Hello and thank you in advance for reading my review on the Hertrich Chevrolet GMC Buick dealership. This whole experience started where I was having no luck in finding a particular vehicle in my area (Rhode Island), and when extending my search criteria, I found the vehicle which I was looking for at this Hertrich dealership. Without delay, I contacted the dealership and made a request that they put a hold on the vehicle so that I may have the opportunity to drive down to the dealership (7 hours one way), view the vehicle, and hopefully purchase same. My call was then transferred to the general manager, whom graciously stated that he would in fact hold the vehicle for me. Upon my arrival the following day, I was greeted by general manager Patrick Papineau and salesman, Alex White. The gentlemen immediately brought me to what I can now say is my vehicle, and I couldn't have been more pleased with not just the greeting, but the condition of the vehicle. I got the impression that like a chef at a fine cuisine restaurant, prepared and plated a fine presentation of the vehicle for my viewing. The salesman, Alex White, was extremely knowledgeable and helpful with providing information on the vehicle along with setting up my Bluetooth and contacting my insurance company to add my vehicle to the policy. Upon my completion of the transaction with Alex, Alex then led me to the finance department where I dealt with Kendall Henry to finalize my purchase and complete the paperwork. Before I had my gluteus maximus in the seat, Kendall had all my paperwork on the desk ready for me to sign, and she had me out in under 10 minutes. Upon completion of the documentation with Kendall, I gave a final thank you and goodbye to Kendall, then with GM, Patrick Papineau, and salesman, Alex White. As mentioned above, I'm from Rhode Island, and my typical experiences at dealerships are never easy and or enjoyable as typically, and traditionally, there's a lot of haggling and other BS with the salesman and then comes the assistant manager and or general manager to talk to you and come out with the infamous phrase "what can we do to convince you to buy this vehicle". Well, I'm not sure if it's a southern thing or what, but my experience at this dealership was profound. I found that they were not the typical dealership. They were beyond professional, kind, personable, organized, efficient, and genuine. They truly treated me like family. I can honestly say from the time I arrived till the time I departed from the dealership was probably a total of an hour and a half, and most of that involved simple talk between a northerner and a few southerners. Though the drive there and back was not the greatest and or shortest trip, I would gladly travel back to this dealership for any future purchases, and highly recommend this dealership to all that is looking to purchase a new or newer vehicle. Purchasing a new or newer vehicle should be an exciting experience, not a stressful one. Thank you all who took the time to read this review, and a great big thank you once again to Patrick, Alex, and Kendall. I also would like to thank the Chef that prepared my plate, good job on the presentation, it was a 10 out of 10 (of course I am talking about the detailing department). Lastly, to the CEO of Hertrich Motor Group, you have a great staff at this dealership. The dealership is beyond well managed and the staff is truly an asset to the Hertrich Motor Group. read more

I wanna give it a higher rating, but there have been a handful of red flags that make it impossible for me to do that in good faith. I usually come here for my oil change because it's on the Eastern Shore and it lets me visit my family. Been going here for years with my truck There have been two instances where they lost my service records despite all my oil changes being done at official Chevy, Buick, GMC, etc dealerships. There was one time they called me after I scheduled a service a month out, asking me to change my appointment time, even though I'd done it a month out again. There have been times when I tried to use my GMC rewards points toward my service, but they won't apply the points even when they ask me. And even though I always schedule a service and I come on time/early, they always put me behind at least two other people, usually just walk-ins who don't have scheduled appointments. I think I may stick to using Bob Bell Chevrolet in Baltimore as my service since that's where I bought my truck. read more

switched numbers on the paperwork in the finance office and tried to get me to sign it without reviewing it

Bait and switch. They advertise one price, once you are in the door they hit you with all these over priced dealer added accessories. Don't waste your time with these clowns read more

I pull in to see of if I could add air to my tire. Joe Noon a customer service representative walks up as I'm trying to add a the air and says "no no it's no, I got that sir!". He proceeded to check the air in all four and add the required air. I've taken my car to this dealership multiple times and each time Joe Noon has impressed me even remembering my name. On two occasions he could have charged me for a full hour of the mechanic's time to repair and did not. Moral here is when you find a man you trust in the car business you stay with him. I hope someone at the dealer sees this comment page on-line here and prints it out and posts it on wall where many others can see my note of gratitude for a person who has a passion to exceed expectations. David A Kane Oxford Maryland 2015 Tahoe 127k miles read more

