There's always a long line and wait at this location. If you can goto a branded partner location, avoid this store. The service here is unapologetically inefficient. I went to attempt to just return a modem. They said that it would be 30min because there were others ahead of me. I left and went to another xfinity location and it took less than two minutes to scan the barcode on the bottom of the modem and give me a receipt. read more

Xfinity Store by Comcast - Internet Service Providers Near Me - Houston, Texas

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These people do not know how to run a business. Went in this am simply to switch out a defective cable box. There were 2 people greeting and seating customers and two people actually working, and only one of those was efficient. Waited 15 minutes and then left. The Post Office is more efficient and customer focused. read more

My apartment lease comes with their sh*t WiFi meaning I'm paying $98 to my apartment complex directly to be able to use Xfinity WiFi anywho my landlord told me I will not get charged directly from the company Xfinity since I'm already paying them and all I need is to get their box, so that's what I did I went and got my box but this dumb btch that attended me asks me if I want to pay $10 extra for fast speed WiFi I say NO because I'm already paying $98 why do I want to pay extra for a sht WiFi right? Anyway I go home first month they charged me, I ignored it cause I thought it was a glitch or a mistake from them, second month they charged me $30 I'm wondering why am I getting charged for so I check I see that this dumb skinny retard btch added the fast speed (btw my WiFi was still slow even with that "fast speed" useless pos) so I called Xfinity to see if I can get that taken off and I explained to him that I made it clear to the dumbass girl I didn't want to pay $10 a month more and he tells me that he removed it but my upcoming payment is $50 and I will still need to pay that whatsoever EVEN IF IT WAS THE DUMB RETARD BTCH WRONG DOING!! anyway I didn't pay it because I don't have the money and it should've been clear the moment I told that skinny btch not to add that thing on my account now they're telling me they will cut my services until I pay that amount, the btch that attended me should pay for it for being a dumbass, does she not see people struggling why df do I want to pay $10 extra apart from $98???! Is she slow? read more

To be clear, this is a 1.25-star review. And it was the top-notch customer service of S. Voss Rd's Retail Sales Professional PARRIS JARRET, who researched our unexpected 24+ hour internet outage during our in-person visit last week to find out WTF happened to our internet on the late afternoon of 8/28/2024, who saved this rating from its more accurate 1-star ranking. I mean it. Just before 5pm, the sh*t just went out while we were streaming some online content as if it were buffering like it was the late 90s and we were on a dial-up connection. Going to bed without service at nearly midnight, I decided that I'd wake up to a restored connection in a few hours like last time (See my previous Yelp.). Uh, nope. I had to cancel my morning appointments on 8/29, none of which were pro-bono, btw. I spent the day accessing the internet through my smartphone, catching up on my emailed news digests and reading my web-based Kindle. By 3-ish in the pm on 8/29 and constant phone looping that prevented access to live customer support from Xfinity, we ended up visiting the S. Voss Rd location in search of transparency. We got PARRIS JARRET randomly after our names were added to the queue by the first staffer closest to the entrance. PARRIS JARRET was able to identify our issue through our account but could only access the information we could. He did an awesome job of sharing what outages like our mean, assuring us that our connection would be improved after our internet came back on. He also signed me up for Xfinity rewards and let me in on a good phone deal offer that would lower our monthly internet bill. But as I explained to Parris, I'm not the type who makes purchases after losing money for reasons out of my control, especially when I have no idea when I'm gonna start making money again. So, because of his own employer that he made look good, Parris lost out on making a sale. Nice one, Xfinity. Like Parris, we went home with no cigar. A couple hours later we got a J/K text stating that our internet had been restored, but it was only after another hour and a half or two hours that we were actually back up and running. Eff you, Xfinity. I'll be in touch to find out how I can complete the customer survey for Parris Jarret that he said we'd receive to rate his service after making you look worthy of an employee like him. read more

I was at Xfinity 2616 South Voss store, Houston Texas recently. The customer support person, Malex, assisted with my return of Internet Box and replaced my remote controls. Malex is cordial, polite and pleasant. He is very patient to answer my questions and concerns. I appreciate that very much. I believe Malex should be commended for his professionalism. The success of Xfinity is not only to have good products/services but also to employ excellent professionals. He is the prime example. Chris C read more

