1. Genesis Audio Ltd.

    1. Genesis Audio Ltd.

    0

    Gahanna, OH

    Genesis Audio Ltd.

    4.1 (8 reviews)
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    Services - Genesis Audio Ltd.

    Home theater calibration

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    2 years ago

    Responded quickly and professionally to a request for a proposal for some upgrade work.

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    2 years ago

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    6 years ago

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    11 years ago

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    11 years ago

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    10 years ago

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    9 years ago

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    9 years ago

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    uBreakiFix by Asurion

    uBreakiFix by Asurion

    (26 reviews)

    $$

    2.8 stars is embarrassing but well deserved. What a bunch of incompetent employees. We were sent…read morehere by asurion to look at our television that was still under warranty. Asurion sent the parts that they thought would repair to this store. The store called us to tell us part arrived and we made an appointment. We show up for the appointment and had to wait through 2 other walkins (why even make an appointment?) so about 45 minutes of waiting later, we check in. The guy (I think it was Ryan) says "oh I thought that was your television in the back. My husband tells him the parts were sent for the tv, he disappeared to the back to check and then returns to tell us that the parts they sent were used on the other guys television and oops looks like they only sent one set of parts! Oh but don't worry, the parts didn't work on their television so we will try them on yours and get back to you, should take about 4 hours. We called on Sunday (2 days later as they never bothered to call with an update) and they said they had to get other parts to fix - eta Tuesday. They called Tuesday to tell us the parts didn't work and the company was sending a new TV. We returned today to pick up the stand for our broken tv and once again, walked in, guy with dark hair blonde bangs didn't even acknowledge we were there - he was helping someone else. 30 minutes later, he overhears me saying to my husband that this is ridiculous and he finally acknowledges us; and oh now he's going to pause helping person one to see what we were there for. Guy in the back, Travis, didn't even come up to help as now there was 2 additional people behind us. This place is a joke.

    Automated phone?! I wanted to see if they can help but all I wanted to see if they can work on an…read moreiPhone!!

    Best Buy - Columbus

    Best Buy - Columbus

    (121 reviews)

    $$

    Easton

    When I walked into the store I was like wow I haven't been here in years and when I was walking out…read moreI remembered why I stop going to this location the customer service experience is the worse not sure how they train or even why they got 100 employees and none of them know how to help ! They stand around and just talk to each other not working ...it looked like a high school all the different groups of employees standing around talking . I didn't purchase anything I walked out fussing saying I will go somewhere else to get help with what I'm Buying

    The store manager, Zachary, was outstanding--truly a 5/5 experience…read more Unfortunately, my interaction with the Post Purchase Team was extremely disappointing. I don't write many reviews, and when I do--positive or negative--it's because the experience was significant. I make a point to remain respectful and constructive, but this situation warrants direct feedback. My wife and I travel frequently for work and needed a replacement laptop immediately. She located one at this store and placed an order for one-hour pickup. Given the higher price point, the credit card company requested verification, which we fully understand and promptly completed. At this time the payment had been processed and the laptop was onsite!!! We were then connected with the Post Purchase Team. Despite the issue being resolved, the representative and their manager, Ssyed, refused to allow the store to release the laptop. This was particularly frustrating because the store manager confirmed there were two physically available units and was willing to provide one. Instead, we were told we would need to wait until the 17th for fulfillment--despite the product already being in stock at that location. As travelers, we may not even be in town by then, making this solution impractical. Additionally, Ssyed declined to provide a last name and was unwilling to deviate from scripted responses, repeating the same information without addressing the situation. This lack of flexibility and problem-solving made an already frustrating experience worse. For context, the majority of my company's expenses are with Walmart, Home Depot, and Best Buy. Experiences like this directly influence where we choose to do business. If not for Zachary's professionalism and willingness to help, I would strongly consider moving future electronics purchases elsewhere. Brick-and-mortar retailers already face increasing competition, and employees like Ssyed do little to inspire confidence in Best Buy's ability to retain customer loyalty.

    Target - They have online order/curb pickuo.

    Target

    (19 reviews)

    $$

    Fantastic location close to home. They have an express entrance with 3 self-checkouts by this…read moredoor. This is nice unless you need something on the other side of the store and in that case it's good to use the main entrance. Nice also because the grocery & alcohol are right there. The online order pick up spots are on this end of the lot as well.

    This location tends to go up and down and stars. It's late June 2026 at the time of this review and…read moreI'd say it's gone down from my last review. What I like about coming here as I feel safe coming in and out of the store. The store inside is usually clean. I don't feel my car is going to get broken into or hit or bumped. All pluses. But many more a reflection of the area not the store itself. I feel there is a wide array of different products to draw me inside. Priced reasonably. I feel that overall they usually have a good selection of items and staff is constantly stock. Today it seemed like a key manager might've been absent and while the cat was away, the mice were playing. Lots of chitchat at the registers amongst staff themselves. I overheard one of the staff saying there doesn't seem to be any carts. That stuck with me. The inside of the store wasn't excessively busy with customer traffic. That seems like a staff problem. I made a point to look outside. sure enough the outside cart corral was full, but the insides were empty. Not many customers know there is an outside cart corral you simply jump from your car and walk inside and expect there to be carts not today obviously One cart was sitting in the middle of the street another was sitting on the side of the street. Lots of them were where they weren't supposed to be. The car returns outside in the parking lot separate from the corral were full. It took me a long time to self scan my items. I actually went slow to see if they would actually go outside and start returning carts --- nope. It took me almost as long to organize the packages from my cart into my car, so nobody was collecting carts. That's just inefficient and poor management if you want people to buy things you need to have carts inside as well as outside. How do I come inside and there were no carts I wouldn't have gone outside to retrieve one. I would've walked to my car and gone home shopping trip over. Also to be meantioned. Someone needs to clean up the trash along the entrances curb and grassy area. Its pretty messy.

    Genesis Audio Ltd. - electronics - Updated September 2026

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