Terrible service department. Nice people, just not good at getting things done. Sales not much better. Gave some bs excuse as why the price went up even though we had a signed contract when we ordered it. read more

In 2021, I bought a new Keystone Raptor 5th wheel from Primeaux in mid May. 1. My license plate didn't go to my address. They had to re-order it and it didn't arrive until July 20. 2. Emily, my sales rep, told me multiple lies: 1. That there were 3 AC's installed on my RV. We negotiated the price BEFORE I realized that there were only 2 2. My AC (that I had to pay extra for) would be installed when I picked it up. It was not 3. A wifi gateway was available to go with my winegard air 360 and it would be installed when I picked it up. On May 10, she told me she was getting a price on it, but I never heard back from her. Not only was it not installed, but I found out that she never ordered it, then she told me that they could not do that and that I would have to order it and install it myself. 4. That I would receive a complete walkthrough of every working function of my RV, and pointed out specific things that they would show me. I was only shown half of those at walkthrough. 5. On May 19, I asked for a total price on purchasing the RV, along with installation of AC and gateway. She told me that she was out of the office, but that she would check with Rebecca. I didn't hear back from her. 6. On May 21, she told me I was scheduled to have my ac installed while I waited on June 11. Said it would only take an hour. That did not happen. 7. On May 22, she told me there was a mixup on the paperwork and that the gateway was not ordered, and that she would send me the info about it. She never sent anything. I asked that she remedy that situation before I came in on July 22, but didn't hear back. 8. On May 25, I texted her to call me. I wanted to get the gateway problem fixed, but she didn't call me. 9. On July 6, I texted her that my RV had been in service for almost 4 weeks and that virtually nothing had been done. She told me that she sent an email and would call me soon. I never received a call. 10. On July 7, I texted her asking if she had heard from them. She said that she hadn't heard yet, but were supposed to call her back that day. Since that date, I have not ever heard back from her. 3. My fridge quit working one week after I got the RV. I brought it in for warranty work on July 11 and told them I believed it was a bad circuit board. It took 3 weeks to get a diagnosis. A week later, I found out that the part had still not been ordered. 4. I called to talk to the service manager on July 6. The receptionist said he would call me back. He didn't. When I called on July 7, he's not in the office. 5. When I call Nancy with questions about what's going on with all of these issues, she says she will find out and call me back. But she never answers my questions, even when she does call me back. She quit on July 7. 6. I talked with Jessica at 1:30 on July 7 about all of my issues and she said she would talk to someone in charge and they would call me. Steven called me twice in the next few days, explaining how it was all Nancy's fault and that she had quit. July 12-called at noon for Steven. Out to lunch. Was told he would call me when he got back. Never returned my call. July 19, still hasn't called me back. In July 14 I called to talk with Steven. He was out. Talked with Casey. He told me my board for my fridge was on order and my ac parts were there, but couldn't give me any other info July 19th 10:15 am called for update. Was told Danny, my new service rep was with a customer and would call me back. Had to call him again at 2:30. Finally got him to run down my list with me. First time! Parts for ac and fridge are in. Cannot fix tires, gutter, or soft spot. Talked to Jessica. She said they will deliver my license plate on 7/20, and they did. July 22- I went to Primeaux service and finally met Danny. He went through each of my items on my ticket with me. He said that all of my parts were in, except for the grommet on the rear gate. Then he told me that my RV was 8th in line. He quoted me over $600 plus labor for the gateway, which I refused. My AC and circuit board still haven't been installed (Aug 4) Rebecca- did my financing and warranty. She was great. Johnny- did my walkthrough at pickup on May 21. He was unfamiliar with my RV. He had to figure out how most things worked, which took way too long. Then, because the workday was ending, he hustled me out and ended the walkthrough before it was complete. He was completely nice, but his lack of knowledge of my particular RV resulted in a ridiculous waste of time. He even told me that my gateway had been installed. I didn't find out until I left that it was not there. Emily was my RV expert. She was very nice and a good salesperson, but lied to me repeatedly and was awful after she got her money. Stephen- great at first, but didn't deliver or follow through Jessica Brinkhaus?- got my license plate for me and always followed through when she said she would do something. read more

Primeaux Rv is by far the best place to purchase a camper . The staff is very welcoming, knowledgeable and very friendly. You have a problem with something there on it. You have a question, they have the answer. That also goes for the Sunset La, location also. Great company & awesome staff! read more

This is the worst rv dealership I ever seen !! And there repair side is literally crooks !!! Might as well be gypsys they are the worst I have ever seen the service manager is a real B**ch brand new trailer has been in service dept since last October !!!! Might as well buy the damn thing back it's a lemon anyways you think you pay for all the warranty's and then when it comes time to pay they hit you with it's not under warranty blah blah blah bs they have no hospitality at all complete jerks !! Only reason getting 1 star is because I have to to post this shit read more

