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    West Coast Home Improvement

    4.8 (16 reviews)
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    Services - West Coast Home Improvement

    Balcony addition

    Construction design services

    Deck construction

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    This is 35 years of experience outcome. You don't even spray lubricant on the board so wood piece can come off
    Dawn B.

    My response to Scott Stephens "You are what you do and not what you say" Make your action reflect your words. Do not use your charm to manipulate people. 35 years of experience is meaningless when your action doesn't reflect what you say. You either lost your passion or you been doing it wrong for 35 years or became selfish. My personal experience. He is such a sweet talker, charmer, and will say anything to make you believe him. He was so nice at first before the contract, on time, listening and told me everything I would want to hear. So, I believe him and trust him. He asked for 50% deposit and I gave to him the money he asked for on 12/31/2016 to secure good faith relationship. I never thought he could turn out to be a man who can possibly misrepresent himself. He talked like a real charmer. I believe his words. It was a biggest mistake. I am way too trusting person. Problem started after the contract. His action did not align with his words. He bought a house, his son quit. My house project was least priority to him. After receiving the money, we became the last priority. My personal experience is that verbal and written agreement is not something he honors. I would be very cautions. I would not recommend giving him 50% down payment. That was a big mistake. He is a sweet talker at first but everything changes after he gets the money. He even spray painted the gray conduit to black color so the City Inspector may not notice the gas conduit. This is my experience and this is how he treated me. Feeling so disappointed and my project is from 12/31/2016 to July 2017 is 4 out of 5 holes with cement only. He told us his son quit. Big mistake to give him 50% down and for trusting him to do a big job. You left me me a ugly cement squares in my cement patio and you are not a very nice man.

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    9 years ago

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    Scott S.

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    Ask the Community - West Coast Home Improvement

    Review Highlights - West Coast Home Improvement

    “Scott came out evaluated our situation and gave us the option of an overhaul instead of a replacement.”

    Mentioned in 11 reviews

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    Exteriors West - ACRYLIC

    Exteriors West

    (19 reviews)

    I don't usually do reviews of anything but restaurants or food but the service I received from…read moreExteriors West left me wanting to tell the world so here it goes. If you could describe Exteriors West with one word it would be "Outstanding" with a capital O. Dan, who is owner and installer, has got the installation down to a science. Dan arrived at my home around 8am to install a 16' X 20' aluminum patio cover which he flawlessly and meticulously installed by himself and completed around 6:00pm, Including cleanup. He has been doing this work for 25 years now and it shows! Do you remember the days of great customer service and honesty of business owners in the 50's? Well there are a few still out there and Dan is one of them. Maybe that is why the Better Business Bureau has given Exteriors West an A+. He completed the patio cover then proceeded to look over the cover with a fine tooth comb, wiping down the cover removing any finger prints or dirt he saw then he continued to look it over and painting any scratch or blemish with the factory touch up paint. Just this alone took about 45 minutes to an hour this is how meticulous Dan is and what kind of commitment he has to make everything perfect. When Dan started the job he put down sheets of cardboard and covered my deck with it to protect it. And at the end of the job he swept up his work debris and picked up the cardboard. He then blew off my deck with a leaf blower and picked up any stray garbage. My deck was left cleaner than when he got there. Then fit and finish of my cover is outstanding! From the planning, selection of materials and construction, Dan has been very patient and full of information and suggestions. If you need a patio cover, carport, RV cover, railings, window awnings, whether it be residential, commercial or industrial, Exteriors West is the company you want to go with. He said he does jobs all around Washington and told me he had just returned from a commercial job in Oregon. Sorry if this sound like a commercial but when I find a company that does an outstanding job all the way around, I have to tell someone. And today, you're that someone.

    Ron was the best at communicating and very professional and knowledgeable about the work we wanted…read moredone for our outside patio. We absolutely love the roof over our pergola and the guys who came out to do the job were efficient and ensured it was exactly what I wanted. Thank you so much!

