I came in one day after work, July 3rd I think, closer to 5:30ish already feeling awful I had to get my nails done so close/right before they closed at 7- It was pretty packed and it was my first time visiting since the salon was re-done/expanded. I was blown away by how busy they were on a random Thursday! (In a great way) I had to wait a few minutes but not long at all! The manager, Kevin, swept in and told me he'd be taking care of me because he didn't want me waiting any longer. Little did I know, that he would make my first time back so special and one I'll never forget. Kevin and his nail technicians made me feel so welcomed, so relaxed, so comfortable- everyone was really kind and adamant on taking care of not just me, but everyone at the salon. Knowing that Kevin was the owner and already feeling so comfortable- I immediately trusted him in what I envisioned for my nails. I showed Kevin a photo of the simple almond shaped nails I wanted- He said he could do those easily and quickly to get me in and out of there! He did so and in fact, 1000 times better than what I asked for. My nails looked exactly like the photo. Kevin knows what he's doing - He went on to chat with me during my appointment, tell me about his business, and even show me the tools and equipment they use at the shop that are HIS OWN BRAND I was blown away and felt honored to be getting my nails done by the OWNER himself Especially due to the fact he doesn't usually work on clients himself and is more so focused on running the business + providing support to his nail technicians as a whole. Needless to say, I reassured Kevin I'd be back and I couldn't thank him enough for the nails he blessed me with in SUCH a short amount of time. Kevin and every one of his nail techs at Nails of America Memorial, knows exactly what they are doing and will make sure your experience is incredible each and every time you visit them. Went back today and blown away- yet again! read more

Genova Nail Spa Memorial - Short almond peach nails - Nail Salons Near Me - Houston, Texas

DO NOT GIVE THEM YOUR BUSINESS! This place is horrible!!! On March 6th, I brought my daughter who had been saving her gift cards from Christmas and birthdays and ready to use them. We came in and entered with the sign outside saying Nails of America, no notices or signs about change in ownership. We received our services and went to pay with our gift cards. At that time, I was told they could no longer accept our gift cards because they had changed ownership. I referenced the sign on the door and they told me I should have checked Google. I can walk there, why would I check Google? We went round and round. They asked if I had receipts for the gift cards that people had given my daughter. Ultimately I paid and left. I shared this info with my friends and multiple people have been able to use their nails of America gift cards since then. So I called today to try and see if they wanted to make it right. When the person that answered the phone did all she could do, I asked to speak to a manager. The manager told me she was so very sorry but they could not accept my gift cards. I explained the entire situation and told her that they are not consistent and have not changed their signs or posted any notices that they are under new ownership. The fact that I was refused and two friends had different results in the same week is horrible. The manager then told me that they have made two complete staff changes since then so she had no control over it. This business has horrific unethical business practices and will not survive in this area if they aren't going to be customer service focused and replace entire staff twice in two months. They cannot possibly keep quality technicians and cleanliness for long with this type of management. Join me in avoiding this horrible business. There are many other ethical salons to try. read more

This salon is not consistent with their service. My partner went in for a pedicure and the tech went overboard cutting the heck out of their cuticles until they had cut them from under the base of the big toe. It was bleeding and is sore and sensitive now. We're hoping it doesn't get infected but are now scared to go back there. IMO the techs must not all be trained with a proper certification. read more

Genova Nail Spa Memorial - Nail Salons Near Me - Houston, Texas

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I tried to use a gift card here today that a friend gave me for $100. They would not honor it because it is under new management. When I traced back to when the gc was given to me, it appears it was purchased and gifted within a couple of weeks before new management took over. What poor customer service to not honor the gc! I am a business owner and I would NEVER not honor previous customers/purchases ESPECIALLY purchased just before the transition. I am a huge believer in customer service and this gets a zero from me. I will never go back. Genova had an opportunity to see the bigger picture and gain a customer. Instead they lost one for life. If I could rate it zero stars, I would. read more

