My 5 year old boy didn't have a good visit. Not sure why they still give kids the older, sour fluoride that tends to burn and be unpleasant given the fact that newer ones (tasteless) are available these days that provide the same dental protection. The front desk staff wasn't particularly friendly as well. We'll be looking at other dental offices for future visits. read more

Love this place. The ladies at the front office are kind and knowledgeable. Never a delay. Great fun place for kids even if it is the dentist read more

Although my 4-year-old granddaughter is living with me in Santa Barbara, we traveled to Santa Maria to General Dentistry for Children because they take CenCal insurance (unlike most pediatric dentists in SB). We were so pleased with the whole experience. Following an exam, cleaning, x-rays, and a filling, my granddaughter exclaimed: "I love going to the dentist!" read more

BEWARE! This place needs to be shut down and charged with malpractice. I was told my child would be getting an xray and one crown. She came out 3 hours later, still under anesthesia with 8 crowns. 7 of them were completely unnecessary. The xrays were evaluated by other dentists who confirmed the 7 additional crowns were completely unnecessary. When I requested a copy of her medical records I was told that I would need a court order to obtain them. It is obvious they added the extra 7 crowns so they could get paid more by medi-cal. Boycott this business. They provide the most unethical and negligent service I have ever experienced. read more

I went to this office my entire childhood and never had a bad experience. My children have went here for the past 14 years. And it's unbelievable how quick the front desk/phone service has declined dramatically. I was put on hold for 6 minutes and during that time I spoke with 3 different people who each had no idea why I was on hold. The operator lacked any type of professionalism. It's such a shame because the actual dentists (Dr Rick specifically) is so wonderful. I had such a great childhood experience with him, and so have my kids, but the office staff has caused me to now go elsewhere in San Luis Obispo. The Dentists should really do an audit of their staff because they are losing families who have been coming for generations. And clearly they don't care about their patients considering they have the WORST reviews! Yikes. read more

Este lugar es el peor , lo recomiendan para la mejor atención a los niños que le tienen miedo al dentista y son los peores le aventaron la cabeza a mi sobrino si de por si le da miedo el dentista con este tipo de personas peor . Por favor atrévanse a denunciar a esta gente que solo quiere cobrar un sueldo y sin importarle el bienestar de los demás , especialmente de los niños . read more

Typically we have had great success with this dentist office. However today we had a terrible experience. My daughter who is moving to Utah for a few months was scheduled a few weeks ago for an appointment today November 21, 2019 at 1:45 PM. I received a message 30 minutes prior to the scheduled appointment time asking for me to call back prior to leaving for the appointment. I called back and found out that I would have to pay out of pocket because my daughter was not eligible for 3 days, the 24th of this month for her six month check up. I tried to explain the situation with her moving and even told them they were the ones that scheduled the appointment and they still told me I would have to pay out of pocket or cancel. Very, very poor customer service and no accountability for the mistake they made. read more

Dentist and assistant were very patient and nice with my nervous child. My daughter seemed comfortable and at ease. I was very happy the way they took care of her "sugar bugs". read more

Dr. Berg and the staff here had my nephew in hours of agonizing pain as they forced an incorrect size cap onto a cavity. When i say forced....i mean they tried and tried to make it fit. Once he screamed in terror and pain they stopped and realized what they were doing!! There is another bad review here about regular insurance...and i have to agree with that 100%!! I feel that we were treated horribly due to medical insurance and that ladies and gents is complete horsecrap if you ask me. They did not help a 5 year old child in agonizing pain at all....we even had to purchase the ibuprofen ourselves!! Zero stars for dr. Berg!! (If that was possible i would do it) read more

I scheduled an appointment for my son and was told he could be fit in the next day. When we arrived, I went into the waiting room and saw old furniture, a tiny television and old looking toys for kids. I went to check in, and was told to go to the waiting room down the hall, which is for "those with regular insurance". This waiting room had Playstation, an HD tv with "Finding Nemo" playing and nice decorations. The segregation put me off from the get-go. Once my son was inside, the dentist said he was running behind and did not have time to treat my son, although they did have time to bill me. We were told to reschedule. Instead, I took my child to another dentist. I will never go here again. read more

