We've been using Metzger Tax Service for a few years now, and we've always been pleased with their…read moreconsistent professionalism and promptness. Their office is comfortable, with snacks and clean furniture. They also have a private conference room for meeting to discuss files and any other pertinent business matters one might have. Their parking lot is quite large, but has a strange configuration that can sometimes bottleneck with other cars. Be careful when entering and exiting the lot.

I've been going to Metzger Tax Services for years. This will be my last year. I was charged an…read moreexorbitant fee for my taxes. The receptionist was very defensive when explaining why I was charged so much. I did not like her attitude and I did not like their fee increase. Good luck if you have a complicated tax situation. Mine was not.

Heather Jackson, an accountant with this firm, is extremely unprofessional and flakey. She demanded…read morepayment upfront in February. I submitted my tax information to her the same day my 1099 came in the mail in early March. Haven't heard a word from her since, and my taxes are due tomorrow. I've been emailing her BEGGING for her to communicate with me, but she doesn't reply. She did the same last year, but I let it slide because she was sick with COVID. She simply does NOT respond to emails. I am not a high maintenance customer... I don't ask for much correspondence... just want my taxes done in a timely manner. Beware of this firm!

Be wary of this firm. They charge upfront before any work is done or suck you into a subscription…read moreagreement.

Excellent tax accountant. Very knowledgeable and helpful. Have used their services for over 10…read moreyrs and alway so very pleased

From the moment we called Aaron's office back in 2016, we felt like we would have a good…read moreexperience. Stacy was warm and welcoming and Aaron was calm and competent. We had a complex tax situation involving rental property as well as tax mistakes made by previous preparers. Aaron used his considerable knowledge and consulted with colleagues to come up with a way to "right the ship" and get our tax returns done correctly. We have since moved out of state but we have continued to have him do our taxes, not only because of his professionalism and competence but because he truly cares about doing the right thing by our family. I also believe his fees are reasonable, considering that he is not "done" until we are satisfied. We highly recommend the Traxton team!

Nice people! Great service! And super fast turn around!…read more Seriously, I finally reached the point where I felt I could no longer tackle my taxes. I was in over my head. I headed in to see Rick with my box of paperwork, not really knowing what might be needed. He took all of my info on a Tuesday and the following Wed. I received an email saying my taxes were complete! It was awesome! Literally an awesome stress-free experience. Best tax season ever! This is definitely the place to go if you need some tax assistance. A great all-around experience.

We moved to working with Rick after our last tax person retired. He was easy to talk to, answered…read moreall of our questions and when it came time to do the taxes he was good about making sure that we had our stuff covered. Our taxes have always come back promptly and have had no issues with mistakes. We absolutely would recommend him.

Bob and Becky and the rest of the team are as good as it gets…read more I will only use them, and I hesitate to write such a positive review as I don't want them to get too busy... :).... but I have to tell the truth and let all know that they are the best tax and accounting service in Oregon. Bar none. I've been with them for over a decade and I will not go anywhere else.

I've been using Bob Nelson as my accountant for 4 or 5 years and he's always been forward thinking…read moreand proactive about our tax returns. I highly recommend Bob to anyone needing services from an accountant!

It is unfortunate that I write a poor review. Ever since the firm was acquired by another person,…read moreit went downhill fast. They failed to ensure quality service and being experts in their field. Heck, they can't even do quality check/control on their paperwork. Many of their staff that tried to stay on has also left under new management. Originally, we were with this firm for over 4 years and will be seeking better professionals elsewhere.

I really like this firm. my recently retired office manager really screwed up my accounting and…read moreQuickBooks, and Foster and Associates were able to fix this for me remotely, counseled my new hire, and now we're back on track for accurate financial information to help me guide my business onward and upward. thank you so much Valerie and the Business services group!

