleaned up well. I've been in touch twice with questions via email, and both times I got follow up within the hour, once with a phone call. Very helpful. Let me tell you the units are not beautiful but they really work well! I've been able to try them in both Heat and Cool mode, and both ways they are super powerful and really work impressively. read more

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Just finished a project with 2 outdoor units and 8 rooms. It took 3 months from the first call to the installation, but it was finished on the date that it was planned from the start. The "guesstimate" over the phone was very close to the estimate given after the site inspection, and that was my final price. The team is friendly, respectful, and efficient. I'm very happy overall. read more

Imagine the crisis. Our family showed up at our vacation home a few days before the Christmas holidays ready to host friends and family. Walking into the freezing home with a fresh Christmas tree and boxes of wrapped gifts, we learned quickly that something was terribly wrong: no heat. After trying all the usual suspects (replacing batteries in the thermostat, checking the fuse box, etc.), the heat pump remained cold and inactive. Christmas appeared to be ruined. Scouring the yellow pages in hopes of finding an HVAC technician on a Friday afternoon, we stumbled upon Jacob Klein of Performance Based Heating & Air. Jacob made an appointment to drive to Groveland on a Saturday morning so we pulled out the space heaters and blankets and simply settled in for a cold night. On Saturday morning, Jacob showed up and immediately went to work determined to find a way to get us some heat. Unfortunately, after exhausting multiple tricks to figure out the cause of the problem, he learned that the aged compressor had finally run its course and we would need to replace the entire heat pump. Once again, Christmas seemed to be in ruins as there was no way we could host a family get-together in the December cold. Yet, unbeknownst to us, Jacob learned that we had emergency heat strips that could offer some heat. I can't tell you how thrilled we were to feel heat emanating from the ducts in our bitterly cold home! Throughout his repair visit, Jacob explained every test of the system and never lost hope that he could somehow find a way to get us some heat to survive the Christmas holiday. Sadly, we will have to fork out the cost of a new heat pump - an unexpected bill awaiting us in the new year. However, we were able to enjoy our holidays and that's all thanks to Jacob. We will most definitely be asking Performance Based Heating & Air to give us an estimate for the new heat pump and can't say enough nice things about the service provided by Jacob and his wife, Rebecca. read more

The business owners response to my review is a perfect example of their level of professionalism (or lack thereof). Don't waste your time with these clowns. Any other business will treat you way better. Save yourself time and headache. read more

Needed a bid for replacing an almost 40 year old heat pump. I wanted to know what the running amperage was for the unit this company proposed so I could compare it to what I currently have and decide whether it is worth changing it out or not. I asked for this information up front but it was not provided with the bid. I called Trane, the mfg. of the unit they proposed to install, and Trane would not tell me either. I emailed Performance back again, asking for this information and indicating that the other HVAC company that provided me a bid did not have any problem giving me this information. I got an email back saying: "16.7 but I'm gonna pass on the work. Have the other company install it. " What is up with this? You provide me a proposal then tell me you do not want to do the work? Why bother me with your proposal in the first place? I will not be doing business with this company, I am afraid. They are very unprofessional. read more

Amazing, prompt, professional service! I had an emergency on Father's Day Weekend (during one of the worst heatwaves in years) and Jacob responded on a Saturday morning to fix my AC. I called 7 HVAC companies throughout the motherlode who advertise emergency service and he was able to respond (the others wanted to push me out a week). We have a dinosaur of a AC unit and it needs to be replaced - when that happens, he'll be who we call. read more

We have had our mini splits for almost 2 years. They run great and provide the most efficient heating and cooling I have ever personally experienced! In fact, this is like the 3rd 5-star review I have left for them, because they are THE BEST. We recently wanted to take advantage of the remote programming app on out phone. Jared came out and set us up without a hitch. As always, we got top quality service from the best business in the county! I give Jacob and his staff at Performance Based Heating & Air my highest recommendation!!! read more

