Consider yourself warned. I placed an order for cleaning supplies. The photos attached are what…read morearrived. In 5 weeks, I have had countless conversations and emails with David and Melissa who have both failed to follow through on promised refunds and replacements. Zero client regard or service.

Damaged products and no customer service. Had to dispute charges with my bank. Highly…read moredisappointing. David was rude, short, and lacked all basic customer service skills. I recommend someone train him immediately before you lose more customers.

An actual life saver. The only place I could find in Orange County That could fix my laptop same…read moreday, and for under $200! Don't know what I would do without Randy.

Excellent. Very helpful and the laptop I purchased is working well! Love this place!read more

The best services anywhere. I never waited long for any repairs, and ordered an upgraded laptop…read morefrom them got it back in a couple of days, great prices, knowledgable and friendly too.

Great place and reliable service! Have taken many a laptop and computer here to get fixed. Both…read morefrom viruses and just needing a clean wipe so it will run faster again. Ray really knows his stuff. Great family business that I will always take my computers to. Tried updating one of my laptops to Windows 10 and it was a disaster. Ray was able to get it back to Windows 7 and have it running again! I was even having problems with the fan turning on but he got it to run again.

First time coming to HB Computers and it was a wonderful experience. I was looking around for a…read morereasonable price to fix my PC after I accidentally deleted some drivers. They were super helpful from the start. Did a full diagnostic to figure out the issue, reinstalled Windows, updated everything, and even cleaned my device while I was there -- that was a nice plus I didn't expect. I also asked about missing bolts for my PC case and they actually took the time to look for some at the store for me. Most places wouldn't bother. Pricing was fair: paid a diagnostic fee to find the problem, then $130 to fix everything. Other shops quoted me way higher just to look at it. No upselling, just honest work. Highly recommend if you're in HB. I'll definitely be back for any computer issues.

excellent customer service. Jesus is great very professional and will answer all your questions…read more is very patient and will help you resolve your issues

Regarding the recent 2-star review from Mo H., I normally wouldn't comment on another customer's…read moreexperience After reading your review, I honestly don't feel it accurately reflects what I witnessed. I was actually in the store during the interaction described in this review because I was waiting to pick up my repaired computer from Jason. What caught my attention is that I happened to overhear most of the conversation. The discussion was not simply about "AI tools and data security" as described here. The customer was asking questions about bypassing restrictions on a company-managed computer and accessing or transferring files that were being monitored by his employer. Jason clearly stated that Alice Computerworks does not provide services that help customers bypass company security policies. The customer then asked about purchasing a laptop matching his company's model, and Jason spent time looking up specifications and pricing for him. I was waiting for my own computer and observed the interaction for roughly 10-15 minutes. At no point did Jason appear rude, impatient, or dismissive. Ironically, I was at the store because Alice Computerworks had just repaired my computer. The service was fast, professional, and the issue was completely resolved. In my experience, Jason has always been knowledgeable, honest, and willing to help. What I witnessed that day was not a business refusing to help a customer. It was a business choosing not to assist with requests that could conflict with a company's security policies. I respect that decision. Professional service, strong ethics, and not willing to do something questionable just to make a sale. That's exactly the kind of computer shop I want to support. 5 stars for Jason and 5 stars for Alice Computerworks.

I came in and made it clear from the start that I was ready to pay for a consultation, specifically…read morearound AI tools and data security. I was not browsing, not wasting anyone's time. Within two minutes, the employee (I believe his name was Josh) redirected me to the owner. The owner wasn't there. No offer to schedule anything, no follow-up, nothing. I asked about laptop pricing and whether they could compete with Amazon. He said yes, they can match prices. Fine. But the entire interaction felt rushed, like he had somewhere better to be. No effort to actually help me understand anything or earn the business. That's the thing. I was ready to spend money. On a consultation, on a laptop, potentially both. But when an employee doesn't own the outcome, it shows. The owner should know that customers willing to pay are walking out the door because the person on the floor doesn't seem to care either way. Left with nothing. Spent nothing. Completely avoidable.

Rose hooked me up today!!! Got me out of a jam quick and…read moreeasyyyyyy, In and out in 15 minutes! If you need cash for you IPHONE! This is the place to get done! Thanks for making my day!

Great place , & amazing prices ! Definitely come check it out if you're in OC . They always take…read moregood care of you.

Gave the store a call and had some questions. Kevin was very informational and helpful. Thank you…read moreso much!

I'm a bit disappointed with this. I saw their adds on OfferUP and other sites about the products…read more I was interested in a camera and they had it listed for $20. Wowza! thats too good to be true for a camera that is valued at $1200. I messaged them to see if I can get it, they tried together me togo to Anaheim to look at it. I will give them a +1 star from the 1 star making it 2 stars. This other star is for answering questions when I asked about the payment and the $20 listing. It was for a downpayment a financing this camera and the real price was $1495 plus whatever high rate interest payment I'd have to do for the financing for this. Making this camera about 50% higher than the other ones available online.