Called to see if I could get my dogs nails trimmed. They said I'd have to wait until after 1:00,…read moreso we did. Went in to bath my dog and spoke to a girl who said she was new and wasn't comfortable doing it. I went to buy flea shampoo and the shelves were empty and overflowing carts were blocking isles. A manager said they'd just gotten a truck and that she'd check in back for shampoo. I asked her about cutting our dogs nails and she said that due to the fact that she was breastfeeding she required proof of rabies vaccine. Fine, but that could have been brought had that been mentioned when I called. A 3rd woman just kept avoiding us. If I looked at her she quickly looked away or walked the other direction. We waited 30 minutes for the manager who NEVER came back, brought shampoo restocked the shelves... none of it. They all just hid in the back and left a guy that had just came in to check us out. He informs me that my coupon for dog was was no longer valid, charged me double, and when I said we'd been treated like crap by the entire staff he said "sorry for your "experience"! I don't know what the hell is going on in this store but the last 18 months it's unrecognizable! Lazy staff, it's dirty, they are dismissive and rude, there is never a groomer working ...... just a really crappy atmosphere. Disappointed and won't go back.... Lose my valued customer id number. It seems useless

I will NEVER return to this store. I stopped by Aquatics Galore this past Sunday 1/30/2022 with…read moreboth my sons and as I entered their reptile room, I was quickly horrified at the conditions their animals were being kept in. The first thing I noticed is the overwhelming odor of rodent urine. The reptiles are kept in the same room as the breeding feeder rodents, and it's quite apparent the enclosures for the rodents are filthy and saturated with feces and urine. All their rodents are kept in glass tanks which does not allow for proper ventilation for any mammal and there are between 6-12+ animals in each tank. There is visible feces in each tank and they're just filthy. They have a large variety of reptiles kept in awful conditions. Multiple animals per enclosure on dirty paper towels with rotting food and dirty water dishes, not one animal in the entire room had a proper UVB fixture if they even had one at all (T5HO fixtures are the standard for any and all animals that require UVB as coil bulbs and T8 fixtures have been tested and proven inadequate), they had cards with (improper) husbandry requirements written on them that were clearly not being adhered to. Dirty, bare, inappropriate housing far too small for the majority of the animals they're "caring for". Multiple of the animals are dehydrated, emaciated, and lethargic likely due to improper diet, lack of clean water, lack of biologically appropriate heat and lighting, and filthy living conditions. What really sealed it for me was this Spiny Chameleon that is quite literally dying. So horribly emaciated and dehydrated that it can't even grip using all of its toes. I can't even confidently say this animal would survive transport to a home setting. Chameleons require specialized and specific care and husbandry, and are incredibly fragile animals. One misstep in husbandry can quickly result in a dead chameleon. Chameleons physically will not drink from a water dish, they hydrate both my drinking water droplets from leaves and also by absorbing humidity from the air during necessary nighttime spikes in humidity. All of the chameleons at Aquatics Galore were housed with fake plants (impaction risk and encourage bacteria growth), water droppers with tubes leading down to water bowls at the bottom of the enclosures (useless as Chams will not drink from bowls) and little to no foliage cover for security. Stress will absolutely kill a chameleon and being constantly exposed will lead to major stress. There is also a large glass dome front enclosure housing multiple species of tree frogs (varying species of tree frogs shouldn't be housed together as they can and will eat each other). This tank had red eyed tree frogs and whites tree frogs together in a wet, bacteria filled, filthy environment. Whites Tree Frogs are not a rainforest dwelling species and their adult daytime humidity requirements are no more than 40%, yet this whites tree frog was sitting at the bottom of this tank with about an inch of standing water and rotten moss(impaction risk), mold, and maggots crawling everywhere. Not to mention their prices for these sick and dying animals are far more than is reasonable for healthy individuals, let alone ones being kept in such despicable conditions. I reached out to the guy that appeared to be taking care of this room and explained all the major problems I saw. He seemed receptive which is good. I told him I would take the dying chameleon and try to save it, but I ethically could not pay money for it. He went to speak to someone, I'm assuming either owners or management, and they refused to let me take the animal or even offer a discount on it. I left without the chameleon, heartbroken at the conditions all these poor animals were being kept in. These people would really rather let this animal suffer and ultimately die for a chance to make a few dollars off of it then give it a sliver of a chance at recovery and life. I took photos and included them. These animals are being kept in conditions that I can only describe as criminal neglect. Absolute disgusting. How folks can own and run an exotic animal store and fail to treat these animals with even the most basic of respect is beyond me, but whoever owns and runs this place should be deeply ashamed and truly look within and ask themselves why they're in the exotics business. I will never return to this store. I urge all of you to take your business elsewhere when it comes to feeders and exotic animals. It's really embarrassing when the Petsmart up the road has (slightly) better husbandry and care for their animals, as any exotic animal enthusiast knows corporate pet stores truly don't have any idea how to care for the animals they sell. I don't even know what else to say about this, but I'm disgusted and appalled. Shit like this is exactly why people advocate against the keeping of exotic animals. Southern Ohio really doesn't have one good quality exotic store and it's sad for the hobby

