I visited this office in November 2025, twice (2nd time for a 2nd round of lab work, which wasn't cheap). I'm still waiting on my prescription as of January 15th. First, they will push whatever the local pharmaceutical rep is selling. Once you find out that's not covered by insurance, they'll send another prescription to the pharmacy. Then they'll take 2-3 weeks to send the authorization, during which time the pharmacy will drop your standing prescription. I have been to the pharmacy multiple times, called the Dr's office multiple times, spoken with my insurance multiple times, and still do not have my prescription after waiting for 2 months. They milk your insurance, push pharma rep preferred name brands (likely with kickbacks), and don't really care how long it takes to get your medication to you. I eventually gave up and will now have to start the process over with another urologist. Save yourself and headache and GO SOMEWHERE ELSE! Quite possibly the worst experience I have had with any medial office. read more

After my procedure, I ended up overnight in the ER. The anesthesia was too much, and the stent he placed was being rejected. This I knew because Georgia Urology did my procedure seven years ago. So he wanted to put in a new stent, I told him a day before the procedure do not under any circumstances. So he didn't and it's a miracle "all the stones" were removed this time... So I was called in early for the procedure, and prepped immediately to go back, I was so happy. Only to find out the wait was indefinite, about 90 min. The nurses were tired of me asking so they decided to turn up the music at the nurses station, very rude. When I arrived financial acknowledged they felt bad about my night in the ER! As they should but it was nice of her to say. She was the most competent person I dealt with in the entire office. So they remove the stent/stones and I nearly bled to death when the nurse took out the IV. There's a lot of incompetence and greed. The doctor has the knowledge but chooses the most expensive way to remove stones. I feel like this is a pill mill, but for surgical procedures....so they can over charge you and your insurance company. I'm a little guy, but I believe I need to do more than write reviews about this. This is too serious. They are getting away with neglect and bad practices, maybe even more.... If you have had a bad surgical, or billing experience with Advanced Urology, I would like to hear your story! If you haven't, save your time, money and maybe your life by going somewhere else. read more

The staff here has been great each time I have visited. Everyone there has been very friendly, helpful and professional. I have never had to wait very long. I have enjoyed each visit because of this amazing staff. Doctor Timothy McCullough listens closely and afterwards makes recommendations for all options available but more importantly that they are the best options for your problem and situation. He is very thorough in explaining how those options are done and how they may improve your condition. I've maybe made 2 other reviews in my lifetime but this one I definitely needed to make. read more

Doctor Casey McCullough did an incredible job. I give him 5 starts. But the back office at at Advanced Urology was sub par. Make sure all verbal statements are in writing. Working with their accounting team was enough for me not to go back. read more

Be very careful with this organization. You will start receiving bills from companies that you never heard of and false billing. They choose not to submit billing for lab work to your insurance and then except the patient to do this. Very Bad Practice. Bill Jolly read more

Really hamstring you on Office Visit Fees!!! I have been going to Dr. McCullough for a couple of years now. I had a procedure done about a year and a half ago. This year was a follow up with an Ultrasound and then come back in a week to see Dr. McCullough. Obviously having the Ultrasound makes sense. But then it's a $45 co-pay for that visit. Then they make you come back for another office visit a week later. And guess what? Another $45 dollar co-pay for Dr. McCullough just to spend 3 minutes with me and said you look great. See you next year!! Yeah. No. I don't think so. IF I come back next year, it would be just to have another UltraSound and then say - hey Doc. Just call me with the results!!!! I mean if there were something wrong, then I get it. Come in and speak to the Dr. But if all is fine, then come on Dr. McCullough, quit the price gouging!!! The Office Visit fee of $45 should have covered BOTH visits!! The Economy is in the toilet. I can't afford to throw good money away for nothing. Come on Dr. McCullough - get it together! Other Dr. offices can just tell you the results over the phone FOR FREE!!! read more