Hertrich Chevrolet Buick GMC - Car Dealers Near Me - Easton, Maryland

They raised the price on the car I was interested in after saying it was "accidentally" posted for that amount and then they wouldn't honor it. Not to mention all their made up fees.. they charge you a fee for being out of state which is absolutely ridiculous and they also charge you for "etching" which is a totally unnecessary thing if you google it. They do anything to nickel and dime you and refuse to negotiate AT ALL. They were also going to give me 5k LESS on my trade in than their competitors and on top of that, did the bait and switch method! TOTAL SCAMMERS read more

My car cut off at the light took it in and they said had to replace transmission and air lines and more. They had to order parts for my car and gas a rent a truck for two weeks, I got a call saying my car was done. I arrived and they said they couldn't find nothing and I asked did you replace the transmission they said no. read more

This is absolutely the worst GM dealership or any dealership I've ever visited. Do not go here or you will be scammed. I had a simple oil change and they "checked" everything and just as I left the dealer my truck died across the street from the dealership. I called and begged for help only to be arrogantly told "sorry we are too busy". I begged for just a jump start and the manager said "they don't have that capability ". Never ever again will I go here for my truck service. One and done. Avoid this place. This is why their rating are so low. My guess is they left the keys in my truck for hours and it killed my battery. read more

I'm editing this review after pick up of the vehicle Our son is preparing for PCS over seas and dropped the car off for the second time to be repaired for the EXACT same issue. Upon arriving home from a 4 week training he picked the car up and it is still not repaired (a $1000 repair). He took it back in and kindly asked to have it fixed correctly. He also requested a loaner car because he is going through the out process and is couch hopping until he leaves for PCS. The dealer did not help him out. So he still has a car that is not repaired. He is out $1000 !!! Do better Hertrich. How can you treat a customer like this in hood faith. He gave you the Brigitte of the doubt twice and it still is not fixed! You should be ashamed of yourself! read more

Hertrich serviced my 2019 Suburban in July 2023 after my trusted local mechanic said it needed a new transmission. (Had to bring it back to the Hertrich dealer due to warranty.) Hertrich said the transmission was fine & returned the car. Seven weeks later, the car is still not acting right. I bring it back to Hertrich only to find out it has "major issues" & needs a new transmission. The service shop manager never returned my husband's calls. It took 17 days to diagnose the transmission and fix it. And I'm stuck paying diagnostic fees AGAIN - for the same problem. Absolutely absurd. read more

Hertrich Chevrolet Buick GMC - Trusted mechanic's notes - Car Dealers Near Me - Easton, Maryland

Never again! A little over a month ago my fiance and I bought a 2017 Wrangler there. I was skeptical because of the horrible service I had at their Honda dealership, but we went and looked. Our salesman, Brite Sterling actually made it pretty easy to buy. And then it all went south. I was washing the Jeep 2 weeks later and found a dent hidden behind the spare tire. Its a few inches long, nothing major but it had rusted pretty badly.I figured it would be no problem to get them to fix it. It would really only cost them a few bucks. I would not even have cared if it wasn't for the rust. And we hadn't had the car long enough to cause rust.So I went to the dealer and spoke to a salesperson. He informed me the used car manager was on vacation and Brite was off. He took my name and said I'd get a call... No call... went back a week or so later and showed it to Brite. He said he would talk to the used car manager and call back.... no call again. I went back in and needed a check replaced because they never titled the car. All managers were off. Finally Brite calls... and this is the honest to God truth!! He told my fiance to get some sandpaper, sand off the rust and spray primer on it!! Can you imagine being told that after spending over 30k there??!! Oh, I'm sorry Brite, I didn't realize my fiancée was a trained body technician! Went back and again no manager could speak. I was also supposed to pick up the check today... no surprise, it will be ready "some time this week". Keep in mind, the check will be made out to the MVA and myself so the thing has still not been titled. I take part of the blame here. I've had nothing but bad experiences with that dealership. I never should have walked in. So I'm out almost 200 dollars for the title fees and I'm guessing at least 500 for the repair. Please please please check elsewhere before buying here. You will thank me! read more

Hertrich Chevrolet Buick GMC - The dent the dealership told us to repair ourselves. - Car Dealers Near Me - Easton, Maryland

