Scheduled an 11am appt for estimate. By 11:30 I called to ask why no show. Was told appt was…read morescheduled for 2-3pm. It was scheduled for 11am. Christa told me they would be there in1-1 1/2 hrs which meant 1pm the latest. By 3:30pm NO ONE showed. I called and was told the person doing the estimate lied to her. Not a reliable and trustworthy employee. Not a reliable business. I am not using this business and recommend that you reconsider your choice.

Justin came out to estimate the repair. His crew installed the new part the next week. Great…read moreservice and reasonable cost.

I truly wish Google allowed multiple reviews for the same company, because TN Glass Install LLC has…read moreexceeded my expectations not once, but twice. My first experience was for a cracked window replacement. The team arrived right on time and completed the entire job in about 15 minutes. Their professionalism, efficiency, and courtesy were immediately evident. It was fast, seamless, and stress free. The second project was far more extensive and showcased their craftsmanship on another level. They removed an outdated garden window and replaced it with a stunning new one, installed a sleek sliding glass door, and removed a large window to install a beautiful garden window measuring 6 feet wide by 3 feet high. Every step was handled with precision and care. Watching such a substantial window set perfectly into place was impressive. It required strength, coordination, and exact measurement, and they executed it flawlessly. They even repaired the siding afterward, leaving everything polished and clean. Joe, Jesse, and Frank worked like a perfectly tuned crew. Their communication, teamwork, and pride in their craft were obvious from start to finish. They maintained a positive attitude throughout and made what could have been a disruptive project feel smooth and even enjoyable. I also want to recognize Tahnie, the project manager. She coordinated everything beautifully and stayed in touch throughout the process. She was personable, attentive, and genuinely a pleasure to speak with. Her communication made the entire experience feel organized and reassuring. From small repairs to major installations, TN Glass Install LLC delivers exceptional results with integrity and professionalism. I would recommend them without hesitation.

I have great news!!! If you're needing a great local company for your Window & Glass needs, I am…read morepleased to recommend TOP NOTCH WINDOWS (TN Windows) in Tacoma.....From initial contact to installation and follow-up, our experience was very positive. Communication was great & everyone was very professional & courteous - office staff, estimator, installers!! Our job was completed as promised and our home was left clean when the work was done. Thank You, TOP NOTCH WINDOWS!! https://topnotchwindowinstall.com

I hired NP Exteriors to install my roof and gutters in 2018…read more They were one of the more expensive bids I got, but I just had a good feeling about them, and I was right. They were very professional and informative through the whole project. They made a mistake and took ownership of it and came back out to repair it (needed 1-2 more hole vents in my eaves). More so, a couple years later, when I was getting chimney work done, it was noted I had a leak along my chimney. I contacted NP exeriors, they came out to look and had the issue corrected within a few days.

Kurt J,the sales representative for Northern Pacific Exteriors, was such a joy. He spent over two…read morehours explaining the process of installing Hardie siding and also gave us tips we could ask when reviewing additional companies.

Responsive, good communication. We had 5 window glass panels replaced by them. Crew was careful in…read moretheir work. Competitive price. Would use them again.

Update: Since…read moreposting this review the company has continued to threaten me by emailing me directly. I understand the company disagrees with my review, but I was disappointed by the tone of their response and the implied pressure to remove it. Being told they would publicly respond and report the review to Yelp and Google if I didn't remove it felt unnecessarily aggressive and intimidating. Also in response to their comments below Thank you for confirming the exact root of the problem: you looked at a three-pane window, saw that only the middle section was currently foggy, and assumed I only wanted that single section replaced. As a professional window company, it was your responsibility to clearly state: "We see only the middle pane is failing, so this quote is strictly for one pane of glass, not the entire window unit you asked for." You didn't do that. You just wrote "1 glass replacement" on a quote for a "window replacement" request and expected a regular homeowner to know the technical difference. The fact remains: I asked for a window replacement. I provided a photo of the entire window. Other companies looked at the exact same information and managed to quote the entire three-pane unit for a price comparable to what you charged me for just the middle section. You can keep calling a customer's genuine financial frustration "deceptive" to protect your online rating, but your own responses show a complete lack of accountability. You made an assumption, failed to communicate it clearly upfront, and I had to pay the premium for it. Prospective clients can read this back-and-forth and decide for themselves if they want to risk dealing with a company that hides behind ambiguous quote terminology instead of practicing transparent communication. I am done repeating myself. ----------------------------------------------------------------------------------------------------- I recently had a foggy/failing window repaired that consisted of 3 separate sections. Unfortunately, due to some miscommunication during the quoting process, only the middle section was replaced. That was really frustrating because it made the overall cost much higher compared to other companies I had received quotes from. To their credit, they did offer to replace the remaining sections at a discount after I brought up the issue. However, even with the discount, the final price still ends up being significantly more expensive than competitors. Had everything been communicated more clearly upfront, I likely would have chosen a different company. The biggest issue for me was the lack of clarity during the quoting process. It felt misleading to realize afterward that the quote only covered one section instead of the full window I thought we had discussed. That said, I do want to give credit to the installation crew because they were excellent. They were respectful, worked quickly, kept everything clean, and did quality work. My frustration is mainly with the communication and quoting side of the experience, not the installers themselves.

