The variety was great and the prices were great. But the customer service was terrible !!!!read more

Prices were great - it's a clearance center so all sales are final but we were incredible happy…read morewith our finds! All 4 of us found shoes we wanted over 2 trips to the store and the staff was super kind! Big store and very clean.

This experience was not good. I'm giving two stars, not one, only because when we DID find…read moreemployees, they were truthfully nearly all friendly. We appreciated that. The problem is that they congregate in groups all over the store and don't fan out to help anyone on a Saturday. I spent $70 on a pair of pants, and I had to find the (again, friendly) person to help me who was chatting with two coworkers. Then we get to the fitting room and press the button - no one shows up. Stick one of those employees at the fitting room because you absolutely have the staff to do that. Finally, Melissa roamed by to let us in and tried to sell us their lifetime membership. I go in the fitting room, walk out in the pants and I needed another size. She doesn't ask me how it's going or try to help because she's too busy giving a 10 minute speech to my (annoyed) husband, trying to sell this membership. I finally changed, went to get my own other size, and we paid for two items and left. They won't give you a bag, but they will give you a huge box. Recycling, I'm sure, but a little nonsensical and annoying. At the checkout, the other woman tried again to sell me this membership. She would not stop when I told her four times that I didn't want it. Management: The reason I didn't join is because of the terrible customer service. It annoyed me to spend a small fortune on two pairs of pants and while you are overstaffed (if groups of 2-3 employees are everywhere, give them a task - who is managing the store? Why the obsessive focus on selling a membership and none on serving people in the store?), nobody is actually helping customers.

Typical great REI experience. Medium sized store with all the stuff you'd expect, including great…read morecustomer service! Conveniently located near a Tesla supercharger and some other fun stores to explore.

A great store with great sales! The aren't many staff working here but they are still available to…read morehelp. They have a wide selection of shoes and a small selection of clothing. The prices are really good. Call before you go to see what their specials are. Plenty of parking at this outlet mall too!

Went to NB for some Women 327s, but was not able to find the exact color I was looking for…read more However, I was able to order it. Customer service was okay. At first, no one was helping us but we were finally able to get some help. Great customer service from the cashier, who stated that he was about to go to the U.S. Marine Corps and as a Veteran was able to have a common conversation to him.

Came in on last day of their continued black friday sale (Sunday) and the sales were still going…read more So we picked up some cooler winter weather gear, gloves, hats, etc. Which were 40% off. Was also looking for shirts that they had at 2 for $20 and asked gentlemen if they had a certain size in the back but they didn't. However he was nice enough to check for me. It was the days after black friday so I am sure people wiped them out. Had a discussion with the cashier while we were checking out and he said black friday was crazy there were tons of people in there for the dales on Friday. Great place for good winter gear. Will be back.

Love the prices. And the staff is super helpful. I always find something. And then I find more!…read moreThere is so much to choose from, and lots of sizes. Always try to come here on a trip to Sevierville.

It's a shame that the website shows they have some products but the store says no we don't carry…read morethat. When I mentioned your website says you do I was told they are always wrong.

Customer Service in this place is fantastic. I had a great experience with one of their sales…read moreassociates who went above and beyond to find an item for me. It led me to leave this review. Great service and 5 stars for this place.

There's plenty of selection for work out gear for all type of training from running to yoga …read more Everything was organized and items were easy to browse and to find your size, Good sales on most items , just not very good options , but I guess that's why they are on sale . We go checked out super quick and staff was friendly .

The employees were not welcoming nor helpful at all. The customer service was terrible. Not…read moresatisfied at all!

I only stopped in briefly to check out the mall, but ended up buying several UA shirts. The store…read moreis laid out a little funky with the checkout counter way in the back behind walls. We didn't see any clerks or staff until we checked out. There was a line to check out, but the line moved quickly. The merchandise seemed rather sparse, but the there racks of sale items with great pricing. The shirts seemed good quality and I could not decide on a color, so I got the same shirt in several colors. They carry athletic shoes and lots of colorful backpacks. The kid's store is in a separate storefront in the mall. We went there first by accident because the signs do not tell you that the kid's store is for kid's. Parking is limited and tight. The mall is always crowded.

My husband and I came here today and just about every employee we encountered was super friendly…read moreand helpful - I especially wanna praise and brag on Kimber ! She went above and beyond for my husband and I ! Super friendly , super sweet and oh so helpful with our constant need for shoes that were not on the shelf - she literally went in the back room several times to find shoes for us that would fit ! I am still giving this place 5 stars but I need to say the guy working the changing room really shouldn't of been on his phone the whole time cause everyone walked past him to try on clothing and he would yell can I help You ? We all thought he was just waiting on his wife not realizing he was an employee that was playing on his phone ! I highly recommend this amazing establishment- reasonable prices , amazing employees we will be back