I was quoted for repairs on my new Tacoma that were not included in our initial inspection, and…read morequoted for unnecessary work not required (according to Faulkner Toyota). This place is definitely in business to take advantage of unsuspecting customers. I received quotes 3x less than the original quote from LTM. Be diligent and do your research. I would definitely not recommend this place. Dishonest, and denied any wrongdoing when I questioned their motives. Shop elsewhere

I was involved in an accident where I was not at fault. I found myself looking for a body repair…read moreshop. I have a Toyota 4Runner so went with LTM Collision Center. I am also disabled and without my vehicle I have no way to transport my mobility scooter. No rental place has this capability either when renting a vehicle to attach my rack for the mobility scooter. I found myself house bound and although I could drive I was unable to walk distance so I was also car bound. Anyone who has been diagnosed with clinical depression, knows isolation is not ideal. I worked with Mike at LTM and voiced my concerns. He listened and I truly felt heard. I was so pleased and grateful when they were able to fix my 4Runner within 15 business days from time of crash. I was so impressed with their willingness to help me get back on the road with my vehicle so I was no longer house bound. My vehicle was also washed along with the inside wiped down. I barely recognized my own vehicle when I pulled in to pick it up. Thank you to all who jumped through the hoops you all did to get me back to functioning outside of my home. Thank you for listening to my concerns and acting on them. It truly is appreciated! I hope I never need to use your services again, but if I do, I would return for sure. Thank you!

Had my water pump on my Tacoma done here. Prompt professional service. They were able to get my…read moretruck in the same day.

I have been with Chris and his crew for over 10 years and 4 vehicles purchased with close to 100000…read moreall lasting to at least 250000 miles. Not saying there a magician or anything. But they are definitely good at diagnostics. Repair and solving electrical problems. I highly recommend this garage to anyone looking for service to older vehicles, not under warranty!

I had my Harley motorcycle state inspected and Mark made sure I get it back before the rain starts…read moreon a cloudy and rainy day. They are efficient on what they do, a lot better than my Harley dealer.

Went for a motorcycle inspection and had it back extremely quick. Reasonable prices. Very friendly…read morestaff and owner. Would highly recommend and use again.

I brought my 06 Chevy Cobalt in for an inspection, resurface front brake rotors, tighten e-brake,…read moreand check if I need my front brake pads changed. I was days away from an out-of-state trip and I need those things to be done and my car to be 100%. I dropped my car off at 7am and asked if it could be done by lunch time. Sure enough, they call me about at 10:30am and it's done. I was surprised at the speed of their work. Also they fixed a few more things that I didn't know about. They really took care of making sure I was good to go on a trip. And I paid less than I budgeted and expected to. This garage is the shop to go to!!!

Was having a rough day yesterday and so of course it was perfect timing for my check engine light…read moreto come on! Called Welsh this morning and they said come on in! Good news it was a missing gas cap (which I now realize is somewhere in the Wawa in Thorndale parking lot). Even better news, while I was in the grocery store they had one dropped off so an hour after stopping in I had a new cap and the check engine light was gone! Finding out so easily that it was just something simple and then having it fixed so quick, amazing!! Thank you Mike!

Wow! Went in without an appt to have them take a look at a leaky tire. Was out on the road about…read more30 mins later with a fixed tire at a reasonable price. Talk about proficiency. Highly recommend!

Everybody else has a different experience than mine but some years ago I brought my vehicle here to…read morehave some repair work done and 10 days later they had done virtually nothing. They hadn't fully diagnosed it, they didn't order parts, I didn't have an estimate. So I drove it to Firestone and had the work done in two days. Meanwhile, I was without a vehicle for 10 days. It frankly would've been better if they had just told me "we're not interested in doing this work"

My mother's car died and had to have it towed to this place. She had been waiting for 2 weeks and…read moretoday she happened to call them to get a status report and they said "I should have called you, we don't have the correct tool to fix it." So 2 weeks wasted. One thing more valuable than money is time.

Let me tell you, they are just great! I do not live in the area anymore, but needed service this…read moreweekend while visiting. I called on a Friday afternoon, explained my situation - Chris in the Service Dept. said drop it off Friday night - and at 10:30am Saturday I am already back in my truck. I didn't need much work, but I am still marveled that they took care of my needs so quickly. I have been a Hondru Ford Customer for 15yrs - even though I have lived in southern VA for the last 10yrs. When I needed a new truck they helped me out and even shipped it down to my front door. I obviously don't get to use the service often, but you better believe that if I still lived here I would use them for everything. They go above and beyond to accommodate and the treat you like a real person when discussing your needs and maybe the things that they see on the horizon as far as service.

contacted Jon Hershey via internet on a car listed on their website. made a very specific offer. he…read moresaid he could not meet those terms and I let it go at that. 2 weeks later I made the same offer again. this time he asked for trade-in details, photos, and sent me a credit application implying he was now receptive to the offer. when asked to honor those terms he upped the price 2000.00 dollars! Stay clear of this guy and this place if they will hire and pay for this type of employee they will stoop to lord knows what Now I know what they will stoop to. Val Conte calls me and identifies himself as the director of Hondru. He asks me what the problem is, and as I begin to tell him he cuts me off mid sentence so often that I had to tell him to STOP. I explained his employee began a negotiation and then turned to a manipulative lie to get me to the desk. (The term 'GET THEM TO THE DESK.' Is a hack salesmans tool to move you to a decision where the deck is in the favor of the Dealership. They use urgency, emotion, time spent, and fawning concern to manipulate you into making a foolhardy decision.) I asked him directly if the deal his employee had agreed to was within his power and he immediately talked over me. "No one is going to win if you are not going to be reasonable." Was his attempt at bringing me back to the negotiation. His only reason for the call was to get this review removed. The car I was interested in is rather rare. And that was the only reason I began talking to the sales people at Hondru. I and my family have been in all facets of the car business since the 1930's and we can all call Tom Freysinger, John Sutliff, Gary Lawrence, and Danny Sunderland friends of many years. I suggest you look those 4 up as dealership owners and representatives of fair and honest car dealers.

Michael is extremely knowledgeable and honest. He truly listens to your concerns and questions. He…read moreidentified a source leak that two previous mechanics neglected to even investigate. And when he learned I was suffering without functioning air conditioning during a heat wave, Michael scheduled a service appointment immediately. If he can save you money by installing high quality aftermarket parts rather than OEM parts he will. From where I live, it's a solid 20 minute drive to this garage. But the distance and time are well worth it. We finally found a mechanic whom we trust and like!

Michael is a great auto mechanic. Very quick turnaround time on repairs. Good prices. Never charges…read morefor inspecting or test driving. And he's a great guy, too. One time I was about to go on a long drive when I thought I might have smelled burning coming from my brakes. Even though he was fully booked, he took time out of his lunch break to test drive my car for free and confirmed that it was safe to drive.