My ex was pretty finicky, I call her Ex-Finicky. This is not related. It's massive, the biggest one of these I've seen. But being large doesn't make it good. And it's not good at all. This company in general charges way too much, and like Comcast always was, it's too expensive and not very reliable. So just to say we're not big fans is an understatement. But I do give them that extra star and round them up to 3 just because they do have such a massive big showroom and it looks brand new. read more

Xfinity Store by Comcast - My ex was finicky - Internet Service Providers Near Me - Houston, Texas

Alex (or Alec) was extremely rude and condescending to both me and my mother. Other representatives were very helpful and even apologized for his behavior. I'd recommend speaking with any other representative than Alex. Unfortunately, I believe he's of "higher status" at Xfinity, which he definitely shouldn't be. I've never had a worse customer service experience than with him. read more

I would move apartments before ever using Xfinity again (that's how terrible it is). I have received the worst service ever and multiple times been dropped from agents and had to retell my story all over again. NEVER USE THEM IF YOU WANT TO KEEP YOUR SANITY. (this pertains to Xfinity as a whole not this specific location) read more

I came in to return an xfinity xFi modem, I was 3 people deep in line. The staffer came and asked for my name so I can be put into the queue. She kindly told me to take a seat instead of just stand there. Great! Sadly, my wait was nearly 15-20 minutes before I got to the staffer at the counter just to turn in and drop off the device. The transaction was literally 20 seconds. You would think they would ask what problem there was for the visit and just fast track minor issues on the spot. AT&T does it. Xfinity can too if they cared Unfortunately, this seems like a corporate issue in daily operations rather than the xfinity staff. Then again, xfinity isn't known for their customer service. 20 minute wait for a 20 second interaction is just plain dumb and stupid business. read more

Had a really smooth experience here recently! Moved in to a new apartment complex that offers a tech package serviced by Xfinity, and had to come to this location to pick up my router and cable box. The woman who assisted me was kind and efficient, and I was in and out with no problems! Super happy with my first Xfinity experience, and haven't had any issues with my services so far after about two weeks read more

The absolute worst experience ever! Amber assistant mgr sold me a new plan and phone upgrade. I spent four hours in the store while she did this!!! And of course the billing errors began. I went back and was greeted with a blank look and told to wait for the cycle to complete. No sorry let me take a look and see what I can do...just a I don't care attitude. Of course I was overbilled twice!!! I went back yesterday to get help suddenly she was out to lunch, when I asked for a manager I was told she was out to lunch. There were about four employees all hanging out in the back room not out in the showroom. Amber suddenly appeared with the same empty not caring attitude and looked at my account and said I was still being billed for a line I didn't have anymore, but I would have to call customer service myself AGAIN and deal with it MYSELF. No offer to get help with the problem, just nonresponsive to my questions. As she claimed to be doing a ticket to request a credit that she said they would ignore she was also scanning her cellphone simultaneously! Seriously?? I could go on but let's get to when she calls the manager to find out when she would be back from lunch "because she's gonna need her to get back here to deal with this, meaning ME. Kathy (I think) comes right in from the back room with the same attitude of "you're the problem lady" no polish you would expect from a manager, no can do take charge...nope a silent attitude of we don't care and we aren't going to figure this out. Amber announces she's going to lunch and walks off. Now I ask the manager to look at the screen and see what Amber found out or what's going on. She refused to do that and said "why" you have to call customer service and tell them the problem yourself. I said I have done that and it's not getting fixed. She took my phone, dialed customer service and waited for them to pk up and told me to talk to them...now I'm angry and said no I need you to help me! She actually put fingers in my face and told me to leave the store or she was calling the police!! What in God's name has happened to the world. This isn't management material. If you don't like your job then look for something else but we expect better from Xfinity. P.S. I did leave the store and sat for one hour out front on the phone with customer service who again claim they will fix the billing issue . *Never once did I use a "cuss" word as Kathy tried to accuse me of, angry Yes, out of control No. I am a retired professional that would never treat customers the way they do at this location. And BTW it's also a bad look for employees to be sitting on the stoop smoking. Grow up people take pride in yourself and your future . I can only imagine the blank unhappy posture is because they must deal with unhappy customers regularly, if they took more interest in the job and were more careful how they handled transactions maybe we wouldn't have the complaints. read more

