I was very impressed with their service and products. Dr Emmert did a great job with my…read moreprescription. Her staff is also excellent. Prices are competitive. I will continue going to Riverview Family Eye Care for my optical care.

Title: Prescription seemed to be wrong, but they wouldn't recheck without me paying $95…read more I got an eye exam and a prescription. I told the eye doctor that while the options he flipped to, looked the best out of the choices, the right eye didn't look right. He held lenses over my glasses, that was supposed to be equivalent and it looked ok, so I went with it. I then looked at buying glasses there, but their prices, even with insurance, were about $150 more than other places, so I decided to buy them from my husband's eye doctor. The glasses came back and the vision wasn't right in the right eye so they made them again. It still wasn't right so they asked me to have my doctor recheck the prescription for my right eye. I made an appointment and came in, but was told that they couldn't recheck my eye prescription without having the glasses and that it would cost $95 to have it done. I asked, even if it's discovered that the prescription was wrong, I'd have to pay? And they said yes. So I said I wouldn't be returning and if I have to pay, I will pay a different place to do it. I can't believe they won't check if they made a mistake.

I give this place rave reviews. They're friendly and knowledgeable. They didn't force me to get…read morecaterac surgery I don't want. They didn't tell me no to contacts. I am very happy I changed doctors. I highly recommend them to anybody. Best eye doctor I ever had.

I've been a client of Albany Eyecare for years. I always leave feeling appreciated. I went in today…read moreand Tonna was no exception. She helped identify some issues with my Ray Bans and got warranty going to replace both the frames and lenses. (Painless) So thanks to Albany Eyecare get to start the new year with a brand new pair of specs. Good lookin' out!

Excellent service we brought our 84 yo mother with dementia to get her eyes checked. The staff was…read moreabsolutely fantastic from the reception to the pretesting and the eye exam. Everything was explained to her and they patiently performed the tests sometimes having to repeat them. Dr Drobeck was so patient with her and took her through the exam step by step insuring he got accurate results and best outcome for her. What a great practitioner he is. In the end he just recommended some over the counter reading glasses for her.

Great service. They were able to get us in quickly. They scheduled my kids at the same appointment…read morewhich was a huge help. Very thorough exams.

I went in as my glasses had been stepped on, and I thought for sure they were beyond saving. The…read morelady at the front desk managed to fix them and my other glasses quickly and easily. Truly a life saver!

I chose this location because it was the only provider south of Salem that accepted my insurance…read more Unfortunately, from start to finish, this was one of the most ridiculous and aggrivating experiences I've had. Issue #1: Insurance confusion before the appointment even started. When I arrived, the associate helping me, Veronica, told me they did not accept my insurance because she didn't have it listed. This was despite the fact that I had confirmed coverage both when scheduling the appointment and directly with my insurance company beforehand. She eventually had to call another location to verify the information, but acted as though doing so was a major inconvenience. Issue #2: Problems with the eye exam. The exam itself went smoothly until the end, when the virtual optometrist apparently forgot to save my prescription before closing my chart. I had to return to the exam room and wait approximately 20 minutes while an associate called technical support and tried to figure out how to recover and save the prescription. Issue #3: Incorrect insurance processing and billing. After selecting and paying out of pocket for a pair of glasses, I asked about ordering contacts. My insurance benefit covers up to $170 toward contacts, so I requested a one-year supply and expected to pay any remaining balance myself. Instead, I was repeatedly told my insurance would only cover $95. On top of that, I was charged a $60 exam fee that should have been covered 100% by my insurance. After multiple failed attempts to process everything correctly, I was told to go home and call my insurance company myself. Issue #4: The insurance issue was caused by employee error. After speaking with my insurance company, I returned to the store. Veronica again ran into the same issue. Another employee suggested deleting and re-entering my insurance information from scratch. Veronica seemed annoyed to do this, but as soon as she re-entered the information correctly, the full $170 benefit magically appeared. The problem was not my insurance, it was entered incorrectly from the beginning. Instead of taking ownership of the mistake, the blame was repeatedly placed on me and my insurance provider. Issue #5: The wrong contacts were ordered. I specifically requested a one-year supply of bi-weekly contacts. Veronica processed the order and I paid more than $150 out of pocket. When my husband later picked up the order, we discovered that she had ordered three months' worth of daily contacts instead. I genuinely do not understand how an order could be that different from what was requested. Issue #6: Management promised a resolution and still got it wrong. I called and spoke with the manager, who apologized and assured me she would make the situation right. She told me she would order the correct one-year supply of bi-weekly contacts and waive any additional fees because of all the mistakes that had occurred. A week later, I returned to pick up my contacts, expecting the issue to finally be resolved. Instead, there were only two boxes waiting for me. When I explained that I was supposed to be receiving a one-year supply, the associate helping me checked the order and informed me that the manager had only ordered two boxes. He acknowledged the mistake and offered to add two more boxes to try to make it right. At this point, I had dealt with insurance errors, billing issues, prescription problems, incorrect orders, and now even the manager's attempted fix was processed incorrectly. Every step of this experience involved errors, delays, or misinformation. Mistakes happen, but what was most frustrating was the complete lack of attention to detail and the fact that I repeatedly had to spend my own time correcting problems that were created by the staff. What should have been a simple eye exam and contact lens order turned into multiple visits, phone calls, and hours of unnecessary frustration. I cannot recommend this location based on my experience. I would much rather drive to Salem every year than ever go to this location again.

I have been a patient of record at this facility for decades, intermittently. I called to book my…read morehusband an appointment for today several weeks ago and was told for him to arrive "a few minutes early for paperwork". He went to the wrong Albany facility, so arrived at 10:10 AM for his 10 AM appointment. They turned him away, stating he should have arrived at 930 AM. When I called to inquire as to the discrepancy of early arrival instruction as he would've had a larger cushion of time to have made it to the correct facility, the receptionist said that it's here nor there because he was late, and that they have a seven minute policy so he was there for three minutes outside of the policy, and they are now booking out to May. Wow.

Joel Tuddel is the best optometrist my daughter has ever had. My daughter has autism and…read moredevelopmental delayed. This guy adapted to her was kind, fun, and AMAZING. My daughter normally struggles this was such an easy appointment today. She is obsessed with color contacts and had questions. He was supportive and willing to listen and explain to her about them. I highly recommend him for children especially with special needs. I have struggled to find someone who adapts so well for my daughter. This guy is deserves an award.