We had all of insurance with this goofball's office. Over the 40 years I have been with them for…read morethe most part did an okay job. We recently called to make a payment on our truck insurance. The receptionist was eager to help us pulled up my husband's name and quickly tapped on our mortgage insurance, which we do not pay through State farm. $1500 was taken out of our account that was supposed to be 500. When we realize this after looking at our account we called. When asked about the transaction we were told what happened and we were nice about it and we understand mistakes. The problem was we did not get a refund. It has been over 10 days which we were told we would get it within 7 to 10 days. We called yesterday and were told that it was in the check was in the mail and it was going take two weeks or so for us to receive it. This is a total of 30 days to refund us $1500. Needless to say we are switching to another office and are really hopeful that their office help is more professional and accurate. This is a very unfortunate situation because it's hard to change after 40 years. The worst part is Justin. We tried to talk to him. We called several times. They were willing to transfer us through to him until they figured out who we were. Justin has been so rude to me in the past for no reason he's just not a nice guy. we never have been able to discuss the situation with Justin. We were offered his voicemail every time we called even though initially they said he was there and could take a call until we told them who we were.

We've used State Farm for years without ever filling a claim and have had great service. We had…read moreroof damage during the last wind storm and everyone at State Farm was helpful and informative getting it claim processed. It was quickly approved without a fight and everything was done in a way that made it life easier. I'm sticking with State Farm.

I went to this location to deposit paychecks before switching my primary checking account to Credit…read moreUnion 1, where I have my car loan. I still have an AlaskaUSA account open but I rarely use it. That said, if I ever do need to visit a branch, I would try to avoid this one. This location is small and there's only two tellers there, although sometimes only one is available. Customer service has been hit or miss. Often it was perfectly fine, but there was one particular employee who was VERY pushy about car loans (already had one) and credit cards (already have enough and don't need any more). I politely declined each time, but she would ask every time I went in. I understand that's part of the job as a teller, but once a customer says no, that's a sign to stop asking. If anything, her asking made me much less inclined to open a loan or line of credit. Thankfully that hasn't been an issue with CU1. I'd recommend going the main branch on Credit Union Dr. since it's close to this one but has more tellers available.

From the owner: Finding the right insurance can be a hassle, so let us compare rates and coverage for you. Global…read moreCredit Union insurance Brokers shops the nation's leading insurance companies to find you great deal on insurance for your car, home, and more. Products offered through Global Federal Credit Union Insurance Brokers, LLC, are provided by various carriers and are an obligation of the issuing company. They are not obligations of or deposits to Global Federal Credit Union or its subsidiaries and are not insured by the National Credit Union Administration or any other agency of the United States. Some products not available in all states. California Insurance License # 0F41797.

these guys sent an insurance calculation for 1 car for $260, which is already not a little, and a…read moremonth later they demanded to pay $360... they are just scammers I highly do not recommend it

Extremely poor customer service. The listed, local phone number is not picked up. Rather it is…read morerouted to the national robo center. Doesn't respond to messages. Doesn't call you back, even after she has promised to. Doesn't give any warnings or heads up that a policy is about to change or that coverage might be altered. You just receive a robo letter in the mail, stating the increase in fees or the drop in coverage that will happen on 30 days. ZERO empathy or realistic adjustments. Everything is run of AI algorithms, and she has no natural skill or desire to add a human touch. Even as insurance companies go, Lisa stands head and shoulders above the other scammers. Avoid at all costs.

Laura is one of the best insurance representatives I have known. We have used other companies for…read moreour auto insurance before but it is just nice to have someone near bye in the community that can help and answer questions. No waiting on trying to get through the phone system, just one number, one call and you have someone friendly and willing to help with whatever situation you have. I am willing to pay a little more for good service.

From the owner: As a COUNTRY Financial® representative, I am able to help provide financial security by working…read moredirectly with individuals like you to identify your specific needs. We then offer a full range of insurance and financial products and services to help you protect what's important today, and help create a plan to point you toward a bright financial future.

Outstanding agent and Assistant. Customer service communication the best. Glad we moved over to…read morethis office.

I have known Tim and his family for awhile now, and I refuse to work with anyone else…read more For ALL of my insurance - cars, house, businesses and life, as well as financial planning I absolutely trust Tim and his staff. I recommend him highly. Update: I had a claim by a customer at my business, and on a weekend, Tim was available and helped out in a stressful time. I cannot say enough about having an insurance guy you can trust, who will go out of his way to help you.

I just added additional house and auto to my Allstate policies…read more Kelly and Helanie worked quickly and closely with suggestions and recommendations to be the best coverage just right for us. They were open to diaoluge and we discussed many issues with a good results. I appreciate all their courteous friendly help in getting insurance needs completed..I look forward working with them both in the future. RC 9/27/2022

I have waited a long time to make this review. I am not angry…read more I just know I didn't deserve to be ignored. My family has been clients of this Allstate since the 80's. Way before Kelly took over. My father passed away and the house flooded. Allstate was wrong and more importantly so was this office in that Kelly did not even call back or offer condolences. My father had an ongoing relationship with Kelley and his staff - so did I. A good relationship. But once this claim came in - Kelly did not return my calls and did not even call or email to offer condolences. It's been 2 years. Customer service is most important when things go wrong - especially if you are a such a long time customer.

Kay and her staff give excellent customer service! My needs are always handled quickly and…read moreefficiently. I highly recommend using this Allstate insurance and this office.

This was the place of my dreams. I walked in, sweating from the cold of the dusty mountain air and…read morewas offered a glass of bright lemon water. I took gratefully, and chugged as fast as my body would let me. Looking at the manager and smiling, she screamed. It was a sound like none I'd ever heard before. I ran to the bathroom and smiled again in the mirror, only to find a cockroach between my two front teeth that have always had a massive gap. I ran back out to the manager, ready to complain about the cockroach, and she gave me a tetnis shot as soon as she could get her hands on one in her purse. I am thankful for the tetnis shot, but angry about the cockroach.

I alerted Jeff to an issue i was having with my reimbursements from a lock-out. He has been great…read moreat making sure he got the information and is handling my long awaited reimbursements for me! Thanks Jeff!

Greed is not a character trait I want in my agent…read more Jeff case purchased Bob McVittys Allstate agency. ( same location, new, "owner"), Jeff Case. It came to my attention that my "income stream" Had been purchased by Jeff Case without any advance notice. Apparently as a client, I can be sold ..w.t.f. I also discovered that even if I found a new agent to service my loan , Jeff Case would continue to get the commissions from my business since he "bought me". The new agent would service me for free. I'm not o.k. with that. I found out that I could have the commissions from my business transferred to an Allstate agent of my choice but Jeff, would have to sign off on the transfer. Allstate corporate told him I wanted my commissions transferred , He declined the option. I have the email from Allstate in my possession explaining that. I am shopping for a new insurance agency. Greed is not a character trait I want in my agent.

The Roy Briley Allstate Team has been nothing but kind and courteous when dealing with me in…read moreperson, and over the phone. They have been VERY secure and discrete when handling my information and payments. I go through them for Auto and renters insurance and have not had 1 single problem since I switched over to them from State Farm.

Amazing service! Recently moved here and had to switch companies. I was really nervous leaving my…read moreindependent agent I had back home that I had always been with, but the service I got here far exceeded my expectations. She was professional and friendly. Explained all of my options and got me the best coverage at an amazing price! I would highly recommend this agency.