Xfinity has apparently allowed their records to be hacked as I was contacted by a scammer who had all my Xfinity information and offered me a half price rate - just had to pay year one up front! I immediately called him out for phishing and went to an Xfinity location to ask them about my information. They literally shrugged and said yes hackers were scamming their customers from their systems and they didn't have a secure data base anymore! I thought companies had to alert customers and make an effort to keep your billing secure but apparently not. Even though the scammer was told no by me I got a notice he billed my account $200! I do not recommend Xfinity or Comcast. read more

Xfinity Store by Comcast - Xfinity at 2616 Voss Rd, Houston Texas - Internet Service Providers Near Me - Houston, Texas

there is a silver lining! Jay was with us every step of the way, going above and beyond trying to take care of us.

Realmente decepcionante la manera en que ahora ya no puedo resolver mediante telefonía, y el servicio en la tienda es fatal el agente con una actitud pedante, y al final no me pudieron ayudar. read more

This is a great location! Everyone is super friendly and patient here and I can certainly appreciate that. The store is clean and bright. Just very inviting! I came here to get cable and internet boxes to set up in my new place. The gentleman that helped me was very courteous and also encouraged me to save a little money by setting up the boxes myself when I said I was apprehensive. His motto was, "I'm not going to let you spend $80 for someone to put a plug in the wall"! Wouldn't you know, he was right. Set up was a piece of cake! I was very pleased with my experience here! read more

I had to swap out some equipment for my shut-in Dad at the store on I-10. I was assisted by Ilyssa. Wow! Great service!! ( no she's not my sister) Efficient, polite and fast. Knew her stuff didn't fumble around wondering what to do. read more

I'm sooooo angry right now that I wish I could give ZERO stars! I came here to pickup my Xfinity equipment to set up at home today. A gentleman named Victor helped me. I guess when I say "helped" I meant help with more headaches. He forgot to give me a power cord to the modem. How do you forget that??? I didn't notice this until I got home and tried to install all of this myself. Of course the tech on the phone thought I'm some type of bimbo. I didn't bother to check the bag because it was heavy with a bunch of boxes in it and why would I doubt a so-called professional? While at the store Victor also asked how many receivers (for cable) do I need and I replied two. One for the living room and one for the bedroom. He gave me one and marked down that he gave me two! I'm currently on hold with a Comcast supervisor named John and it's getting nowhere. I've been on the phone for over an hour. They're waiting for cancellations to squeeze me in (have a tech come to install it.) It's Sunday, the store is already closed. Even if it wasn't I wouldn't go back there because it's very inconvenient. Not to mention Victor spelled my name incorrectly.... when he had my driver license in front of him. This is just awful service! read more

This company is absolute garbage, they have zero value and don't care about their customers like they should. If I could give them zero stars, I would hell if I could go negative for them I would. I haven't had Internet for 8 days, in the company gives zero transparency as to when services will be restored. They don't give a timeline when you call or when you inquire online. And when you do call their representatives are very rude and inconsiderate. It's a wonder why they got a job in customer support when they offer none. Xfinity you have failed Houston just like CenterpointLESS, you're both trash. read more

Customer Service. You can't talk to a live person. It's all chat. So now I have to physically walk into a store to tell them what I need. I have been with them for over 40 yrs when it was Warner Cable and the customer service now us zero but the keeping raising their prices. read more

Having a monopoly and looking to be a bigger monopoly if their merger goes through is treating Comcast nicely. They absolutely don't care. There were 20 people ahead of me when I came here and after a half hour, I'm down to number 10 so that should tell you how hard working the 20 or so people who work here are. All I want to do is drop off a modem we were renting at work (I highly recommend buying your own from newegg or somewhere). I'm lucky enough to not use them at home nor at my mother's home so this only a one time thing I hope. I will also do my best to hold out as long as I can as a cord cutter. *edit* So after about 45 minutes they got to me and took the old modem, but told me since it was a Comcast Business account, I'd have to call customer service to have them remove the rental fee. I called and they told me it would take 3 days before they get the returned part in the warehouse (even though it was already confirmed returned at the store) so who knows whether it was taken off or not. *edit #2* It was odd that out of the 20 or so people who worked there, 19 of them were the same race. Not saying this anything to do with service but it's really odd to not have any diversity. read more

