I've got one word....... KESH!!!! I am in process of building a home and refurbishing a few properties ....... Kesh has gone out of her way to answer every question, or find the answer. She has gone over and above, in a time when great customer service doesn't happen anymore........ I actually tried Hiring her for one of our businesses, but she is loyal enough to stay where she is. I called the business and spoke to Glen, just to make sure they know how outstanding an employee they have!!! I hope George Morgan rewards employees with great pay and commission!! Thank you again Kesh!!!! read more

Glynn (at least I think that's who it was, an older gentleman) behind the counter was extremely helpful in helping find a solution in removing an old delta faucet that had a stubborn basin screw. He found the part, gave us recommendations on where to find a tool for it, and offered us an older tool for delta to try to remove it. Would go back when I have more questions about my newly installed sink! read more

I needed to replace 2 water heaters in my house located in a crawl space that were leaking.. I received quotes from the 2 big box hardware stores, both about $7K - ouch. Both quotes had a lot of extras that they said needed to be added - extra labor to carry out the old heaters, re-routing pipes. GM plumbing estimated $5.9K, I gave them the go-ahead and in the end the bill was $4.9K. (Note: the quote for the physical actual water heater units was fairly close between all 3) GM completed the job in 2hrs - fast, efficient and less expensive, - a great combination. read more

My go-stop for any of my plumbing or fixtures needs. Prompt friendly knowledgeable service every time. Would definitely recommend.

Vast inventory and helpful, friendly staff. Our kitchen faucet, installed five years ago when we updated, had what we thought was very low water pressure. We went to George Morlan looking for a new faucet with a better flow rate. A new faucet could have cost well over $100. When we explained our flow rate problem to the staff they suggested using a different part in our existing faucet. With the 1.5 GPM connector replaced we have magnificent flow. For $40 we solved a problem that we were prepared to spend a lot more on. read more

Douglas in service is amazing. Set me up with a new water heater for my 98 year old mom. Installed next day. Great!!!

George, WTH I just paid $400 bucks to fix my water heater. I bought your warrenty, it is 6 years old. I have to call you back to install the part that I was required to pay and overnight it. In otherwords today it was $400 for nothing. I will still have to pay again for labor to install this part. George this is not cool. Why didn't you yard it out so I have hot water today. Come on George! This is not customer service. read more

I recently bought a house that was in dire need of new toilets, which I considered buying online. However, I really didn't want to get broken toilets in the mail, so I found George Morlan sells the toilets I was interested in. I made a visit to the Tigard showroom and saw one of the toilets that I wanted was in stock. After a short discussion with a salesperson, I was able to buy three toilets and arrange for one of their plumbers to install them. The installation was great and saved me a lot of anxiety of doing something wrong. I have some future plumbing projects and George Morlan will be at the top of the list. read more

Great showroom and very helpful team. They have a lot on display which was great. Some in our budget, some way out of our price range. read more

George Morlan Plumbing Supply - Inside - Kitchen & Bath Near Me - Tigard, Oregon

I was very happy with the work done by Miguel Longoria of GEORGE MORLAN Plumbing Supply. Within two hours of my phone call to GEORGE MORLAN, Miguel was at my house and started work replacing my old hot water heater. Very professional, friendly, and efficient. I would call them again if I needed other plumbing work done. read more

We have been shopping here for years! We have locker rooms at our business and they are always needing this or that replaced. Today we we were in for a toilet valve and the whole process took less than 5 minutes. We'll be back! read more

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Excellent experience! I sincerely thank the exceptional folks at George Morlan Plumbing for their help in replacing my water heater. In just a few minutes, they told me exactly what I needed after my old one stopped working. After sending him a couple of photos with the model info and available space in that corner, we were done. They arrived the next day, removed the old one, and installed the new one securely. I was very pleasantly surprised at how clean and efficient everything went. They had the unit I needed in stock. Their prices are higher than other places, but it was well worth it! They know their stuff, and I prefer supporting local businesses with trustworthy people. He answered my questions about rebates, various water-heating technologies, warranties, space and safety requirements for building codes, etc., and he was polite and respectful of my time. Considering how difficult it is to reach someone for help elsewhere without giving up your contact information and subjecting yourself to countless calls for weeks from people hard-selling their products and services, these guys were a breath of fresh air. I highly recommend saving yourself much wasted time and frustration elsewhere--call these folks, and I'm sure you'll be as impressed as I was. 5 stars, A+!!! read more

