Great sadness compels that I write this review. I drive a late model Honda Accord and when I moved back to Lincoln I was told by numerous people that the ONLY place to take a Honda for any work was George Witt's, and so I did. My first experience was excellent. The problem was fixed and I received a thorough evaluation and write up on the issues with my vehicle. Since then I have had terrible experiences.
My first bad experience was when I was having issues with the vehicle overheating and I suspected a problem with my radiator. As the problem wasn't dire (yet) I called GW's and made an appointment for the next week (earliest appointment). The day I was to drop off my car I received a call from George who stated that they would be unable to honor my appointment (from nearly 10 days before) and if I wished to wait it would be another 2 weeks. George referred me to Watson's Auto, just around the corner, who repaired my radiator and delivered as they promised they would.
Being the loyal customer that I am I returned to GW's when my muffler fell off in a car wash earlier this summer. I made an appointment and brought my car in only to be told that I had to pay a $20 fee to have them give me a quote on fixing the problem. I was informed that the inspection fee would be applied to any work I had done, so I agreed. I obviously needed a new muffler, but it needed additional exhaust work and I received a quote to have the needed repairs. I paid for the work over the phone (10% more than the quote and they forgot to credit my "quote charge") and picked up my car after hours. My first thought was that the car was still really loud (as it had been without a muffler) but I thought it was just me.
I returned to them a couple weeks later to have them take a second look at the vehicle and they determined that another piece of the exhaust needed to be replaced. I was upset as I had just been in to have the exhaust worked on and I expressed that frustration because had I known the full extent of the work to be done I likely would not have done it. Sensing my frustration they offered to put the piece in and not charge me any labor. A week later... I got a call and was told "I don't feel comfortable doing that for you and if you want it installed you have to pay for the labor too".
If you have an older car or have ever driven a car until it's death, you have a number in your head. That number represents the break point when you throw in the towel and go get your new car, for me the number was $1,000. When I had the first round of exhaust work done the total quote was for $410, the bill was for $450(10% over the quote that I had to pay upfront for). With this additional work that they negligently missed the total would have been closer to $730 or getting really close to my break point.
Bottom line, George Witt's Service:
(1) Canceled my appointment the day of the appointment after a 10 day wait
(2) Charged 10% over a quote that I had to pay for (which only included 60% of the needed work)
(3) Promised to "Take care of me" only to withdraw the offer 5 days later
I would say have them diagnose for $20, but they don't even seem to get that right anymore!
It's a sad day when an institution a lifetime in the making is being destroyed by a lack of integrity and inattention to detail. read more