Edit update as of this morning: I called to confirm cap was replaced as the gentleman I spoke with said it would be yesterday, I was in the office and not sure it had been done. A simple - Yes, it was and some form of notification would have been professional. Instead MANDY proceeded to grill and question me "did you not call yesterday?" "were you not home to see?" etc etc. Just say "yes it was replaced"......... I will never use this company again, due to the unprofessional manner of the front office woman. I should note that the gentleman I spoke to yesterday was completely professional and friendly - it appears to be MANDY. If I could give her negative zero stars I would. I've used this company for a couple of years, and the technicians have always been very friendly and professional. Unfortunately, communication with the office has been extremely frustrating. I left multiple messages to schedule service and received no callbacks before finally getting through. After the tanks were pumped, I again had to repeatedly call to obtain an invoice and a payment link. When I finally spoke with the woman in the office, she informed me that a tank cap had cracked during service and said it would be replaced right away. She did send a payment link, but it did not work properly--both bank and card payment links were broken and failed before submission. I continued calling and leaving messages in an attempt to pay by phone. When I finally reached her again, I was told the online payment system "works fine for everyone else," in a condescending manner, and that no one would come to replace the cracked cap until payment was received--despite my repeated attempts to pay. She also told me she could only hear "every other word" during my call to her, but oddly she seemed to capture my card number just fine without me having to repeat anything. The bill was paid immediately upon receiving a live person, but the cap issue remains unresolved. They were also to send inspection reports to the township, and based on this experience, I have concerns about whether that will actually occur. Being treated as if I were avoiding payment (its been a week since service), when I was the one consistently calling to resolve it, was disappointing. Due to the poor communication and customer service, holding my broken cap hostage for payment etc. I'll likely be taking my business elsewhere. read more

Frustrating experience with this business. I required septic service at our house in January this year and Steve came out and could not locate where the drain field was on my property and made his way all the way to an elevated area almost in the neighbor's property and started digging and looking for the mounds without asking the location. When his workers came out to do the work, they went straight to the location behind the septic tank with no questions where it is located. Had another septic problem this week where they said a 1 year and 5 month pump was faulty and had to be replaced, but was under warranty. After a discussion about being charged installation fees again for a faulty pump where installation was paid when originally placed, the crew came out. Working from home I had to talk to them while on meetings, the guy asked if they could take the septic truck on to the lawn to the back of the house. I asked if it was necessary and he replied the ground was hard enough and went ahead, taking both trucks out without an opportunity to say no. They destroyed much of our landscaping efforts and destroyed a newly planted holly shrub. When I contacted Steve with pictures, I received no response so moved forward with a review. read more

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My experience is close to one posted by someone else. We are trying to sell our house and the Buyers used them for the septic inspection. From the information we received, they didn't understand our system and recommended about $1,000 worth of additional testing. Since I have watched them do work in our neighborhood previously, they are not someone I would choose to work on my system. The inspection report confirmed this. read more

An extremely professional, expert company, who I have used for many years to maintain a septic system in Buckingham Pennsylvania. Superb service. read more

Find someone else. These guys use the old FUD factor. (Fear, uncertainty and doubt) There is no end to it. I was buying a house so I need an inspection. They charge me $250 for a septic inspection. They did nothing and reported what my 14 year old son could have done. They suggested a hydro-test in the seepage pit that cost $850. Upon performing the test, they noted there was another seepage pit, which they should have found in the initial inspection. They conducted the hydro-test and said it was inconclusive since they had to conduct the same test in the second seepage pit. They wanted to charge me $250 to install lids on the septic tank. After the initial inspection, I asked if they marked the septic tank location. He said, yes. No markers or flags were to be found. I don't understand businesses that take advantage of people and lose customers for life and the referrals they would have given. Be honest! Do a good job and charge a fair price. DO NOT USE THESE GUYS. read more

So far, I love this company! I ordered a portable toilet for my wedding and dealt with Stephanie over the phone. Stephanie is super helpful and always friendly. The company seems very professional and organized. Prices are affordable too. Let's just see if the port a pot shows up in good shape this Saturday for my wedding! read more

I used their services and wasn't satisfied. They were very responsive as a company and helped make it right! They stand behind their work. read more

Great services. Prompt reliable reasonable. I've been using them for 10+ years for my septic system. Friendly employees.

These people are shady in the way they do business. They install a septic system, but destroy the lawn (and leave gravel and stone everywhere and then seed over that, making it impossible to mow the lawn) and break things and don't tell anyone about it until after they've covered it up and it's "not their problem". Will never ever do business with them again. read more