This is the best dental office I've ever been to. Dr. Graves is so friendly and accommodating. I…read moreabsolutely love the staff. They actually took the time to listen to me and made me feel comfortable about the decisions that I had to make. I will always come back here. It is truly a gentle dental experience

My wife had made a reservation in December of 2025 for the hygienist for a cleaning, as it was…read morebooked out for six months and we live in Florida, but are in the area for the summer. She was quoted under $200.00. When she arrived at her appoint ment today. The office was incapable of opening the email with her x-rays and told her that will be another $200 plus. She will need to have the doctor look in her mouth for another $100 plus. So the cleaning will be over $550.00. We had used this office before with great results, and found out today the office was sold since December and have now policies. Ww will not be using the services here or returning. We have updated our local friends with this information. Take heed.

My kids had their first appointment today in which we drove over an hour to get here. We were…read moresitting in the waiting room, waiting to be called in when Sally McSweeney lost her mind, acted unprofessional and inappropriate because I had my mask under my nose. I was having a hard time breathing. I put the mask on, while trying to tell her I couldn't breathe and she went crazy, caused a scene & went to get her husband, Dr. McSweeney. Mask wearing is NOT a law, contrary to Sally's lies and false information. I have been to doctors offices, dentists and a hospital, none of which required me to wear a mask. There isn't one single place I go where masks are required, medical facilities included. This is a dentists office. Masks come off to treat children. They are literally inside children's mouths. I'm guessing Sally doesn't actually believe her mask and face shield work. I sure hope Sally & Tim McSweeney are masking up in their daily activities outside the dentists office. I hope they're wearing masks at the grocery store, country club, etc.. If not, this is all just for show. We chose to leave. At $5-6,000 for braces for each child, they just lost $10,000+ from us. I will gladly spend my money elsewhere and you should too. If Sally is this unhinged before we were even seen, I can only imagine how dreadful our entire experience would have been at McSweeneys.

Dr. McSweeney, Sally, Margaret and the entire staff at McSweeney's Orthodontists have made the…read moreexperience of getting orthodontists for both of my children seamless, convenient and truly amazing. One of my children was a devoted thumb sucker and was a hard case. Dr. McSweeney never gave up, was never intimidated by the situation and was so determined to provide her with perfection. My other child broke their jaw and was attacked by a dog all while wearing braces which complicated and prolonged the treatment. Dr. McSweeney took it all in stride and has continued to deliver amazing results. His staff is super accommodating with appointments, school and athletic schedules, flaky teenagers, less than perfect use of elastics & teeth brushing, etc. They are kind, thoughtful and patient people who are devoted to their work and their patients. I would go back to them 1000 times over and highly recommend them to anyone looking for a great orthodontic provider!

I have yet to have a positive experience here. Both crowns they did for me lasted less than 4…read moreyears. When I had one replaced earlier this year, it was such a bad fit I couldn't even close my teeth together and it hurt if I bit down. The dentist blew me off, saying "some discomfort is normal" until I was sobbing, then decided to check the bite and low & behold it needed a ton of adjustment. I complained for the past year about a tooth where food was getting stuck between it and my gums. They told me "make sure to floss" - thanks, I do. Said tooth finally chipped and they told me there's a big cavity. Really? Why didn't you find it at any of my previous appointments where I complained about it and had x rays done? Of course it took them 3 weeks after it chipped to even see me to tell me that. And they didn't even schedule me an appointment where they could do anything about it because they had too many other people scheduled at that time. What? What was even the purpose of this appointment then? They told me to come back another day then promptly cancelled my appointment even though I responded yes to their email confirmation. Apparently it's policy now that they need phone confirmation, but no one bothered to communicate that to me, and I work a job where I can't have a phone on me all day, so of course I missed the call when they tried to let me know an hour and a half before the deadline to confirm. I am done here. I would rather drive two hours to get to another in-network dentist than waste any more time or money here. UPDATE: They did give me my appointment time back last minute. I couldn't make it on time (I work far away), and they still saw me even though I was an hour late. And FWIW, the dentist I saw today was very considerate towards me compared to the one I saw in January. Unfortunately, part of the way their office works is you don't get a say in which dentist you see.

Dr. Adam Belmadani aspen plattsburg ny botched oral surgery by deciding on own to change treatment…read moreplan. He wanted to use partials( cheap costumish things with protruding sharp wires) leading me to believe that he cared more about $ than patients. He left in decayed teeth( he said they were ok) to use as anchors( fail!). I have been in pain for most of 10 mo since that horrific day. He should not be allowed to touch patients( i have reported to opd and am suing)

Zero stars for this dentist if that were an option. Dr Klein puts on a good show and charges…read moreaccordingly. This show inspires unwarranted confidence. He convinced me to have many teeth pulled including one that had recently had a root canal and crown installed so that he could sell me on a partial denture. This old fashioned ugly denture never fit leading to gum sores. After several failed attempts at adjustment, I returned for the final visit nine months later. He charged $180 for this visit and wanted an additional $800 to correct his mistakes. This partial denture was so poorly engineered that it soon fell apart. I went to a new dentist where I discovered better options such as a full arch bridge that would have been more long lasting and much more comfortable. I have since had this done for less than the lousy partial denture!