Xfinity Store by Comcast - Human cattle. If the DMV and post office had a child, thjs would be it. - Internet Service Providers Near Me - Houston, Texas

It may be a bigger store compared to the one that they used to have on Bissonett and Bellaire. However, the quality of service that they provide here is about the same, or even worse. I came in here to try to activate a voice modem (eMTA) that I had purchased from ebay because I don't want to be paying the $8/month lease fee. I came in on a Sunday so this place was packed and that was to be expected. Instead of waiting in line until it's your turn, they have a sign-in system. You get a ticket with your name and a number and when your turn comes around, there's a couple of screens that will display your name and the rep who will be helping you is also going to call your name out. THIS is about the only thing that's better compared to the older location. So they have some chairs, a crap load of iPads for you to play with, and a big screen TV for you to watch. It makes waiting less boring, right? Nope! I tried to play with a few different iPads and none of them had internet connection. There were no web browsers. There were no games. So, pretty much I couldn't do anything with the tablets. So, what's the point of having 10+ iPads in the store? For show? There were also more customers than there were seats. A lot of people had to sit on the floor (me included.) Also, the parents that came with their children just let their kids run around unsupervised. They were yelling and making a ruckus and the parents couldn't care less. The people that work here also didn't say anything. Anyway, it was about 50 minutes before it was my turn. I brought my modems to the counter and the lady (if I can call her that) who was helping me was very rude. Every time I tried to explain what I had done prior to my coming in and what I'm wanting to do, she kept cutting me off and telling me "I understand," or "I know what I'm doing." Long story short. She WASN'T able to activate my modem and she was telling me that the system kept giving her an error. She told me that I should try connecting the modem to internet explorer and the activation page should pop up right away When I was about to tell her that I had tried this and it didn't pop up, she cut me off again and told me that she'd done this plenty of times. WELL, WITH A XFINITY MODEM, MAYBE! NOT WITH A NON-XFINITY MODEM, YOU DUMB B!&*#_! She then proceeded to tell that my only option to use my own personal modem was to downgrade my Comcast subscription service (I have triple play) and lose the phone service. However, I'd still have to keep paying the same amount, and then I'd have to go out and get myself a different modem that is not a voice modem and THEN and ONLY THEN can I activate my own personal modem. Needless to say, I walked out of there after 1.5 hours of frustration with absolutely NOTHING. I proceeded to do online chat support to see if there was anything they could do for me to help me activate my modem. The chat support quickly pointed me to call 1-800-931-0790 instead of the regular 1-855-652-3446 for modem activation and told me that eMTAs could only be activated through that number. Now, WHY didn't the rep that was helping me at the store know this? She could have told me that instead of being rude and claiming that she knew what she was doing because obviously she didn't. I will NOT step foot in here unless it's to return or to pick up an equipment. Such a waste of time. read more

I had such a great experience at the Voss location of Xfinity. Parris helped me, and although everyone there is very nice, Parris goes an extra 10 X 10 miles. He truly enjoys helping people and is very proactive in doing so. He also informed me that he could change my plan at any time, even though I'm in a contract; he noticed that I had a very high speed and I was on a budget... he advised I check with my employer to see if I really needed such a high speed, because if I didn't, he could save me money by lowering it. I really needed his help that day (my service had been disconnected), and he was definitely Heaven Sent! I will always ask for Parris when I go to the S. Voss location. I'm very thankful that he is there and I hope that Xfinity appreciates him. :) read more

Anything to do with xfinity Is not worth my time. I spent too much time trying to have internet service brought into my apartment and once it was connected they call me and say I can't have the service due to old bill. They are communist crooks !! read more