If I could give zero stars I would. After attempting to make an appointment online, getting a confirmation that said someone would reach out to confirm, and getting no call I called the service department. I was told they had a vehicle pick up/drop off service that may not go far enough for me, but the advisor would check and call me back. I got no call. I called again, was told they have no such service, but the shuttle could drop me off at home, they needed to confirm some things and would get back to me. Once again (3x now for those keeping track) no call. I called back again the next day, explained that I was tired of being told I would get a call and not getting one, and just wanted to confirm that the preauthorization that was repeatedly told I needed for my service plan had been done and that they had the parts for the recall I was coming in for. Only this time was I told that the shuttle only went 15 miles, and that they wouldn't actually be performing the recall work, just an inspection and that if the work was required I would need to come back after they got the parts. At this point, over 2 weeks past when I made the appointment the oil change was no longer negotiable, so I said fine and planned to just wait for the car because I just needed it done. Car gets dropped off, night drop filled out, and I get a call at 7:22am that I have 2 recalls, not one, and oh by the way, we no longer accept any service plans. I explain that this is the 4th person I'd talked to, mentioning it multiple times to each of them, and all I had been told was that a preauthorization was required. I'm told the manager says they don't accept maintenance plans anymore. Get his name, and am offered the chance to speak with him. When speaking with Mike Devaney I ask how it is that the first 3 people I spoke with about the service plan made no mention of them not being accepted. He says well it's a change. I ask if it had changed since the day before, that being the last time I had talked to someone about it. No, that person just had the wrong information. I said well who's fault is that, certainly not mine, and am told we don't take service plans. Ok fine, do the recall work and I'll take my car elsewhere after that is done. I'm not paying for service that I have already paid for with my plan. He confirmed I wanted the car serviced, I said ONLY the recalls, I'll take my car elsewhere from now on after the recall work. He says ok, I hang up. Within a few minutes he calls back and says that I can pickup the car whenever I want as they have decided the will not be doing the recall work. I confirmed what he was saying, asking "let me get this right, you already have my car and an appointment, and now you are refusing to do the recall work even though my car is already in your posession? I am being refused service?" He says yes. I was in shock, said OK THEN, and hung up. The recall I knew about when the car got dropped off is for 3rd row seatbelts. The second recall I was told about during the first call this morning is for something with the daytime running lights. Guess I had better hope I don't need those seat belts before I'm able to get in with another dealership since Hertrich couldn't be bothered to provide me service for a manufacturer's recall. I will never have anything to do with this dealership ever again, and I will be filing a complaint with the NHTSA as well. read more

Brought my truck in for some recall work. Ladonna, the service advisor, was very friendly and helpful. The team finished working on my truck in about an hour and got me back on the road with no problems. I was initially concerned about taking my truck in based on some of the other yelp reviews, however, my experience was nothing but positive and I look forward to bringing my truck back in for service in the future. read more

Brought my Gmc truck for service. Leaking manifold repair and check the 4 wheel drive. First let me say that they had a big sign up for $175 for each Dx problem. So $250 ,but they raised the price that morning to$185. I also had an extended warranty, which the service person wasn't too happy about. On the 2nd day got a call that they where still waiting to hear from the warranty company. Finally on the 3rd day, got a call saying the repair was approved, but i would be charged more money if bolts broke and had to take more time. Of course it did. When picking up my truck I ask about the charges and the service person said at least you didn't have to pay $1300! In a snarky way. Then when paying they wouldnt take a check because I wasn't in the system. Not good customer service and the Dx charges per problem are outrageous and they should tell you when you make the appointment. The sign still says $175 and i said something about and she said oh well Haha. And I say bye bye lost my business! read more

I had to stop in here unexpectedly when my chevy broke down on a road trip. I went in and explained the problem which made my car very unsafe to drive. The customer service was awful and he wouldn't even look up from his computer to speak with me and just told me that there was 20 cars in front of me and that they couldn't help and to drive to another dealer down the road. needless to say I left and made it to another chevy dealer down the road and had a great experience. read more

I have just recently purchased a vehicle from this dealership and it was nothing short of a smooth process. I was able to find a car that worked perfect for me and where I'm at in my life all thanks to my salesman Louis. He was great to work with and shout out to his cool dog. He made the car buying experience fun but also you felt like you were being taken seriously, even the financial department process was smooth. Even if you aren't interested in a car heading over to this dealership can still educate you on what's out there now and how affordable something can really be. Thanks again to everyone there and Louis for a wonderful car buying experience. - James read more

