One star I's too many, Don't trust Neil Peters. Tells you one thing and and pretends he didn't…read moresay it. Then hides behind emails. Very unprofessional. I'm sure if I was getting insurance from him it would be a different story, but I was hit by his client so he's playing games. Stay away from Geico.

From the owner: Savings on more than car insuranceread more

Destiny, she is great, she has great customer service and she was very sweet. It seems like she…read moredefinitely knows what shes doing.

with insurance the right agent is everything. Chaila is a professional and knows how to navigate…read morethe insurance field. As a prior agent of 30 years I would use Chaila without hesitation. Good people.

these guys sent an insurance calculation for 1 car for $260, which is already not a little, and a…read moremonth later they demanded to pay $360... they are just scammers I highly do not recommend it

Extremely poor customer service. The listed, local phone number is not picked up. Rather it is…read morerouted to the national robo center. Doesn't respond to messages. Doesn't call you back, even after she has promised to. Doesn't give any warnings or heads up that a policy is about to change or that coverage might be altered. You just receive a robo letter in the mail, stating the increase in fees or the drop in coverage that will happen on 30 days. ZERO empathy or realistic adjustments. Everything is run of AI algorithms, and she has no natural skill or desire to add a human touch. Even as insurance companies go, Lisa stands head and shoulders above the other scammers. Avoid at all costs.

We had all of insurance with this goofball's office. Over the 40 years I have been with them for…read morethe most part did an okay job. We recently called to make a payment on our truck insurance. The receptionist was eager to help us pulled up my husband's name and quickly tapped on our mortgage insurance, which we do not pay through State farm. $1500 was taken out of our account that was supposed to be 500. When we realize this after looking at our account we called. When asked about the transaction we were told what happened and we were nice about it and we understand mistakes. The problem was we did not get a refund. It has been over 10 days which we were told we would get it within 7 to 10 days. We called yesterday and were told that it was in the check was in the mail and it was going take two weeks or so for us to receive it. This is a total of 30 days to refund us $1500. Needless to say we are switching to another office and are really hopeful that their office help is more professional and accurate. This is a very unfortunate situation because it's hard to change after 40 years. The worst part is Justin. We tried to talk to him. We called several times. They were willing to transfer us through to him until they figured out who we were. Justin has been so rude to me in the past for no reason he's just not a nice guy. we never have been able to discuss the situation with Justin. We were offered his voicemail every time we called even though initially they said he was there and could take a call until we told them who we were.

We've used State Farm for years without ever filling a claim and have had great service. We had…read moreroof damage during the last wind storm and everyone at State Farm was helpful and informative getting it claim processed. It was quickly approved without a fight and everything was done in a way that made it life easier. I'm sticking with State Farm.

I just added additional house and auto to my Allstate policies…read more Kelly and Helanie worked quickly and closely with suggestions and recommendations to be the best coverage just right for us. They were open to diaoluge and we discussed many issues with a good results. I appreciate all their courteous friendly help in getting insurance needs completed..I look forward working with them both in the future. RC 9/27/2022

I have waited a long time to make this review. I am not angry…read more I just know I didn't deserve to be ignored. My family has been clients of this Allstate since the 80's. Way before Kelly took over. My father passed away and the house flooded. Allstate was wrong and more importantly so was this office in that Kelly did not even call back or offer condolences. My father had an ongoing relationship with Kelley and his staff - so did I. A good relationship. But once this claim came in - Kelly did not return my calls and did not even call or email to offer condolences. It's been 2 years. Customer service is most important when things go wrong - especially if you are a such a long time customer.

The Roy Briley Allstate Team has been nothing but kind and courteous when dealing with me in…read moreperson, and over the phone. They have been VERY secure and discrete when handling my information and payments. I go through them for Auto and renters insurance and have not had 1 single problem since I switched over to them from State Farm.

Amazing service! Recently moved here and had to switch companies. I was really nervous leaving my…read moreindependent agent I had back home that I had always been with, but the service I got here far exceeded my expectations. She was professional and friendly. Explained all of my options and got me the best coverage at an amazing price! I would highly recommend this agency.

Wow! You would never thought that an insurance company would be a welcomed place to go inside of,…read morebut let me tell you something, I felt sooo comfortable as soon as I walked in! The staff knew my name as if I was their old friend. If you're looking for the right agency, this is The Place. Check it out!

Molly P. Thank you for your professional, efficient, and effective service. Made insuring my RV an…read moreeasy process for me and one less thing I have to worry about, and at a great price!

I switched over to State Farm after being with Geico for many years. After being with them for 6…read moremonths, I get a call that my insurance premiums are doubling. When I asked why, I could not get a good explanation and was told that "everyone's" premiums are going up in 2023 due to inflation. This agent is not honest with their customers, I would not suggest using them.

Randy and his team have outstanding customer service. Very helpful with all my needs and I felt…read morevery taken care of. Thank you for all you did for me!