They do an excellent job of cleaning my area rugs and my carpets. They usually take my area rugs to…read moretheir facility to clean them.

Genesis is the best carpet cleaning company I know of ! They did a fantastic job on my house…read moreyesterday and got blood out of some upholstered furniture . Looks like new! The only company I will ever use . Keep up the good work .

We stay in an RV park every year and decided to use this facility this year for our laundry needs…read more It is clean and the machines are clean. Have gone in when they are both busy and when they were slow and have seemed to get all the machines I need without waiting. Usually in and out in a little over an hour. We will continue to come back and do recommend them.

Traveling in an RV and parks are not a good option. In Galveston we found this place with good…read morereviews and were not disappointed. Very clean. Plenty of machines in good condition. A pleasant full time staff person and right next to a coffee shop. We will definitely be using this when in Galveston and highly recommend it!

WOW....what a disappointment. So I didn't even get to try out their cleaning service because they…read moreare incapable of getting their scheduling issues worked out. I spoke with Ivey on June 12 and made an appointment for June 28th (16 days in the FUTURE!!!) for a basic cleaning with reoccurring monthly cleanings every month thereafter. I made it clear when we spoke that her staff needed to be gone by mid afternoon. Ivey told me that would not be a problem. Last night (June 26) as my wife is preparing dinner, and my adult son and I are playing video games, the doorbell rings. Low and behold if it isn't two cleaning agents from 3 Broads who are at my home to clean....wait a minute...didn't I schedule my cleaning for the 28th?? Dang right I did! I dig up the confirmation email from Ivey and my son shows it to her staff. They reply with "Oh we will have to talk to our boss to come back, this happens ALL the time." So today, June 27th, I email Ivey to see what happened. At that point I was willing to give em another chance....I mean come on mistakes happen everywhere....right??? Her reply is "Yes they are coming today (as in June 27th) and by five PM will be a problem. They have a full day and I don't see them getting to your place before 3PM.". ARE YOU KIDDING ME??? So again Ivey has the wrong date AND is telling me her staff can't be done in the time frame I asked for on June 12 when I made the appt. What the hell?? Then my phone rings and it is Ivey. She seemed confused on the phone like she still wasn't sure what was going on. She pawned off the mistake on whomever does their schedule and tells me she doesn't do scheduling. SERIOUSLY??? Then put me on the phone with whomever does do scheduling so I can understand why this matter is so confusing. I finally just threw the towel in and told her to cancel the appt. I am done. Sorry 3 Broads you had a chance and blew it!

These ladies just left my house for the first time, and all I can say is WOW. My house is even…read morecleaner than I would have done it! I have an injury that makes it where I can't walk for now, so I called last week for them to clean. They are all professionals and all were so kind. I will definitely use them again!

Clean washers and dryers, the owners are very helpful and friendly. They have all the supplies you…read moreneed to ensure your clothes come out clean.

This is a very clean and taken care of laundry mat. They have different type washers for different…read morepricing, large commercial washers and dryers that do a great job. Coin only for the machines but you can get change at the counter $20 worth of quarters gets you easily two loads washed and dried. Drop off service is not available during the weekends.

They did a fantastic job, quick to respond and provide a quote; our front and back patio look…read moreamazing. Highly recommend.

Jason did an amazing job cleaning our flagstone pool deck. It looks brand new!! He also cleaned the…read moredriveway and gutters. Looks like a new paint job. Super reasonable and on time. Will definitely use them again.

I hired Servpro of Galveston Island/ Lake Jackson to perform a mold remediation service after mold…read morewas discovered in my condo. Prior to the remediation ServePro requested a mold remediation protocol. I sent over the mold test results not realizing that the protocol was not attached to the test results because the email subject was "protocol". Servpro proceeded to provide an estimate for the work to be done despite not receiving a protocol. They did not ask again for the protocol before starting the work. We now know that TDLR regulations require a protocol to be provided 1 day before remediation work starts (which was not done). I paid roughly half of the cost upfront. Servpro then performed work on the condo. After the work was performed Servpro issued an invoice for the remaining half of the work and an invoice for a mold test. The mold test that they invoiced for was from a mold testing company (Green Ready Inc.) owned by the same owners as the Servpro. I was not even aware that this test would be an additional $710 charged to me. I now know that the post-remediation clearance test must be done by an unaffiliated mold testing company. After the Servpro work, I had the original independent mold tester perform an additional mold test. That test came back reading unsafe mold levels that did not pass clearance. I requested the test results from Green Ready Inc. and Servpro refused to provide those results until the invoice was paid. At that point multiple email exchanges occurred where I requested information about the remediation job and the licenses of the workers. Servpro claimed that they did not need a license since the area was under 25 contiguous sf. The mold remediation protocol that was available estimated "more than 25 square feet of mold will need to be removed therefore state notification is required." The state was not notified and according to TDLR rules, a licensed mold remediation company cannot claim the "less than 25 sf" exemption. At that point I hired a different mold remediation company to complete the remediation job since Servpro and the owner, Kristina Norlander, were acting in a suspicious and unprofessional manner. I continued to ask for information and Servpro continued to deflect the questions. Eventually Servpro began demanding payment in full and threatening legal action (lien on home). Servpro quietly stopped requesting payment for the Green Ready mold test but did continue requesting payment for the remediation work. The remediation company that eventually completed the work stated that there did not appear to be much actual remediation work done previously by Servpro. I believe Servpro operated in violation of regulations, which is why they would not provide the requested information. I tried to discuss the situation and understand my rights as a customer, but Servpro did not answer any questions and continued to demand payment and threaten legal action. I made the payment to avoid entering legal proceedings and avoid any potential negative credit marks. My concerns are the following: * Servpro may have operated with unregistered mold workers. Servpro would not provide license or registration information for workers or the crew chief * Servpro claimed a license exemption for under 25 contiguous SF, which cannot be claimed by a licensed MRC * Servpro tried to use an affiliated mold testing company to clear the job and tried to invoice me without stating up front that the test would occur * Servpro did not follow any mold remediation protocol during the work they did. They did not furnish a protocol before the job was started. They asked for the protocol and I sent the mold test results by mistake. However, Servpro never followed up to ask for the protocol again. * Kristina at Servpro was very aggressive when we asked for information. She accused me of withholding information and "trying to entrap her company" Please do your own research and understand the regulated mold remediation process before deciding to hire any mold remediation company. I hope nobody has to experience what I went through with Servpro Galveston. I welcome a response from Servpro Galveston disputing these statements. I requested answers via email multiple times and was never provided any information. It is unfortunate that this situation could not be resolved in private.

