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    Gen-Tech Services

    3.0 (2 reviews)

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    8 years ago

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    Xfinity Store by Comcast

    Xfinity Store by Comcast

    (181 reviews)

    There's always a long line and wait at this location. If you can goto a branded partner location,…read moreavoid this store. The service here is unapologetically inefficient. I went to attempt to just return a modem. They said that it would be 30min because there were others ahead of me. I left and went to another xfinity location and it took less than two minutes to scan the barcode on the bottom of the modem and give me a receipt.

    To be clear, this is a 1.25-star review…read more And it was the top-notch customer service of S. Voss Rd's Retail Sales Professional PARRIS JARRET, who researched our unexpected 24+ hour internet outage during our in-person visit last week to find out WTF happened to our internet on the late afternoon of 8/28/2024, who saved this rating from its more accurate 1-star ranking. I mean it. Just before 5pm, the sh*t just went out while we were streaming some online content as if it were buffering like it was the late 90s and we were on a dial-up connection. Going to bed without service at nearly midnight, I decided that I'd wake up to a restored connection in a few hours like last time (See my previous Yelp.). Uh, nope. I had to cancel my morning appointments on 8/29, none of which were pro-bono, btw. I spent the day accessing the internet through my smartphone, catching up on my emailed news digests and reading my web-based Kindle. By 3-ish in the pm on 8/29 and constant phone looping that prevented access to live customer support from Xfinity, we ended up visiting the S. Voss Rd location in search of transparency. We got PARRIS JARRET randomly after our names were added to the queue by the first staffer closest to the entrance. PARRIS JARRET was able to identify our issue through our account but could only access the information we could. He did an awesome job of sharing what outages like our mean, assuring us that our connection would be improved after our internet came back on. He also signed me up for Xfinity rewards and let me in on a good phone deal offer that would lower our monthly internet bill. But as I explained to Parris, I'm not the type who makes purchases after losing money for reasons out of my control, especially when I have no idea when I'm gonna start making money again. So, because of his own employer that he made look good, Parris lost out on making a sale. Nice one, Xfinity. Like Parris, we went home with no cigar. A couple hours later we got a J/K text stating that our internet had been restored, but it was only after another hour and a half or two hours that we were actually back up and running. Eff you, Xfinity. I'll be in touch to find out how I can complete the customer survey for Parris Jarret that he said we'd receive to rate his service after making you look worthy of an employee like him.

    Texas Tower Passport and Visa Services - Texas Tower Passport and Visa Services - get your passport fast or in as little as 24 hours (extra fees apply)

    Texas Tower Passport and Visa Services

    (108 reviews)

    Montrose

    I just used their visa services and it was so easy. When I was deciding which service to use one of…read moremy deciding factors is they answer their phones. I just got a 5 year visa that a different company told me I couldn't get. Jenny and the entire team made this stress free. I loved working with Texas Tower passport and visa services.

    Came here for the first time. My son has a Japan trip coming up in August and we mistakenly assumed…read morethat his passport was good for 10yrs, buuuuut luckily I checked (better later than too late) and realized it was expired last year! I had an appointment at my local post office last Friday and it was the only appointment available until late July. We show up and the passport clerk called in sick and cancelled all the appointments. I was so pissed and also worried because I don't know what else to do so I Google searched what my options were and I came across this place. Please don't get me wrong, I was a bit skeptical about this place, just seemed like a scam or shady, but after some research, I decided to give it a go because we were desperate to get this down in time especially because I'm flying out of state this weekend and won't return until the end of July so I had to help my son out now. Anyways, staff member Jenny helped me over the phone answering the infinite questions that I had for her. She was super friendly, patient and thorough with me so I can better under what I need to do and why. This was on a Friday on the phone with her and I'm located about 2hrs from their office. She's off on Mondays, but she prepped a packet for me to show up on Monday when she didn't have to. She did this off of pure good faith that I'd show up and not ditch. Upon coming to their office, the small and dark parking lot was super empty and there was a homeless guy sleeping on the ground along the stairwell and front entrance. It gave me the feeling again that the good-to-be-true awesome service, was at this shady looking place. It just so happens that that we were just there early and more cars started to fill up the lot. Another staff member, Ricardo helped me and he was super fast and friendly. We showed up at 9am and were out the door before 930am to go to an USPS appointment that Jenny set for me. It was a farther, but necessary drive to take care of this process today so that I'm not driving back and forth. Once we were done with the Post Office, we returned to drop off the sealed envelope so that it could be FedEx'd the next day for processing. Because this was considered "expedited," I had to pay $580 for the whole process plus $35 Post Office processing fee and an extra $45 fee for FedEx services to have it shipped to my house overnight once the Post Office does their part. This office did all the work and we just had to sign and go tot the Post Office. I wouldn't be paying this much if I just paid attention to my son's passport expiration date, but this was a hard lesson learned and timing was against us. Overall, I definitely recommend this business should you ever need an expedited passport. Staff were all around, AMAZING. Parking lot is super small and shady looking lol. Just park and walk upstairs through the front glass doors. It appears that there is no elevators so for those handicap or can't walk up the stairs, I would call first. The hours show 24/7, but they do in fact have office hours. Hopefully Google Edit will accept my request to update their office hours.

    Gen-Tech Services - professional - Updated May 2026

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