Two ice packs isn't enough to keep the mayonnaise sauce cold! Got violently I'll 4 hours after eating my stone crab claws. George's said, too bad, even though you ate nothing else it just couldn't have been our crab or mayo, so sad, too bad. Great customer service. Not. read more

$200 order shipped by them on 12/23 arrived warm and inedible on 12/29. They don't respond to emails requesting restitution. Shop someplace else for your stone crab claws! read more

I ordered a shipment for Xmas Eve lunch to be delivered on December 23rd. Clearly stated on my confirmation. It is delayed. The company is blaming me because I "should have" ordered for an earlier day. It is outrageous. It is seafood and has to be eaten asap. I have been ordering from Joes stone crab for over 20 years but I thought I would save some bucks...big mistake. read more

George Stone Crab - Confirmation delivery December 23rd!!! - Seafood Markets Near Me - Miami, Florida

We ordered 4lbs colossal craw from George delivered to Boston. It indeed took less than 24 hrs to reach us. Tho we understand the distance is kinda far that definitely the craw would not be as fresh as the one we tried in Miami, we are still disappointed somehow. First, they only put one pack of ice. It's not ice but a kind of liquid that makes the inside box cool. One pack doesn't really help. We paired almost 100 dollar for shipping and one or two more packs are expected. Second, tho the craw is good and sweat, still there is a lot of liquid going out from the craw. I guess Boston is too far and if you are in Boston, let's just go restaurant to have stone crab. If you are in Miami, order from George stone crab. Third, the craw is slightly smaller than the colossal craw I ordered when I was in Miami. read more

George Stone Crab - Seafood Markets Near Me - Miami, Florida

I placed an order for 6 lbs of jumbo claws and specified overnight Friday delivery. They arrived promptly as ordered, look and smell awesome. The packing was excellent and they were very cold from the ice packs in the foam shipping container. As for dinner, they were fantastic! read more

George Stone Crab - Overnight delivery from FL to TX. - Seafood Markets Near Me - Miami, Florida

One word, AMAZING! I love stone crab and am a very picky eater! I used to go to Joe's all the time, and this is much better at a fraction of the price. And the lower price does not mean they sacrifice anything in quality or presentation. Everything from the packaging, to the quality of the crabs, to the follow up after sale, calling us and even writing a hand written note, checking that everything was ok with our order. We have made it a monthly event in our house. Set to my brother in California and he got them the next day. read more

George Stone Crab - Large stone crabs! - Seafood Markets Near Me - Miami, Florida

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I've tried a few other sites for stone crab claws which were all pretty good BUT George Stone Crab was by far the best. Top box customer service! Too box ease of ordering! Top box for shipping (to so CAL). And the top box trifecta -- best quality, taste and price! And George's stone crab sauce - outstanding. read more

Ordered large claws. Only got one. The rest were small. A waste of a lot of money. It's not ethical. They should be working hard to keep customers. This won't do the trick. read more

George Stone Crab - The only large claw I received. - Seafood Markets Near Me - Miami, Florida

Crab arrived fresh and right on time. It was for an anniversary celebration and was extremely successful. Would order again during crab season without hesitation. YUM! read more

I ordered Stone Crabs and a key lime pie to be delivered to my house in NC on Christmas eve. The stone crabs were absolute perfection. The problem is I did not receive my key lime pie even though it was on the invoice and I was charged for it. I called George's Stone Crab immediately and got voicemail. I left a message with what my issue was and requested a phone call back or an email. I also emailed them. I called them again on December 27th and got their voice mail again and left a second message. I have not heard anything. I am very disappointed at this lack of customer service because the stone crabs were amazing and I was hoping to order again for future special occasions. read more

I placed an order several days in advance, to receive crab for Christmas Eve dinner (in NC). I noticed that nothing happened on the shipment tracker except "a label has been created." A rep let me know in the afternoon of Christmas Eve, when it was too late to make any decent alternate plans, that "the colder weather" had impacted the catch and I would receive nothing. The unacceptable part of this is not that the fishermen could not meet their quotas, but that they could not get a message out in time for a customer to make other plans. I will think twice before betting on this set-up again, and then it will probably be with a back-up plan ready to go. read more

