This place when I rent cars, they are welcoming and helpful. The counter person always treats me…read morewith respect and kindness. The cars are sometimes not washed. It is very easy to pickup and drop off your rental.

The Avis at the train station New Haven are total thieves. I spoke to this gentleman after I was…read morerushing for a meeting, and he put double insurances on the vehicle and told me that he would change the price of my weekly contract if he had to remove one of the insurances. please read your contracts. They are total dishonest business owners.

the car was very nice no problem wonderful trip I had a 2023 Chrysler minivan thinking about…read moregetting one myself

Do not go here!! they will steal from you and then try and gaslight you and say you never left…read moreanything. This place is run by liars and thieves!! I accidentally left my work table in the trunk after dropping off the car after a long day. I arrived right before they closed and ran inside to drop off keys.. I realized the next morning that i left my table. I called multiple times and they insisted that if i left it, the detailer would find it, but then claimed it wasn't there. The table was 100% was in the car trunk. I should have double checked instead of trying to get them out of work in time. These enterprise employees are liars! Danny, Cam, Bry, Mel, and Eli are liars and thieves. I've called corporate and filed a complaint, but don't want others to get swindled. Do not go here unless you want to work with liars and thrives! Either the detailers (Mel & Eli stole the table or they didn't correctly do thier job and check the car like they are supposed to when it gets returned) or it was stolen by Danny (manager on the next day and person trying to gaslight me every time i called in the morning and then multiple times during the day following up & also there when i showed up in person, really he is an all around horrible un empathic lying individual) or Cam and Bry stole it when I dropped off the car the night before. (however, they were both very nice when i picked up and dropped off the car the day before) However, one of these employees did STEAL . my nice folding table and then lied to me and repeatedly tried to gaslight me saying i never left it. Protect yourself and Don't go to this location that tries to gaslight you into thinking you didn't leave an item instead of admitting they stole the item, or does their job correctly. i could of picked up my table that next morning.(This is just a table i'm sure they stolen dozens of things left accidentally) if i could leave negative stars i would!!! Danny, mel, Eli, Cam and Bry need to be held accountable for thier deplorable and illegal behavior!

Place is trash. Rude rep yelling at an Asian person trying to rent a vehicle who was clearly…read moreconfused. Raising your voice doesn't help someone understand more. If I didn't need the vehicle so bad I would've walked out. It's like they couldn't hack it at enterprise so they dumped this guy at Hertz. You have other options, use the other options. Cars are scratched up so take pictures and video for yourself. The interior window on my vehicle looked like if Stevie Wonder cleaned it with a dirty wet rag and forgot to dry it off. Then watch your credit card statement as the deposit doesn't come off immediately and will lock you up for well over 24 hours. Just a crap hole of a rental place.

Very irresponsable. I made a reservation one week in advance to attend my son's college graduation…read more When I arrived to pick up the vehicle, a very rude staff just screamed, to me while I was entering the parking lot, that they did not had any vehicles available. I replied that I had a reservation. He said, I am closing in 30 minute closed the door. Will not recommend it. Very poor customer service.

The service at this location is traumatic, if you are a person of color, go somewhere else. The…read morebrown person at the counter was so disrespectful and ridiculously racist all I could do is leaven and take my money and business somewhere else. It's a shame when a person that is of color is racist to African Americans. Life is too short and hope they can workout their issues.

It sucks! One person at desk, 20 people on line!!!! They don't even deserve any stars! You get what…read moreyou pay for!

Ture, I had a hard time finding the office. When I returned the car at closing time, I accidentally…read moreleft my black jacket in the back of the car (with a black interior). The next day I called Alex and he said the car was already checked out, but he'd check when it was returned. I kept calling Alex and when the car was returned, he had my jacket. I mailed him a self-addressed stamped large envelope and he mailed the jacket back to me. When I called the office, Alex was calm and helpful. He was more than happy to mail the jacket back. I received it right away. Thank you for helping me with my lost jacket!

They didn't have the car I reserved 2 months ago. I don't want a pickup truck! This keeps happening…read morea lot with Avis.

