Think twice before trusting this practice I have a…read morecomplicated kidney situation. Initial visits seemed very positive but slowly deteriorated. When the doctor went on vacation he did not have a backup. Very poor communication even using their portal and returning phone calls. The doctor told me if I expected this I was told he could recommendation another urology doctor. I could go in more detail but don't feel it would be worth the time. Be aware that I did not feel any empath or timely concern for me. Bottom line do NOT seek medical care from this doctor!!!

The attention was consistent with the attention I received at the Johns creek facilityread more

I had been dealing with significant pain for a very long time and had repeatedly sought medical…read morecare without getting a clear explanation. Dr. M. Shapiro at Advanced Urology Institute's Snellville location was thorough, attentive, and willing to investigate further rather than simply dismiss what I was experiencing. He performed the appropriate testing and identified a physical issue that finally gave me a direction for further care. After years of uncertainty, that was a major turning point for me. I also want to acknowledge his clinical staff. The person assisting him was genuinely caring, patient, and compassionate, and that made a difficult experience much easier. I am extremely grateful to Dr. Shapiro and his team. When a physician takes the time to listen, investigate thoroughly, and help a patient finally move toward answers, that deserves recognition.

Advanced Urology offers a full range of men's and women's health services. Piedmont referred them…read moreto continue to treat my dad. Everything went well from the ease of scheduling appointments to check out. The front desk staff was professional and prompt from uploading documents to getting him seen within 15 min of arrival Octavia, the nurse, was very sweet. She introduced herself and gave a bit of background about herself and the purpose of her role during his visit. She asked thorough questions and repeated his responses back to him for clarification. Dr. Shapiro came in 10 min after she entered the notes. He was very nice and polite. He asked follow-up questions that Octavia had previously asked for clarification on. He explained thoroughly why my dad was on specific medications and their role. He ordered bloodwork in which it was done in-house. He also ordered imaging (PET scan) and prescription refills. The Phlobotomist was sweet and funny! She and my dad hit it off well. She suggested he drink more water considering it was difficult to find a vein. My dad says well may I should have had a glass of wine! . She laughed and stated that it would not be a good idea As previously stated check out was good. On the way home I received a call from the office scheduling the PET scan. We were able to get the day/time we wanted. All in all, it was a very good visit! I'm very pleased with the staff and Dr. Shapiro. If you or a family member needs a Urologist, give them a call. From my understanding, there are other locations.

I have been having issues in the evening hours and also going multiple times a day to the bathroom…read more I was referred to the Bhalani Urology Institute. I've been a patient here for about a year now, and after trying some medication and seeing some improvements- I still knew I needed to continue to stay open minded for whatever is recommended. Today, I had a cystoscopy scheduled. This is where they put a camera in the most awkward of places, to see what's happening in your bladder and all of the area around. They do an excellent job of prepping you for the procedure. Lots of paperwork, communication, and support. I knew what I had to do and was prepared for the morning to come and my nerves weren't so bad thanks to the meds prescribed prior. Checking in, Ellie and Ivette were very friendly, professional, and helpful. I had some money owed, based on what insurance didn't cover and also the supplemental option to keep the pain to a minimum. No problem, I got checked in, payment, and set up with no problems at all. I needed my father to drive me after this was over. Once checked in, Ruhi and Sophia (training) both got me situated in the room and explained what I needed to do to get ready for Dr. B and to be sure I was ready and happy to avoid pain and discomfort at all. Dr. Bhalani came in and the procedure took a couple minutes. By the time it was done, I was dressed and sitting on the chair waiting to hear the results. He was so thorough, and detailed the options and paths forward for addressing the problems I was seeing. I also had some concerns about something I have had seen for years, and he was patient and supportive about also addressing those concerns without making me feel like it wasn't a major issue. All said, we need to make a path forward and I will continue to use this office team because of the comfort level I have built over the last year+ with everyone. I recommend the Bhalani Urology Institute for anyone's needs and concerns. Take any anxiety about what has to happen and trust this group.

I recently had a vasectomy with Dr. Bhalani. The experience was excellent! The office staff was…read moreprofessional and scheduling was a breeze. Dr. Bhalani made sure I was comfortable and the procedure was quick and easy. 5 stars!

The office experience at Braselton was terrible. Nobody picks up the phone if you call, other…read moreproviders claim the same thing with this group. They constantly blame others for the reason they cancel, until you contact the "others" yourself and then the story changes. They cancelled my appointment with two hours notice, but if You have to cancel, they they bill you. There Office Manager treated a 93 year old man terribly in my opinion and the opinion of others who witnessed the interaction. I was told the Office Manager was out for the day......

