Cats Exclusively is a small practice dealing exclusively with cats. We see Dr. Lann. He is very knowledgable about cats and he never pushes unnecessary services. He's also particularly good with cats. We took a new rescue recently and had some concerns about the cat being difficult but Dr. Lann made it look easy. He also made extra time and stayed late to see our new rescue when we only had an appointment for our other cat. The front desk staff are also very friendly and the atmosphere is quiet and calm which we think is better than the bustling office we take our dogs to. read more

Cats Exclusively Veterinary Hospital - Kitten getting boosters at Cats Exclusively - Veterinarians Near Me - Pittsford, New York

First time appointment today.... Not good at all. My amazing vet retired and I ended up booking an appt here. Dr.Bob Lann left a very bad impression with me. He did not do a thorough wellness exam on my cat who was there as a new patient. To think I waited months to get in to see him, only to look at the back of his head while he sat on the computer the entire time while my cat sat in his carrier for 90% of it. I am a 27 year emergency room nurse and would never recommend a practitioner who doesn't make his/her clients feel seen and heard. He was horrible and lacked bedside manner, as well as personality. He came off as extremely rude despite every attempt I made to connect and relate. I will never go back, and will be taking my cat elsewhere for a second opinion. I plan to do any recommended treatment of the "small cavity" he said he saw, mind you..... no X-ray to diagnose, the cat eats well, zero sign of pain when probed, had no fever, no tarter, in fact he wasn't even there for anything other than the new pt wellness exam. Funny how the only physical exam he did on my cat was to look in his mouth. Right away he wanted to book anesthesia and pull the tooth to which he announced would cost ~$1000! He admitted that it was a fairly small spot in question, but still wanted to take the tooth out "before it gets big" or the cat has/shows a problem. Again, NO X-RAYS?!?! Very bad experience, and he lost all credibility at that point. I had legitimate questions and felt invisible despite trying to make small talk and relate to this person who should have shown WAY more care and professionalism, along with a thorough exam that my cat never got. $72 was a small price to pay today to avoid his office at all cost going forward, and to warn others along the way. I would give less than one star if I could. Take your cat elsewhere, or don't and I guarantee you will regret it. Erica the receptionist was the best..... I feel awful that I won't have the pleasure to interact with her or the other nice gal at the desk again. I want to mention that the place was clean, and quiet, and had ZERO odor of cats which I very much appreciated. This made for a much more relaxing time for my nervous cat. read more

Dr. Lann has limited beside manner, poor understanding of how medications work, and lacks compassion. I say this as a physician. Front office staff is great. Dr. Lann's poor care was in part responsible for the loss of my cat, who died without a diagnosis, despite over $800 in bills, and lack of treatment. Perhaps the other vet in the practice is better. read more

I have been going to Cats Exclusively since I moved to the area 30 years ago. It was fine for many years then Dr Lann joined the practice. I won't say he was not knowledgeable but definitely not a communicator. And crazy high in costs. All I ever saw was the back of Dr Lann's head while he barked questions at me and typed into the computer. Even was rude the last time after I made a comment that of course my cats blood pressure was high because he kept us waiting for over 30 minutes. His comment to me was he had started working since 7:30am and had not stopped. Well guess what, neither had I but I wasn't rude about it. But here is the straw that broke the camels back. He had seen my 17 year old cat for many years. My cat had just had a $600 checkup and I was told he was in great shape. Later to find out only half the panel had actually been done. I called up one late afternoon and asked if he could see my cat because he was acting funny. I was told by the receptionist that they had no opening and that he could not be seen. Period. I called the next day and the same, the receptionist said I could not even talk to the doctor and if I thought it was an emergency to take him down to the emergency vet. Nothing. It was very stressful for me but at least Dr. Lann could go home and relax........ Well I took him to the ER and my cat had to be put down a few hours later. By a vet that did not even know him. But then again not sure how much personal interaction Dr Lann would have given him anyways. FYI when they say they are doing blood work (at an astronomical cost) make sure they do the important tests. None were done on my cat that would have helped diagnose the issue my cat had. Yet I was told it was a full panel. Not even close. After I didn't even get a phone call sending their condolences. Really??? PS Ericka and Melinda and the lab techs there are great though. read more

I am exceptionally pleased with the professionalism and care provided by Dr. Lann! My rescued cat, Bear, has been battling with an array of minor medical issues. The once incurable liquid stools that had been hindering Bear's quality of life are (for now) under control! The diligence and kindness of the entire staff does not go unnoticed. I have received return phone calls in a timely manner by Dr. Lann, who is kind and patient with my questions. I also received a hand written welcome card which further solidified my feelings of trust with the practice. I would HIGHLY recommend Cat's Exclusively to any feline owner who's pet is in need of warm, inviting, compassionate and knowledgeable care. read more

