RUN AWAY DO NOT USE THEM THEY ARE SCAMMERS…read more If I could give zero and turn these guys in I would. On January 23, 2025, I had a technician from Metro come to inspect my furnace, which was not functioning properly. The technician ran several tests, showing me that the furnace was not operating as expected. He claimed that the original installers had improperly set up the unit, then identified a huge air leak and adjusted the gas pressure. He also noted that my temperature levels were dangerously high, which he described as a failure and cause for worry. After making adjustments to the system, the technician told me that the furnace would continue to run inefficiently until it eventually failed, he also did something to cause my humidifier to leak all over, citing the improper installation as the cause. The technician also informed me that I would need to replace the unit entirely, which seemed unwarranted, as the furnace is only about two years old. Also told me it would be almost 12k for a new one or a cleaning and seal for almost 4k. When I scheduled the inspection online, the website clearly stated a $60 diagnostic fee. However, when the technician presented the bill, I was charged $215. Upon questioning the discrepancy, the technician explained that the $60 fee applied only if a part were replaced, labeling the work he did as a "quick fix" rather than a diagnostic service, despite the coupon's terms indicating it covered diagnostic repair. The whole reason I scheduled with them was because of the 60$ ON THE SAME DAY, I had the original installer come to assess the furnace. After the bad tech told me the furnace was installed improperly. He immediately came out no charge. He explained that the issue was simply that the damper fins were closed, which prevented proper airflow. He corrected this and addressed the gas pressure issue. The technician confirmed that the previous technician's actions--turning up the gas pressure--would have likely caused long-term damage and elevated CO2 levels, putting my family's health at risk. The installer also stated that a simple cleaning and adjustment of the fins would have resolved the issue, without the need for any major repairs or a full replacement. I have photos of the coupon, the invoice, and evidence of the inaccurate statements made by the technician. It won't allow me to upload the invoice nor the service information that was done. I uploaded the pictures. These guys are dangerous.

Their schedulers/front desk personel need to work on their customer services skills. Extremely rude…read moreand condensening. I just cancelled the appointment mid call. Do yourself a favor and literally call anyone else!

We had a High Road service person out to fix a problem with our furnace. He was done very quickly,…read morewas knowledgeable and friendly. We get this type of service every time we call them for our AC, water heater or furnace. The one star rating listed below is 6 years old; beware of putting too much faith in it. Julie N from Minneapolis, MN (not California)

I needed to replace an existing system and my contractor recommended High Road. I found them to be…read morevery professional and worked with me through making a decision on what product to buy and the pro and cons of each product. They did a great job installing the new furnace and AC and the one that I purchased included 10 years part and labor warranty. Robin has been there to answer every one of my questions. Correct installation is very important and they do it right. Keep up the good work.

Incredible service. Our AC fan was cutting out. The person on the phone was very helpful and…read morescheduled an appointment a couple days away. Someone was available to come sooner. It was all done quicker and cheaper than expected.

Outstanding service and fair prices. Was without heat for some of the coldest days of the year…read more They came out the same day I called and checked the furnace and gave a thorough explanation of our options. Decided on a new furnace and their techs Chase and Cody installed it the next morning. Great job. This is the second time that I have used this company and remain totally satisfied.

As a major heat wave came in, my mom's air conditioner failed. Despite 2 techs not being able to…read morefigure out what was going on, Colton took on the job and told my mom he wouldn't stop until he could figure out what was going on! As the temps climbed into close to 100 degrees, Colton kept working HARD! My mom is almost 80 and not having air is a nonnegotiable! Colton was able to finally fix the problem! He truly saved the day after trying so many ways to trouble shoot! I cannot thank you enough for helping my mom on one of the hottest days of the year!! I will recommend you to anyone who needs your services!!

Easy to deal with, solid pricing and great on time service. We've purchased our furnace and had our…read moreair conditioner serviced with Lofgren. All good experiences.

Well, my only regret in this review is I can't give more stars! Matt is just terrific. Prompt…read morefriendly, and walks me through what he's doing so even my feeble brain can understand. And he even gave me some advice on my putting stroke! Truly grateful.

I called these guys after they were referred to me by a friend. They called to reschedule the…read moreinitial appointment because they were too busy and I agreed. I assumed that I would be treated well after switching that appointment but that was not the case. The repairman never called to let me know he was on his way ( I sat by the phone for three hours). He supposedly repaired the A/C, but without my consent. I would not recommend this company in any way. Communication is key to running a business properly and they clearly don't know how to do that. If the repairman did attempt to call my number and was unable to get a hold of me, he should have had the office call me. He must have dialed the wrong number. I am concerned that the A/C may not work when we turn it on in the spring, and they will claim that another problem exists. Very poor customer service!

We were in need of a HVAC company to come and repair a broken intake pipe for our customers…read moremechanical room. After calling many HVAC companies in the area that didn't answer there phone, I was able to get in contact with Christine at Kleve & JC Mechanical after finding them on Yelp. Christine was very helpful scheduling our repair and accommodating my requests. I highly recommend Kleve and JC Mechanical for all your HVAC needs and look forward to working with them in the future!

My go-to company for ANY of my hvac needs! Our AC unit is 30+ years old, their service tech Mike…read morewas able to keep it alive and running for another summer and helped us to stay within budget by using a generic motor/fan vs. something fancy and expensive that wasn't needed. They are an honest family owned company and aren't out to rip people off. They ensured me if our unit were to go out completely that they would help us figure out financing for something new and efficient, which is a relief to know I can rely on them when that happens. They are always knowledgeable about current rebates on their products and provide that information immediately to get the process rolling right away. If I call for a service appointment they are usually out to our house that week if not the next day! We also had a humidifier installed by them that we are very happy with. High quality products, customer service and fair pricing. You can't ask for more nowadays! I recommend them to all my family and friends.

We recently moved to a new home that came with the original AC unit. I was hoping we would be able…read moreto squeeze another few years out of it (this sucker was from 1985!) but the minute I threw the switch we had water leakage onto our new furnace...not good. Of course it had to be during the summer when it is crazy hot here, so everyone in the neighborhood was booking services. One company I had come out quoted me well over five grand to install a new AC unit. I wasn't having that and started talking to our new neighbors. One of them just had their AC unit replaced last year and recommended Apple Lake. I gave them a call and found out that they could get me the same unit (just a different brand) for half as much. And no, this wasn't some cheap brand, this is Carrier. The company was founded by the guy who invented AC... Installation was a breeze (no pun intended!) and it was great working with the staff. They went above and beyond customer service to make sure we were taken care of. Finally, we have cool air back in our house and couldn't be happier with our experience.

Working with Bruce, Beth and Cory was great! Quick response to come do a check up on our furnace in…read moreSeptember because our furnace kept failing. We decided to replace our 25 year old furnace with a Carrier product. There were no gimmicks or talks from them about purchasing products we didn't need, just a first rate efficient furnace. We got a great price and fast installation on what was a very cold day this past November. Highly recommend Apple Lake to anyone replacing their heating and air conditioning systems.

Friendly and professional service provider. We recommend!…read more Was referred to this business from a client and trusted their guidance as they had worked with No Chill previously on a commercial project.

Of course my AC went out on the first hot day of the season. I looked for HVAC techs on the local…read moreFacebook group, and found Lukas that way. He was able to fit me into his schedule the same day, and after checking my outside cooling unit and in the basement, he quickly determined that my ancient thermostat was no longer sending a signal to the AC unit. Lukas had a couple of new units that would work, so he installed one of them, and it works great now. Quick friendly service and reasonable cost, I very much recommend his company for furnace and AC repairs.