Had an appointment at 0900. Waited over an hour before I was seen by the dentist. Nobody checked on…read moreme the whole time, I felt like I was forgotten about. I don't know if they overbook on purpose but that kind of wait is unacceptable. I will be finding a new dentist.

9 months later from my last appt, they have cancelled my appt yet again and they're accusing me of…read morecancelling it after I've confirmed it. I'd give them 0 stars if I could, I would not recommend this location to anyone EVER.

If you are looking for an all around great dental office for you or your kids this is the place. We…read morelove Dr. Flake and all of the staff. They are friendly and gentle. I had struggled with some old dental work and gingivitis issues and after coming here to have the work redone and some deep cleaning all of my issues have resolved. My kids and husband have all come as well and have had great experiences! They were even able to get my very shy 2 year old to have his teeth cleaned. I highly recommend this office!

I went to this dentist because a filling had come out. I was traveling through town. I DID not need…read morea full set of X-rays, but this dentist insisted (he wanted the insurance money) I explained multiple times that I have extreme anxiety and to do this I would have to take extra time off work. They still insisted all X-rays. For one tooth. I made sure they were covered by insurance and explained several times I could not afford. They called my insurance and said everything was completely covered. I went through the excruciating process (they have old equipment) only to be told the tooth I wanted the filling replaced was not as important as other work and they refused to do it. So, I left with a hole in my tooth. 7 months later I received a bill for $248. I called. Thy said insurance wouldn't pay. I explained they told me it was covered 7 months ago and what they put me through forcing me to get all the X-rays that I didn't even need. I was told they would take care of it. Forward another month and I received yet another bill. Again, for initial X-rays that were not needed, but covered by insurance. Now I'm being told insurance won't pay because I maxed my benefits elsewhere. I didn't use the benefits until several months later when I had an emergency. So, this dentists negligence on timely billing, on top of everything else, is being placed on me. I'm discussing it on a Facebook forum and have heard some things about this office. If you've been wronged by this dentist join us on facebook. Currently I am filing with BBB and consumer protection. Based on the dates, there is no excuse. I should have never been billed, especially having services forced upon me and not even fixing my tooth. Wasting my time and time off work. I have more to say, will return to edit. Thank you for reading

If you're looking for an outstanding group of dental professionals, Dr. Alexa and her amazing team…read moreare exactly who you want. I've struggled with dental anxiety my entire life, and because of that I let my teeth get into pretty bad shape. From the moment I came here, the comfort and level of care immediately put my mind at ease. Every employee is caring, thoughtful, and truly understanding, which makes a huge difference when you're anxious about dental work. I've been a patient for over ten years now, and I can confidently say I would recommend this office to anyone. Great prices, fast service, and genuinely painless procedures--an all-around excellent experience.

We were given an estimate at a previous appointment for a few procedures. After being sat and laid…read moreback, the hygienist confidently said that insurance does not cover and the cost would be double what we expected. We asked for a moment to discuss our options and while we spoke in the waiting room, the hygienist was glaring at us from behind the counter and whispering with the receptionist. Once we had talked, we went up to the reception desk and asked about the charge. They cut us off and started circling new numbers (the same numbers we had been quoted initially) saying that the "hygienist wasn't sure" about insurance coverage. We asked if it was possible to only complete one of the two procedures and that's when Dr Carrara came up behind the receptionist sternly saying "I won't do one without the other". No explanation from the doctor. No attempt to share her medical experience or the why behind her statement. She said she already told us last appointment, blaming us for the misunderstanding. This was all after mispronouncing one of our names incorrectly multiple times and refusing to respect a name they didn't recognize. We would've continued with the treatment as originally stated with insurance coverage but the behavior of the hygienist and Dr Carrara was beyond disrespectful. We wanted to support a woman in a male dominated industry and it hurts to be treated by another woman in this way. On top of this, we're being charged "cancellation fees" for leaving without any of the procedures which is absurd considering we felt we had no choice after being bullied by multiple staff members. Based on this review and others, I'd say, maybe one or two appointments will go by with no problems but eventually this office will disrespect you in one way or another.

I would give zero stars of if I could. Prior to his practice shutting down or moved (pretty sure it…read moreclosed around Covid for a time), his receptionist called to let me know my crown was in and they could fit me in that day. I told her I could come another day if he was in a rush. She said d he had time. He gave me the option of numbing (never happened in my life). He referenced the time it would take to work (that's should've have been my second red flag. He put the crown on with no numbing ( I agreed cause I felt rushed and surely he would hurt me on purpose, right?!?). WRONG! It was some of the worse pain I've experienced in my life!! And he was frustrated and impatient when I clenched my teeth in pain and he couldn't continue his word speedily.

Dr Gerken is a very ethical dentist. He does not up sell but is very honest and concerned about…read moreyour personal self and overall health. He is a very talented and skilled dentist, he is a perfectionist. He takes a wide variety of dental insurance and his staff is so friendly; they remember your name! If you want a skilled dentist who is up on latest technology that won't overcharge you, book that appointment now. We've been going to him for 4 years now and have recommended all our friends to him. They love him too.