I called to ask about pricing and was quoted a different price than what's listed on their website. When I asked about the extra $10, the staff couldn't explain and asked me to show a picture in person. When I arrived, I was met with a dismissive attitude and told they needed to see a picture to give a set price. Then, out of nowhere, I was informed about a reshaping fee--even though I requested the same nail shape as before and was told that's included in the service. Another staff member then measured my nails and said they charge by the centimeter with an additional $5 per nail. The experience felt unprofessional and disorganized. I would not recommend this salon due to confusing pricing and poor customer service. read more

Sad to have to make an update like this but it's been a long time coming. Recently, Nails of America Memorial was bought by new owners and is now Genova Nail Spa Memorial and it is just not the same. Firstly, they have done away with any sort of discount for birthday, teachers, students, or any of the previous discounts. They now have a new customer discount (clearly doesn't apply to me) and a weekday morning/afternoon special (again, clearly doesn't apply to a teacher at work during those hours). Yes, the 10% discount I was getting on Tuesday's wasn't a huge amount, but it kept me being a loyal customer. I'll be finding another salon. The staff has an odd "mean girls" vibe and isn't afraid to talk bad about customers and ever each other in front of their clients! The quality is fine, not amazing, and not horrible. I'm sad that my favorite girl, Angel, is no longer working there. Employed one month, gone the next. They are gutting the staff. It's just not the same. read more

Elaine is my go to and legit never lets me down and kills my nail set every time. I've had a few people do my toes but Miss Amy has been my favorite so far. They pay extra attention to detail and are really sweet and friendly. read more

Genova Nail Spa Memorial - Nail Salons Near Me - Houston, Texas

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I drive here from Katy, most of the staff are very consistent, and friendly. Been my go to place for awhile! read more

Genova Nail Spa Memorial - Nail Salons Near Me - Houston, Texas

NOT THIER WORK! I requested a "shape change" for a slightly shorter stiletto, so a can type properly. They tried to charge me $40 !!!!! WTF Who are you trying to rob⁉ I walked out IMMEDIATELY. It's makes me soo sad because this is my normal GoTo spot! #NotAnymore This is the work of Derrick @Milano-Memorial read more

Genova Nail Spa Memorial - Nail Salons Near Me - Houston, Texas

Very nice service! Super kind and accommodating! I place softball and they made them shorter to make it easier to play. read more

Genova Nail Spa Memorial - My nails - Nail Salons Near Me - Houston, Texas

Nails of America on Memorial offers a truly luxurious Milk and Honey pedicure experience. The salon is impeccably clean, and the service was top-notch. They have a vast selection of services, ensuring there's something for everyone. Highly recommend for a relaxing treat! Lots and lots of colors to choose from ! Gel , shellac to regular polish. My feet are happy read more

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EXCELLENT!!! I can't wait to come back to this area for my princess service. Thank you Ms. Ceci and Ms. Sarah as well as the front desk Guys! I enjoyed myself. read more

As you guys can see in the photo, I left a review on Google for my services yesterday. Since I can't post another Google review, I will post a follow up here to their reply. This business is not transparent about their pricing at all; they will nickel and dime you. I'm very disappointed because I'm not a first time customer, but this was my first time getting a design. While I appreciate the explanation, I want to clarify a few things from my experience: * I was not presented with any pricing options beforehand. The "clear base" French or a "regular French" you mentioned in your reply was never offered or explained to me. Had I known there was a more affordable option, I would have chosen it. * The $25 charge for "deep French" was not communicated at any point during my appointment. In your response, you stated it should've been $20, which only adds to the confusion. * I was also charged $10 for "length" despite my nails being short, and $5 for an almond shape, which I wasn't told would be extra. I understand salons have set prices for specialty services, but clear communication and upfront pricing are essential for good customer service. I left feeling blindsided by the final bill and uncomfortable with how quickly the costs added up. While the nail techs did a good job, the lack of transparency and inconsistent pricing unfortunately overshadowed the experience. As I stated in my previous review, I won't be returning; I do hope you consider making your pricing breakdowns clearer in the future, for the sake of your other customers. read more