Poor customer service and rude techs...I had to take my Chevy Equinox back four times for the same issue it was initially "fixed" for. The rude tech that serviced my vehicle verbally insulted me about the dog hair in my truck. Spoke to the service manager about this and he didn't seem to give a crap. The tech, Roger, also tried to blame me for his shoddy work. I Will never buy or have a vehicle serviced from Hertrich ever again, because of this experience. read more

If you want a straightforward honest dealership, look elsewhere. I purchased a vehicle here yesterday. Worked with Dana Perry (Internet sales) via email in negotiating a price. We settled on a price fairly quickly. I made prior arrangements on my own with a bank at 4.75%. I told Dana I would wait for my blank check to come in through the bank before stopping by, but she said she had already called them and that everything was "all set". This seemed like outstanding customer service at the time. It wasn't. Living in the other side of MD, I checked with her three times over email to make sure everything was "all set". She rest assured that it was. Upon arrival (via hertz rental) I was led to the financing department where I was introduced to Scott Hammond. He gave me the run down of my financing terms. First thing that immediately stood out to me was the 6.78% APR. I immediately pulled out an email that was my confirmation for 4.75%. Michael McCauley (big boss) came in the room immediately to give me his spiel. He said banks "always" do this. "They give pre-approvals but when you come in it's something different". "It's basically a bank scheme" he says. In the end he basically said take it or leave it, knowing the fact I live 90 miles away. He continued trashing my "pre-approval" by saying there's no point in calling capital one because there is nothing they can do. I called anyway. My bank was extremely helpful. The bank confirmed that my application was indeed approved for 4.75%. The 6.78% was the dealership rate. It wasn't until I gave the phone to Scott that he was willing to see what he could do. He makes a phone call to no one and tells me he's making an exception for me. 2 minutes later, out comes my terms on his computer. "Why couldn't you have done this to begin with " I ask. He responds "because I didn't know whether it was an approval or not". bs. He proceeded to try and sell me GAAP insurance. Knowing that I have no clue wtf that is. Like an idiot, I ask "do I have to have it?". He responds "yes, you have to have it.". I ask again to be sure because I've never heard of it. This time he goes, "it's not mandatory by law, but you have to have it." Confused, I continue asking until he gets blue in the face. The quick answer - NO, I DO NOT HAVE TO HAVE GAAP INSURANCE. Thanks for the straight answer Scott. I was asked to fill out a survey that will come in the mail. I will surely do that but here is my survey via yelp: 1) Dana: you shouldn't have told me I didn't need to wait for my blank check before coming in and that everything was all set. You knew very well that I needed that bank check in order to get my 4.75%. I confirmed with you three times that everything was all set and you said yes. very dishonest no matter how much you claim you have no control over it. I told you what my rate was via email, so you knew I wouldn't be happy coming in to see 6.78%. 2) Scott: though you're a seemingly honest guy, you are in the end still a salesman. I didn't really see it until you tried selling me GAAP ins. You couldn't get me to sign up for dealership financing so you tried to push GAAP on me. In the most manipulative way, might I add. "You have to have it, but it's not mandatory by law". Oh how you play with words and my head. Those words will haunt me for a while. 3) Michael McCauley: Typical sales manager and quite unpleasant to deal with. Knowing the fact that I was stranded in the middle of (literally) no where, he told me there was nothing I could do but agree on the 6.78% and refinance after 6 months for the 4.75% which I was approved for (knowing damn well that theres no such thing as refinancing with the same bank) and that he has no problem with me walking. If I wasn't in such a situation, I wouldn't have bought a car from your dealership Mike. In the end, I got what I wanted but it wasn't without much dealership bullshit. They are a 3-person team and must get a lot of people working together this way. If you want a straightforward honest dealership, do yourself a favor and look elsewhere. read more

This review is for the service department. This dealership service department is shady at best. Way overpriced labor fees and hidden costs. Example: Brought vehicle in for service and told them that I had a shimmy and the tires needed balanced. When pick up the vehicle I find that I was charged a $30 diagnosis charge saying that my tires needed balanced. They charged me $30 for what I told them when I dropped off the car! I was also told that I needed 4 sets of all new brakes. I knew perfectly well that I did not need brakes when I drove in there. Total bill, before taxes and their add on "shop fees" would have been close to $1000. Needless to say I did not them do the "extra work." Just to be perfectly sure about my brakes, I took my vehicle to a trusted garage the very next day to have them looked at. Guess what I was told? That I had lots of life on them and there was no need to have them replaced at this time. I will never go back to this service department, even for warranty work again. After reading a similar review from another person on Yelp, about their purchasing experience, I highly doubt I would buy a vechile here either. read more