I went in today and requested 3 waterline caps in two different sizes. I was told that the sizes I wanted were incorrect and that the contractor at my house didn't know how to properly measure the waterline opening. The employee told me to get a picture of the pipes. So I went home a block away and got them. He sold me what he said were the actual correct sizes and I went back home only to find one was too small. I went back a third time and was helped by another employee (who said they were having a bad day and they weren't friendly either) but they did however sell me the correct caps, the exact sizes of caps I asked for in the first place. This is why I never go there, I always get rude service and incorrect parts. Thanks for taking 40 minutes out of my day by not listen to me in the first place. read more

I received EXCELLENT service from a legendary NW company this week. I'm not even gonna tell you who because you'll know as soon as I say that for the first time on my life I needed a new hot water heater. The song is probably already in your head! Wife came in from the garage, asked me to come see a puddle. Ours was an 18-year-old unit - yikes! - obviously time to replace. Did a bit of online research, had an idea what I should expect to pay, called a buddy in the business, asked if he knew a guy. He did, would make me a deal, XX+100. From my research that was a pretty average price, not really a "deal". All the places I researched were within a couple hundred dollars of each other, so because the song was stuck in my head I checked out The King. The King has a reputation for great work, also for costing a bit more than average. I found the first rep to be accurate, not the second. The King was actually $100 LESS than my buddy's "deal", plus included a 12-year warranty, all new supply lines, etc., not to mention the peace of mind that comes from working with a company with decades of experience. I answered a few questions, hit "submit", minutes later received a quote at a surprisingly far, competitive price. Called Sunday afternoon hoping to get an appointment in the next few weeks. "Is Tuesday ok?" Yes please! Very pleasant guy, Stefan, shows up on time, checks out the situation, says "This isn't right." Asks how long I've lived here, I told him about three years. He tells me that my set-up shouldn't have passed inspection, the vent pipe was routed incorrectly and not up to code. No way I'd have known this! He re-routed the vent and corrected all the wrong that the previous owner left me and didn't charge even a dime over the original estimate. THANK YOU George Morlan Plumbing. The water heater KING. There's a reason that song is stuck in your head. read more

Look! I got the adapter needed for attaching our garden hose to our outdoor spicket! Tonight was my first time to water my front yard potted plants with a HOSE! I didn't have to carry a Rubbermaid container back and forth between spicket and planter pots. Wow!!! Yes - there is a frustrating story behind this caption. Bottomline, I am THANKFUL for Alex at George Moreland Plumbing -- he knew how to fix my ridiculous outdoor water spicket. Time for me to write a Yelp review! Honestly newer homes should have outdoor spickets that FIT garden hoses -- no adapter required! Employees from three different stores were trying to be helpful, but weren't. It's been a two-week effort of me trying new things and facing disappointment. NOW I am joyful that it's working! Isn't it a thing of beauty? read more

Love this place! Yesterday, I went in looking for a replacement washer for a handheld showerhead hose. Went up to the register and got exactly what I needed, plus a new showerhead to replace the leaky one that I was intending to order online. Also, troubleshooted my water heater issue all in one visit! read more

I contacted them online to (non-urgently) replace my electric water heater and supplied them with the requested info. I found the online request tedious and useless. It took 2 weeks of back-and-forth phone calls, online submitting multiple photos of the old water heater, closet it was stored in from multiple angles, measurements of door clearance, plus the make, model, serial number, measurements of the old water heater, my name, home address and phone number, (which I sent repeatedly during the entire process). The water heater was finally replaced, and after waiting an hour as instructed, I ran the hot water tap and hot brown water came out. This continued for hours, never resolving. By the next day the hot water was less brown and more beige, but still murky, and it would leave a film behind that coated the sink. I called and they sent out the same technician the following day. He could not find anything wrong with the installation, called GM and told me their advise was for me to wait 2 weeks to see if it will clear up on its own--essentially "live with it." I dismissed the tech and telephoned GM myself and told them I did not spend $1500 to get hot brown water, and that the new heater had to be defective, as the problem was not there until it was installed. The rep I spoke to was argumentative, implied I was mistaken, and there couldn't be anything wrong with the new heater nor the installation. He reiterated the suggestion to wait 2 weeks for it to clear, and told me it I could bathe in the water, just not drink it. He detailed the inconvenience for them to order another heater from the supply, have it delivered and installed, and that there was no guarantee the problem would be fixed. I found it insulting to argue over this, and I asked, "would you bathe in hot brown water?" The response was silence. He agreed to send a different technician out to investigate. The second tech who arrived, "Luke" was truly professional. He did a thorough evaluation of the water system, couldn't find anything wrong with it, replaced the water heater with a new one, and within an hour, the brown water resolved. read more