According to Houston's Business Journal, this Comcast XFINITY Store is the largest in the nation. This building used to be a Blockbuster store of 6500 sq ft of space. It kind of mimicking Apple store as it has larger waiting area with couches and hands-on demo stations. So you can try other products, like X1 box, Home Security, Mobile apps, etc. When I first walked in, concierge greeted me and ask the purpose of the visit. Then, I sign in on an iPad-looking device. I didn't need a number, because I would be called by my name or I could look at the monitor for my place. At this time, I could browse at the different Comcast products and services. My favorite station is using the iPads to control X1 platform TV remotely. But I normally get serviced before get on to the next station. This Comcast XFINITY Store is easy to get to from major thoroughfares and conveniently located on Westheimer Rd and S Voss Rd. The previous location in Bellaire was hard to get to with many one-way and hard-to-turn-around streets. I like this location better, because I can park my car anywhere in the lot and shop at my favorite stores within walking distance. read more

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Horrible customer service / annoying phone bot/ overcharging customer/ruin credit/ keep charging card when told to terminate services if I could give 0 stars I would AT&T is way better read more

I've had no downtime on my wifi and the deals they give me year after year are very nice for someone living on a fixed income. Peacock was thrown in as part of the deal, but I'm not big on watching tv or sports. read more

Just recently switched my cellular, cable and internet service to Xfinity. Had to stop by this location to pick up my internet and cable equipment. Was helped by Gerold who was friendly and got me checked out quickly. Customer service at this location was great. The other employees were helpful and friendly. Because everything was done in the store, installation was pretty simple and quick! read more

Xfinity Store by Comcast - Internet Service Providers Near Me - Houston, Texas

Xfinity itself as a business I had no issues with. I stopped services because it became ridiculously expensive. But I have to say the WORST customer from this company was today at this store. The apparent manager on duty, interrupted the gentleman that was assisting me only to ask him what he his opinion of him as a manager. They then proceeded to have a full conversation with other employees while I was just left standing at the counter. After about two minutes of their conversation a young lady looked over at me and asked me to have a seat...which I did...patiently for 10 minutes. The young man that was assisting me walked away into the back room and then came out and walked around the store. It wasn't until I approached the counter and asked if we were done or if I had to wait longer. He apologized profusely and said I was good to go. For the Manager who asked his employees what they liked about him as a manger...I can tell what we the public dislike of any manager, having these types of conversations in a public setting for customers to overhear and to pull your employee away from assisting a customer to ask such a question. read more

Would give zero stars if I could. What kind of store doesn't have a phone? What kind of customer service can they provide, if their customers are unable to get into contact with them? That being said, I have recently been having an incredible amount of problems with this service. They are constantly making updates to their products and system, but never informed their clients beforehand. So their clients are left to wonder why they are services are not working correctly. Now I understand why the price is so low. I have requested multiple times to have someone pick up my old modem along with the old flexbox (that had been shut down without my knowledge) and it took them 4 days of calls to set it up, then they never showed. The bottom line, their customer service needs a lot of work, and they need to get better at letting their customers know what is happening with their product. No customer should have to discover that their service was shut down without them knowing. read more

Ok. A storefront that you have to physically go to drop off and pick up equipment. NO RESTROOMS for the customers. Ridiculous

Great Internet service for a great price.Super user friendly customer app. If you would like to get up to $100 for adding Xfinity please select the link below: http://go.xfinityrewardcenter.com/track/click/30061504/referafriend.xfinity.com?p=eyJzIjoiRVJRX3RHa2U4LTlKdDBEV1phby1Yc3lsU2VjIiwidiI6MSwicCI6IntcInVcIjozMDA2MTUwNCxcInZcIjoxLFwidXJsXCI6XCJodHRwczpcXFwvXFxcL3JlZmVyYWZyaWVuZC54ZmluaXR5LmNvbVxcXC9TaGFyZVRoZUF3ZXNvbWVcXFwvMVJTOFg3P0NNUD1FTUNfUkFGXzFSUzhYN193YWxraW4mdD02MzcwNzUyMzI0MDk2MTE3NTQmYz1lblwiLFwiaWRcIjpcImY1YTNlM2JiOTQxOTRjNmY5ZjE2NDg5MWRlMGU3NjAxXCIsXCJ1cmxfaWRzXCI6W1wiM2NhZWY0NDg1YjhmYWEzNWY3YjMzNDE0Y2I2YTk4MjQxNzNhNTVkNVwiXX0ifQ read more

