Buyers BEWARE!!! I contracted with terrell in January of 2023 and till this day has not completed,…read moremy pool has never had a final inspection done, never pulled the permits. liner is hanging in spots, soft spots in the bottom of the pool. never even shown how to use any of the equipment. had more excuses than anything.

We hired Terrell to build our pool. A year later, it has still NOT passed inspection. He is very…read morehard to get a hold of, which is unprofessional (especially when payment has been received). When he DOES finally accept a call or a text, he claims that he will get the job done, yet no time or date is ever confirmed. We have been patient for a long time. He does build a nice pool. But the journey was mentally draining and frustrating when he didn't communicate with us. His crew left trash and spare equipment around the yard. He hasn't walked us through how to use the pool equipment/app. We were left to test our own water at startup. He hasn't even seen the final product of the pool we paid for. The only times he physically came were to receive payments. If you still want to do business with Terrell's Pools after reading this review, you will need a lot of patience, and don't be hasty to schedule time away from your job to oversee your future pool because they most likely won't show up/on time. We tried to be understanding of his schedule, but perhaps his priorities need to be evaluated. Time management, communication, and following through are vital to a professional and respectable business. An update on this review will take place when the inspection is complete.

Very Professional organization! Restored our pool allowing a 100% disabled Veteran with six back…read moreoperations to begin pool therapy at home once again! THANKS EARL! Hooah

10 out of 5 stars! Earl and Jay were a PLEASURE to work with. They were within budget and…read moreexceeded expectations. If you're in the market for a reliable and top notch pool builder, these are your guys!

The Tallman family and their Ops guys Zane and Wayne, took good care of us with both the…read moredesign/install of our pool, spa and water feature, but also with occasional maintenance needs that have come up over the last few years. Customer service is at the heart of Eddie's business and we're glad we went with them as fiberglass requires a lot less care and has an amazing warranty compared to our prior experience with gunite pools, while costing less than a gunite pool when all is said and done. We will be using them on our next home for sure.

We purchased our firt tallman pool in 2008. We moved a few years back and over 15 years after…read moreinstalled it was still in perfect condition. We have since purchased a second one, and it is just as great as our first one in quality, but the designs are so much better now. They require so much less maintenance than Gunite pools.

Best pool shop and pool service around! Have used them for many years to open, close, and keep up…read moreour pool and hot tub.

We have been customers of Debbie, Boscoe and Jason for 40 years or more. They are personable ,…read moresavvy professionals who know their business. Just as important, you can take their word to the bank. A trait that is in short supply these days.

Hilltop seems to be a responsible company and the owner takes ownership of their projects…read more Communication and due diligence need improvement. We still need to complete landscaping before we can close our permit. At this point, if you are assessing Hilltop, I think it's safe to consider them. Write down the names and contacts that the people you are dealing with. It gets confusing over time. For example our Project Manager sent us some initial kick off emails and answered a few questions but after that we are dealing with different people to resolve our issues. The Project Manager was not part of our issue resolution. Some of the people we dealt with early on in the process e.g. permitting you will ended up dealing with them again, later part of the process. 8/8 Update: Salt Cell installed. Hilltop sent someone in pretty quick (same day) after we reported the issue. They also sent another trainer few days later per our request to show us the salt cell operations and cleaned out our filter (pretty dirty from the additional pavers work that had to be done). Failed Electrical because fence repair was not done (no one told us that this has to be done before scheduling electrical inspection). Hilltop took responsibility and resent inspector few days after we had fence work done. Passed inspection once the fence was done. 7/29 Update: We were told we are ready for Pool School so we scheduled it. Turn out there was no salt cell installed. This was not communicated to us ahead of time until the Pool Technician is at our house. Frustrating nevertheless. 6/28 Update: Hilltop sent Pavers subcontractor back a couple of times to repair our pavers. Work was completed to our satisfaction. The time loss of course is not recoverable but our priority is quality. ----- Before 6/28 - The design team did a good job working with us meeting our impervious restriction. I am appreciative of that. The installation of our in ground pool started on March 11th. Payments have been made in full but project is still not done as of today, July 8th. Pavers were installed beautifully the first time but we were told that they had to be removed for bonding inspection. Pavers redo has been a nightmare. Unleveled pavers, sharp and broken edges, poor quality overall. We expected better from Hilltop. We reported the issues to the company and were told they will redo pavers and get this right. Came home from vacation, expecting a nice rework. Unfortunately, we were once again disappointed because they were not redone at all - even though we were told it was while we were away. Due diligence and communication have been poor. Today, we once again reported the issues to the owner of the company and project supervisor. I will update review and let you know if the company follow through with a redo and takes care of things like the owner said they would the last time. Here are some pictures after the company said the pavers were redone and "looks" great.

Hilltop pools and spas installed our pool and made the process much easier than I could have…read moreimagined! Communication was great, and if I ever had any questions/problems - Robert was there to save the day!

Unfortunately, my pool was not originally installed by Apex and I have had many problems, but over…read morethe last 3-4 years, they have performed numerous repairs on my pool, including extensive repairs of my pump, the replacement of both my salt system and the booster pump for my Polaris pool vacuum. Most recently they replaced the base of my diving board, which requires the concrete to be torn out and replaced. They have installed a new liner and repaired some things that were not properly done at the time of installation. These guys are the best!! They are very honest, professional & knowledgable, and do great quality work at fair prices. They do not sell you things you don't need. Do it right the first time and use Apex! These guys are the best!

DO NOT USE THIS COMPANY!!We called Apex Pools to re-coat our fiberglass pool. The quote was for…read more$21,000 which is what we anticipated. We paid up front and then waited several weeks for someone to show up. We had fiber optic lights around the perimeter of the pool. They covered them with what was supposed to be fire resistant tape. It was not. The material they used was applied with a torch, which destroyed the lights. This was summer of 2025. They said they would repair/replace the lights. We kept the pool open later in the fall than usual because they kept telling us they would be returning. They never returned so we ended up closing it. We continued to try to contact them & finally in July 2026 they came and replaced the lights which still don't work. We cannot get any response from the company. TERRIBLE SERVICE!!

I go all the time..winter, spring summer..fall. When I leave I feel fantastic. I take part in the…read moreware aerobics being I'm age 64 about 2x per week( warm pool) ..and sometimes with my daughter and grands in the other pools...I see the excellent swimmers of all ages making laps etc. I absolutely love this place

We started going 10 years at age 3 for swim lessons. My daughter is now 13 and on there home " Tara…read moreTarpons Swim Team" with Coach Nelson, and she loves it. We live in the neighboring county, but this is our swim home.