WARNING WARNING all of my fish died from here!! They have no guarantee and they're double or…read moretriple the price of other pet stores meanwhile my fish from the Big chain stories are all doing just fine and every last one of them I got from here has died!! We got hermit crabs from here too and they died!! Even the plants died everything I have purchased from this establishment died ! Save your money and heartbreak and just go to the nearest regular Big chain store I thought I was doing good by going to the specialty but not the case!

Very clean! Excellent service great customer service skills and the animals look well taken care of!read more

Feeders is a newish pet store in the Eastgate area. They took over the previous space from Pet…read moreValu, which closed. There is plenty of parking out front, that is not too far away if you are carrying heavy pet food bags. Upon walking in, I was instantly greeted by 2 different people in the check out area. I then wandered a few feet and was greeted by a 3rd person, and then a 4th. Now this is not a very big store, so they seemed to have a lot of employees working. I politely told each one thank you, I was just looking. I made my way around just browsing and kept being offered help. When I went back to look at the live creatures they have, I swear I was literally being followed. I truly appreciate good customer service, but this felt a bit uncomfortable. The store has everything you need for various types of pets including dogs, cats, birds, lizards, and small mammal. Things such as toys, leashes, collars, bowls, beds, food, and treats are just some of what youll find. They offer a dog wash, but at around $12, thats quite pricey. Live animals can be found here too including quite a few reptiles, crickets, hamsters, mice, rats, ferrets, hedgehog, guinea pig, and even a chinchilla. I'm not sure if their live animal prices are high comparatively or not, as I usually adopt from rescues. Overall id say their prices on most things do seem high compared to other pet stores. They do offer sales and buy so many bags of food get 1 free. I guess my final opinion is if I was looking for something specific, I might look here, but there are better options around the area when it comes to pet stores.

Stopped in for a pet wash and the manger was extremely rude, didn't even want to assist us and just…read moredidn't care to be there. Thankfully Alyssa made our experience so much better. Didn't hesitate to step up and go the extra mile for us. She's only reason rating is 3 stars and not 1.

wish I could put a negative amount of stars. I come here often for crickets. out of convenience…read more well it stops today! i saw they have two rabbits housed together. i ask the staff where they came from not only do they come from a distribution BREEDER but they also offer (after housing them together) to get sold separately! rabbits ARE NOT like cats and dogs. once they bond you should NEVER separate them!! they go through heartbreak!! that is not okay or fair to them. the LEAST you can do, since you're so money hungry is house them separately. disgusted! not spending another penny here. you're a pet store CARE ABOUT THE ANIMALS. thats number one!! the store stinks and the employee with the curly hair/fro is rude and tries to "mult-task" by asking someone to pay their bill while checking out the next customer. made it extremely awkward between us customers to the point we were apologizing to one another while we crossed over in front of each other and hes rushing us. shitty store all together.

They everything we need for our dogs!!! The dog bathing area…read moreis easy to use and has everything we need there too!! And the staff is very accommodating.

Place is filthy! When you walk in there he entire front desk is dirty The staff sit in the back and…read morenever are out front when you need them. It smells, the cats boxes are always full. Gross it's a good thing they don't sell animals!

Small hometown, family owned business. The owners are fantastic. The service is awesome. Very…read morereasonably priced on all items and they deliver almost anything from the store. Support this business!

Hometown friends pet, garden and feed store. Friendly, knowledgeable and local. As I age I…read moreappreciate being able to drive right up to barn and they load me up!

Super easy to schedule an appointment Jessica did such a…read moregreat job with our pup who can be a little anxious! So grateful

Much better trip in…read more Was greeted right away. Store looked organized. Clean. There was someone upfront as well as someone actively stocking shelves. Had a few questions, was easy to find help. The help actually knew the answers and knew where items were that we needed. (Which was u expected as they are a new brand and not many people have heard of it). Checking out was quick. Membership program worked flawlessly. Cashier didn't make that awkward weird conversation with bad jokes that were almost offensive... younknow the kind. The ones that makes you want to scream "omg just stop talking" seriously the last guy that rang us up - his jokes were insults but he didnt realize it (or care?) This cashier today, was quite pleasant and a considerable upgrade actually. Enjoyed the brief interaction with her. Will return!

Extremely knowledgable and helpful for any level of reptile owner. Affordable and diverse products…read morei got all i needed for my new ball python!

Great and friendly staff. Great, healthy animals and the owners are super knowledgeable and willing…read moreto answer any questions you may have!