George Morlan Plumbing Supply - Brown Water from water heater #1 - Kitchen & Bath Near Me - Tigard, Oregon

We walked in and were immediately helped. Todd worked with us for an hour. We found everything we need to put in a new shower. He showed us all our options and led us to the websites we need. Highly recommend this store. read more

TLDR: Service center folks bad at their jobs, didn't register product with manufacturer, charged exorbitant amount for less than 1 hour's work (~$1,000) for a replacement install. We purchased a water heater about 3 years ago from George Morlan. Soon after it was installed, I noticed a pinging sound from it after we used the hot water for more than about 5 minutes at a time. I called up their service center, described in detail what sound I was hearing and that it was coming directly from the water heater and that I could hear it through a wall, and he told me that it was an issue with the pipes - specifically that I had water hammer. He told me that I needed to install water hammer arrestors and have my house repiped. He refused to listen to me when I repeatedly told him it was an issue with the water heater and the previous water heater we had didn't have this sound at all. He also refused to send someone out to look at the water heater. Well, we installed the arrestors with no change to the sound coming from the water heater. Then we had a repipe this year, with no change to the sound coming from the water heater. I called the service center back after we continued to have the sound in the water heater after the repipe, and they told me the same thing: it's an issue with the pipes and there was nothing they could do about it. After several minutes back and forth, they finally gave me the phone number to the manufacturer's service center. The manufacturer was easily able to identify from my description that it was an issue with the water heater itself. Thankfully, it wasn't a dangerous issue, but it was something that required replacement. And, they replaced the water heater for free, though I would have to cover the cost for the installation. I figured I'd be out a couple of hundred dollars. Spoiler: it was not a couple of hundred dollars. I also found out during this call, that despite the original installer for George Morlan saying THEY would register the water heater with the manufacturer for the warranty, they DIDN'T. Thankfully the manufacturer didn't have an issue with this and registered it for me over the phone. When I scheduled the replacement to be installed, I found out that it was actually going to cost me almost $1,000. I about lost it. But I HAD to go through George Morlan for the replacement install because I had originally purchased the water heater from them. The installer who came out was...fine. He did an alright job. But it took him less than an hour for the work to be done. Almost $1,000 for less than 1 hour of work. Absolutely ridiculous. When I looked at the details of the receipt for the replacement install, they charged me the EXACT amount for the installation as what the cost of the water heater was (they listed both the water heater price and the replacement install price, and they were the same). I will never use George Morlan again. Honestly, I feel like I've been scammed. read more

Glyn is THE BEST! Super helpful, knowledgeable and professional. They not only earned my business they earned my loyalty!

I am in awe. Problems developed during the replacement of three toilets. Jesse, the lead installer, spent a day and a half trying to do the installations complicated by the supply line locations from an earlier re-pipe. But Jason, and his manager, Glyn, went the extra mile to get the job done quickly and honored the original estimate. I can't compliment these people enough. No COVID excuses, just great customer service. read more

I have a water heater located in the attic. I submitted the requested photos of the heater and location. I was told they had done this type of attic installation in my area before and that I "was the perfect candidate for a tankless conversion." On the day of the anticipated installation (I took the day off work for this), the installer, who was here no longer than 15 minutes, told me the tankless water heater required a dedicated vent to the roof or side of the house (the current tank shares venting with the furnace.) He could install the dedicated venting and cut a hole in the roof or side but could not guarantee exterior water intrusion as they don't do exterior work and he only carried an 8 ft. ladder. This critical piece of information could have been relayed over email or phone, considering they stated having done this type of installation previously. I declined the installation at that point. When it was all said and done, the installer's boss, Randy, wanted to charge me $200 for the visit. It should be noted the installer, Luke, was polite, professional. read more

Yeaterday, we had a major leak break through on our water heater. We called George Morlan as a last resort as they were the only place that promised same-day appointments. The repair guy was supposed to come after 6pm. By 7pm, he had still not shown up. My husband tried to cal them several times, and no one answered until after 8pm. We were told they could not contact their repair man and had no idea if or when he would be coming. They said they would try to contact him again and cal my husband back. They never called us, and we're closed when we tried to call back about 20 minutes later. Horrible customer service. read more

Only call this company when you're ready to buy a new water heater. If you just need a repair, they will still do all they can to sell you a new water heater. Stefan at Morlan (waterheater@georgemorlan.com) was dead set on selling me an $1,100 heater so he could get his commission. Led me to believe my water heater was too old and the repair costs too high. This was all untrue. In the Portland area, call 'Stan the Hot Water Heater Man' for honest, top-notch water-heater repair service. They vacuumed out some accumulated dust, replaced two small parts, and had the water heater working in 10 minutes. Cost: $136 read more

Was in and out really fast. They knew exactly what I needed and presented options. Will go back for plumbing supplies.

