My experience was excellent. Communication regarding valet service for the annual service was…read morefrequent and accurate. The recall was handled at the same time. All efficient and excellent communication.

Hello, I bought a…read more2023 Mach E and the buying experience was good-pretty standard. I love the car. I brought it in for its 10K service, which is essentially a tire rotation. I was told the aftermarket wheels needed a "key" to remove the lug nuts. After some time, one of the mechanics was able to find a key that worked and did the rotation. because of the key issue I was at the dealership for over an hour. I was then given a quote for new wheel nuts with a new key, and was told they could only be ordered in sets (key and nuts). I made an appointment, showed up on time, and then waited 1 and 1/2 hours to be told (information was unclear) the parts were never ordered or were ordered but didn't fit. I had just wasted 1 and 1/2 hours. From my perspective Preston should've comped the set. After all, they sold me the car (incomplete at that) and we weren't talking about a lot of money. I was told I'd get a call the same day to resolve the issue. I never heard from them again, and that's after calling and leaving a message, and after filling out their customer service survey and giving them honest feedback (and providing my number and email address). In the end I went to a tire shop here in Easton (Spurry Tire), took the guy five minutes to find a matching spline. Which he then refused to charge me for (that's customer service!) It's a shame that a simple service visit tarnished what had been a favorable opinion of the dealership. FYI, it does follow the car not being detailed when I picked it up after purchase, but that's another story.

I was the owner of a 2000 dodge intrepid. It has been giving me hell over the past few months. This…read morepast monday the car's computer system completely went crazy and caused my car to cut off in the middle of me driving. I had already invested so much money in the car and i became fed up. I came to the conclusion that I need to bite the bullet and get a new car. I was trying to avoid having payments but I need a reliable car. So I reached out to a friend who had just bought a car at Preston Nissan. She referred me to Keith Biggar. KEITH IS THE MAN! He was so easy to work with and got the ball rolling as soon as I called him to see if I could get approved without needing a cosigner. Keith really worked it out for me from the time I called him that monday to the time I came to the dealership Saturday to finish the process. Im happy to say Keith helped me to be able to drive off of the lot with a BRAND NEW 2014 Nissan Sentra! I never had a brand new car ever. Loving this car, it drives so smooth and it will come in handy for me because Im a commuter who works in DC. Preston Nissan never rushed me, didn't force me into anything. They broke it down so that I could understand my paperwork and my payments. THANK YOU AGAIN KEITH and PRESTON NISSAN! You guys took good care of me

As always service was rendered with a smile and in a timely manner! I appreciate that the…read moreexplanation of service is printed out for me, and just as important, is the fact that it is also explained verbally. Keep up the great work. Victoria

Nice atmosphere! The service clerk was very pleasant!…read moreThe service was completed in a reasonable time!

Prices for administration costs to purchase a car that are online, are much less than the actual…read moreprices. When I point that out, the salesman smirks and says "those aren't our admin prices, those are Auto Traders!" Well if it is advertising YOUR car and YOUR dealership, I would naturally assume they are YOUR admin costs. Perhaps you should look into that instead of what you did do. I'm told that if I didn't do the deal, it's already sold. I leave and 10 minutes later I get a call offering to cut the cost of the vehicle. No thanks.

I went in for a service bulletin (just a system update, something even I probably could have done,…read morebut I lack the access to the giant Mazda computer) and they told me it would take about half an hour. After reading the previous review, I was sure to mention that this was the only thing I needed done, but things seem to have gone smoothly and I was back on the road within an hour. Wasn't bad, wasn't exceptional, but hey, now my headlights don't flicker.

