Hello and thank you in advance for reading my review on the Hertrich Chevrolet GMC Buick…read moredealership. This whole experience started where I was having no luck in finding a particular vehicle in my area (Rhode Island), and when extending my search criteria, I found the vehicle which I was looking for at this Hertrich dealership. Without delay, I contacted the dealership and made a request that they put a hold on the vehicle so that I may have the opportunity to drive down to the dealership (7 hours one way), view the vehicle, and hopefully purchase same. My call was then transferred to the general manager, whom graciously stated that he would in fact hold the vehicle for me. Upon my arrival the following day, I was greeted by general manager Patrick Papineau and salesman, Alex White. The gentlemen immediately brought me to what I can now say is my vehicle, and I couldn't have been more pleased with not just the greeting, but the condition of the vehicle. I got the impression that like a chef at a fine cuisine restaurant, prepared and plated a fine presentation of the vehicle for my viewing. The salesman, Alex White, was extremely knowledgeable and helpful with providing information on the vehicle along with setting up my Bluetooth and contacting my insurance company to add my vehicle to the policy. Upon my completion of the transaction with Alex, Alex then led me to the finance department where I dealt with Kendall Henry to finalize my purchase and complete the paperwork. Before I had my gluteus maximus in the seat, Kendall had all my paperwork on the desk ready for me to sign, and she had me out in under 10 minutes. Upon completion of the documentation with Kendall, I gave a final thank you and goodbye to Kendall, then with GM, Patrick Papineau, and salesman, Alex White. As mentioned above, I'm from Rhode Island, and my typical experiences at dealerships are never easy and or enjoyable as typically, and traditionally, there's a lot of haggling and other BS with the salesman and then comes the assistant manager and or general manager to talk to you and come out with the infamous phrase "what can we do to convince you to buy this vehicle". Well, I'm not sure if it's a southern thing or what, but my experience at this dealership was profound. I found that they were not the typical dealership. They were beyond professional, kind, personable, organized, efficient, and genuine. They truly treated me like family. I can honestly say from the time I arrived till the time I departed from the dealership was probably a total of an hour and a half, and most of that involved simple talk between a northerner and a few southerners. Though the drive there and back was not the greatest and or shortest trip, I would gladly travel back to this dealership for any future purchases, and highly recommend this dealership to all that is looking to purchase a new or newer vehicle. Purchasing a new or newer vehicle should be an exciting experience, not a stressful one. Thank you all who took the time to read this review, and a great big thank you once again to Patrick, Alex, and Kendall. I also would like to thank the Chef that prepared my plate, good job on the presentation, it was a 10 out of 10 (of course I am talking about the detailing department). Lastly, to the CEO of Hertrich Motor Group, you have a great staff at this dealership. The dealership is beyond well managed and the staff is truly an asset to the Hertrich Motor Group.

switched numbers on the paperwork in the finance office and tried to get me to sign it without…read morereviewing it

Was quoted $358 for an ignition coil at this ford and ended up buying it at Fisher Auto Parts down…read morethe road for $130 instead!!!!!! Ford always over charges on parts and labor, it's insane! They need to take a lesson from neighboring auto shops and stop trying to steal money from clients!! Fisher auto parts is amazing as well is the local NAPA auto , I would recommend them over ford any day!

I have been a Ford customer for many years and have never been treated as poorly…read more With nothing in writing, they are not returning my refundable deposit and are holding me hostage to purchasing another vehicle with them in order to get my money. I was under no formal obligation to purchase a car when I paid a deposit. Either clearly put it in writing that a customer is on the line for purchasing a car and the deposit is being applied or return the refundable, no obligation deposit.