Our boy Merlin seemed miserable and was making this awful breathing noise. He'd been seen by more than one vet with no resolution and much money spent. Out of desperation we decided to try one more veterinarian. I had been eyeing Exclusively Cats so we decided to take a chance with them. In one visit they diagnosed the possible issue and tried a less invasive resolution which worked for a short time but the breathing noise came back after a couple of weeks. At that point they scheduled Merlin for surgery. The surgery was a success and the price was very reasonable! I can't tell you how happy we are! Merlin is back to his old rascally self :) Thank you, Thank you Exclusively Cats read more

Cats Exclusively Veterinary Hospital - Merlin - Veterinarians Near Me - Pittsford, New York

The front staff were extremely helpful and treated my cats very kindly. The vet Dr. Lann was professional and straight to the point, and gave me good pointers to take care of my cat pixel who is borderline overweight. My other cat sassy got a nice bath and blow, and when I came back home, despite both of them being anxious during the visit, both of them were absolutely fine as if nothing happened. I highly recommend. read more

Me giving this place a 1 star is being beyond generous. I took my cat here a year ago and was absolutely scarred and will never go back. My cat was having some issues with her small intestine. My first appointment there the office called me as I was waiting and asked if they could push the appointment back by 10 minutes because they were giving another cat a haircut and accidentally snipped it's skin and had to give it stitches!! After her appointment I got a call from one of the staff members who asked me to pay $400 for the appointment without even telling me what they found or how it went, I had to ask for details of the appointment and when I asked they couldn't even give me a straight answer. Absolutely ridiculous. If you love your cats DON'T take them here. read more

Their client care wasn't great ever and their cost was crazy high, but I stuck with them as I needed a local vet to have at the ready for a very elderly kitty. Then they let me down when I needed them most. Rotten for me. Worse for my kitty. read more

Cats Exclusively is the best! I've taken my cats there for years because of the wonderful care offered there. Dr. Bob and all the staff are compassionate, smart, and extremely professional. They're also cat lovers so they understand how to keep kitties calm and how to deal kindly with pet owners. Whether the problem is a chronic illness or just an annual check up, I heartily recommend Cats Exclusively. read more

Having a vet for my kitties that is exclusively for cats is a God send. They take great care of both animals and their humans, it's clean, professional, and, MOST IMPORTANTLY, my babies feel safe. Thank you!! read more

I started going to Cats Exclusively when I adopted my 9 year old cat in September of 2021. From the start they have been empathetic, accommodating, and all around wonderful. The office is quiet, calm and a great environment for your cat. The staff are gentle, friendly and take their time with the cats, keeping you updated and explaining things throughout the appointment. They upload test results, post-appointment care instructions, appointment reminders and more on their Petly portal which is incredibly convenient. Special shout out to Erica at the front desk who has been so helpful each time I've called or been in. read more

It's a very small place, but it's very cozy and intimate. You can tell that the people there love cats. My last cat had been going there for years for checkups and sometimes to board there when we were on vacation. She was very old (~20 yrs) when she had a stroke. We knew there was nothing that could be done, but were very sad nonetheless. Before her euthanization, they were very understanding of our needs--they let us spend as much time with her as we wanted before telling them that we were ready to say goodbye. A week later, we received a handwritten card from the vet to give us his sympathies. It was a very nice gesture! Now we have a new cat and we still take him there. We are pleased with the care that we have received there and its location is convenient to our house. read more

Last evening Fiona came home and went for her dry food, ate some and also ate a bit of wet food. She drank normally, and urinated in her box. She slept normally, curled up against me. This morning, she followed me into the kitchen, ate and drank normally. Also tried to follow me out the door as I left for work. Hopefully when the anti-nausea shot wears off, she won't retch again. She is acting completely normal for her! I am grateful how kind and helpful everyone acts toward me and my kitties. I originally came to Cats Exclusively as I wanted more time and attention spent with me, and I have always been extremely satisfied with the customer service! I am also very pleased with Dr Lann's diagnostic skills! After consulting with many vets over the years, I feel he is the BEST diagnostician! At every visit, I learn something new from a vet tech, they have all been so gentle and knowledgeable regarding my kitties! read more

Cats Exclusively Veterinary Hospital - Fiona and me - Veterinarians Near Me - Pittsford, New York

I love cats exclusively. They have wonderful staff who are not only very knowledgeable but caring for your pets. I love getting cards from them in the mail too :) it's truly a cat lady paradise tbh. read more

very rude, unhelpful and unwilling to treat my cat even though she was in pain, said i would have to bring her in 3 weeks time

