wonderful vet and techs ,so caring and friendly.My pup loves all of them!!!everyone works well together and no one just rushes thrue your appointment.... read more

I called here about my very sick pet. They said I could bring him right in, knowing I had to drive two and a half hours to get here. when I arrive, they declined to see me, saying they were too busy. very poor service and not reliable!!! read more

I called to make an appointment for my sphynx cat. I asked if they are familiar with the breed, the answer was "is that a dog or a cat?" . My response that that answered my question was met with a snarky "we treat exotics, so just tell me" . Safe to say I went elsewhere. I had very basic questions but the lady at the phone was plain rude. If that's how they treat their pet clients, I would seriously consider finding another vet. read more

It's nice they have walk-in service, but I would not recommend this office to anyone! While the staff was mostly pleasant, be advised that they charge exorbitant fees for EVERYTHING!! From my experience there they charge for services that are not completed, and when confronted about this, promise to return those charges, and then renege! read more

One vet,no techs. Empty,Strange. Vet was not friendly at all. First time in I saw her in the back. I smiled a hello and she immediately closed the door. Woman at the front desk was very nice and helpful. Next visit vet was still unpleasant i had stopped in to check on a prescription, front desk woman was out, vet was alone, came out quickly rushing and rude to tell me she'd get to it when she could. Then got a letter that they will no longer see my dog. I've never encountered a vet like her. I've never had a vet refuse us service with no explanation. Go to avon or york they both have real practices read more

Horrible place. Very Rude Veterinarian. Went there for our gecko's eye caps. They must of did something else to her because she died. She must of been dropped or to much pressure holding her head because of her head was really red. They tried to say she looked like that before she came which wasn't true. Asked the Vet to look at the picture they took when I came in and they wouldn't because it was different. They also wouldn't let me stay with her , they said I had to leave for them to do her eyes. Please do not go to this place at all, they have no heart or compassion. read more

They were amazing with my dog when I needed a vet to see him. The prices were cheaper then some others so it wasn't bad. She was very nice.

One star is way too generous for this clinic. I scheduled an appointment three weeks before the consultation date to obtain an international health certificate for my dog. Being from Brazil and having no one to leave my dog with, my only choice is to travel with her. During the scheduling call, I explained my needs, and the scheduler set an appointment for 10 days before my travel date (the maximum allowed). For the health certificate, you only need three things: rabies vaccination, internal and external deworming (two pills). Despite having done this process more than 13 times in various states, including NY, my recent visit last Friday was a disaster. Upon arrival, I was informed that the scheduled vet, Lauren Wisser, was not there. No prior notice was given. Instead, I was rudely told that if I wanted to see her, I must reschedule for the following week, despite the 10-day requirement. I asked if the covering vet could handle it, since USDA accreditation is necessary, and specifically requested the use of the VECHS portal, to which he agreed. After spending 30 minutes with my dog and making me wait outside the clinic (due to their policy, you cannot view whatever they are doing with your dog while in their care), they handed me a bill, which I paid, totaling over $100. They instructed me to mail the health certificate to Albany, NY, unnecessarily, as it can be done online through the VECHS portal. When I tried to discuss this with the vet, I was told it wasn't "clinic policy," and I needed to mail it. The clinic manager, Dawn St. James, was extremely rude, repeating it was not their "policy," despite USDA recommendations. I paid over $200 to overnight it to Albany (with a prepaid shipping label included for return), only to receive an email four days later stating the certificate was incorrect. It took the clinic a whole day to respond, saying they would correct it, but I would have to ship it via snail mail again. With only three days left before my travel, they showed no concern. The clinic owner, Lauren Wisser, and Dawn were both extremely rude when I asked for a refund, since they did not provide the service I needed and wanted to find another vet that would. After persisting, they told me my dog was banned me from the clinic (as if I would ever go back to a place like this) and Mrs. Wisser accused me of "not letting them know about my requirement for an international travel certificate beforehand," which is absurd, as I specifically asked for it when scheduling, given the need for specific certifications. Not to mention, they would not listen to anything I said and kept repeating that they could not do it online via the portal because of their "policy." Now, without a health certificate, I cannot travel with my pet and must leave her in a pet hotel, incurring additional expenses. I plan to sue the clinic for this trouble and the money spent. It could have easily been avoided. I agree with other reviews that they make things harder for people of color, treating us differently. This is a xenophobic and dishonest clinic. Don't go there unless you are a white American that doesn't mind dealing with this type of people. read more

DO NOT GO THERE... Once they saw we were African American the energy changed. I wish I can give this place a 0. I booked and paid an appointment fee which this hole-in-the-wall place requires. After driving 35 mins and being stuck in traffic because there was an accident on the road (which is out of my control) I called to inform them that we would be running 10 minutes late because there was a major accident. The front desk rep said that it would be ok. We arrived at 9 : 09 ; the rep came out at 9:12 and instructed us to pull into their service area. Once in the service area of their parking lot (which was empty) the rep returned and advised that Dr.Lauren Wisser the so call vet would not be seeing us because we were late. When asked if we can stick around for another open spot for the day we were told no. When asked about other days we were told no. I informed her that my dog is sick ie throwing up and lots of blood in his stool however there was lack of care, lack of willingness to help, and lack of options from this place. DO NOT WASTE YOUR TIME, GAS or MONEY!!!! read more