Servpro came highly recommended to me and i am LESS than thrilled at what occurred at my residence…read more Idk if these things happened because I'm a new YOUNG homeowner and they thought of me as less than or the fact that I'm a black homeowner and they treated my home like it was their pig sty. Crew members came into my home and sat on my granite countertops, feet kicking on my beautiful ivory cabinets AND urinated all over my master and guest bathroom toilet seats and floors. Not to mention, the stuffing of toilet paper in both toilets, toilet paper on my granite bathroom countertops and the destruction of my beautiful hardwood floors that weren't damaged. I came into my house to footprints, paint, dirt, etc from these men's shoes all over my hardwood, not cleaned, and they tripped up a breaker and left my locked out of my home! I had no knowledge a breaker had been tripped, gave them access to my home via garage and they MANUALLY closed my AUTOMATIC garage!!! I called in several times to the local office that'd been handling my home and spoke with Michelle who gave attitude each time i called and brushed my concerns and attempts to speak with someone higher to the side. I then called again this evening and she finally gave me over to someone who said he was the general manager Shawn Watson and he had nothing more than a "well i told them to go and clean" and no remorse whatsoever. I highly wouldn't recommend having this company in your home. I am distraught!

We hired Top Notch Tree and Remodeling Services for a repipe and 2 bathroom remodels, and…read moreunfortunately our experience turned into a very stressful and expensive situation. During the repipe, multiple mistakes were made. One pipe was left improperly connected and burst, shooting water into our garage. Another cold water line for our master shower was never connected at all, even after the walls and floors had already been closed up. We later had to hire another plumber to cut back into our floors to correct the issue, along with paying for additional drywall repairs. He also remodeled our kids' bathroom, and within days we started noticing water stains leaking into our downstairs kitchen ceiling whenever anyone showered. Instead of taking accountability, he repeatedly blamed the issue on our AC drain line and insisted it needed to be rerouted. We had two separate AC companies inspect everything, and both confirmed there were no major AC issues other than a kinked hose that HE had installed himself, which caused a backup in the attic. I ended up replacing the hose myself. The actual source of the leaks was poor workmanship in the bathroom remodel. The shower handle was installed upside down, and the overflow drain plate was installed incorrectly, allowing water to pour directly into our kitchen ceiling during showers. What made the experience even more frustrating was the constant excuses, blame shifting, and gaslighting whenever mistakes were brought up. We were extremely patient and gracious throughout the process, even giving multiple opportunities to correct issues, but every concern was met with another excuse instead of accountability. We also believe his attitude toward us changed after we did not accept his $5,000 drywall repair estimate. He seemed to take it personally. We had only asked him to provide a quote for the drywall work, but he appeared to assume he already had the job. One day he showed up with sheets of drywall and started patching walls without ever even providing us with an estimate or getting approval to proceed. After he finally quoted us $5,000, we decided to get additional estimates and found another highly recommended contractor who quoted us around $2,000. The only difference was that painting was not included, and for a $3,000 price difference we were perfectly willing to handle the painting ourselves. While he was still in the middle of working on our master bathroom, he approached us saying he needed to "go over numbers." Even after knowing there would be a major price change coming, he continued working for two more days while we waited to sit down and discuss the updated pricing. When we finally had that conversation, we were informed the estimate had essentially doubled from the original amount. At that point he still expected payment for demo and partial work despite the growing list of plumbing mistakes, water damage, and repair costs we were already dealing with. The final straw was discovering continued leaks and water damage right as we were deciding to move forward with a different company. After the insults, excuses, mounting repair costs, and lack of accountability, we decided it was best to cut our losses and part ways. We are now left paying even more money for drywall repair, plumbing corrections, floor access repairs, and damage caused by work that should have been done correctly the first time. I strongly recommend getting multiple inspections and being very cautious before hiring this company.

Gonzalo and his crew did any amazing job trimming the large overgrown oak tree in our front yard!…read moreThey were quick to get us scheduled and efficient on day of service without sacrificing quality.

Excellent work by this local company at a price that was much less than we expected for custom…read moreplantation shutters. John the sales guy was knowledgable and patient, explaining to us the pros and cons of different materials and designs. Installing shutters on three large windows look just over an hour and the installers were efficient and careful. The quality is excellent and so far, no issues. Our only issue: It took a long time between order and installation, close to two months. But the Christmas/New Year's holidays were involved, so it might be faster at other times of the year. Will update this if we have problems.

My eye ball staled on a window blind at my cousin,s home. she lives in League city, not so far from…read moremy home in Houston. I searched yelp and found Blinds and Shutters in Houston and guess what, i found many more designs even better from what i saw in my cousin,s home. there is a huge verity of shutters, blinds and window shades designs in there website. i spent hours and hours watching the beautiful wood carvings. now i changed all those old fashioned windows with this company,s venation. oh and they do a Free Installation, In Home Measuring. how cool is that.