O was unable to retrieve my vehicle from the auto body shop due to illness. JR. towed my Honda…read morecivic from E Providence down to me in Westerly. . He even offered to stop and put some gas in it for me because he was rightfully concerned that I wouldn't make to a station. I'm thrilled with his customer care.

I honestly can't say enough good things about this place! James Auto is the most honest auto body…read moreshop you will ever come across and also extremely competent and friendly people on top of that! Highly, highly recommend!

Extremely professional, clean and organized place. They…read morewere friendly and went above and beyond to give us all the needed information as we were dealing with multiple insurance companies. Rick's staff was more helpful than our own insurance company and whenever we hit a snag, Rick's stepped up to help resolve it quickly so that we got what we needed and insurance was satisfied. They were even helpful when we ran into a problem with the car rental that we were utilizing from our insurance. Excellent customer service, good quality, and the cleanest car repair place I've seen-especially their parking lot and building which fits in Ivey to the mostly residential area.

I got rear ended about a month ago. Not the best experience - but dealing with Ricks made it…read morebetter. Jessica helped me when I called to get a drop off arranged. She was friendly and courteous, and helped me navigate scheduling everything and made me much less anxious about it all - and I am an anxious person. The thought of getting a car in for repair, waiting for it, possibly having to buy a new car, it was all a lot. When you get great customer service and deal with an excellent employee it makes it seem a bit easier. TBH my car ended up being totaled - so I didn't need their services for repair. But - when I dropped my car off I got these emails with updates and an estimate of the cost almost immediately. I think that was most impressive for me - I'm not big on talking on the phone, so to get that information electronically was super convenient for me. I definitely would recommend.

I really could not say more positive things about this place. Having my car fixed here had me…read morefeeling like I was a QUEEN. I literally have never had such great customer service at a car repair place- I also really appreciated how they walked me through the process and informed me along the way. They kept me updated through texts and DID AN AMAZING JOB. It was like a whole new car. I recommend everyone to go to A1 in EP!!! Best place ever.

Well well well it's no surprise but A1 Custom Auto Body did it again!!! Excellent repairs and…read morespeedy service and not to mention the detailing when I picked it up both inside and out! Can't forget to acknowledge the girls in front, Kristen Ingram YOU are the smile and personality of that front desk! From a hug and a warm welcome to the confidence that my car will be perfect when done. Thank you all so so much!!!! I will always recommend you guys. Let's just hope I won't be back to visit anytime soon. (Although this totally wasn't my fault) Thanks so much to you all!!!

This place was exactly what I WAS looking for. They were reasonable, provided Rental car pickup and…read moredropoff on site. They gave me a fair estimate. (front fender dent) Very professional. Lori the managere was especially friendly. And they delivered! on time as promised Their detailing was ' on the house.' Very satisfied. J T

Excellent service, Quality work, and Best value!…read more The quality of the repairs was top-notch; my car looked as good as new, with no sign of the prior damage. The paint matched perfectly, and the finish was flawless. What impressed me most was the excellent customer service. The team at East Bay Auto Body went above and beyond to ensure I was satisfied with the work. It's clear that customer satisfaction is their top priority. I highly recommend East Bay Auto Body to anyone in need of high-quality auto repair. Their professionalism, efficiency, and customer service are what set them apart. Definitely a five-star experience!

Hello, I took my car here after a collision. I was recommended to see "mike" evidently, the owner…read moreby a friend. My car was fully covered with a 1000 deductible. I did not want to fix what I thought to be minor damage using my insurance. Mike, after looking at my vehicle told me there was frame damage which was odd because the door was barely dented. Anyway, he asked me to leave the car with him so I did. After a week I wanted to pick the vehicle up because he wasn't returning my calls. I show up to get my vehicle and he gives me a song and a dance about him not calling back. I said, no problem, I'm going to take the car some place else. He was very adamant I didn't do that. I explained to him ive got someone standing by to do the job and its not a big job. When i first met mike he said there may be frame damage hed have to look to be sure. Every time I drove the car after the damage it drove strait as an arrow and didn't seem damaged at all. He even asked me if the car "pulled" the day I met him. I told him no, it did not and how does a frame get damaged by my son riding his bike and crashing into my door? I get my car and drive away and it won't stay strait pulling so hard to the right. I go to the shop I decided to use for the minor repair with barely a dent on the right rear door and the mechanic looks at the frame. He told me based on what he had observed, it appeared that someone had hooked the car up to a frame machine and bent the frame what seemed intentionally. I immediately figured out why mike was so adamant about 1. Me leaving my car and 2. Me using my insurance. Bad man running that shop. He seems to me to be a thief and a con man. Buyers beware.

Amazing just amazing. I got my first ding in a new car. Mike told me I actually had two dings. Now,…read moreit looks like it did when new. Couldn't be more satisfied!

Worst bodyshop horrible work paint peeling off 6 months later. Shut this place down I've reported…read moreto my insurance now must sue him

They did awesome fixing my 2016 Hyundia and the color match was amazing. It's an Ocean Blue…read more You'd never know that I was rear ended. Al handled everything from insurance to rental car. Highly recommend!! Thanks for everything Al and son

Car was fixed quickly. Very happy with the repair work and customer service. Highly recommend.read more

My car was involved in an accident last year and having only lived in Rhode Island for about a year…read moreat that point I didn't know where to bring it. Luckily, a friend of mine suggested this place (specifically Dino himself). I showed up and Dino took great care of me and my car from the moment we met. His crew provided me a rough estimate right away and then an official written estimate by the next day. Once I decide it would be worth enacting my insurance policy to cover the repairs, Dino took care of the rest. He was in touch with the insurance company, got me a rental car, and got my car back to me in a matter of days. He was extremely flexible with my schedule, especially knowing I am a doctor, which made pickup very easy. Huge thank you to Dino and his crew for all the hard work and getting my car back to me promptly

Thank you for a great job installing a front splitter on my Golf R. Looks awesome!…read more I'm so glad I found your company on Yelp.

From start to finish, my experience was truly A+. I primarily worked with Janice and Brad, but…read moreevery team member I encountered was outstanding. The quality of work was exceptional, but what really set this experience apart was the communication and customer service. Janice kept me informed at every stage of the process, setting clear and realistic expectations about the timeline--and they even finished ahead of schedule. Brad walked me through the final bill in detail, making sure I understood all the services provided. After a terrible experience with Arbella Insurance, working with Total Care was a breath of fresh air. They turned a frustrating situation into a truly positive outcome. I couldn't be more grateful.