Update : 10/29/25 - Finally received the permanent plate from Preston nearly 8 months after…read morepurchase. This resolves my issue. Thank you Update: 9/3/25 - More than six months after I purchased the car, I STILL do not have my permanent tag. I've never ever had this sort of horrible customer experience with any other dealership. If I could give Preston Mazda zero stars, I gladly will. I've contacted the dealership several times over phone and email, only to be first told that they are having paperwork issues at their end and then 'waiting for a document from Mazda to get it finalized'. And this has been going on forever. I spoke to Selbe Hubbard (the person's name mentioned in the response below) several times and still no resolution. To say I am incredibly frustrated with this awful customer service is an understatement. I was informed by my DMV that they will only renew the temporary tags twice which I already did. I will not be able to drive the car once my current set of temp tags expire soon if I still do not get the permanent plate. If you are considering buying from Preston Mazda (or any other Preston dealership), I would urge you to learn from my experience. Stay away and save yourself the frustration. MY EARLIER REVIEW BELOW: I purchased a new 2025 Mazda 3 Premium Manual from Preston Mazda in March 2025. While the sales process was smooth, the post-sale experience is incredibly frustrating. Four months later, I still haven't received my permanent license plates. My temporary tags expired, forcing me to take a full day off work. I had to go to the Delaware DMV, provide additional documents, have my car re-inspected, and pay out of pocket for new temporary tags. This is a process the dealership should have handled. I've attempted to contact Preston Mazda multiple times for an update and reimbursement, but they have completely ignored my emails. I have no information on when I will receive my permanent plates or any kind of resolution. If you're considering buying a car from Preston Mazda, be prepared for a frustrating and unsupported experience after you drive off the lot.

I purchased my new vehicle on July 1, 2024. It is now December and Preston has still failed to…read moreobtain permanent license plates for my vehicle. My temporary plates expired, and I had to alert Preston multiple times and request new temporary plates. One manager simply hung the telephone up on me. In addition, I had to submit documents to the dealership repeatedly. There is no customer service, as Preston simply wants to make a sale. On multiple occasions, I received inaccurate and false information from the dealership. DO NOT purchase from this dealership!

Too big for their britches. Buying up all the dealerships in the area and are not bringing in…read moreenough help. In 2022, I traded a vehicle while buying a new one and they sold the trade before I signed the papers on the new one. They took 8 WEEKS to pay off my trade. They paid off everything except $600 and admitted it was a clerical error on their part. I called them twice a week for 6 weeks after I realized the trade had an outstanding balance. They kept telling me they would take care of it. I ended up calling the bank, explaining the issue and they confirmed I would get the title if I went ahead and paid the $600. Only after I threatened Preston Auto that I would pay it off and keep the title, did they send the bank the money. It also took 3 trips to get me my second key fob after initially sending two young guys (one with his pants hanging down around his buns) to my house to unsuccessfully program it. I'm guessing one or both were children of the owners/managers. The service department in Hurlock was terrible too. The short guy was rude and condescending. Their "best" sunroof service guy damaged the car when it was being worked on so I got to know them pretty well. I will travel across three states to avoid buying from them ever again. If only I could give them zero stars.

I had an approval and appointment to finalize a deal that was on hold until they fixed a recall on…read morethe vehicle I was going to buy. The day before my appointment (10 days after approval) I get a text saying the vehicle was sold.

Don't do business with these people. I priced a part through three different locations. It was…read morepriced at 25% over MSLP (manufacturers suggested list price). When I pointed out the discrepancy and how they were ripping off customers, the parts clerk just shrugged, said he knew, but that was company policy. The other neighboring dealers I checked don't do this. Why buy a car from a company that has a policy of grossly overcharging you? I won't.

Bait and switch. They advertise one price, once you are in the door they hit you with all these…read moreover priced dealer added accessories. Don't waste your time with these clowns

I pull in to see of if I could add air to my tire. Joe Noon a customer service representative walks…read moreup as I'm trying to add a the air and says "no no it's no, I got that sir!". He proceeded to check the air in all four and add the required air. I've taken my car to this dealership multiple times and each time Joe Noon has impressed me even remembering my name. On two occasions he could have charged me for a full hour of the mechanic's time to repair and did not. Moral here is when you find a man you trust in the car business you stay with him. I hope someone at the dealer sees this comment page on-line here and prints it out and posts it on wall where many others can see my note of gratitude for a person who has a passion to exceed expectations. David A Kane Oxford Maryland 2015 Tahoe 127k miles

Shopped for years for the car they had. The purchase was flawless. This is a great place to buy a…read morecar.

These guys are true professionals and are clearly breaking the stereotype of sleazy used car…read moredealers. I bought a Jeep Wrangler from them and after inspecting it myself, I found a couple small things wrong like bad wiper blades and a blower know that would only work in the high setting (bad resistor). After negotiating a very fair price, which took all of one minute, Josh offered to fix both those things which he didn't have to do. I can't recommend these guys enough. I also almost never review businesses so for me to take the time to do this is means I'm beyond impressed. These aren't just used car salesmen, they're guys you'd have a beer with.