I love this office , staff have a lot of patience and understanding when it comes to a child's needs . I've seen some great woman get the most frightened little one and turn them into the best patient ever and they leave so happy !! I am more than pleased when my kids go for their cleaning . Even more the Drs are amazing they explain everything to the parent and answer all questions . Super helpful ! ! ! read more

wait time on the phone is ridiculous. customer service skills thumbs down! whats up with the attitude? you call and the receptionist transfers you to another receptionist; 5 minutes later again (keep in mind i've been holding for 5 minutes already ) 3rd receptionist advises me I can schedule with anyone who answers the phone... NOT TRUE...unless their receptionist are lazy or don't care to help. for a first time patient not looking good. read more

Amazing experience! Made my kids feel special and gave them extra attention. Would definitely recommend ! No wait, did all procedures in one appointment, which was a nice surprise. Glad I found this place for my kids new dentist. read more

This place makes you pre pay for operations that can't even be scheduled at time of payment. Over a year later no operation and no refund.

I am very thankful for how caring and kind Dr.Rick is. After seeing Dr.Tam I was told my son would be put under general anesthesia and that he would need stiches on his gums for a cavity filling he is 6 years old and I did not feel comfortable with him being put asleep completely and then him needing stitches. I then search for a second opinion and I am thankful I did. We saw Dr. Rick at General Dentistry for Children and the procedure was not as complicated as I was told by the other dentist .He did not needed general anesthesia and was not put asleep and most important he made it seem like a trick. As a parent is important to find a Dentist that does what is best for your child..And Dr. Rick always does his best for my son. read more

Always friendly. Staff is so nice and tries to comfort kids as much as possible during the procedures. Dr. Rick is always with a great attitude, friendly nice and very professional; Very honest and professional. My kid loves to watch movies during the visit and loves the sea/ocean pairings and decorations. Overall is a great experience for kids read more

Love this place. My kids feel comfortable, and happy to go. The under the sea theme is very cute, for younger kids. Friendly staff, knowledgeable dentists. read more

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Have been here a few times, both with medical and private insurance. Cen-cal side is so unkid-friendly it's really quite sad. Cen-cal patients have to share a waiting room with Dr. Nunez office and it's always over packed with people spilling out into the hallways. Keep in mind these dentists are NOT pediatric dentists. They are general dentists who limit their practice to pediatric patients. Big difference. My visit while on medical was awful. My 3 year old daughter had one tiny cavity. After dentist looked in her mouth for no more than 5 seconds (literally) he told his dental assistant to create a referral to send my daughter and I to CHC Dental and walked out without even acknowledging me once. I was so confused as to why he was referring her out without doing anything besides quickly peeking in her mouth. So I ask the dental assistant why she was being sent to CHC, she literally said, "Idk. That's just what he said." So, her "idk" answer didn't sit well with me, and I refused to leave without a real answer. She finally flags down the dentist in between patients, and he told her I was being referred out because my daughter only had a small cavity, and it was financially best for the dentistry to just let CHC do it, since it was such a small amount of work that needed to be done! Well, idk what that was supposed to mean, but I took it as it wasn't financially worth it and they prefer to take kids with a full rotted mouth as opposed to a tiny cavity, because that is what pays them more. Fast forward to my 6 year old. At this time, we have private insurance and get to go into the super nice room with video games and huge glass bubble wall. Son has no cavities, dentist peeks in his mouth, give my son a high five and says to come back in 6 months. If you're kid has dental issues, I highly recommend Coastal Pediatric Dentistry in SLO. It's worth the drive. Finally switched both my kids to this SLO dentist and have never been happier. read more

I love this place my son was really scared to go to the dentist and a teacher introduces me to this place and he loves going to the dentist now i now take my three year old daughter as well and she does so good too. My son was in a lot of pain today on a crown and I talked to Cristina over the phone and she was very nice and helpful was able to get me in on same day. read more