TLDR: Kershaw & Associates cost us just over $14,000 in missed deductions, gave bad advice on…read moreretirement & HSA contributions, took 4 months to complete our return, and had terrible communication throughout. We're in our 30's, have a family, have had the same basic tax situation for 6 years, and are middle income earners- we don't need a genius CPA but we were hoping to build a relationship with a firm who we could grow with and become smarter about our financial picture. Kershaw is NOT it. We used them for the past 4 years, and their service has gotten worse and worse as the firm transferred ownership. In 2016 they missed a HSA deduction- when I found the miss (and did the paperwork myself to amend it) we came out with an extra $2,100 in refunds THAT THEY MISSED. So I asked them to file the amendment with our 2017 taxes and Dawn wanted to charge us $300 to file it....for paperwork that I did myself, on a deduction that they missed. I should have just stopped there, but it was already February 2018 and taxes were due- so we moved ahead with engaging them for another year. During which they moved offices in the middle of tax season (why would they do that?) and as I was eager to get an answer on an IRA contribution we wanted to make before the April 18th deadline I followed up asking for her advice and Dawn kept saying she'd have it by week end or that she'd temporarily misplaced our paperwork. Dawn did eventually get us an answer just before the deadline, telling us not to make a contribution for that year. So we followed her advice and did not. April 18th came and passed, and after chasing her for another few weeks, she told us she had filed for an extension for our taxes- but did not provide an ETA, finally on JUNE 26th we got an email from Cindy that they were ready. I'd also like to note that not once did she request missing information from us- and our new accountant said we were very organized so our documents/info wasn't to blame for the extra time needed here. When I went in for the tax appointment, Dawn lectured me that we should have made an IRA contribution- so I showed her her own email where she told us not to, for which she said she was mistaken- but since it was June there was no way to fix it. She then went on to explain how "generous" she was by not charging additional for the amended return (which was only needed because of their mistake)...and that their fee had gone up by $100. She provided no credit for the extended time, terrible communication, or bad advice that caused us to miss a retirement contribution. The reason I'm writing this review now is because we finally pulled our head out of the sand this year and choose a new accountant. Who at our first 1-hour meeting, pointed out another $7,000 in deductions that Dawn missed. Save yourself time and money and stay far, far away from this firm.

1 Extra star for the location - very easily accessible - although technically that's a bad thing…read moresince I wish I never found the place. I cannot speak for all the staff, maybe most of them are great, but if you want informative, coherent information, stay away from Kevin. I felt a little greasier after having left his office. Maybe it was the privilege of watching him clean up that thing he called lunch after I entered. Or the way he treated the nice front desk lady with dismissive spite, as if she forgot to buy his favorite creamer for the break room. But it was mostly the way he avoided my pointed questions by answering just about anything else other than what I was asking. Want to pay over $100 for an 'educational' meeting where you come out just a little bit stupider? I found just the place. Somehow, every time I asked a question, he circled back around to the same point regarding state taxes. Okay, cool, calm down, Rob. I'm sure he'll stop talking about this super-easy-to-understand concept that I could have just googled in under a minute. Just..gotta..cut him off. No, that's not working, he doesn't take breaths in between sentences. It must have been the mouth-breathing. On my way out, one of the other staff asked, "Did you get all the info you were looking for? He has a way of talking about whatever he wants to talk about." Thank you for the 1 hour late advice. I carried my remaining brain cells out of there and never returned.

Employee, Cherry, delivered excellent service. The owners pricing and payment options flat out…read moresucks. Pricing changed twice. As a standard 1040 w2 employee, any small changes she'll throw a curve ball asking for $100 here, $50 there. Doesn't accept credit cards in 2026, which was the initial red flag I ignored. As a new resident to the PNW, I wanted this to work and refer customers to her, yet disappointed with the experience. My goal was to be a repeat customer. Certainly never going back. Best piece of advice, use with caution.

Excellent, professional, and timely service. I am very pleased with their preparation of my tax…read morereturns.