This review is directed to the Service Department. We just had the worst lube, oil and filter with tire rotation ever. We have always bought our vehicles there and the service lately has been awful. Grease lubrication was not done. Tires not inflated correctly once rotated. (Which is essential for us as we tow a boat and an Airstream.) Lug nuts not torqued to proper specifications and as a result of the oil change, a large puddle of oil ended up in our garage due to improper clean up on their part. We filled out the survey they sent. We put all of this in the survey and expressed our dissatisfaction. We received no response. Needless to say we will never have service done there again! I would like to add that the initial purchase of this vehicle was a great experience. The sales person was wonderful. read more

The salesman actually lied to our faces. We showed him the internet picture of the car we were interested in. He said that car was sold on Saturday. He showed us a Buick which my grandson couldn't afford. Then he said, "wait, the financing didn't go through on that VW." He brought the car for us to test drive. We negotiated the payment. I left and my grandson was finangled into signing the papers. We discovered that the car was NOT the $8,000 VW, but a $15,000 VW. My grandson took the car back the next day and the Sales Manager said, "you signed, it's yours." They would do nothing. I let them know how upset I am and will tell everyone my story. Don't deal with them! read more

We had an excellent purchase experience with Hertrich. Louis did everything to complete the majority of our deal prior to our arrival at the dealership and had our potential car waiting upon arrival. The dealer gave an extremely fair value for our trade and with most things completed ahead of time we were in and out of the dealership in less than an hour. Great customer service from start to finish! read more

We have taken our Car to Hertrich repeatedly for the same problem. We had to replace the tires annually because the tires would wear in the inside. Final trip to Hertrich CBG was Friday. We requested the tires be balanced and we wanted a diagnostic to find what was the cause of tires wearing unevenly. Picked up car, no balancing done. We paid for diagnostics, we called Sport Chevrolet on the way home. Drove car directly to Sport Chevrolet, where they diagnosed and repaired car correctly. Called and spoke with GM and we are expecting a refund of the diagnostics. Would love to say I would recommend Hertrich CBG, but I cannot. If you want your vehicle to be diagnosed and repaired correctly, take it to Sport Chevrolet. read more

**THIS REVIEW IS FOR HERTRICH CHEVROLET OF DOVER, DE** My first and last time going to Hertrich Chevy! Beware of the service department...they are wolves in sheep's clothing!! Never had an issue until Hertrich took over. They will be very friendly, until there is an issue. Nothing will be done for you. I took my truck in for an oil change, and tire rotation. Started off on the wrong foot as my appointment was for 7:30 am but when I arrived, I was told that techs don't come in until 7:45 or 8am. At approximately 9am the service manager Rob informed me that the tech broke one of my lug nut studs while attempting to remove the nut. Now my oil change and tire rotation will cost me $330. Some how the technician's incompetence became my problem. I understand that things happen and asked if anything could be done for me....meet me half way...i.e I'll pay for the parts he damaged if they didn't charge labor. I was told flat out that there was nothing the would do for me. $330 is borderline criminal in my opinion!! I refused to have the work done there. Although they did eventually get to my 7:30am oil change at 9:15am. I know this because I have a video camera (interior and exterior) in my truck, and I saved the time stamped video to prove it. When I left I also found that the technician did not put my wheel lock keys back in the vehicle...SHOCKER!!... needless to say I had to go back and pick them up. Nightmare of an experience...and to further prove they were attempting to rip me off I got the stud fixed and the tires rotated for $113 as opposed to $330)by my regular mechanic shop where I should have gone in the first place! Do yourself a favor and avoid Hertrich Chevrolet!! If you need something like a recall repaired of just like having your car fixed at a dealership, in the Dover area, I would recommend Kent Motors (full disclosure - I've never been there, but they now have a new customer because of Hertrich) read more

