Bought a pool table and holiday interfered with delivery but Shane took care of it and I am very…read moresatisfied

I am highly disappointed in the service I received here. I purchased a hot tub with a warranty and…read moreneeded a replacement part. A technician came to my house and I was told that the part was ordered. Six months later, I still didn't have the part. Eventually I had to get my attorney involved because I was completely left in the dark. Once my attorney got in contact with the store, they finally informed me that they no longer carry the brand of my hot tub. In all that time no one at the store let me know what was going on. Instead of offering any assistance I received a very hostile letter from Pamela Hester the Senior Managing Partner. Considering the issue with the part resulted from a lack of communication from the store, I felt that this was very rude and unnecessary. Do not purchase anything from here. They are unhelpful and make no effort to accommodate their customers.

DO NOT USE THIS COMPANY!!!! I called Harvey to get a pool…read morecover. He and his dad came out and measured my pool. He gave me a quote of $3500.00 He stated he needed the money upfront because I have a custom L-shape pool. After 11 months I haven't received a cover, nor my money back! SCAMMERS!

THEY WILL TAKE YOUR MONEY. We asked and payed Leo for a green to clean and to begin pool services…read more He came the next day didn't really do much of anything other than test the chemicals and pour a little bit of shock in and then I never heard from again. When I did finaly get ahold of him and ask for my money back he told me he had spent the money we had given him on another project of his and was unable to pay me back the money he took. Never heard from him again after that. Very immature owner, poorly managed and unprofessional.

Great spa and excellent customer service. I loved the experience and I will definitely be back.read more

We walked into Georgia Spa "just looking" and walked out with an order for a Hot Springs 2-person…read morehot tub. No pressure sales just good informative customer service. Can't wait for delivery and installation so we can begin spa living.

The Tallman family and their Ops guys Zane and Wayne, took good care of us with both the…read moredesign/install of our pool, spa and water feature, but also with occasional maintenance needs that have come up over the last few years. Customer service is at the heart of Eddie's business and we're glad we went with them as fiberglass requires a lot less care and has an amazing warranty compared to our prior experience with gunite pools, while costing less than a gunite pool when all is said and done. We will be using them on our next home for sure.

We purchased our firt tallman pool in 2008. We moved a few years back and over 15 years after…read moreinstalled it was still in perfect condition. We have since purchased a second one, and it is just as great as our first one in quality, but the designs are so much better now. They require so much less maintenance than Gunite pools.

After Georgia Spa bought Spa and Deck Creations in Blairsville GA, it has been nothing but poor…read moreservice, raised prices, and very poor businesses practices. I had a leak in my hot tube, called for service to locate the leak. Charged $260 for the service call. Service man found heater leak and gave me an estimate of $465 to install new heater and it would have to be ordered. When I called to get it ordered, the price went up to over $1000 dollars. I bought the heater on line for $365 and installed it myself. What a ripoff, never do business with them again.

This has been the most frustrating experience. I had a very nice sales person, Katie from the…read moreKennesaw location. The hot tub actually came much quicker than I thought. And it's lovely. I don't know if it works, I haven't been able to use it. They completely forgot about us a couple of times in terms of not scheduling the electrician, once done the electricity was great. Now getting the valet/orientation/initial service has been miserable. They reschedule they cancel without even 24 hours notice and I don't live where my hot tub is. I had to travel here for this appointment. I got a partial message saying they needed to "schedule well actually reschedule" (I quote) the appointment that I am sitting here waiting on. My sales associate has said that this is unusual and does not understand why we cannot get any service. But I am not getting help from the Kennesaw branch at all. I will update this if they indeed do come, if they indeed do help me fix the problems that I have, and if it works or not. So my update is that I got an immediate call this morning about how to address my concerns. All the concerns were addressed. Hunter did an amazing job teaching me everything and fixed one thing. He taught me how to use all my chemicals and explained some things I needed to take care of in the future. So far so good and I'm very excited about getting to use the spa and now knowing how to maintain it. So I would definitely recommend it just know everything ahead of time so you know what you have to do and ask for and make sure things are arranged.

Hilltop seems to be a responsible company and the owner takes ownership of their projects…read more Communication and due diligence need improvement. We still need to complete landscaping before we can close our permit. At this point, if you are assessing Hilltop, I think it's safe to consider them. Write down the names and contacts that the people you are dealing with. It gets confusing over time. For example our Project Manager sent us some initial kick off emails and answered a few questions but after that we are dealing with different people to resolve our issues. The Project Manager was not part of our issue resolution. Some of the people we dealt with early on in the process e.g. permitting you will ended up dealing with them again, later part of the process. 8/8 Update: Salt Cell installed. Hilltop sent someone in pretty quick (same day) after we reported the issue. They also sent another trainer few days later per our request to show us the salt cell operations and cleaned out our filter (pretty dirty from the additional pavers work that had to be done). Failed Electrical because fence repair was not done (no one told us that this has to be done before scheduling electrical inspection). Hilltop took responsibility and resent inspector few days after we had fence work done. Passed inspection once the fence was done. 7/29 Update: We were told we are ready for Pool School so we scheduled it. Turn out there was no salt cell installed. This was not communicated to us ahead of time until the Pool Technician is at our house. Frustrating nevertheless. 6/28 Update: Hilltop sent Pavers subcontractor back a couple of times to repair our pavers. Work was completed to our satisfaction. The time loss of course is not recoverable but our priority is quality. ----- Before 6/28 - The design team did a good job working with us meeting our impervious restriction. I am appreciative of that. The installation of our in ground pool started on March 11th. Payments have been made in full but project is still not done as of today, July 8th. Pavers were installed beautifully the first time but we were told that they had to be removed for bonding inspection. Pavers redo has been a nightmare. Unleveled pavers, sharp and broken edges, poor quality overall. We expected better from Hilltop. We reported the issues to the company and were told they will redo pavers and get this right. Came home from vacation, expecting a nice rework. Unfortunately, we were once again disappointed because they were not redone at all - even though we were told it was while we were away. Due diligence and communication have been poor. Today, we once again reported the issues to the owner of the company and project supervisor. I will update review and let you know if the company follow through with a redo and takes care of things like the owner said they would the last time. Here are some pictures after the company said the pavers were redone and "looks" great.

Hilltop pools and spas installed our pool and made the process much easier than I could have…read moreimagined! Communication was great, and if I ever had any questions/problems - Robert was there to save the day!

Best pool shop and pool service around! Have used them for many years to open, close, and keep up…read moreour pool and hot tub.

We have been customers of Debbie, Boscoe and Jason for 40 years or more. They are personable ,…read moresavvy professionals who know their business. Just as important, you can take their word to the bank. A trait that is in short supply these days.