We had all of insurance with this goofball's office. Over the 40 years I have been with them for…read morethe most part did an okay job. We recently called to make a payment on our truck insurance. The receptionist was eager to help us pulled up my husband's name and quickly tapped on our mortgage insurance, which we do not pay through State farm. $1500 was taken out of our account that was supposed to be 500. When we realize this after looking at our account we called. When asked about the transaction we were told what happened and we were nice about it and we understand mistakes. The problem was we did not get a refund. It has been over 10 days which we were told we would get it within 7 to 10 days. We called yesterday and were told that it was in the check was in the mail and it was going take two weeks or so for us to receive it. This is a total of 30 days to refund us $1500. Needless to say we are switching to another office and are really hopeful that their office help is more professional and accurate. This is a very unfortunate situation because it's hard to change after 40 years. The worst part is Justin. We tried to talk to him. We called several times. They were willing to transfer us through to him until they figured out who we were. Justin has been so rude to me in the past for no reason he's just not a nice guy. we never have been able to discuss the situation with Justin. We were offered his voicemail every time we called even though initially they said he was there and could take a call until we told them who we were.

We've used State Farm for years without ever filling a claim and have had great service. We had…read moreroof damage during the last wind storm and everyone at State Farm was helpful and informative getting it claim processed. It was quickly approved without a fight and everything was done in a way that made it life easier. I'm sticking with State Farm.

We have been doing business with Lisa Sanders State Farm Insurance Agent for several years. We…read moreinsure all of our vehicles with State Farm. Lisa and her staff are always very helpful with any questions or concerns we may have. We always try to send people to her office for any insurance needs and always get positive feed-back from those who have used her agency for their insurance needs.

these guys sent an insurance calculation for 1 car for $260, which is already not a little, and a…read moremonth later they demanded to pay $360... they are just scammers I highly do not recommend it

Wow! You would never thought that an insurance company would be a welcomed place to go inside of,…read morebut let me tell you something, I felt sooo comfortable as soon as I walked in! The staff knew my name as if I was their old friend. If you're looking for the right agency, this is The Place. Check it out!

I had a multi-car insurance from here and was paying $270 a month for the last four years, and I…read morehave a good driving record. I was told I was paying too much for it, so I started looking around, I found another reputable insurance company, now I'm only paying $135 a month with the same policy I previously had. Now I'm telling my friends about it, and I wouldn't recommend this company as well.

I alerted Jeff to an issue i was having with my reimbursements from a lock-out. He has been great…read moreat making sure he got the information and is handling my long awaited reimbursements for me! Thanks Jeff!

Greed is not a character trait I want in my agent…read more Jeff case purchased Bob McVittys Allstate agency. ( same location, new, "owner"), Jeff Case. It came to my attention that my "income stream" Had been purchased by Jeff Case without any advance notice. Apparently as a client, I can be sold ..w.t.f. I also discovered that even if I found a new agent to service my loan , Jeff Case would continue to get the commissions from my business since he "bought me". The new agent would service me for free. I'm not o.k. with that. I found out that I could have the commissions from my business transferred to an Allstate agent of my choice but Jeff, would have to sign off on the transfer. Allstate corporate told him I wanted my commissions transferred , He declined the option. I have the email from Allstate in my possession explaining that. I am shopping for a new insurance agency. Greed is not a character trait I want in my agent.

Laura is one of the best insurance representatives I have known. We have used other companies for…read moreour auto insurance before but it is just nice to have someone near bye in the community that can help and answer questions. No waiting on trying to get through the phone system, just one number, one call and you have someone friendly and willing to help with whatever situation you have. I am willing to pay a little more for good service.

From the owner: As a COUNTRY Financial® representative, I am able to help provide financial security by working…read moredirectly with individuals like you to identify your specific needs. We then offer a full range of insurance and financial products and services to help you protect what's important today, and help create a plan to point you toward a bright financial future.

If you are looking for personal auto insurance, please talk to Jennifer at Alaska Pacific…read moreInsurance. My driving record wasn't the best, and I shopped both online, and around town, and Jennifer got me the best possible rates around. She is personable, understanding, and very professional. I highly recommend this agency, and I sold personal lines insurance for years so I know what I'm talking about.

This is how small business Alaskans do it! As a long time small business owner, I appreciate great…read moreservice and the definition of going beyond the call of duty. This firm will provide you EXCELLENT customer service and treat you like a large account! Ty spent an hour on the phone assisting me. She could have easily told me to call the main insurance holder and passed me off. Nope! She answered all my questions and applied notes accordingly to my account. Talk about 5 STAR service! I genuinely thank you Ty.

I switched over to State Farm after being with Geico for many years. After being with them for 6…read moremonths, I get a call that my insurance premiums are doubling. When I asked why, I could not get a good explanation and was told that "everyone's" premiums are going up in 2023 due to inflation. This agent is not honest with their customers, I would not suggest using them.

Randy and his team have outstanding customer service. Very helpful with all my needs and I felt…read morevery taken care of. Thank you for all you did for me!

I just added additional house and auto to my Allstate policies…read more Kelly and Helanie worked quickly and closely with suggestions and recommendations to be the best coverage just right for us. They were open to diaoluge and we discussed many issues with a good results. I appreciate all their courteous friendly help in getting insurance needs completed..I look forward working with them both in the future. RC 9/27/2022

I have waited a long time to make this review. I am not angry…read more I just know I didn't deserve to be ignored. My family has been clients of this Allstate since the 80's. Way before Kelly took over. My father passed away and the house flooded. Allstate was wrong and more importantly so was this office in that Kelly did not even call back or offer condolences. My father had an ongoing relationship with Kelley and his staff - so did I. A good relationship. But once this claim came in - Kelly did not return my calls and did not even call or email to offer condolences. It's been 2 years. Customer service is most important when things go wrong - especially if you are a such a long time customer.