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So to begin-- the pricing on the website feels intentionally unclear. Expect for your classic French tip cost $85. Next, I had serious issues with the tech-- Anna. The shape was just off-- too thick, too chunky. I asked her to fix it a few times. She eventually grew frustrated and handled my hands very aggressively. Someone stepped in (thankfully) and took over. Nonetheless, for my folks who struggle to speak up at nail salons, this is a prime example of why. The French tip? Well, it just seems like a skill issue. It's so uneven, and I didn't even ask for a deep French tip-- just a French tip. But again-- skill issue. I had already been there for two hours-- I'm extremely disappointed in the service. Extremely, but after going back and forth with not only the tech but the front desk person about the fact that I've had my nails done numerous times and they were never as thick-- I couldn't fight anymore. Honestly, I'd go elsewhere, it was a stressful and honestly unpleasant experience. Save your money and your sanity. Despite the horrible service, did they offer to discount anything? Nope. This is a business that absolutely does not care about their patrons. Kevin-- the thickness is the least of my problems. I love how your response totally glosses over your aggressive nail tech and the horrible French tip. Again, keep your money to anyone reading. read more

Genova Nail Spa Memorial - What I asked for haha - Nail Salons Near Me - Houston, Texas

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I started getting my nails done when it was Nails of America over a year ago. My go to person was Steven. Obviously it's Genova Nail Spa now and I would still see Steven. While he was on vacation, a tech by the name of Sam rendered services on 2/20 and 3/6. I called on 3/19 to schedule an appt. with her for Friday. I was told she didn't feel comfortable doing my nails after doing them twice already and I'm the same person I was the first 2 times. The last visit we joked and laughed, so if she felt uncomfortable, why did she finish the service and we discussed how she was going to do them next time. I would not recommend this place to anyone. read more

Yesterday I went to have a dip manicure. I was asked if I wanted to have my nails trimmed- which I said yes. I then found out they now charge an additional $5 for that because your nails need to be reshaped. It made absolutely no sense to me. They already charge $50 for a dip manicure and an additional $5 to take off the old polish. How can you get a new manicure without removing the old polish? read more

The staff is amazing at this place! Everyone is so accommodating. Every nail technician in this establishment is a BEAST!! You definitely get what you pay for here, relaxing massages that melt the stress away, perfect pedicures and manicures. If you want to try something different like Gel-X, or Chrome, or the Cat eye nails you won't regret it! Overall every time I stop by I have an amazing experience! read more

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Service is consistent and the staff is very attentive. Steven does my nails perfectly every time. read more

Genova Nail Spa Memorial - Matte black (powder) - Nail Salons Near Me - Houston, Texas

The employees are great but the overall outcome of my pedicure was awful. Immediately after I left the salon. The polish was chipping, the clear coat turned a yellowish color within 24 hours and acrylic that a placed on my big toes were so thin that they cracked. I asked for French tip and was charged $25 for basic French (not deep French) I won't be back due to the surcharges and the damage that's been done to my toes from the acrylic. read more

5 of my $107 nails (paid another $50+$20 tip) broke within 9 days of me getting them done. 4 on the right hand, one on the left. Luckily for me, I found out they have a 7 day nail guarantee so I missed it by 2 days and was charged another $35 to get them all fixed. I'm left handed, not even right handed lol but almost all my nails on the right hand broke. They said the manager wasn't there so the guy with blonde hair that greets you listened to my concerns for all of thirty seconds and shrugged it off saying "that's the policy". I've never had this experience but I've also never had Emma do my nails either. That'll be my first and last time letting her do my nails. If I have another experience like this I'll just find a new shop altogether. Such an inconvenience having to come back then being charged again. read more