If you end up having to go with Comcast because they are the only company, run.. seriously.. run away. Just do something else. I agree with the gentleman who said basically, wow... we live in a free country, yet there are only two internet companies. Nice job lobbyists. Att is better? By what, 2 percent? It's like comparing Satan to Beelzebub. Oh wait, they're the same dude? Who would have guessed. read more

I am typically not someone who leaves reviews but after the service I received.. I am warning you to use a different service provider. Initially, when we signed up for internet we were told we would pay $35 a month including the modem. We soon found out that we would have to pay an additional $15 a month for renting of the modem. Not only was this not communicated, we were paying an extra $30 a month for cable which we did not sign up for. My roommate and I went back to this location on FIVE different occasions to get this resolved since employees are not properly trained and management is nonexistent. When finally speaking to the manager, Karema (however you spell it) she was rude and EXTREMELY unprofessional. I'm positive she hates what she does for a living. She finally credited our account. Our lease was coming to an end and we did not want to use Xfinity. We are now being charged $60 for breaking a contract that was never communicated with us that if cable is taken off my account it would be an additional year added to the contract. THIS WAS A MISTAKE ON XFINITY'S END. Like what are the voice recordings for???? Anyways, be aware.. the service sucks, our internet would randomly turn off at least twice a day and employees will cheat you. You're better off using a different service provider. This is our only and last time using Xfinity. I would give them negative five stars if that was an option. read more

Worse than the DMV. The manager seriously needs to see this circus in a Saturday afternoon. If you need equipment, get it via UPS or go to an at&t store instead. read more

Xfinity Store by Comcast - Kids screaming on floor, angry customers, helpless workers! - Internet Service Providers Near Me - Houston, Texas

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Jodi-Ann is THE BEST!!! I've worked with her on 2 different occasions and she was super professional, knew what she was doing and ensured that everything was complete and working before we walked out of the store. I'd definitely make an appointment with her again just to skip the long wait, as this location gets very busy. Side note: Gerald is also really good too and helped us when we were first picking which phone we wanted. read more

Xfinity service sent a false bill to a collection agency saying I owe $150 for a cell bill & I don't have a cell from them, I only have internet. These companies r THEIVES! I'm not the only 1 to complain about this. read more

I have been here three times and each experience has been the same. I'm here on a Saturday, the day that most people are here, to return equipment. The customer service model is so poor that there are 11 stations with only 4 employees handling customers. There is standing room only in this place because they are so slow. They also don't seem concerned at all about hurrying. In between customers two of the employees just spend a couple minutes talking to one another without helping any other customers. I'm so glad I am no longer having to use this service and that this is an equipment return. read more

Xfinity Store by Comcast - This place is ridiculous. Overloaded with people and only 4 stations out of 11 staffed to help customers. - Internet Service Providers Near Me - Houston, Texas

Bit of a wait to see someone - but can't blame them, because they were busy and all Xfinity staff were helping customers. Josh got me set up with what I needed for my new internet plan promptly! read more

I was surprised that I was able to go in and get my issue resolved. They had did a bait and switch which increased my bill by $50 when I was told it was going to go down. I called Monday but was not able to get into the store until Friday. After about 30-40 min my accounted was corrected and all was good. I was shocked!I was expecting what I received on the phone no resolution. So I say good work! read more

Xfinity Store by Comcast - Internet Service Providers Near Me - Houston, Texas

The girl seated in the photo verbally confronted her coworker who was simply checking people in... We made an appointment online so we wouldn't have to wait and the girl seated basically said she could take whoever she wants and it doesn't matter... the walk-in that came in a few minutes ahead of me was going to be seen because she could see and help whoever she wanted... She didn't quite grasp the concept that the appointment online is scheduled to prevent someone from waiting... And walk-ins should always wait behind appointments that's the beauty of an appointment process. Her attitude with her colleague was berating, rude and condescending. He handled it with grace and excellence. He's in the photo to the left. And now I'm stuck waiting because she chose to have an attitude and do whatever the hell she wanted... Why did I bother to make an appointment? Could you please train her why there's an appointment process and the protocol that goes with it? read more

Xfinity Store by Comcast - Internet Service Providers Near Me - Houston, Texas

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