The staff at Cats are awesome about caring for our boys. Just took the rescue kitten, who we met at Cats, there to be fixed. Although he stayed there quite a bit before he came home with us, he has been quite anti-social there lately. They still took good care of him and he was back to his normal self in no time. When we lost our first cat suddenly, they sent flowers. They are good people who care about their patients. They also have kittens for adoption that we get to play with. read more

Took our boy Jack to see Dr. Lann as a new patient. The other veterinary office we used did not send reminders of vaccine appointments or check ups. Since we adopted him from Lollypop Farm and he had one visit with the other veterinary hospital and had not been to the vet since, it was a challenge getting him in a carrier. He was given a prescription to make it a little easier to accomplish this task...and no one laughed at us showing up with Jack in a plastic clothes hamper. Since we are still living in a Covid 19 world, we called from the car when we got there, were met at the door and passed off our traumatized Jack. Dr. Lann called us shortly after and explained everything that he found in his examination and made recommendations for some changes in food and dental care. We paid by credit card from the car and were met at the door with Jack, the receipt and and itemized statement. He was much happier on the way home and has been "resting" the rest of the day. Now we have to see what we can do about getting his sister, Pomona, to be a good girl so that she can get checked out. So glad we found this wonderful place. read more

They deserve less than one star. They injured my animal and would not admit to what they had done. Very uncompassionate people, especially the two Vets. Dr. Lann doesn't even look at you when your speaking to him and he does like four things at a time when he is trying to examine your animal. He is a horrible Vet, he doesn't listen to the owner of the animal and goes ahead and does what he wants to do including, x-rays, blood, Antibiotics, sedation. I never had a say before I could even get my words out he had taken my animal. Don't take your animal here, I believe all the good reviews are from people being paid to say those things. Also, Cheryl, the Vet, is a joke, she has no idea what is going on, she can't even perform an exam on your animal. When I cane home and read the notes from the exam, half the things she had written down that she did to my animal, she never did. Im seriously thinking about Small Claims Court. Find another Vet, its not worth the prices they charge and they have zero compassion. read more

This place is great! They go out of their way to get your pet's detailed medical history. They don't have those cold stainless steel exam tables like other vets have. The doctor was kind and gentle. He actually unclipped the carrier instead of grabbing my cat out by the scruff. He also had a special spray to keep my other cat from rejecting the ill cat when he got home. And no more costly than the average vet!!! EXCELLENT Service!! read more

There are only 8 reviews on yelp for this practice...and they are all 5 stars. Folks with negative reviews are far more likely to post a review, so that means there are none! I'm adding to the 5-star reviews. I've been coming here with my kitties since 1998. The staff is excellent. Not only knowledgeable, but really friendly and caring, and every one of them take the time necessary to explain things (and to listen)! I have experienced more than one brainstorming session with the techs and admins that led to resolving weight problems. My boy went from 18 to under 14 pounds with the staff's help and suggestions! A couple of the techs cared for my 19-yo girl her entire life, and Sherry was there to smoothly, kindly, and gently guide my girl (and me) in the end. They've been clipping my polydactyl 12-yo DIFFICULT boy every 7 weeks his entire life and have been growled and hissed at without one complaint! The vets, techs, and admin staff are wonderful! Appts are scheduled with enough time and RESPECTED, and I've never had to wait. Well, once, but it was because of an emergency for another patient, and I had no problem waiting. End-of-life care is outstanding...they light a candle in the waiting room to politely prompt clients to be respectful of what's occurring behind closed doors. I would never consider another practice for my cats! read more

I know my kitties are in excellent hands when I take them to Cats Exclusively. Dr. Lann is so knowledgeable and gentle with the kitties. The entire team works so well together...and that makes the practice great! I highly recommend them to anyone seeking a "cat-only" practice! read more

Cats Exclusively saved my cat's life. I mean that. She was losing weight and no one knew why. Within a week of seeing Dr. Andy, she was gaining weight and feeling better. My cat is the nervous type and I KNOW she was much less nervous when she had to go to Cats Exclusively. I live out in the Midwest now, and I like my vet here, but, I miss Cats Exclusively because they not only provide top notch veterinary care, but, because, well....because they know how to ... cat. Miss you! read more

Cats Exclusively is easily the best vet I have ever visited. My cat is an ex-feral who is terrified of unfamiliar people and situations, and she has had some very bad experiences at the vet in the past. The doctors at Cats Exclusively were gentle and thorough in examining her. They identified a dental issue that my previous vets had missed. They were always very clear in describing any issues to me, showing me the information that I needed, and answering my questions very patiently. When I had a doubt about a lingering issue from an earlier appointment, they saw my cat again without charge to double check. I could not recommend this practice highly enough. I was really sorry when we moved out of state and had to stop going there. read more