This review is for the cencal insurance side of dentist. I took my 3 year old daughter here for the first time due to convenience of being a couple streets down from my home and a close friend telling me about her great experiences here. Well for my daughter and I this was not the case. First thing I wait in a line with 6 people in front of me for an apt I have at 8:00am. I sign in and see there are multiple people with an 8:00am apt. Okay no big deal they're busy so I wait and they actually call us back pretty fast I was surprised so there is there one star for taking us back fast. When we arrive in the room (hardly any kid friendly decorations) the dental assistant is was nice second star for that she states when the doctor comes in I need to lay my daughter on the dental chair and lay across her holding her hands and feet!!! I explain to her that I'm not comfortable with holding her like that and she continued to tell me that's what the doctor wants! Wow! My daughter wasn't even scared, crying or screaming until.... the doctor came in and they made me hold her down like she was a psychopath! She's 3! That's what scared the living day out of her is because I was holding her down for no reason? I told the doctor this is very traumatic for her I don't want to hold her like this and he IGNORED ME! wow good thing the dental exam took less then a minute! So we're done and I still a have first time apt packet to fill out and walk down the hall and wow what a beautiful child friendly dentist office they have down the hall! I ask the front desk personnel what's the difference between this office and the hellish one I just walked out of she stated it's a private insurance office with the same dentist. I understand I have cencal but gosh do I deserve to be treated like my child is an animal and put in an ugly office. I will not be back!!! EVER! read more

Such a wonderful place warm place. The moment you walk in, it is LITERALLY like no other dentist you've been to. BUBBLE WALLS! And games for the kids! Truly lovely staff and doctor Rick Kleinsasser was so kind, patient and informative. Dentist offices can be terrifying for people especially children, but this office create a safe space full of art and good vibes! Highly suggest this office, their work is incredible and they're very gentle! read more

Their staff is awesome.. Always helps my kids with smiles and makes rhem feel comfortable.. love their servixe

This place is the worst! Horrible horrible customer service. One the the staff was kind and patient the other had a attitude the whole time. And make sure your kid has perfect teeth because if there is any work that needs to be done major or minor you will need to wait a couple of months to get it fixed. read more

I'll start off with the dental assistant was great. Professional and great with my child. If that's all you need in a dentist office by all means come here. From what I'm understanding there is a "special" side for Cen-Cal patients. And let me tell you I was not impressed! It was so dirty in the room and literally everything was broken in the room. The cracked old chair my son was sitting in the clock on the wall was shattered.. literally.. the Ex-ray machine looked like they got it from some kind of junk yard for old dental equipment.. I bet the dentist wouldn't use them on themselves or their family. Oh and the black mold in the ceiling tiles.... that is probably just a ton of built up dust! yeah. Gross..And then when I chose to not get my sons Ex-ray done in that place with that machine, the dentist turned into some used car salesman treating me as if I wasn't competent enough to make an informed decision for my child! Just because I'm on state insurance doesn't mean I'm incapable of making a decision for my child. I let him know his practice was dirty and untrustworthy equipment and he laughed and said write down in her report she refused an Ex-ray. Yeah Buddy write that down! Dr Rick Kleinsasser I will be looking for other places to report your practice and "proffessionalism" read more

I love this office! They have the most incredible staff. They are always so helpful and kind. We have moved around a lot and with that have seen our fair share of dentists office....this one is the best! Top notch staff and a fun place for the kids to wait. Dr. Sam is patient and does awesome magic tricks that our 4 girls won't stop talking about! Thank you! read more

I just want to warn parents, please don't take your children here. Such a horrible unorganized place. There were 1 or 2 girls there that were nice and patient, but the rest are horrible! Worst place ever. The 1st time they got me upset was because they had a fire and didn't tell us until AFTER, I waited 2 1/2 hours for nothing. The 2nd time they made me wait another 2 hours and all the doctor said was "sorry I don't have time, it's lunch time" so they made me go home, fyi the apt was for a nerve treatment and broken molar. They made me drive back the same day for another apt. Just to tell me that I Don't have an apt that it was a "not forsure apt" like wtf is that!? Worst dentistry ever, so much chaos and rude employees and doctor! And lastly, they said my 3 year old had molars the size of an adult and tried to make his tooth smaller and forcing a crown that wasn't his size on!! My son bled and had so much pain! Horrible, please don't take your children there. Also they have a very over crowded waiting room with trash all over the floor, and one of the doctors tried putting his dirty hands with no gloves in my son's mouth! If I could id give them a NEGATIVE ZERO!! -0 read more