Dr. Richardson and his entire staff, tech-support and front desk at Zona Dental are professional…read morecourteous knowledgeable and very kind. And in this time of economic uncertainty, their prices are very reasonable. I'm already urging my adult daughter to make an appointment! :)

I've been a patient here since I was a kid and needed to go to the dentist for the first time! 23…read moreyears now! The team here is so friendly, comforting, and does an excellent job in all aspects of dental work. Even when I moved out of state, I would come back for my bi-annual cleanings because I couldn't imagine going to any other dental office! Zona Dental is the absolute best care a person could receive!

I am very pleased with the outcome of today's visit, I scheduled an emergency dental appointment…read morefor a really bad cavity yesterday. I was greeted at the desk, brief wait in the lobby, the Hygienist Yolanda was Awesome she made sure my questions were answered and put me at ease immediately. Thanks Yolanda! Dr. Stratman was Amazing, gentle but thorough exam, no judgement, just encouragement to come back to complete the dental care required to keep the rest of my teeth. When it came time for the extraction it was painless and I didn't hear the dreaded "noise" because he was so fast!! I can't Thank you enough the pain is finally gone, you'll be seeing me again for sure.

Soooo I had not been to the dentist in a long time I…read moredecided to adult and I asked friends for recommendations. This place was highly recommended so I called hoping to book an appointment sometime soon. They were super friendly and able to fit me in within the week. I'm no expert on dental pricing but I felt it was fair. I went in and they let me know that I needed a wisdom tooth extracted. I initially started on the east side office where I met doctor Levy. She was only there for the day and I decided to drive all the way to the other location just so I could have her as my doctor. I LOVE YOU DOCTOR LEVY YOU PRECIOUS SWEET ANGEL They let me keep my tooth and put it in a cute little tooth fairy box for me. Here's my gross tooth!

One of my crowns came off the day after Christmas and I did not know what to do. I contacted…read moreAdvanced Family Dentistry and Dr. Asadi was more than happy to see me same day, even though he was all booked up till 5:30pm. I was able to fill out all of my new patient paperwork online to save time. Once I arrived the front office person and the dental assistant made me feel relaxed and calm. Dentist offices are not my most favorite places to be. The work was quick and painless. I can't tell you the last time I was able to say that about a dentist office. So I set a new patient appointment for in the next few weeks. Thanks for everything!!

The front desk staff provided a welcoming experience, and new patients experienced minimal wait…read moretimes. The dental assistant demonstrated exceptional helpfulness. The facility offers numerous operatory rooms, enhancing patient capacity. The hygienists are both pleasant and highly informative. I wholeheartedly endorse this practice.

I am sharing my extremely wonderful experience at Aspen Dental and look no further for proper…read moredental care. First of all I would like to express my gratitude to the staff who are Rock Stars. My first impression of Aspen Dental is that it is a great facility equipped with top of the line dental equipment. It is well kept up and the service is prompt. Before you know it, your name will be called up and you will be sitting in the dentist chair in no time. Now the staff: Heather in the reception desk is very friendly and helpful. She has a very sweet voice that makes you feel welcome. Then I got to meet DJ (dental assistant)- He took my x-rays and made it very easy. He explained to me step by step what he was doing. Keeping me informed at all times is a big +. Thanks DJ Second, I met Paola the other dental assistant who was also very sweet. And last, but definitely not least, I met Dr. Levy. She is professional, knowledgeable, attentive, fun, energetic, efficient, and just a great person that makes you smile, ha ha (no pun intended). With her, going to the dentist is a wonderful experience. I will make Aspen Dental on Oracle is the office for me!!! Thanks everybody.

EDIT Okay all the…read morecaring and promptness does not excuse that the dentist I saw sent me on a wild ride to get a root canal that I did NOT need. And I knew that I didn't need it cuz I had had a clean bill of healthy roots in the last 2 months. And when I went to my appointment 2 days later at the endodontist's and they took x-rays, I got to sit there for a few minutes looking at them on a monitor. Even I saw my own healthy roots and was like I hope this endodontist isn't going to do any work. When he finally walked me through the x-rays he said that I didn't need the root canal. But this dentist at Aspen was like "you're gonna need a root canal". Listen, in a pinch this place might be good for cleanings and fillings, I don't know. What could be improved? Language is everything. Dr. Martin, if you're not sure, don't say you know. Just recommend specialist evaluation and leave it at that. Very caring and prompt service from making my appointment over the weekend for a semi-emergency type of treatment to the in-office care. Saw Dr. Martin since my usual dentist was out of town. My only star deduction is that they do not have as state-of-the-art equipment as my usual dentist or the dentist before that. I had to put on the vest for x-rays. Not a total dealbreaker and better than witnessing the fact that Banner Hospital at the UofA has dot matrix printers printing your information out. Other than that, my visit was pleasant. Staff was very helpful and kind.