Bought a Certified Pre-Owned Highlander today from Lowe Toyota and had an excellent experience. I'm…read morebased in Atlanta and searched all over the Southeast for the right make, model, and mileage. Lowe had the best deal on exactly what I wanted. I drove down early this morning, and Juli, Don, Tyler, and sales manager Mike were awesome to work with. They handled the entire process with professionalism and courtesy. From start to finish, I was in and out in about 2.5 hours and back in Atlanta that afternoon. I truly appreciate their help and wanted to give them the praise they deserve. If you're in the market for a Toyota, I highly recommend Lowe Toyota in Warner Robins!

Avoid Lowe Toyota Service Department at All Costs - Warner Robins, GA…read more If we could give zero stars, We would. Brad Boone recently had his 2013 Toyota Tundra towed to Lowe Toyota's service department after experiencing starting issues. He had already replaced the neutral safety switch himself (with input from actual mechanics), but it clearly needed to be adjusted or reinstalled correctly. We told the service advisor, Gina (#1548), exactly what was done and exactly what we wanted/needed: check the switch, adjust it, and if needed, replace the computer stent. Gina said they'd perform a diagnostic for $140. Fine. Less than an hour later, she called back and said it "had nothing to do with the neutral safety switch"... but also said it did need a slight adjustment (so... which is it?). Then she dropped a $1,400 starter replacement quote on us. She claimed the truck was immobile and had to be "pushed into a spot"--so we arranged another tow to get it out of their shady hands. Here's where things get insulting: when we arrived to meet the tow truck, the Tundra started perfectly. No delay. No struggle. Just started right up. Gina never bothered to mention that the truck was now driveable. She just let us think it was dead. Why? Because they were hoping we'd blindly authorize a $1,400 starter replacement we didn't need. We drove straight to Advance Auto Parts. Had a real diagnostic run on the spot. Guess what code popped up? The neutral safety switch. That's it. No starter issues. No mysterious "mechanic-only" codes. Just exactly what we suspected in the first place. The fact that Lowe Toyota tried to upsell a totally unnecessary repair, misrepresented the status of the vehicle, and failed to communicate basic facts is unethical at best and fraudulent at worst. This kind of dishonesty is why people don't trust dealership service departments. Save yourself the stress, money, and insult--take your car somewhere honest. Lowe Toyota is definitely not it.

From ONE star to FIVE…read more I had a horrendous experience at this location years ago and said I'd never do business here again. BUT, I can say that things have definitely improved since then! Reluctantly, I called them to get some recall items taken care of. I spoke with Ms. Christy and she is amazing! She was very kind, polite, helpful, and understanding of my past experience. She set an appointment, provided me with a point of contact, and assured me that this experience would be different. I knew this time was different from the moment I showed up. I was early for my 0800 appointment but was still acknowledged and greeted by Ms. Tela. I saw Ms. Christy and she was just as pleasant in person as she was on the phone. Ms. Tela is very professional, polite, knowledgeable, and provided excellent customer service. She kept me very informed and was super helpful. Unlike my last visit, she explained everything, took pictures of my car, gathered the necessary information from my vehicle, and made sure all expectations were set. I was unable to wait for my car at the dealership and even got a ride back home this time. My service was finished timely and someone (I forgot his name but he's awesome too) came back to get me. This time was definitely a major improvement from the last debacle. I hope that this reflects the entire service department and that they keep this up!

I wish I could give them a zero rating. Multiple issues to point out…read more 1. Service Tech (Daniel) told me my recall appt would take 1 day. It took 3 days. No courtesy call stating that my car was taking longer than expected. 2. They sent me a video of my car's inspection on the day of drop off. Car sat for 2 full days and they had the nerve to send me the same video 2 days later as if they were working on my car. 3. On pickup day, received my car with a flat tire. I had to buy a new tire for my vehicle. No explanation. I brought my car in with no indicator lights on. That how my vehicle should've been returned. 4. Daniel had the audacity to schedule a future appt without asking me if I even wanted an appt. That appt was cancelled. 5. I WILL NEVER RETURN TO THAT DEALERSHIP FOR MY AUTO SERVICES!!!