Horrible. I wish I had seen Yelp before ordering. Ordered $300 of these for delivery for a birthday (ordered them weeks ahead) only to be told the day of delivery that they don't have inventory due to "weather issues" which they could not explain. This is some kind of scam. read more

I ordered a dinner for 6 from George's Stone Crab for the first time over the weekend and it honestly exceeded my expectations. The first thing that impressed me was the customer service rep - Wesley. He was very informative on the product, helped me with my order, and even followed up with me on Monday to make sure all was to my satisfaction. I've tried stone crabs from other vendors but by far George's product is the freshest, and the presentation is spectacular. Will definitely be ordering again and I highly recommend George's if you're looking for the best in Miami! read more

George Stone Crab - Seafood Markets Near Me - Miami, Florida

I've ordered in the past from George Stone Crab and they always have the freshest crabs! The mustard sauce they give with them is finger licking good! My mouth is watering just by writing this review! They also deliver world wide and the staff is always making sure you are taken care of and getting your money's worth! Ugh I can't wait for the season to start again, yummmm!!! read more

George Stone Crab - Stone crabs with mustard sauce - Seafood Markets Near Me - Miami, Florida

This was the worst experience I have ever had with a retailer. Order placed on 12/13 and was to arrive 12/24 for our 12/25 Christmas dinner. Checked several times for Fed Ex tracking and only said a label was created. On 12/24 I called them to find our where the order was and received no return call. Called again on Monday 12/27 and was told they determined on 12/23 that they could not fill the order, claiming they sent an e-mail advising me that. No email was ever received. Was promised a refund in 5-7 business days. Still waiting for a refund and had to file a claim with my credit card company. I would never do business with this outfit. read more

I want to start off by saying I am a "tough customer." I ordered from here based on a referral and was hesitant because I've only had Joes previously. I ordered 12lbs of jumbo claws (as suggested for 8 people) to be shipped to Northern California. When the delivery arrived I opened it and the amount looked so small. My immediate reaction was that I had been robbed. $700 for what seemed like a small box of "Jumbo" claws was "unfair." I counted them and it turned out to be 33 claws which was 4 per person plus one in addition to the "mustard" and two mallets. The reality was that it was the PERFECT amount. By the end of the night my guests and I were perfectly satisfied. I couldn't be more pleased. It was delicious and we had a blast!!! I would recommend George's Stone Crab without reservation. read more

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it was terrible if I was able to provide negative stars I would purchased $400 of stone crabs to be delivered Dec 24 xmass eve. they took my money and never delivered the crabs. I have made a number of calls and sent a number of support emails asking how they are going to correct the problem. They have made no attempt what so ever to respond to me in any way my Xmas eve get together was a total bust and embarrassment in front of my guests. my guest were very disappointed I Was taken advantage of. pause before you do business with George stone crabs Curtis Browne read more

I paid for 2 large stone crabs orders for delivery on Wednesday November 25. I got a phone call Wednesday morning saying that they did not have any more crabs to ship. My Thanksgiving dinner was RUINED. The clerk said i would get the order on Friday .He offered a 20% discount on any future order. This is UNACCEPTABLE because you can not depend on George's to deliver as promised Bottom line: George's Stone Crabs is UNRELIABLE and UNDEPENDABLE . read more

WOULD NOT RECOMMEND. This was a complete disappointment. The site says they deliver in 24 hours. We ordered our crabs on the 30th of December in the morning and waited all day on New Year's Eve to receive them. We paid an extra $75 dollars in FedEx overnight shipping. Nothing came. When I tried to call to find out what happened, the only person answering calls was someone taking orders. She apparently couldn't access on-going orders. It seems they're very willing to take money without delivering what they promise. The tracking app they have gives no information either -- other than to say the order has t even shipped. I understand that COVID makes things complicated but at the very least, this company could have told us we wouldn't receive our shipment on time. read more

I'm never ordering from George Stone Crab again. I placed an order more than a week in advance for delivery on Christmas Eve. My order was never delivered. I called multiple times and spoke to various customer service people and no one knew what had happened to my order. One of them suggested I call back on Christmas Day so I did. Then they told me no deliveries would be made that day. I was told the problem would be escalated to the manager but that he wasn't working that day. It's now more than a week later and the manager never called me back. I was also told I'd get a refund for my order but that didn't happen either. Terrible, terrible company. Don't ever order from them. read more

