First & foremost, my ManBaby's Total Thyroidectomy was an unexpected longer than normal procedure,…read moreyet a success, praise God! No matter the type of surgery, I'm sure everyone exudes some sort of anxiety. When we arrived this morning, every aspect of the atmosphere & staff negated that anxiety. The center is immaculate as if its still in grand opening mode, the center has been open for 4 years. The simplicity of the space, decor & welcoming staff was bar none. We checked in with Robyn, the Patient Care Representative who offered us her friendly face & spirit while providing the basic pre-surgery game plan. After a brief wait we were taken back to the pre-op area. Theresa, the fantastic & fabulous Nurse, chatted with me & my ManBaby like we've known each other for years. She provided amazing bedside care while going through her proper identification, triage & prep procedures. Theresa, truly made both of us relaxed & ready for surgery...ok, made me relaxed & ready. Dr. Kevin Haim, the Anesthesiologist entered with his laid back & engaging demeanor. He handled his pre-screening duties & my ManBaby was on his way to the surgical area. I was escorted to the Surgical Waiting Lounge, that was peaceful & comfortable. They offer complimentary tea, coffee, water, sodas & snacks. A vivid flatscreen that I tuned to ESPN to keep me company while staying cool, calm & collected. Lisa Greyard, R.N., another rockstar on the Nurse Squad, who also serves as the Nurse Manager, greeted me & asked if I need anything...I had a Ginger Ale to go with my complimentary pretzels. By a blessing of chance, I saw Dr. Shatul Parikh on his way to the surgerical area. He was kind enough to stop in a moment to introduce himself & assure me that my ManBaby was in good hands. Trust & believe, I already prayed over his surgical hands before we met. About an hour into the surgery, Theresa came out to update me that the surgery was taking longer than normal, which I appreciated. A few minutes later Dr. Parikh came out to let me know why of the same & that my ManBaby was having breathing complications due to the enormous size of his Thyroid. Before I could elevate my concerns, Dr. Parikh explained everything in lament terms, assured me his team was in place if anything escalated & that he will do whatever necessary to make sure my ManBaby comes out on top. & before he walked out, he shook my hand & told me all would be well. Another 45 minutes & my ManBaby's surgery was completed. He was taken to post op, where I was able to lay my eyes on him. Skye, yet another VIP of the Nursing Team was on deck taking exceptional care of him in recovery mode. At 1st, I was a little ruffled about the 1 hour drive from my ManBaby's place to get here, as his PCP is only 10 minutes away. However, after my experience as a patient's Mother in addition to my previous due diligence, I am very THANKFUL & HAPPY that we came to Northwest ENT Surgery Center. We had to return the next day to have the drain removed from the side of my ManBaby's neck, & experienced the same esteemed & professional patient care we were bestowed upon yesterday. & Donna, the Surgical Nurse who was in his surgery, came out to meet me & genuinley offered her concern on his recovery thus far. Dr. Parikh stepped out of his upcoming surgery to give my ManBaby another look over & we were on our way. Thanks to the superb Skye, she was able to get his follow up appointment to another office closer to his place...outstanding service. Side medical tidbit: most Thyroids are 'normal' size of a plum or apple. My ManBaby's Thyroid were sizes of a Mango on each side of his throat...hence the 2.5 hour surgery. An unlimited & unshaken amount of humble & grateful THANK YOU's to Team Northwest ENT Surgical Center for providing us with exceptional medical care & a PHENOMENAL PATIENT CARE EXPERIENCE & making my ManBaby better than before. Nurses Rock!

First, the doctors here are great! Friendly knowledgeable,…read moreand took very good care of me, I had a septoplasty and although recovery was rough the results were unexpected. I'm able to breathe out of my nose for the first time in over 30 years and most of my snoring is gone. I'd give both doctors and nurses 5 stars. The biggest issue is the billing department. I prepaid surgery, and received a bill 7 days after surgery. They send you messages constantly like a debt collector until it's paid . Here is the irony. The billing department actually owes me money. They've owed me for three months. I've called, spoken to 3 people. Yet a check was never sent to me and I'm still owed money. I've never received it. The other issue is calling the phone line is like calling the IRS. 10 prompts through the IVR. Sometimes you get someone, other times you get a VM. It's very frustrating. Aside from the difficultly reaching folks there , the fact I was spammed with bills, when they owed me and still haven't paid me. It was a good experience.

Great Doctors, Staff is extremely helpful always answers questions without hesitationread more

I cannot say enough positive things about this practice. From the moment you are greeted at the…read moremain desk to the very knowledgeable nursing staff to the lab technicians, all are so kind ans helpful. Dr. Weaver and her NP Victoria Hilton have the best bedside manner and take whatever time is needed for your individual situation. Their nurse Ms. Kelly is also so kind and helpful. Wish there was a way to give more than 5 stars.

Yikes! Run from this clinic. The front office person, Carmilla I think, was so rude. She could…read morenot be bothered by the customers. Kept saying "well, we're not Emory". That's true, Emory staff are polite.

Good appointment system. I was seen promptly and the staff was very friendly and helpful.read more

I just had the best first patient visit of my entire life. Both the nurse and Dr Wolfson ACTUALLY…read moreREAD MY PAPERWORK. I don't know about you, but doctors NEVER read what I actually write. Here, they study it like the Dead Sea Scrolls. I have never had a better conversation with a doctor. Instead of blowing me off, he was able to explain a ton of stuff to me. I really appreciate it. I didn't feel like he was just trying to move on to the next patient. Sooo glad I found him.

Dr. Grasso is easy to talk to and provides great insight--this is not a reflection on him…read more My issue was with the intake and billing process at the Marietta office. UPDATE - I was contacted by Heather and allowed to explain everything. She handled my concerns professionally and I appreciate customer service, so I am updating my review.

If I could give zero stars I would. I moved from NC and need to continue pain management care for…read moresevere degenerative disc disease in my cervical spine. I have years of records since 2012. Went to see Dr Grasso. He was dismissive and didn't even ask to continue my care. Wanted to send me for a new MRI. OK. I tried to get the MRI scheduled. My insurance said his office needed to send more information for approval. I had to call them at least 4x to get them to get this setup. Guess what? Still no MRI and I'm still without treatment and in pain. These people could care less. STAY AWAY.