My ex-husband was given a catheter in February. He was told it couldn't be taken out until he had…read moreprostate surgery...which he agreed to. Then, they postponed surgery FOR SEVEN MONTHS. Their excuses ran the gamut from Dr. Is on vacation to no operating rooms available at the hospital. My ex is 74, easily confused, non-confrontational and on Medicare. When I finally convinced him to let them know that I could speak to them, they suddenly found an OR available. Dr. Woo was careful to show me what a great job he had done, but when I asked about the damage that could have been caused by the prolonged use of a catheter, he quickly started blaming prostrate medication...medication HE prescribed! Fortunately, removal went off well and he is able to "void" so far. A lawsuit is still not out of the question for the pain and suffering caused by this neglect.

Over 40 years seeing three of there urologists…read more I have had very bad experiences with them, on hold for 30 minute's then a person just took a message never a returned call this happened April and May, was trying to get Dr Kemper to contact the insurance company for a prior authorization E males sent, their portal does not work, Really bad when a Dr does not follow up on the paperwork that he promosed, Tried first few days in June to see if I could get through, sent an E Mail to the CEO and he did not respond. So after all the years I've been with them 30 years I now at 83 think I need to find another urologist Ga urology is going down the tube, in my case I had an uncaring urologist. Art

I wish I could give zero stars to this practice and to the doctor I saw. I waited an entire month…read morefor an appointment with Dr. Song because I'd been dealing with a UTI for a month and did not want to see a PA or NP. I'd seen him a couple of years ago and everything went well. I was on a waiting list but never got called for an earlier appt even tho I told them I was having issues for 1 month. He spent about 15 minutes with me and he didn't seem to hear anything I said. He proceeded to make comments that made it clear he wasn't listening to me. This was a Friday. I was to be scheduled for a test 3 weeks later and over the weekend I decided I no longer wanted to use him. My visit was a month ago and today I was billed for something on top of my co-pay. Whenever you call the office you are put on hold no matter what the call is for and the recording says that if you don't want to wait you can leave a message and someone will get back to you. No one ever does. Today I waited an hour on hold!!!! Also, at the time of my visit on that Friday a special urine test was going to be run at my expense. When I called Monday morning no one could tell me how to stop the test from being run or what it was. I spent a couple of hours trying to find out where the sample was sent because I wasn't going to continue with Dr. Song. NO ONE knew how to find this information. Finally I was able to get someone who knew what the name of the test was and my own research on line enabled me to find the lab out in California since they are the only lab in the country that runs this particular test. Because of the time difference I was able to cancel the test before they ran it. Now his office is billing me for additional money even tho they can't tell me what it's for. I guess it's all about money and, clearly, this practice doesn't give a s***t about its patients. It's amazing that they can't even handle calls. I've since switched to Advanced Urology in John's Creek and have been overly pleased with the care I've received so far.

The doctors and staff were great caring. I had an inflammation of the bladder and was told to get…read moreAVO. The doctor did not subscribe any medication but I had to get a microscope under for 1 hour. I asked for the doctor to call me back no return calls. I wanted more clarity. Please do better on that.

Dr Neal Patel is simply the best. Personable & professional is just the beginning. I can't say…read moreenough good things about him and his team. I believe he played a significant role in saving my life by preforming a radical cystectomy surgery on me due to having metastatic bladder cancer. I will continue going to him for as long as I am blessed to be on this earth.

Visited this facility on Sept 18.2025. This office is somewhat unorganized . Careful with the lab…read morework. They sent the bloodwork to an out of network provider, rather than in network with United Health Care. Got a bill for $995. Please ask they check your insurance before sending the bloodwork. I will be going somewhere else.

I was referred to a Urologist to have PCNL surgery, I made the appointment weeks ago drove 2 hours…read moreto appointment to be told I needed to see another doctor in their practice that can do the surgery. So I am out my co-pay, gas and a 4 HOUR drive to go to another person in their practice a month from now!!!!! Absolutely ridiculous, waste of time.

I visited this office in November 2025, twice (2nd time for a 2nd round of lab work, which wasn't…read morecheap). I'm still waiting on my prescription as of January 15th. First, they will push whatever the local pharmaceutical rep is selling. Once you find out that's not covered by insurance, they'll send another prescription to the pharmacy. Then they'll take 2-3 weeks to send the authorization, during which time the pharmacy will drop your standing prescription. I have been to the pharmacy multiple times, called the Dr's office multiple times, spoken with my insurance multiple times, and still do not have my prescription after waiting for 2 months. They milk your insurance, push pharma rep preferred name brands (likely with kickbacks), and don't really care how long it takes to get your medication to you. I eventually gave up and will now have to start the process over with another urologist. Save yourself and headache and GO SOMEWHERE ELSE! Quite possibly the worst experience I have had with any medial office.

The staff here has been great each time I have visited…read more Everyone there has been very friendly, helpful and professional. I have never had to wait very long. I have enjoyed each visit because of this amazing staff. Doctor Timothy McCullough listens closely and afterwards makes recommendations for all options available but more importantly that they are the best options for your problem and situation. He is very thorough in explaining how those options are done and how they may improve your condition. I've maybe made 2 other reviews in my lifetime but this one I definitely needed to make.