I'd never had stone crabs before, until George Stone Crab came recommended to me. I decided to order for my mom and I the first time and we absolutely loved it. Afterwards, I sent some to my brother in NY and I've also sent a dinner for 2, to my friend in Miami. Every time, the crabs have been fresh and a huge hit. Definitely recommend! read more

Most ABYSMAL customer service ever. Beware. If you have any issue whatsoever, be prepared to be run around in circles with no resolution. They should be embarrassed about how they treat their customers read more

Horrible Christmas dinner! Ordered for four $389.00 worth on December 8th to be delivered December 23rd. Paid for the insurance package protection plan thinking we had our basis covered... Christmas came and went with no crab, no one answers the phone or email. December 27th the box shows up stinking like rotten seafood. As I go online to file the insurance that we paid for, it now says they have no record we paid any insurance at all even though I have an email confirmation stating I do as well as bank statements saying the same. Horrible way to do business. Answering machine continuously says out fishing like it's a joke.. My Christmas dinner was not funny to say the least. Days have gone by and still no way to get a hold of any customer service representatives. Their fine print also states you have 15 days to file the claim yet there's no way to call anyone when the website says you never placed an order! I will never trust this company again. Watch out if you're planning on having a family dinner buying from this company. I will be filing a claim against them this week in hopes of some how getting reimbursed? read more

Best stone crabs ever! My wife and I ordered all the way in Portland for our anniversary dinner, and they arrived in time, and super fresh. Highly recommend if you want to order and not in Miami. Thank you guys - you always deliver quality! read more

What a disappointment to see that George Stone Crab sell and prices by size but sends any size! so why pay to order the large size? it's a rip off. we had planned a nice dinner and the customer service doesn't give a Crap! I do NOT recommend it. Buy some place else read more

I had the most horrible customer service. Placed an order on 12/28 and paid for expedite service and my never shipped. I emailed 4 times and called 4 times and never heard back. Finally got thru to a person and agreed to refund my charges to my credit card and duplicate my order at their expense, and was only refunded $88.00 on a $500 order. I called back and was told the owner did not agree with this offer. I had to make dispute to my credit card company to insure that i would receive my money back, cause I do not trust anything they say. Do not use this company they are not to be trust and the word will not happen. If I could score them lower that one I won't of....more like a negative -10 read more

I ordered claws on December 20th to be delivered on the 24th. It was for 16 people to be served on Christmas day. Today is December 29th and George's Stone Crab will not pick up their phone and my crabs have not arrived. They have not returned my messages that I have left. I called the shipping company and the order has not been picked up from George's location yet. Very unreliable and the customer service is non-existent. I am a Joe's Stone Crab customer and thought I would give George's a try as they were relentless with their advertising feeds in my social media. Bottom Line. Don't even think of being fooled. read more

Horrible first time experience. Customer service NON existent. Insurance through "3rd party" is a 20$ scam. Claws showed up 4 days late. No fault of Georges. I actually received them, unlike some other horrible reviews. BUYER BEWARE. Do not get the insurance and do not expect to ever talk to a human after you hit purchase. This company is like the smell that came out of the cooler that arrived. read more

If you like mealy stone crabs with meat that sticks to the shells, look no further. Not only is this a high priced rip off that serves up D- stone crabs, the customer service is literally non-existent. We placed an order for delivery and needed to get in touch with the restaurant to adjust the delivery date. Four days of frequent calling - no one ever answered the phone. Repeated emails went unanswered. My advice - read the one star reviews of this place and then look elsewhere! read more

We ordered 6 servings of Large Stone Crabs over 2 weeks before Christmas Eve and were emailed the ordered was received and would be processed in time for delivery. We never received the stone crabs or received any notification of shipment. It is now December 27th and still no notifications of shipment. We have tried numerous times to call them, but the calls do not get answered and you are instructed to call Monday through Friday between 9:00am and 5:00pm. They have not answered the phone during those hours when we have called. Our guests are leaving tomorrow morning, so the order is useless. unfortunately this happened to us once before. We will never order from them again. read more