Sold my 2008 Tiffin RV to these people and it was a rip! They offered me a LOT less than they priced and resold it for a few weeks later. I understand about buying low and selling high to make money but there is also offering a fair price. It is normal for RV dealers to pay about 15% below low book value and I ended up with about 20% of that price. The motorhome was perfect and did not require any work on their part, it was on the market the next day. I am sure that they neglected to disclose to the new buyer/owner that the Atwood Leveleg system on this RV was no longer available and that parts for it were also very difficult to find and expensive if you could. Good luck to the new owners if that is ever a problem! I now feel like I was cheated and will never do business with Primeaux RV again and will never recommend them to anyone to buy, sell or have their RV repaired or serviced. These folks give a bad name to the RV business as far as I am concerned. read more

500 percent markup on a plastic piece we needed for our toilet. Bit the bullet rather than order online as we needed immediately. They didn't blink an eye. Apparently no conscience. We are on a fixed income so that adds insult to injury. Would rate zero or below if I could. . We are wintering here for a few months. So much for Southern hospitality. read more

I travel a lot for my job and have moved 4 times in the last 3 years. I was tired of living in hotels so I went here looking for a more comfortable alternative. I looked at some smaller fifth wheels big enough for me and my boyfriend and out 3 furbabies. I really liked the Keystone Cougars and Grand Design Momentum's. The salesperson was amazing and has been helping us narrow down which one will fit our lifestyle the best. We are down to the final 2 models and will hopefully be signing next week! read more

The worst Service department you could ever deal with. Once they sell you a camper they have your money, they don't care about customer service after that. Brought my camper in for warranty work, several items to be fix, took over 2 1/2 months to fix what should have taken maybe 2-3 weeks due to parts and processing. Service technician barely ever returned phone calls, seemed like he would only remember about ordering parts or doing anything with my camper when I would call. No sense of urgency at all. I explained to them when I dropped it off I travel for work and this is my home away from home so please put it as top priority so I'm not paying extra money to stay while waiting...almost 3 months is not being a priority or even caring about your customer at all! My experience was the worst and will never use the service department again and will never purchase from them again! The only good part is the salesman, Cody. He was great through purchase and even tried assisting with the service issues. But the bad far outweigh the good at this place. I wouldn't recommend anyone purchasing a camper from Primeaux unless you will get your service work done somewhere else. Customer Service is key to a successful business. read more

Bought a $64K unit with the explicit agreement that is was to be permanently parked at our residence as a rental. They do not provide a mobile service and offered a $3K extra mobile service contract with another company. We trusted them to our dismay. They delivered the RV. Air Conditioning didn't work, dryer didn't work, blinds didn't work. They did send Chase out to completely rearrange the components in the A/C and it worked ( yes we had a walk through at the lot, but was not shown any of the above ). When I called the service department on the dryer, they said to bring the RV in. We explained it was parked; the manager yelled and hung up when I said they sent Chase out before. I called 5 of the mobile services and one could come out: Broken belt, took 3 weeks, and $600. Factory warranty prevented reimbursement by $3K service agreement. During walk through the bathroom counter was chipped. Took 3 months to arrive, and again, Primeaux refused to install unless we brought in. Settled by receiving a check for $405 to have my nephew install. They refuse to reimburse the $600 even though it was factory warranted as well. Strongly recommend NOT doing any business with this company ever. Lack ethics, not customer friendly, not trust worthy at all. Hold on to your wallet, the almighty dollar is all they want. you have been warned!! read more

This is the ABSOLUTE WORST place to buy a camper!! If I could have given zero stars I would have. The HORRIFIC SERVICE provided on your purchase will be UNEQUALED ANYWHERE! Why? I brought my camper in mid-March to be serviced checking for some electronical problems, to fix a broke arm on the awnings, and to fix the room air-conditioner. We called at least TEN times over the months of April-June and either did not receive a call back or were given false assurances as to when the camper would be ready. Two weeks prior to July 4th we emphatically demanded that after 2 1/2 months this camper should have already been repaired and informed them that we cancelled one trip but would not be cancelling our July 4th trip so they NEEDED to have it fixed by then. We picked it up and set it up for 4th of July weekend and the kitchen faucet is leaking copious amounts of water, water in the wood floors, and rust stains on the carpet. THERE WAS NOTHING WRONG WITH IT when we brought it in for repairs. When we called to inform them, they basically said you need to bring it in which was not going to be able to happen and then said oh well it's your problem when we told them this. We asked for them to send someone to fix it, a solid NO. This is ridiculous and especially after paying for $2000 in repairs to them after they took FOREVER. I beg you to NEVER consider purchasing from them because you will most definitely REGRET IT! read more

Service dept. Is terrible. They do not update the owner about work progress. The work done was half ass and incomplete.