Do not take your kids to this place they don't know what they are doing. They always have different doctors my daughter has never seen the same doctor in five years. Worst place ever my daughter was suppose to have a filling and I got into an argument with the provider who was going to do the procedure and she told me I can go to CHC if I didn't like the place. She was so rude I grab my daughter and took off. It's all stereotype they think just because you have medical they can treat you like your less of a person. This whole system is wrong. Never coming back. Am a RMA my self and I know for a fact patients should not be treated less just because of their insurance because in my view that's discrimination. An I will be reporting the doctor for a fact!! read more

Great office, my kids love going to the dentist. They make it a fun experince. The doctors and staff are great.

This was my 3-4 time taking my child there for check up. My child has had medi-cal all the precious times, was added under our employer insurance and still had medi-cal as secondary. Every time before we waited at the same waiting area as everyone else. This time they sent us to their downstairs office where they asked us "you sure they sent you down here? And does he have new insurance Can i have the primary insured's social?" I told them I had already given that information over the phone and hadn't told me I needed anything else and yes they sent me down there. She was on the phone with not sure who and she comes and says "im going to take you to our other office where they specialize in insurance." She took me back upstairs through a different entrance, where the waiting area was empty and NICE! They had a fish tank and stations to play Mario bros. Everything was nice and clean and a lot of space. THIS TIME. My child had other insurance besides medí-cal. I think it's sad and disgusting the way they operate and distriminate families because of their insurance. Will definitely be looking for another dental office. The only reason they got a 2 was because the medical assistant who assisted my child was really good with them. Other than that this place deserves a 0 as other staff were rude. read more

This is very old, but many years ago I took my 4 year old son for a dental procedure. I was not allowed in the exam room which made me very nervous but I see why they don't want Parents in watching what they are doing to small children. After the procedure I was allowed in the room and to my unpleasant surprise, I see my helpless 4 year old son crying, swollen face and multiple bruises with a horrified, frightened look on his face. The Dentist's words to me were "He wouldn't cooperate so I had to get a little rough with him" !!!!!!! I grabbed my son and never went back but rather went to a Dentist who encouraged me to poke my head in the exam room at any time to check on my kids. Being much younger I didn't realize at the time that I could have filed a complaint with CWS and the American Dental Association. Hindsight. I see that the Dentist is still practicing there and sure hope that things have changed. If you go to this office insist on being in the exam room. read more

my daughter had a horrible an traumatic experience! The first dental hygentist was nice and and tried to make her feel comfortable and she told me if they had a hard time she might have to hold my daughter down. When the dentist came in he didn't even look at us or introduce himself to us!!! He looked at the hygentist and said ok are you ready? Then they had another hygentist hold my daughters legs one at the arms and the dentist just dove in without explaining anything!!! And then the hygentist at the feet told me to calm my daughter down! How she didn't know what to expect it was her first visit ! Very disappointed! I quickly called and canceled my son's appointment and found another dentist! read more

I love this practice! Not only is he dentist wonderful but as is his staff. All the dental assistants are super kind, patient and loving. My kiddos always get very nervous about visiting the dentist and the wonder dental assistant there always put my kiddos' nerves at ease. I was just there yesterday because my son cracked one of his molar while chewing on some bubble gum :( I called in and the wonderful receptionist was very kind and helpful and was able to give me a same day appointment (I'm not sure if all dentist are willing to do this). When I arrived, the wonderful service began at the front office and continued until the very end. My son was very nervous and everybody was so patient and kind. After everything was said and done, my son walked out with a new crown and a HUGE smile. He was extremely proud of himself as the dentist continuously reminded him of what a brave boy he was. The whole time I was at ease knowing my son was in excellent hands. His favorite part was when Dr. Burg came out and gave him a fist bump ;) Thank you everyone for making our experience yesterday wonderful! read more