Man I should have checked these reviews before I drove all of the way from Salem. Horrible customer service and knowledge. This guy doesn't even pretend like he wants to help. Whatever you do avoid this location. What a waste of time. read more

The person in service was eager to get off the phone. Told me to go to the manufacture for hose fittings. He was reluctant to recommend another store. read more

I can't thank them enough. A day before closing on the sale of my home, there was a smell of natural gas. We need a new water heater and had no time to schedule the install. Patty was amazing and listened and understood our situation and spoke to one of their technicians and requested for him to do it after hours. The installer didn't even begin the job until past 5:30 pm and had a great attitude and worked his magic to get the job done. So great to see this kind of service and understanding of what mattered to us and didn't even charge for the after hours worked. Can't thank them enough and they have a customer for life. read more

To be honest, after reading the negative reviews, I wasn't expecting much when I walked into the Tigard location the other day. However, I was lucky enough to have the assistance of Victor who answered my numerous questions about a new bathtub. Since I could not decide at that moment, Victor let me know that he would be there the following day if I had anymore questions. The next morning, I walked in and Victor remembered me. He went above and beyond to help me. He checked the system to see if they had the tub I wanted and luckily they had it in stock. He went up to the warehouse to make sure and came back to confirm. Then, I asked if I could see it and he said sure! After looking at it, liking it and walking back to the store counter, I was still worried that I may not like the way it felt to sit in it. He said, "Well, instead of taking it home and bringing it back, let's go back up there, pull it out of the box and let you sit in it!" He even pulled out the other one I was looking at and let me sit in it to compare. Now if that's not customer service, I'm not sure what is! I had been having a very difficult time deciding on a tub but Victor helped make the process a bit less stressful. Thank you Victor! read more

Giving 1 star as they do have a pretty nice display. However, don't expect to receive any help it appears its a nuisance to ask questions. A plumber may have better luck here but after three attempts to purchase at this location ive never ordered anything so can't speak to that process. read more

We bought a polished nickel basket strainer/drain for the kitchen sink. It was made by Mountain Plumbing. We had the new faucet and drain installed by a professional plumber. 2 days later the drain was turning black, as if it were tarnishing. I had not used any products other than soap and water in the sink. I called George Morlan on Barbur Blvd. and talked to a clerk who agreed that it didn't sound right and I would need to call Mountain Plumbing. I sent photos of the strainer. She said they no longer carried that product. I called Mountain Plumbing who said it was not something they "commonly saw". Their agent suggested I try silver polish, which did not work. Then he said maybe I should have waxed it before using it. He kept focussing on passing me onto other people who might help me figure out how to clean it. Never once did I hear - sorry you got a dud or anything to that effect. I finally pointed out that when I bought a drain for the kitchen I did not intend to have to polish it or wax it, that their product was just defective. He seemed surprised and said I would need to talk to George Morlan for a refund. I said what about the money I am going to have to spend to have the plumber come back to take it out and put in a new one. He said he couldn't help me. After paying the plumber to replace the defective strainer, I took it back to George Morlan on Barbur Blvd. The guy at the counter pretty clearly communicated I was a pain though he did give me my money back with no complications. At no time did he say anything about being concerned that his company had sold me a defective product that had cost me an additional $150 for re-installing, not to mention inconvenience. By the way, the plumber who had done both installs was coincidentally next to me at the counter when I returned it and he confirmed to the clerk that he also believed it was a poor product. He said he had only seen that kind of discoloring at a Dialysis Unit at a hospital where he regularly replaces the strainer in the sink because of the heavy chemicals they use. I shop at local stores because I value being treated honestly, with integrity and pride in a quality product or service. I did not see that on display at George Morlan. I would have received the same customer service, or better, at Home Depot. read more

Great store for all your plumbing part needs. Nice, clean showroom. It's not the kind of place where everything is on display. Most of the times you have to go to the counter in the back to get the part you need, but this ensures you get the right stuff for your job. As far as toilets, they fancy Toto brand. We were looking for a Kohler toilet so we had to go elsewhere to purchase it. Lots of options as far as faucets good. The sales people on the floor were very helpful though. They seem to angle a little bit more towards professionals, but for the uninitiated I've heard they also have recommendations of plumbers that you can hire to install anything you find here. read more