Worst customer service! Had my truck towed to Hertrich Chevy in Easton and inspected, everyone was more than willing and helpful at this point. Upon receiving the news that my transmission needed to be replaced I was quoted service repairs costs would be $8,000 to $10,000. Everyone was more than helpful until I disclosed that I could not afford the repairs. I needed to have my truck towed home. Hertrich would not allow me to pay for their inspection fees over the phone, it's 2022, everyone accepts payment over the phone or electronically. My wife took time off work to pay in person and the service manager was extremely rude and refused to assist her in making arrangements with the tow company. When the tow company arrived, the truck was unable to be located, I called Hertrich and was told "ask your wife, we gave her the keys", "the service department is closed", and "I'm inside at my desk and can not provide you with any assistance". Needless to say, very disappointed and will not recommend Hertrich to anyone. read more

I bought a 2018 Chevy Equinox, at Hertrich in Easton, MD. I had no clue that these autos have a automatic start and stop feature you can't turn off. I did not like the feature and wanted to return the vehicle. It had less than 1500 miles and they wanted to give me 1/2 of the original cost, what a bunch of slime-balls. They know the public does not like the automatic start and stop features but they don't tell you about it. Of course when we did the test drive we didn't stop long enough for me to feel the feature. Now I know why people call car salesmen, SCUMBAGS. I'll NEVER buy another vehicle from them, WARNING stay away. read more

I was welcomed with smiles and friendly faces we were asked if we wanted a beverage such as a water or soda before even getting into the deal on the car there was never no rush at all which was very surprising. I will be back again when I need a car or truck because no other dealer on the shore in Maryland or Delaware can top Hertrich Chevrolet of Easton. Thank you Brandon my sales guy and Dave for getting the best loan deal for me. read more

Everyone at Hertrich Chevrolet is friendly and really work to take care of their customers! I am especially thankful for Frank Manley...he helped me get into a Cruze within my budget. The service department is also great.I always have a positive experience when visiting Hertrich! read more

I went there to buy a car and was told my credit wasnt good enough to. so i left i went next door and saw the car i always wanted i told them i had bad credit and they simply asked could i get a cosigner. So i did within an hour i left with my new car i wish hertrich would have just asked if i had a cosigner instead of bluntly saying my credit wasnt good enough read more

Experience was great as usual at Hertrich. I bought a 2016 Camaro in June from Dennis Kane and decided, because of the discounts being offered, to trade up for more features. Dennis was very personable and professional and explained all of the features of the vehicle. read more

Mike in the service department was awesome. He willfully answered all of my questions. He knew I had a budget for the repairs I needed did everything he could to keep my repairs on budget. My repairs actually came in below my budget. Way below. When I told Mike I needed my Cadillac back by my wife's birthday, And explained it was her baby. Mike made sure it happened. This made my wife very happy. I would and will be taking my vehicles back ty o Hertrich for all of my service needs. read more

Please be very careful if you do business with this company. If you provide a service for them, GET PAID UP FRONT.....they do not pay some of their bills on time...or in some cases, not at all....this is a fact! read more

Purchased a 2015 used Impala from another dealer on the western shore but took the car in to Hertrich for my first oil change. Tried to call several other dealers but none had times slots open the next day. Hertrich fitted me in - took less than 1/2 hour. DId oil change, tire rotation and inspection. Ready to pay for the service I was informed that new cars get the first 2 years or 24K oil changes and service at no charge! I read some of the complaints below however that is always the case with people who use the dealers. I expect to pay more at a dealer - an ASE certified mechanic is worth the price. Great job Hertrich. read more

Cannot believe how simple and convenient it was to talk out the deal I wanted for my car along with what I was willing to give for theirs. Robbie Hackney made this one of the most enjoyable car buying experiences I've ever had. His manager was level headed and everyone was fair in who was willing to give what price. Could NOT have asked for more. Would highly recommend Robbie Hackney and Hertrichs Chevy of Easton to anyone! Jake Bryan read more

This is probably one of the best dealerships on the Eastern Shore, as a former employee Not only was it a great place to work but it was a joy to serve the customers that came in, a few people are always going to have something bad to say but I personally can tell you this is one of the finest dealerships that I've ever had the privilege to be associated with read more