Summary - Sales team = good experience, aftersales process = terrible experience; damage occurred…read moreto the car at the dealership lot, registration + title still not received after 3 months and terrible/heavily delayed communication response I recommend to AVOID purchasing a car at any Hertrich dealership if you want a smooth aftersales process based on my experience with them. Additionally, they don't take care of any damage occurred to the vehicle while in their possession so be ready to take care of any issues yourself. This is a mixed review because, on one hand, I had a good experience with the Sales team specifically with Sean Spillane, Skylar, and Sean Raspberry. On the other hand, this has been a terrible experience with the aftersales process in trying to obtain a resolve for damage that occurred while the car was still at the dealership, registration and title transfer. The sales process was great. Sean & Skylar was very accommodating through the sales process as I was an out of state buyer. I had lots of questions and needed time to make the travel to MD from CA to see the car in-person. The car checked out initially: very clean for a 2005 with ~80K miles, my inspection and PPI identified oil leaks from 3 issues, and the car ran very well in comparison to other Miata's I've driven. I purchased a PPI, as I always do for preowned cars, but the dealership was not willing to fix any of the issues which had numerous oil leaks. The others were fair based on the age of the car. I then bought this Miata (NB2) on January 14th. The car was kept at the dealership for 1-2 weeks while transport was being setup to pickup the car. During this time, there was a major snowstorm on the East Coast. 1) When transport arrived a couple weeks later, I noticed multiple damage on the passenger right side of the car (shown in photos). It looked like someone swiped the side of the car (possibly when a driver moved the car around at the lot they swiped it somewhere). Now, what was a very clean car for it's age is now damaged where bodywork is needed. The worse areas are the mud flap and part of the quarter panel where the paint is chipped off to the primer. The other areas seem like it is surface damage but still requires bodywork. When I brought this up to the dealership, the General Manager stated that they will not be offering a fix for the repair. A partial fix was not even offered. After they received my full payment for the car, it seems that's all they care about and any issues after sales doesn't matter. 2) For the past few months, I've been trying to obtain my registration and title for the car. As I fully paid off the car including paying a couple thousand in taxes for the registration transfer, they're supposed to complete the documentation and provide the registration and title on a timely manner. It is now 3 months later, and I still don't have both. I completed their requests for additional information for the registration. However, their communication has been absolutely terrible in this whole aftersales process. Particularly, the miscommunication between the accounting department and sales team is causing heavy delays for a proper move forward. From their response about the damage to the progress on the transfer, I'm having to constantly call and email them multiple times a week only to obtain that progress is still outstanding. Again, I bought the car on January 14th, and it is now April 21st, but I still don't have the registration and title.

We live several hours away from the dealership, but were very interested in a pre-owned vehicle…read morethree-row SUV that they have due to a growing family. We wanted to trade our year-old, immaculate SUV for their larger one. Two times, we made offers on their vehicle and were eagerly waiting to hear back from the salesperson regarding those offers. Unfortunately, the salesperson did not get back to us and we had to reach out to get a response. We have not heard back yet with our latest offer and it has been a few days. It's disappointing and the lack of professionalism is unfortunate. Our vehicle is like-new and they could make a nice profit by selling it on their lot. The right deal would be a win-win for both parties. Even if they were not interested in our offer, a phone call, email, or text to express this sentiment would have been the right thing to do.

I was the owner of a 2000 dodge intrepid. It has been giving me hell over the past few months. This…read morepast monday the car's computer system completely went crazy and caused my car to cut off in the middle of me driving. I had already invested so much money in the car and i became fed up. I came to the conclusion that I need to bite the bullet and get a new car. I was trying to avoid having payments but I need a reliable car. So I reached out to a friend who had just bought a car at Preston Nissan. She referred me to Keith Biggar. KEITH IS THE MAN! He was so easy to work with and got the ball rolling as soon as I called him to see if I could get approved without needing a cosigner. Keith really worked it out for me from the time I called him that monday to the time I came to the dealership Saturday to finish the process. Im happy to say Keith helped me to be able to drive off of the lot with a BRAND NEW 2014 Nissan Sentra! I never had a brand new car ever. Loving this car, it drives so smooth and it will come in handy for me because Im a commuter who works in DC. Preston Nissan never rushed me, didn't force me into anything. They broke it down so that I could understand my paperwork and my payments. THANK YOU AGAIN KEITH and PRESTON NISSAN! You guys took good care of me

As always service was rendered with a smile and in a timely manner! I appreciate that the…read moreexplanation of service is printed out for me, and just as important, is the fact that it is also explained verbally. Keep up the great work. Victoria

They are there, they swap my premium speakers for substandard parts, I hate them…read moreI will never go there again. No one should go there

Outstanding service provided in a highly professional manner. Moving forward, this establishment…read moreshall be my sole choice for their exceptional service. Appreciation goes out to Jeff for his excellent work!

We needed a car, but dreaded the process of looking and dealing with sales lots. We stopped into…read moreBerrang's to see what they had and found our perfect car at a great price. The main thing is that you talk with a single person, Michael Berrang. No high-pressure sales team with quotas, or slick finance office. Michael makes you feel like family, like he is your favorite uncle. Berrang's doesn't have a large lot but has nice cars. If you see one you like you'd best grab it because it likely won't be there long. This was our second car purchased from Berrang's, and I expect it won't be our last.

If you are in the market for a car, Berrang Family Motors should be your first and only stop. Mike…read morewas able to streamline the whole process and made it so easy and stress-free. He is very knowledgeable on his inventory and the car market as a whole. He really makes you feel like family and is on top of everything throughout the entire process.