Love this REI in Chattanooga. The cashiers are genuinely so nice and helpful, and if you're an REI member it's literally deals on deals (like... it's kind of dangerous). I went in "just to browse" and somehow left with a gift AND a super nice North Face jacket for a steal. Also the REI outlet section is wildly underestimated don't skip it. read more

After a large purchase and joining REI, I was given a $35 discount card. When I went in the next time, the manager refused to honor the card because it was a few days over due - and the expiration date was in very small print. She was not friendly about it at all. Also, although the store looks great, they did not have very good selection of stock or sizes. I will no longer shop there and rather go with on-line stores for my camping / outdoor gear. read more

Nice Store, Decent Selection, Clean and Organized. I've been to this REI a few times now. It's a nice smaller store with a good selection still. Maybe it just feels smaller than my old REI where I used to live? Great spot to buy a bicycle, tent, camping gear or other outdoor gear. You can also order anything j online and pick it up in store if you are in a trip or just want to be able to try something out in the store. I always appreciate how clean and organized REI stores are. Also the consistency of what you can expect. The floor staff are always helpful here and making sure that you are finding everything. - 1 Star: For some reason the cashiers always seem unhappy though and make no small talk even when you try to say something funny to make them feel better. They don't seem to intend this effect but they just don't seem happy. At our old REI they were always bubbly and seemed amazingly happy! Not the end of the world, but odd for an REI... read more

REI Chattanooga Store - Alexander like REI and his North Face Jacket! - Outdoor Gear Near Me - Chattanooga, Tennessee

I liked the layout of this store. It was fairly easy to navigate. Staff were super friendly and helpful. Wish this was a little closer to home, but glad we could try it out! read more

Great store with super helpful employees well versed in knowledge of gear I had questions about and even helped me pick the gear that fit my needs and budget read more

What a shitty place. Get my items, walk up and they said because I'm not a member I can't buy it. Discriminate much?! Won't even sell it to me at the full normal price. Want me to buy the item by purchasing a membership. A membership to buy a piece of fucking clothing? read more

Had a great experience at this REÍ, if you've never been in one check it out. The staff was super nice and helpful. Debbie was awesome, she really made sure we had what we wanted! read more

REI Chattanooga Store - Outdoor Gear Near Me - Chattanooga, Tennessee

First, I am excited that there is a REI store in Chattanooga! FINALLY!! I have heard great things about REI but did not have the opportunity to visit the store. As we enter warmer spring/summer days, I have been wanting to invest more on some outdoor activities gears for hiking and camping. Prior to entering the REI store, I had a list of questions. First off, the salesman that greeted me from the start was more than OUTSTANDING!!! The salesman is an active outdoor guru in my opinion. They were extremely knowledgeable and courteous. They spent a great deal of time going over different options on gears and since I am a 6'4" and 210 individual, finding gears/equipments for someone like me can be a challenge. I love that the salesman listened and paid attention to the details. I was not on a mission to purchase anything at that particular day, only to gather information and I appreciated that he was not trying to show me or try to force sell me the most expensive items. He was patient with me and he let me try out/get a feel of some of the gears. 1.5 hours had gone by without me realizing it. But at the end, not only were my questions answered and had a list of items I wanted to invest in, I was inform of the free community events/classes that goes on. For example, if you're a beginner hiker or camper, REI experts will educate you how to properly prepare for the adventure you seek. My salesman, overall did an incredible job representing REI. Before I could walk out, he told me about the membership program. It sounded interesting, it sounded like a good investment and it is very fordable. I got my membership and now, I am ready to slowly start purchasing my outdoor items. read more

We were super excited to check out this new location..finally in Chattanooga! Not sure they will stick around. The presentation is impressive but the selection seems to be lacking. We were especially disappointed in the children's section. We asked a couple people where something was and they both told us "I don't know". The one person who did help us in the kids section told us they had a larger selection online, but we are in the store looking to purchase now? It's the beginning of summer and their selection of sandals was greatly lacking. The classroom area in the front of the store looked neat and they had a full schedule of classes and workshops. I will visit again but it seems like our favorite local outdoor store in Chattanooga won't be replaced with the new REI. Parking is expansive and it is a good location, convenient to the interstate and the Hamilton Place shopping area. read more

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Thankful Chattanooga has an REI. I was in the store this past weekend and I took a picture of a cool thermos for my friend and they were like I like the one on the bottom shelf (so I was shopping for two). LOL! They don't have an REI that's close so I was showing how cool the store was. I love that there are classes that are offered (which I may join once it's warmer). read more

All of the employees seemed miserable. The gal who rang me up had zero interest in me buying anything at all. I would rather buy products from somewhere else. read more

I love rei- been a member for many years. Visited stores all over the country while traveling. Frequently order online. Never had a bad experience- until today. Visited this location today and it was not at all busy. Asked first employee in the front of the store where hiking poles were located and rather than show us he only pointed in a general direction. Two employees in rear of store very helpful, one taking items to the front of the store for us and the other asking if we needed any help with anything and letting us know about sale tomorrow. At the register, neither employee acknowledged us, greeted us, asked us if we found what we needed, if we were a member, or thanked us for coming in. When put credit card in wrong reader, female cashier rolled her eyes and made a very disrespectful face. As I walked to my car, I realized I had on boots, socks, pants, and underwear all purchased from Rei in the past. I feel that the majority of the staff in my visit today do not reflect the customer care standard that I have always received at Rei. read more

Just visited the REI in Chattanooga to upgrade my bike today. I was extremely pleased with Austin and Al's knowledge on the subject and their willingness to go above and beyond in helping me find exactly what I needed. After picking my bike they went through to make sure everything was functioning properly and ready to ride! Thank you both for the outstanding customer service :) read more