I really don't know why I had not ordered from George stone crab before. To think I have this gem available at my fingertips this entire time and yet I continued to go to the same old places. I received them beautifully packed. The only thing I can say is WOW WOW WOW! I mean amazing. The meat so tender and soft. The experience is just exiting. The mustard dipping sauce was delicious. Their price is better than from any other of their competitors. The only flaw, we ran out! I recommend ordering from this place without a doubt. The quality of this product is exceptional! Can't wait to order more again. read more

George Stone Crab - George Stone Crabs - YUMMY! - Seafood Markets Near Me - Miami, Florida

After reaching out via Yelp and Facebook I did get a rapid response and things have been remedied. Everything arrived very fresh and my son and I got cracking, literally, with the cute wooden mallet that was included. In addition their Key Lime Pie, has to be the best I've ever had. Thank you Jess for reaching out so quickly and fixing things. read more

THIEVES! TRULY THE WORST experience. They cancelled our order the day before it was supposed to be delivered completely random with no notice whatsoever - $200+ order and NO REFUND. I have tried to contact the company via email as telephone a I have left many messages and written emails and no one replies or cares. Roger Duarte the owner is a complete THIEF!!!! It's been 10 days since they cancelled the order - no communication back. Absolutely terrible!!! DO NOT ORDER - DONT DELIVER AND DO NOT REFUND. THEY WILL KEEP YOUR MONEY! It's outrageous! read more

1/4/2019. UPDATE. Wes contacted me and apologized offering a full refund or a resend of product. As my NYE party was past I requested a refund which is being processed as we speak. Thanks for handling! Have updated rating from 1 to 3. Will give them a try in the future! 1/2/2019. I ordered crab Thursday December 27 and was charged $98.79 for overnight Saturday delivery. On Saturday I received a notice from, UPS that my order would not be delivered until Wednesday January 2. I called and spoke with Wes who assured me that there was an error and that I would receive my order Monday. He also indicated I would receive a refund of $24.34 since the shipping was just standard overnight and not Saturday delivery. Monday came and went....no crab....I've also not received any refund at all. We received the crab today but that's now 5 days since I ordered and I'm not confident of the quality since they've been in transit so long. I've been trying to reach them by phone all day with no answer and no ability to leave a message. I've emailed and sent a message via web form. This has not been a good experience so far. Next step is to contact Amex and reverse charges. read more

I've ordered from them twice in the past 3 weeks. My first order was for the medium claws and the second order was for the large. Both times, the claws were perfect! Super fresh and meaty...they were devoured by my family quickly! The mustard sauce is delicious! I also received super friendly service, both times I got a call when they were out for delivery as well as when they arrived! Will definitely be ordering again before the season is over! read more

George Stone Crab - Large Claws - Seafood Markets Near Me - Miami, Florida

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Ordered the 21st, they charged the card on the 23rd and it's now the 25th and still nothing has arrived and no response from emails. Can't get a real person on the phone. read more

Best Stone Crabs Ever!!!! Awesome customer service and delivery!!! Highly recommended!!! read more

George Stone Crab - Look at the size of these claws!!!!!! - Seafood Markets Near Me - Miami, Florida

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If I could leave a zero star I would. Since December 24 my money has not been refunded and they send the same email to every customer with the same excuse. Horrible service, the worst company I have ever dealt with! Do NOT buy from this company. read more

My order was delayed by UPS "because of storms" in Atlanta on a perfectly clear week. Not George's fault but when they notified me the day they were supposed to come they handled it poorly. No mention of a refund only a reorder at a later date. I received the rotten stone crabs on Monday night and I asked for a refund again. Wednesday I get an email saying you will have a refund in four days. I was a regular customer of George's and I stress WAS not anymore. Their customer service is lacking. read more

I am in Miami for a work conference and was told I had to try some Stone Crab. I ordered some from George through Uber Eats to be delivered to my hotel room. The Uber driver picked up the wrong order. The staff at George's did a fantastic job of getting me the correct order. Thanks a ton!! I ordered the pre-cracked claws, since, being in a hotel room, I'm not able to do what it takes to crack them properly. These were super easy to eat, even with limited supplies. I wasn't able to use the butter sauce since it came cold and I don't have a microwave in my room. But, the crab was so flavorful I didn't need it! Thanks for taking good care of me, when I was stuck in my hotel room, too busy with work to visit you in person. Next trip, I will be sure to visit your restaurant!! read more