So I found out we had a a leaking water heater. Called these guys Friday at 5:57 (3min to close) and they answered, gave me a price over the phone, set up a replacement water heater install next day. Gave me a time of somewhere between 1:00pm and 6:00pm. I know they have to give a big window because they never know exactly. AJ the technician called at 1:50ish and said he was 20min out. New water heater in and he was driving away at 4:15. He replaced a few water supply sections that weren't done properly and even put in a shut off valve. Very friendly, very helpful, and very quality work. Couldn't be happier with their timeline. I'm in the service industry too. $1k for new water heater with installation and hauling off the bad one may seem high to some, but your paying for pro installation and a lot of convenience. The guys has a plumbing store in his work van essentially and if I tried tackling this myself I guarantee I would be making half a dozen trips to the hardware store. Very grateful for this company and their expertise! read more

George Morlan Plumbing Supply - Kitchen & Bath Near Me - Tigard, Oregon

I needed a Toilet with a unique spec, a 10" rough in (10" from the center of the drain to the wall, instead of the standard 12"). This would be a special order at Home Depot or Lowes, but George Morland carries it in a couple of their stores! Also, they had a faucet watter supply line extension, instead of making me buy another line and a coupler. I called ahead with my order because it was near closing time and they pulled the stock for me before I arrived and it was immediately ready for me-- just a quick purchase then I drove to the loading section, and they put my purchases into my car. I think the prices are very fair, so given the selection and the service, I recommend it highly. This was the opposite of my Home Depot experience today, where there was absolutely no help in the plumbing isles, but lots of employees hiding in pairs just chatting and avoiding customers. I asked for help and no one came. I will patronize George Morland stores for plumbing whenever I can moving forward. read more

Today, I stopped in to George Morlan's for the first time ever. After several trips into Lowe's and Home Depot looking for a solution to a broken shower handle and getting answers ranging from "I dunno" to "This isn't my department" to "You will need to hire a plumber because a hole has to be cut to replace everything", I decided to talk to a real plumber. That led me to George Morlan's. I found the store chock full of professional-grade hardware, quite a few customers, and three people working the service counter. They were busy. Yes, I had to wait, and no, I wasn't spoon-fed. Nor did I expect to be. What I did expect was good advice. And that's exactly what I got. That and a solution. In record time. The counter-person knew exactly what the problem was and quickly provided a simple part that put the shower back in working order. It was impressive. Based on my visit today, I highly recommend you drive past the big box stores and go straight to George Morlan's. Moving forward I know I will. read more

Waited for over one half hour foe anyone to help us and NOTHING...we finally left and spent our 800.00 at Home Depot.. While we were there at least three other customers walked out..this place need to think more about customer care and less about the pocket book.. we won't be going back !!!!! read more

My water heater replacement journey started at Home Depot, where I got a major run around by Fast Water Heater company, with a first visit not having the right heater (I took several pictures), and the second appointment cancelled 5 minutes before due to "still not having the right heater". This isn't rocket science, just a simple non powered direct vent model. I called George Morlan and was able to get my Direct vent water heater installed the next day, and for $600 less than Fast. The techs were professional, helpfull, as were the staff at Morlan, and got the more labor intensive install done in about an hour and a half. Thanks for great customer service!!!! Mike read more

Absolutely amazing service from a manager named Glyn. My mom and i came in later in the day, and he went above and to help us and entertain our one million questions. My mom is very happy because she is very particular and when you spend thousands of dollars redoing a bathroom you want to have everything just right, and Glyn helped make that possible. Thanks a million we'll be recommending George Morlan to family and friends. read more

I have been going to this place for years. Seems like they have been slipping the last several months? The last three people I spoke with either knew nothing or tried to sell me something other than a simple solution. Their store is always mobbed by traffic on 99W so when I go there I need a useful answer and am willing to pay for it if it makes sense. Lately they seem to not care. After all, I do not want one of their over priced hot tubs or water heaters... I will look hard to find a different plumbing store to work with or use 'Just Answer' and the internet. Either way GM is a big disappointment. read more

The people working here are nice for the most part. And when asked, can share knowledge. But don't ever order parts and expect to get them on a schedule. I ordered $900 worth of fixtures for a bathroom remodel and six weeks later no call and all my parts still weren't in. I also have a buddy who ordered stuff and they kept selling it to other people. Three times! And they told him that's what they did! That's a joke! Especially considering I called Ferguson, ordered all the same fixtures and I had everything thing I needed in 24 hours. Two stars for George Morlan is a gift. How do they stay in business? read more