I had several windows replaced in my condo earlier this week. Josue and Emilio did a fantastic…read morejob. Showed up on time. Did meticulous work. Cleaned up afterwards. 100% trustworthy. The manager, German, came by the week before to scout the location and ensure they had the right equipment to replace a specific window four stories high. He also showed up at the start of the job as well. I'm very pleased with the overall work and the communication throughout the process. Wouldn't hesitate to recommend these guys, especially German, Josue and Emilio.

Quality of work was exceptional! Great communication between the company and their workers. Cleaned…read moreup the site after they were done! Highly recommend! Luis & Johan were great!

Their Pricing was too much high. service and communication skill was too bad. I do not recommend…read morethis company.

I wrote a review here last year in February and it was glowing; however once this company gets your…read moremoney in their pocket, they could give two sh*** about any follow through. The crew is wonderful, but the Superintendent, Leo Redford is a plain money rubber for his boss Rob. It's really too bad. Just a follow through on a gift certificate, and black matte stove paint, because they painted my stacks without asking, is like pulling teeth. Mind you, my roof is supposed to have a 50 year warranty. Please don't use this company, go somewhere else to spend your hard earned money! Sad and pathetic, for customer service! 2 thumbs down!

I reached out to Kot's after my contractor put cheap off the shelf windows in my addition, contrary…read moreto what I expressly said I wanted. My house had original 30 year-old Milgard window's and I prioritize quality over price. Oleg was able to get out to me right away, he sent me a quote and we initiated the order. When the windows arrived and weather permitted, his team came out to replace the cheap windows and slider my GC put in and they did a fantastic job. Everyone at Kot's was so great we requested a quote for replacing the rest of the windows in the original structure which were installed last week. The whole team was fantastic to work with from start to finish. I had a lot of quotes, some cheaper but none with the level of integrity and pride in their service that I found at Kot's. Thank you Oleg, Daniel, and the crew.

I am writing this review as a prior Comercial construction manager and a guy who needed a window…read morereplaced. They were very responsive and communicative prior to the glass replacement. They were very honest, respectful and professional throughout all of our interactions, and they were on time and had the glass replaced with in the amount of time that they said it would take. They weren't the cheapest but very competitive. I am not only paying for a price of replacement glass but service as well, they are professional, responsive, honest and knowledgeable, and that's what I'm paying for. I will be keeping there number for future service and I recommend you do the same.

I recently had to have my windshield replaced, and could not have had a more pleasant experience…read morewith Yelm Glass Co. Dan and Jennifer are kind, generous, professional, and skilled. After installation, there was zero wind noise and I was impressed to find the interior spotless--not a single stray piece of glass was left inside. I'm very grateful for the exceptional level of care, and will be passing their name along to others! Thank you! :)

This place is just awesome. My car window was shattered in July of 2023 at a trailhead. They…read morequickly repaired the window for a reasonable fee. 18 months later, the window was having issues going up properly. I dropped by Yelm glass expecting it to be out of warranty and to cost some money -- they quickly identified the issue as failing glue and took care of the issue 100% fee-free to me. I will never go anywhere else for my glass needs. Daniel & Jennifer do a great job, and Gavin is a superb technician that made me feel confident in the job.