Only gave 1 star because I had to in order to post a review. The service department definitely ruins the sales department. The nice new place they built didn't need to be so big if they didn't keep your RV so long. No one EVER calls you back so yes, if you aren't diligent in calling them you would never get the info you need. I'm not even sure they'd call you to come get your RV if you just left it there for months. It is totally ridiculous. If you want good service, stay away from buying from Primeaux. Will be one of your biggest regrets EVER!!! read more

I purchased a bumper pull from them and had problems with the service department despite their sales pitch of offering good service, and then like an fool I thought I would go back and buy a 5th wheel with them. I thought (MISTAKENLY!!) that as a previous customer they would do me right and reward my loyalty!!! WRONG...they offered me a "great deal" which amounted to being a slight "bump" in my trade in but them they charged $10K MORE than I found ion the internet!! Yes you read it right $10,000 more for a loyal customer...come on "cher" who do you think I am! I found me a new dealer and think you should too...they are not going to treat you fair and loyalty is just a way for them to make more!! Don't get screwed!! read more

I have shopped at a lot of rv dealers. I was a huge fan of southern rv in Lafayette their sales team and management was second to none, then they sold. Thank God that most of the sales team and management made Primeaux RV their new home my parents called we found an rv Lanna the salesperson was awesome she even took time to video the unit, was an easy process for them. If you are looking for an RV make sure if this isn't your first stop make it your last if these people can't do it no one can they will work hard. I'm glad they found a new home and we found a new RV dealer. Thanks to Lanna(salesperson) Lee ashy the sales Manager and of course Larry the manager. I'm very picky and trust me just bypass the other dealers and come straight here Primeaux has a winning team In these folks and I hope they are around for a while. I did go to camping world(the old southern) and talk about a waste of time and energy these people lie and will add all kinds of fees on top, of I had known that all these folks were at Primeaux let's just say I'd have went weeks early. The old reviews here are 4 plus years this place has changed owners and management I assure you as a picky person and a frequent RV shopper they will win you over and will treat you fair and honest. Brent Trahan read more

I would give them 0 stars if I could. Took RV in because the back wall had come loose and the floor was sliding out the back side. Even though the RV was under warranty, they said the damage was caused by impact and wasn't covered under the warranty. Just pulling the RV on the road shouldn't do this kind of damage, so it wasn't put together right in the first place. They just want to screw you over! read more

On November 17, Mark from Primeaux emailed to say that the decals were in and a technician would be applying them as soon as the weather warmed up. November 21 I called to check on the status. Spoke to Glen and he advised that they attempted to place the decals on earlier in the week, but due to the cool temperature, they could not complete the job and the decals were damaged because of their attempt. So, they had to re-order the decals. The decals should be in by Monday (today) and they will try again. From the beginning, I was told that this was a job that should take about a week, weather permitting. My RV has been at Primeaux RV for 2 months this week. read more

Finally got the RV back on 3/14. When I parked it the new water faucet still leaked. I didn't bother contacting them, just replaced it. Worst buying experience I ever had read more

The only reason I'm giving them a 2 star is because of Glenn Guidry..... Otherwise it would be a no star. He's tried..... But his techs are no where near up to par. We've had one issue after another with our new camper. We've had to take it back 6 times and they still couldn't fix the refrigerator. We had to do that ourselves! It's costs us $$$ to take it back because we live an hour and a half away. They never take that into consideration. Several of our issues have been results of their messy work. Supposedly, with the new owners came better service. I would have hated to see what it was beforehand...... read more

The service dept is a perfect example of how to ruin your business. Unbelievably unreliable, undependable. From day 1st day couch had a defect that was never factory sown" brand new rv". After many attempt's to resolve this issue including emailing them several pics "per their request"they don't get back to you, you must be diligent a call them multiple x's. 2months later the rv sits there for 2weeks the couch and awning to be fixed. Not ! No parts! Told 2more weeks for parts to come in,,2 months later, pack it up close it up, haul it in yet again,Waste another day to NOT get anything fixed again! wrong parts! Really people!! I am beyond upset with the disfunction of this co..Save yourself alot of grief do not deal with them...buy the way they were well aware this is our home, very inconvenient to pack up and haul in multiple times especially when Absolutely Nothing ever got fixed...as promised! Minus 5 stars if I could! read more