Did pretty well executing my nail art idea. Great atmosphere and service. Responsive through the Yelp app chat in setting up my appointment on late notice after another salon cancelled. Also conveniently located to my house. read more

Genova Nail Spa Memorial - Nail art - Nail Salons Near Me - Houston, Texas

Wendy my nail tech did an incredible job! I showed her a picture and she knew exactly what to do and what colors. Place is clean and beautiful, will be coming back! read more

awesome job ! i check the price and got a pedicure ! i love this professional service ! i will be back ! read more

Genova Nail Spa Memorial - Nail Salons Near Me - Houston, Texas

Love it here . Very clean shop good atmosphere great workers and always taken advantage of the compliment he drinks. read more

Genova Nail Spa Memorial - Love it here amazing staff , clean shop, drinking wine every time I come here and truly relaxing - Nail Salons Near Me - Houston, Texas

My nails have been neglected for like 2 years and they brought them back to life. I had a dip powder manicure and a milk & honey pedicure. The total for everything was $100 + tip and they took care of me in 1 hour. I know prices are rising everywhere so this was not a big surprise. Lynn and Ashley were my techs. They were sweet, polite, and professional. I will request them again. The ambiance of the salon is clean, quiet, and comfortable. I'll definitely be coming back. read more

Genova Nail Spa Memorial - Dip manicure with design - Nail Salons Near Me - Houston, Texas

Came in way too close to Christmas and was seen for a great gel mani!!! Service was nice and my nails look great!!

Extremely scammy place, not up front about pricing at all. This was my first time, and I had looked at prices on the website before going in. Went in wanting dip ombré, the girl at the front told me to do acrylic instead because it will look better. I asked if there was a price difference, she said no, so I did acrylic. My nail lady Kelly removes my old dip nails, puts on tips for my new set, and starts to apply the acrylic. At that point she told me it was $10 to take off my old set. I asked why because on the website it said there was no charge, and she said it's no charge only if you're doing dip again. I would've appreciated being told it was going to cost extra to remove my old nails before actually doing it, but she's already halfway through my new set so I let it go. Fast forward to when she is nearly completely done with my nails and doing the clear coat: she tells me okay your length is an extra $10 and the shape is $5. I was very confused, because I also paid extra to get tips put on, which I assumed would count as "length". I got maybe inch of a tip. I also assumed that shaping the piece of plastic they glue to my nail would not be extra money. I asked the lady checking me out about it, and she said the "length" charge was separate from the tips because they have a 10 day grantee if you break a nail. So I guess I'm paying an extra $10 in case I break one. Doesn't make sense. At the end of the day the issue was not what they charged me. My issue was that I went in expecting to spend $65 for ombré nails with tips (which was the price listed on the website), and got upcharged for 4 different things without even telling me until the service was completed and had to pay $85. I felt like I was stolen from, especially at the end when she threw in "oh by the way it's $10 extra for the length you chose!" Right before I was going to pay. There were so many opportunities to tell me that before the service was complete. Highly disappointed, will not be returning and definitely would not recommend to anyone. Felt like they were trying to make as much money as possible by not telling you anything would cost extra. read more

gel mani pedi - clean environment and great service. received water when I arrived and services started quickly. Much appreciated. Techs were super friendly too! read more

This has been my go to nail place since they opened. The service is usually friendly and the salon has always been clean. They also have A LOT of chairs on pedi's. They always offer something to drink after you are seated. And I've always had a good experience except the last time that I went. When I sat down in my massage chair for my pedi, a male was helping me this time. This was the first time this person was doing my pedi, and I was kind of in a hurry. So, all I really wanted was the most basic pedi. I usually order a more expensive pedi because I have time for all the extras and it's fun to pamper yourself sometimes. I explained to him what I wanted done and asked him about the least expensive pedi and the quickest. I am not sure if he understood what I was asking, so the lady that was giving the person next to me a pedi, gave me the menu and pointed to the least expensive pedi and told me that one would be good for what I was wanting. The person doing my pedi said something to her and was acting irritated that she suggested that one. After that, she didn't speak to me again... even when I was asking him questions that I am not sure if he understood. It wasn't a pleasant experience after that. He ended up doing a decent job, but it was the most unrelaxing pedi that I'd ever had. I contemplated not doing back after that. I mean, I usually spend quite a bit of money in there because when I usually go, it's me and my boyfriend. And in order to get him to go... I usually bribe him by telling him that I'll pay. And I usually get a more expensive pedi for the both of us. I do plan to give them another chance because everyone else in there is usually so nice, and I am hoping that I don't have to deal with the same person that was so rude. read more