Gonna do an updated review, although note that this only covers the service department…read more Had to get a valve fixed on the internal-combustion part of my Volt. It was going to be an expensive repair, so I asked them if they could help me out on the bill. In the end, when I asked them, they reduced the price of the repair by half. GM customer assistance also threw in an oil change voucher for me. So I'm going to revise my estimate of their service department. Very nicely done.

last year my daughter-in law and my son were looking for another vehicle. She found one at this car…read morelot (i use the words car lot very loosely). She wanted it so we went to look at it. This salesman I can't remember his name he sounds Jamaican he said he was leaving to go see his family that day overseas. The car a 2014 Chevrolet Traverse appeared nice clean and well taking care of. He said nothing was major issues So she took his word (they are deaf by the way) We paid $8000 cash for it and left. She went back the day after for something and he was there. Within a week we found out why he was leaving that day. It started missing. So she tried contacting him many times with no reply. She even went there to se him and there he was .That sure was a fast trip overseas. Make a long story short. till this day 7-11-2026 . we have had to put new brake shoes and rotors, new ac pump $3000 worth of top engine work, new radiator, transmission work, new oil pressure sensor and pigtail because it had a 2 prong instead of a 3 prong. funny it should have showed up on the diagnostic when he said they inspect their vehicle before putting them on the lot. a lot of bull if you ask me.to this day we have around$12000 to $13000 in that 4 wheel crap. But it is in very good condition NOW no thanks to 5 star .I am a 32 year old retired state police officer and have never seen as dishonest people in my life. I would advise anyone who's looking at a vehicle. please go somewhere else. else you have plenty of money to lose. 1/2 star

Kyle Tubbs the assistant Service Manager for Hughes Honda was my representative for a Warranty…read morerelated repair. He was super friendly and informative regarding the diagnostic and repair plan for my car. He kept me informed of the progress of my vehicle over the phone. Upon pick up instead of waiting for a tech to come around to go pull my car from the shop he went back there and pulled it up himself. 6 Star Service and a friendly Manager that clearly is contagious in the shop.

Absolutely terrible customer service Lauretta Smith and staff ! Took my car in for a routine oil…read morechange and they recommended the brakes and rotors be changed. I agreed for the repair and oh how I wish I did not ! Couple day go by with family and kids in the car the caliper falls off locking and engraving the rim and no telling what other damages it caused. Had to get it towed home Hughes came out to put a bolt in and drove it to the dealership which was maybe 5min away. Just to bring it back with more problems every since it has been riding rough and they don't want to replace any of the parts that were damaged cause by HUGHES HONDA missing a bolt that cause this whole disaster ! Please I recommend do not going there but go at your own risk ! FYI they are PRIVATELY OWNED let that sink in !

Me and my husband came in looking for a bigger car at a good interest rate and an amazing monthly…read morepayment and let me tell yall Azaria made it all happen super fast! She made the whole process worth it. She listened to everything we wanted and got us out on a brand new 2026 Tucson! We couldn't be more grateful. Thank you ALM Hyundai in Warner Robins and Azaria for everything!

I would give them zero but you have to give one Now it has…read morebeen 123 days still no title no registration paperwork I need help the temporary tag expired May 20th so now I can't drive the vehicle

If you want to have the most painful car purchase experience possible, then Volkswagen of Warner…read moreRobins is a perfect fit! If you desire professionalism, then you should look elsewhere. If there's no resolution to the numerous issues still pending, we will write a longer detailed review with names of all the employees that made mistakes.

Had talked to sales representative (Chris) via email and text expressed my interest in car told him…read morei was selling my car taken off the work at lunch and coming to see car we talked for two days about this car NEVER was it mentioned others was looking or that I'd need to put a deposit down to "hold" car I head to Warner Robins I text Chris no reply I call and get no answer get 1/2 way there (1.5 hour ride) I call dealership to find out from someone else that the car had been sold!! Very poor customer service I understand a sale is a sale in their eyes but to make it worse I received a email that morning at random saying all cars had been marked down to make room for new inventory (reduced around $300) why would you do that when I never had tried to discuss price I was willing to pay asking price just very poor customer service will not recommend business for anyone