Look up Gates. That is my married name and the name on the invoice. The water leaked in to the subflooring and dry wall, it didnt flood in the laundry room You did the install around May 19th of 2019. I chose not to respond to your private message because I already have another company fixing the issues. I understand you are a business but this my experience with your business and my right has a consumer to report my experience with your company. read more

We have used them a couple times, and then today came to our Cabin in Mi-Wuk, where it was 21 degrees outside and found our heater was not "firing up". Checked things out with no luck. Called and LM. Within 10 minutes had a call back from Jacob who explained the issue could be a frozen exit line (for water) and that I could easily remedy by cutting the PVC.. Treked outside, did so and BAM - IT WORKED. So, as we had them install an AC/Heater in one section of cabin, fix an issue with other heater - I highly recommend them. Very credible, honest and helpful!. read more

Our 30+ year old Rudd AC/furnace suddenly quit a few days before New Years. Jason came out the next day to diagnose the problem and managed to get it working on a temporary basis. He ordered the part and came back New Year's Day to install it. Proficient, customer friendly and reasonably priced: Performance Based Heating and Air lives up to its name. We highly recommend this company. read more

I have used Performance Based Heating & Air at two of my Houses. Jacob, Rebecca and their staff are, in fact, Performance Based! Their follow up service and customer focus exceeds my expectations. Based on their past performance, work, and service I actually purchased an additional system on the 2nd floor of my house from them even though their price was slightly higher than the lowest estimate. They are responsive, professional and use the latest technology to communicate with their customers. You can not go wrong with Performance Based Heating and Air. read more

This is an excellent company. The owner came out to provide an estimate, which was very reasonable, and I hired them to install a mini split air conditioner/ heater system in my home. The new AC/ heat works perfectly and was installed within 2 days. I hired them a second time to install a standby Generac generator and it works great too. Highly recommended. read more

Performance Based Heating & Air did a heat pump installation for us in the Arnold area and they did a fantastic job. They were very knowledgeable, came up with a great design, and answered all of our questions. The installation was done very professionally, on time and on budget. They installed a great product and I highly recommend this firm! read more

Jacob is a straight forward guy. Very knowledgeable, he knows everything about air conditioning. He diagnosed our problem immediately and told me exactly what was needed to be done and the potential cost. He was very logical and went right to work. Although there were some problems with our old air conditioner was able to get it up and running. I found him to be very polite and answered all of my questions. I don't understand why others reviewed him different? I will have him come out again if needed, AAAAA! read more

They really know their stuff! From calling to set up appointment to the estimate to the install it was a 5 star job. Installed a 2 ton AC in our cabin in Arnold after the pine bark beetles took all of our trees away, resulting in a very hot cabin. AC was installed at a great price and now our cabin is nice and cool. Highly recommended. read more

I have been having heater problems since October 2020. It is now February. The HVAC company my home warranty people sent out could not fix my problem. The other company came out 3 different times and could not figure out what was wrong. I saw Jacob (the owner) was recommended on NextDoor. He came out and fixed the problem in 15 minutes. I have a 25 year old unit so the other company just told me to replace it. Again, I am telling you, Jacob found the problem and fixed it in 15 minutes, then went on to look in the top panel and found a secondary issue and fixed that too. He knows his stuff. I am hiring him to do a mini split 3 zone AC/Heater in my other house. He is professional, shows up ON TIME and is honest. read more

I cannot say enough good things about this company! Last year we call them because our furnace went out, today it was the A/C and expected to be 101 degrees! Initially when I called they wouldn't be able to schedule an appointment for 3 days, as luck would have it, Rebecca (?) called back within 10 minutes to say Jacob would be able to come this afternoon, we are so grateful! Him and his son were professional and very personable. Jacob is very knowledgeable, quick and his fees are very reasonable. I strongly recommend them for your heating & A/C needs. read more