First off, the salon is beautiful, very welcoming and all staff was very nice. I was helped super quick and was offered a drink. What really sucked was the pricing. My nail tech showed me a break down of my nails, but DID NOT have all these extra charges when the initial price was told to me, I would not have agreed had I known that allllll these extra charges would have been added. Starting price- $50 for color powder set " Special shape" +$5 "Length" + $15 (basic length) "Deep French"+ $25 (wth) Nail design + $10 (I knew this would be extra, no surprise here) Plus $15 at the very bottom of receipt pictured, unsure at the moment what this is for First time visit %10 off What was surprising was the extra $35 added for length and French tip type. I have never, ever, been charged that much for a basic job. Many other nail salons that are just as extravagant, kemp and offer the same services without going this high up for "length and French tip type". My nails are prettttty short for $15 added on top. My nails look great, but in all honesty I can get this a lot of other places for a price not nearly as steep. I was also given a "10% off for first time visit" $120 before discount $115 after discount Which should have been $108, not $115 at 10% off. Great product, but sketchy prices. I won't be returning. read more

Genova Nail Spa Memorial - Nail Salons Near Me - Houston, Texas

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This was my 1st time here and it was a great experience. Ms. Jenny was my tech. She was very quick & professional. I nic my toe at the drying booth, told her and she immediately fixed without any problem. I will definitely be back and bring my mom & daughter. You should try them out. read more

Best nail salon I have ever been too. Amazing experience. Sarah was awesome. I wish they had this where I live! When I visit I will sure to be back read more

Butterfly nails by Taylor!!! She is so talented and sweet!! She is worth the wait!!!!! read more

Genova Nail Spa Memorial - Butterfly nails by Taylor!!! she is so talented!!! She is worth the wait!!!! - Nail Salons Near Me - Houston, Texas

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Front desk was nice but the woman doing my pedicure Anne was so rough, she didn't properly do my pedicure and cut me. Instead of telling me right away she dipped my foot in the salt water scrub and tried to keep her thumb on it. I went yesterday, it is now infected and swollen. My manicure was done twice and still didn't get done properly. I usually go to the location in River Oaks and I'm not one to talk down but I've never ever gotten an infection before and usually Nails of America is spot in. Not this time, I'm sorry but not acceptable. read more

Genova Nail Spa Memorial - Supposed to be "ombré" and this is after the second time doing them. - Nail Salons Near Me - Houston, Texas

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Great service. Rose was very kind and attentive. She did a great job giving me a pedicure. Will return.

Excellent nails salon! I've been coming here for a few months. Great service all the time.

I've been coming to nails of America for a little over a year now. I always get the same color & shellac manicure. They've been consistently good until the last 4 or 5 times I've visited. Lately the quality of attention to detail from their techs have deteriorated and recently prices have gone up. I just paid over $50 for a manicure that's not even decent. Uneven coat color and sloppy work from multiple different nail techs. If you're going to charge quality prices then give a quality service. I will not be returning. read more

Prompt, professional service! Very relaxing ambience and attentive staff. Amy did my pedicure which was sooo relaxing and Holly did a perfect job on my nails. Highly recommend them both read more

Love coming to this salon. It's clean and everyone is so friendly. Definitely ask for Taylor for manicures.

They did an amazing job today came here 3x already. I was never let down coming here! See y'all again soon!! read more

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