Shannon was amazing, the customer service was great. She answered all my questions. The car was…read morevery clean.

Very positive experience. Thank you Shannon!! Great car, upgraded me without a request and was…read morevery fair with my invoice. Ill be back!

actually the most disgusting service to use. DO NOT rent with budget! they have lower prices to…read morecharge EXCESSIVE cleaning fees. they charged me $250 for a cleaning fee with no spills, no stains, nothing and when i called because i had no idea what these charges were they stated it was a cleaning fee. i asked why and they put me on hold for over 20 minutes to finally tell me it was for light pet hair in the back seat and that i would be charged even if it was my own hair! that doesn't qualify as EXCESSIVE and mind you they are already required to clean and do general maintenance like vacuum to get the rental ready for the next customer. they have zero accountability for their customer service workers who state that you will be credited or that something shouldn't be an issue. i returned the car and entire day early after asking if i would be credited for not using sunday, the worker said yes i would be credited. never was and when i called they made a bunch of excuses and said the other worker was wrong. so i lost out on an entire day of a rental car that i paid for! this place is absolutely terrible and they scam their customers. DO NOT USE THEM

Worst car rental experience ever. I called to make a reservation for Saturday. I arrived and it…read moreturned out there was no car. There was nothing they could do about it. They told me to call back in an hour. Uh. Is this the business practice there? What if customers are late? We called the Budget service and they told us to go to a nearby station -- paid for the taxi on our own to the Union Station one. They drove us back to this place. The discount promised was not honored. Returned the car two days later, got charged for some 10 minutes or so late. They said it's not my fault but I can call the Budget service. Don't go here. Avoid it. I would go with Enterprise from now on.

Easy, good experience with staff. They were helpful, nice, and accommodating. Car was fine. The…read moreprice for them to fill up gas was a shockingly good deal! The only thing bad thing that is somewhat significant is that they do not allow you to park your vehicle there while you are gone. Wouldn't have been that big of a deal if I would have known ahead of time but I had no heads up about this. It just ended up adding nearly an hour of extra time to my trip that I wasn't prepared for in order to take my vehicle back to my place. That was disappointing, but other than that pretty good.

No stars!!! reserve a luxury car middle of March for June 11. The night before at 8:00 pm they left…read moreme a message that no luxury car available which I didn't see because I was packing for the next day. Went to the North Haven Enterprise the next morning at 8:00 am that's when I was told no cars available. why didn't they get in touch with me Tuesday or Wednesday so I could have looked somewhere else. Terrible customer service!!! Stay away find some where else. Don't get stuck with a car!!! I can't text terrible enough times. (ONE STAR JUST TO POST)

Worst car rental experience ever. I called to make a reservation for Saturday. I arrived and it…read moreturned out there was no car. There was nothing they could do about it. They told me to call back in an hour. Uh. Is this the business practice there? What if customers are late? We called the Budget service and they told us to go to a nearby station -- paid for the taxi on our own to the Union Station one. They drove us back to this place. The discount promised was not honored. Returned the car two days later, got charged for some 10 minutes or so late. They said it's not my fault but I can call the Budget service. Don't go here. Avoid it. I would go with Enterprise from now on.

I've had a terrible experience with budget. I reserved a truck online, then called to cancel it…read morebecause I only needed a smaller one and their prices online are way more expensive than u-haul's. They then told me they could give me a better price, which they did. 4 days before my move I called them to verify my reservation and they couldnt find the new one, only the old one and that person said they couldnt honer the price the other guy had given me. So I call a third time and get the lower price, confirmed. They dont allow you to park your car in the lot. They tell you they dont have a keydrop location, but my girlfriend called and after talking for like 10 minutes they said we could return it to the Ikea drop off location (they run the same one) So why in the hell wouldnt they offer that as an option in the first place? Two weeks after I returned the truck to Ikea, they call me asking me when I was returning the truck! After some searching, they found out it WAS there and then proceeded to just ask me when I returned it. Now im in a battle to get them to fax me a copy of the receipt and they say its going to take two days because all the paperwork is taken elsewhere. How hard is it to print the receipt and just fax it? These people are incompetent.