Absolutely love that this company. They were able to help me with both problems. We ended up getting a mini split for our home and with all these power outages, we got a generator too. Very knowledgeable and made the whole process very easy. read more

Called this company a few years back due to A/C not blowing cold. The owner came out and almost right away was criticizing the unit I had (oh those units are cheap, not good quality) then talking himself up about how great he was. At the time to access the unit you had to walk around the house, which the owner did the first time he looked at it, but when returning after going back to his van, he cut through our landscaping trampling through our photinia and rosemary, all so he wouldn't have to spend another minute walking around the house. He then proceeded to diagnose what the issue was, which ended up being the "cap" as he said or capacitor. He immediately said it'll be $280 to replace it and asked if I would like to proceed. I had no idea what this part usually goes for or how much labor was involved in installing it, so assuming he was honest I reluctantly agreed mostly bc he was already there and having small children in the house without a working A/C in 95° heat, I felt like I had no other choice. He installed the part, I paid him, the A/C was blowing cold again and all was well. However when looking up the part I found out it was only $20-30 and that installing it shouldn't cost anywhere near $250, but not wanting to deal with it I let it go, deciding just to never call this company again. Fast forward to the next day, the A/C wasn't working at all! I called this company again and the owner said "Im actually on my way home and can stop by in a few minutes no problem" perfect I thought, he doesn't have to go out of his way and is already nearby. So 10-15 minutes later he shows up and within 5 minutes tightens up a couple screws in the exact area he had been working the day prior, so I was thinking he made a simple mistake, glad he was able to quickly correct it. Then he goes "Thats be $90 for the service call" I couldn't believe it! Not only did I just pay $280 the day prior, now he's trying to get another $90 out of me for an issue it appears he caused. Im a very patient nice person, but at this point I had enough of his antics and finally put my foot down. I told him I wasn't paying for $90 for a service call bc that wasn't what this is. Again being the nice person I am, I said "I'll pay you half of that, $45 for your time" to which he agreed. My wife, very reluctantly and upset, wrote him a check and the last thing he said to us was "don't ever call me again." All we could do is shake our heads in disbelief and agree that wouldn't be an issue bc we would def never call him again. read more

We were referred to Performance Based Heating & Air and Jacob from a close friend who had a great experience with Jacob and his crew. She had an all-home generator with an automated transfer switch installed and that was what we were looking for. Jacob had a competitive price and his schedule was easy to adjust to meet our timeline. He (and his entire crew) was very informative, professional, and a great person to work with. They showed up right on time and completed all the work on schedule. I'll go on the record to say you won't find a better company to work with.....period. read more

We are extremely happy with the service that Performance Based Heating & Air provided. They replaced our legacy HVAC unit with zoned units in the three floors of our house and we love it! They completed the work on time with exceptional quality and communicated well throughout. We definitely would use Performance again and highly recommend them. read more

Jacob came out on short notice and had our heater working within minutes. He knows his stuff and is friendly and personable. He is honest and let us know why the heater didn't work and that minor cleaning was needed to get it working for now as well as what additional maintenance we would need in the near future. Other friends in town also highly recommended him to me. He also assisted my clients who bought a new build home only to discover a gassy smell shortly after moving in. Jacob quickly determined that the builder had failed to install a propane conversion kit and that both heaters were full of soot and in need of replacement! Thanks to him, they worked out a complete replacement covered by the contractor and he is assisting them to assure the job is done right this time. Thanks, Jacob Klein for your speedy and honest assistance and for helping both my clients and us. read more

Jacob was great. We had an issue with our AC unit on a scorcher of a Sunday, and I called that morning. He was able to fit in a visit prior to his scheduled calls. He arrived on time, and quickly diagnosed and repaired the problem. All the while he was professional and friendly. Great experience overall. I will not hesitate to call again. As a bonus, he instantly earned the trust of the family dog. She followed him around and took great interest in his work. When I saw that I knew we were in good hands. read more