This dental office was completely unorganized and unreliable. The doctor made me wait 45 minutes…read morejust for a check up, because he was too busy talking to friends outside the window in the parking lot. I will never be back here again and I will not recommend this office to anyone!

This place is just horrible. Go anywhere else. The dentists never look at patients notes. The staff…read moreis kind of rude and they keep making you sign off the wall stuff that is incorrect. They are just awful.

The staff here is excellent, they are very personable and customer service is top notch. They have…read morealot of newer equipment including a neat digital x-ray technology that shows your x-rays instantly on the computer screen. They also have another instrument called a diagnodent which is a laser that they put on your tooth to determine tooth decay that might not show up on the x-ray. I did not like the fact that they have to set up a consultation visit before the actual cleaning that took about 4 hours out of my day and seemed like a way to get extra money out of me. Alright now why the 2-star review, well I understand that the economy is bad but they tried to tell me I needed 4 fillings and I had NO cavities! Because there might be the chance that I can get a filling in this spot because it is starting to show signs of tooth decay....needless to say I will be getting a second opinion.

Our experience with North Country Pediatric Dentistry has been extremely frustrating,…read moreunprofessional, disorganized, and has directly affected my son's treatment timeline. In March 2025, we met with the orthodontist and were told my son needed all four incisors removed and spacers placed. When I later called to schedule his initial extraction appointment, the office could not locate the orthodontic order. We scheduled anyway, but when we arrived for the appointment, the dentist again could not find the orthodontic order, which resulted in the procedure being rescheduled. At that point, I asked why a new order could not be requested from the orthodontist and was informed that the orthodontist we had originally seen was no longer with the practice. I then requested a consultation with the new orthodontist to clarify the treatment plan and was told a consult was not necessary. At his June 24th extraction appointment, the dentist removed only one tooth and stated the others did not need to come out. At that time, his spacers still had not arrived, and each time I inquired I was told that "the lab was still making them." At his August 27th cleaning, a different dentist informed us that the remaining incisors did need to be removed and advised scheduling another extraction. Again, I requested an orthodontic consultation and was told it was not needed. After further confusion and another cancelled appointment, we were eventually told that we did need to meet with the new orthodontist, which finally occurred on December 12th. At that visit, we were again told the same plan: the remaining incisors needed to be removed, spacers placed, and a palate expander would be required. The Plattsburgh office manager acknowledged that there had been staffing issues and stated that some employees had not been properly performing their responsibilities and therefore been fired (extremely unprofessional conversation to be has with a patient's parent). She assured me she would personally follow up with the lab to ensure my son's spacers were ordered and tracked. My son was then scheduled for December 28th to have the remaining three incisors extracted. I specifically asked whether we should wait until the spacers arrived before proceeding, and I was told they would be ready within 1-2 weeks after the extractions, so it would be fine to move forward. Weeks passed with no updates, and multiple phone calls were not returned. On January 30th, I was finally able to speak with the manager from the Malone location, who was assisting in the Plattsburgh office that day and was professional and very helpful. She investigated the situation and discovered that the spacers had never been ordered at all, despite previous assurances. She immediately spoke with the Plattsburgh office manager, who stated she would have the dentist place a rush order on Tuesday when he was in. When I followed up again, I was informed that nothing had yet been done and that this was the first the Plattsburgh office manager had heard of the issue. During that call, she raised her voice, spoke to me in an unprofessional manner, and stated she had no control over the dentist or the lab. I have also personally witnessed her speaking unprofessionally to other parents over the phone while sitting in the waiting room with my child. In addition to the treatment delays and communication failures, this office has previously sent me another patient's full name and appointment time, which raises serious HIPAA privacy concerns. The repeated miscommunication, lack of follow-through, inconsistent treatment decisions, and unprofessional interactions have made what should have been a straightforward pediatric dental process unnecessarily stressful and prolonged. I strongly encourage parents to carefully consider their options before scheduling care here.

Never again. Their staff lied to my face, treated my children as though they are machines being…read morebuilt on an assembly line, and missed important medical problems that were bigger issues to fix later. On top of that, their staff is judgmental instead of empathetic. Save your children from a lifetime of hating the dentist and steer clear.