To start, this was my first experience at Hertrich. Called and got a quote for around $75ish + tax, charged $104ish including tax. This seems dishonest. I didn't even bring it up to the cashier because I felt embarrassed to have to bring it up. I just assume this is how you do business. Sadly, this follows suite with your reputation that I have heard rumors of over the past several years. Further more, I feel the value was horrible as I received no additional feedback on my vehicle. For example, my other cars, I pay 75% less for an oil change, yet get feedback on my tire condition, brake life remaining, wipers (if bad), or anything else that is noted during the service. At Hertrich, I received a bill and 0 feedback. I honestly am not confident to return. While my experience was not horrible, it was disappointing and I feel I got screwed by $25 in comparison to my estimate. At this point in time, I would not hesitate to explore other options. read more

I accompanied a friend to the service department, when she learned, after driving more than 90 minutes, that her car would not be ready at the promised time--or even on that day! We spoke with Mike Harrington in the service department, who was extremely rude and condescending from the moment we approached him. He reiterated the information we already knew, but never once apologized for the car not being ready when promised. I would definitely NOT patronize this business again. read more

They were ready for our oil change appointment on time and got us out quickly and pleasantly. Who needs more than that in service?

Why I will likely NEVER buy a vehicle from any Hertrich dealership, especially Easton Chevrolet. About three years ago, we stopped in to Hertrich Chevy in Easton looking to purchase a new vehicle. We spoke to a very friendly saleslady who quickly tried to find a vehicle with the options we wanted. She couldn't find one right away. The sales manager came over to help - and offered us to take that type of vehicle home for the weekend. We did - loved the vehicle - but solidified our desire for certain options which this vehicle did not have. The saleslady told us she would search for the vehicle we desired and contact us when she found it. We've yet to hear from her. About a month ago, we stopped in to Hertrich Chevy in Easton and test drove two different vehicles. We were undecided on which vehicle we wanted - we were still considering a third model. A salesman and sales manager offered to locate the third model of vehicle and call us on Monday. The salesman called on Thursday telling us he hadn't any luck finding the third model with the right options. A week ago, we stopped in to Hertrich Chevy in Easton. We had not even completely parked the car when a salesman was standing at our vehicle waiting for us to get out. We got out of the car - he asked how can I help you. We told him we wanted a vehicle from the Seaford, DE Hertrich. We walked inside - he looked up the vehicle - went and talked to the sales manager - and came back and told us the vehicle would be at the Easton Hertrich the next day (Saturday). He would call us as soon as it arrived. On Saturday at 4:00pm, we called the salesman - the car was not in Easton - Hertrich could not find a driver to drive the vehicle to Easton. It should be here Monday. Monday morning we called the salesman to ask the status - he said I don't know. Let me check and I will call you back. We waited about 5 minutes and decided to call the sales manager directly. The sales manager said they were trying to get the vehicle to Easton. We asked is it going to happen today? We told the salesman on Friday night as long as the vehicle showed as well as it described we would purchase the vehicle. The sales manager said let me make a few calls and I will call you back in 30 minutes. That was 4 1/2 days ago. We've still not heard back from the sales manager. Ironically, the salesman from the second incident recognized us as we walked in inquiring about the last vehicle and called us the next day. Base on the experiences above, I have no other choice other than to conclude that Hertrich in Easton is not responsive to customers, does not follow up with customers when they say they will and overall just does not care about their customers. As a long time GM product owner - I can pretty much say that I will never buy a vehicle from Hertrich - any Hertrich dealership. I will drive further to Delaware or across the bridge. read more

LESSON LEARNED!! Folks, read the reviews. This is one of the most dishonest dealerships I have ever encountered. I should have trusted my instincts after reading some of the reviews. I called an made an appointment for three issues I was having with my newer 2016 vehicle. They advised me over the phone they would run a diagnostic $120 cost to find the issue. I quickly agreed and kept my appointment. When I arrived, they now said I would have to run 2-3 diagnostics to find the issue since they perform 1 diagnostic per issue. I laughed because I could believe they were telling me this. See folks, when they hook your vehicle up for a diagnostic, the computer gives them several codes to service your vehicle. As a result, 1 diagnostic is suffice. But, they were trying to hit me with several diagnostics ranging up to $360. That's how they get you! Don't let them fool you into multiple diagnostics, as this really was a scam. But, they do it so well with a smile and great customer service. Also, you can get a free diagnostic at autozone. After they performed my first diagnostics, they suddenly couldnt help me until I purchased an additional diagnostic. I declined and asked for the codes... of course, crickets, crickets.. got car fixed somewhere else. Please be careful with this place and read the other reviews, if they haven't deleted them. They will leave you in a serious financial jam.Good luck. read more