    Cascade Fence and Deck - Deck cover

    Cascade Fence and Deck

    (7 reviews)

    These guys are awesome. Already wrote them a review on Google too. The crew that did our project…read morewas a class act. Chase, Junior, and Ryan, big shoutout to you guys. Above and beyond with everything and so great to work with. They were the best price even! If you're looking to do a deck, don't hesitate to give them a call or send them an email to get your project going.

    Unfortunately, I have to strongly recommend going with another company…read more I gave them one star because of the lack of support after the projects were completed. I had two projects done by them at the same time. The first was a $70,000 patio cover project that included, among other things, a ceiling fan. The fan stopped working after only a couple of weeks. After several more weeks, they replaced it with an identical model. That replacement fan lasted less than a week before it also failed. At that point, they blamed everything from the light bulbs I used, to the electrician I hired to install the fan, to my home's Wi-Fi interfering with the wireless controls. Two separate electricians verified the wiring was correct. Rather than replacing the fan with a different model or refunding the cost of the fan, the company essentially told me they had "given it a go" and that the problem was now mine to solve. The patio cover also had an issue where the new roofline tied into the home's existing roofline, creating a small waterfall effect during rainstorms. Water would shoot over the gutters and pour underneath the patio cover every time it rained. After one attempted repair, they again told me I would need to resolve the issue myself because they had already "given it a go." Maybe my expectations are too high, but for a $70,000 project, I expect things to function properly. The second project was a cedar fence extension with a large gate. The gate barely closed in dry weather, and whenever it rained and the wood swelled, it would not close at all. The adjustment hardware was already maxed out, and I ultimately had to cut half an inch off the gate myself just to make it usable in wet weather. In conclusion, I genuinely wanted to have a good experience with this company and had planned to hire them for two additional projects. However, based on their unwillingness to properly resolve these issues, I have decided to work with another company -- and I would recommend others do the same.

    Cascade Fence & Deck - Deck installation, deck builder, wood deck, porch, deck installer, deck contractor

    Cascade Fence & Deck

    (274 reviews)

    Cascade was great to work with - they have you video your project, send it in and they get you an…read moreestimate. Pretty slick. They came out to talk thru the project and discussed options but no hard sell (which I appreciate). They assign a project manager (Blake in my case) to coordinate and keep things on schedule. However, the heroes of the project were Michael + Jonathan who built our fence. The took out the prior fence and checked in with our 96 yr old neighbor that we share the fence with to make sure he approved. He did! The walked me thru the finished fence and even added a "puppy protector" mini fence to keep our dog contained. They were super respectful, kind and FAST. It looks great and with the great warranty, we couldn't be happier.

    We contacted Cascade Fence & Deck to assist in designing a patio cover type solution to keep our…read morespecial Maltipoo puppy dry while doing her business outside during the rainy/windy season. I first spoke to Kelli who was extremely helpful and listened to what I thought we might need. She setup a free estimate for the next day and followed up by email reviewing the details of our discussion and with the name/photo of our estimator. Steffan arrived on time. Impressively, he listened to our issues and ideas...and helped us come up with a creative solution that we could use to accomplish our objectives. He also was willing to include a few additional exterior fixes to be part of the estimate to be done while they were to be working on our project. Steffan volunteered to do a little product research for specialized materials needed to prepare the estimate. We couldn't have been happier with the time he spent problem-solving with us...and we were confident the job would be completed successfully. Last night we had a dreaded rain and windstorm. Our puppy was not under any circumstances willing to go anywhere near the sliding door to go outside to do her business. She was so scared! Anyway, after thinking about the problem, we decided she might be better with her own little special retreat area inside our garage during weather conditions like these. So...we did not proceed with the estimate or project...but we felt like Cascade was a great company to work with...don't hesitate to contact them.

    West Coast Home Improvement - contractors - Updated September 2026

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