I have been a patient with Dr. McCullough since 2017. He is the first Dr to ever figure out the I have IC instead of just immediately giving me medicine to treat a "uti". I have chronically struggled with bladder problems and kidney issues since birth, and was always told it was a UTI, or that I would grow out of these issues once I was an adult. Dr. McCullough not only listens to my concerns, but also is patient and attentive and answers ALL my questions. This also goes for his staff, his PA Mary-Kate and also Dr. Patel. Anytime I am needing a procedure, I call in and like magic, I am always scheduled within that same week. I was hospitalized twice for my bladder issues back to back, and they all three came to see me to figure out what was going on. Lisa one of the main charge nurses is exceptional, but THE ENTIRE OR staff is BEYOND AMAZING. I cannot say enough good things about Dr. McCullough and the Team at Advanced Urology in Johns Creek! Thank you for always treating like family! read more

I realized I had follow up appointments with Dr. McCullough and thought it best to cancel any further appointments. I asked the scheduler, after I canceled, if she could transfer me to the billing office. Guess who I spoke with! I even got the lovely woman's extension number for when I need to contact her again. Wow, I am just flabbergasted. read more

This office is wonderful! The people are professional and compassionate. Their surgery center is an excellent option to a hospital and I highly recommend them! read more

I have been going to advanced urology, Johns Creek in Sandy Springs at times, for my Urological care. The staff in both of these offices have shown excellent service. I've never had to wait long for my appointment in the lobby or in room. Dr. Neal Patel has always shown excellent quality of care along with his staff and PA Sarah. Anytime I've called, I have received callbacks within a timely manner. The office staff out front And in the back are always so pleasant and willing to do what's needed. I would recommend this office this urology office to anyone. read more

I was waiting for so long, over an hour, the office staff had to come ask me who I was again! Ridiculous!! Then they put me in a room and I waited another 30 mins. I had to come to the nurses station to ask where the doctor was. I will never go back and I do not recommend it to anyone. They really shouldn't even get one star. read more

Just spent over an hour sitting in the exam room and was never seen. My provider was delayed and they could not find the courtesy to have called me beforehand and given me the option of rescheduling. Instead they parked me in an exam room and left me. Think twice before making an appointment with the Johns Creek office. read more

Dr. Shah is my Dr., he is a very kind and professional person, I had my penile implant surgery and it was a wonderful experience, very professional all the team, the anesthesiologist, the nurses. Thank you very much for everything. read more

Mixed feelings about this office.the staff, technicians and nurses are great. My problem has been with communication with my doctor and physician assistant. I understand they are busy , but every time I request call from one of them, I go through a staff member who relays the messages back and forth. They have a patient portal which is supposed to give additional information. Either I can't log in, or when I do I can't retrieve visit summary reports. I like to review my tests and procedures, note the values, etc. I am educated enough to understand the findings. I had a Urolift procedure a week ago and after several was still in pain,throwing blood clots. So I emailed my physician through the portal and the result was a call back from a staff member who had stated the PA had prescribed two new medications. One that was prescribed I can't tolerate. This morning I called again for more clarity and went through the same process. read more

I never leave reviews, but I felt the need to just to help at least one person change their mind about using this practice- (not just this location- practice wide). I also work in the medical field and have worked from the bottom up through different departments, so I'm not just talking about things that I don't know about. My husband was in the ER for kidney stones and was advised to follow up with a urologist. After not being able to pass the stones, he was told he needed a procedure to help remove them. The office over charged by double for the initial consultation (i verified all financial info with our insurance company) and then charged more than double again for the procedure he had to have. (Again, I verified with our insurance company our responsibility). They refused to either recheck benefits or hold off on payments/bill us until ER claims had processed through our insurance since we knew that the ER visit alone would satisfy our deductible and we'd be responsible for just our out of pocket percentage and told us if we didn't pay the $4800 for the procedure that they wouldn't do it. Well, the procedure failed, and he was supposed to come back again to have it done a week later. They again, tried to charge us the full $4800! (Yes we have a high deductible- $5000, but again- would've been more than satisfied at this point, just with their consultation and first procedure alone- why did they think that we'd be responsible for another $4800- JUST because the claims hadn't posted to our acct yet!) I refused this and said we'd reschedule after claims had posted. A week later some finally started posting and sure enough- we were right. We had not only met his benefits for the year but also most of the family benefit's except for about $1000 left of the family out of pocket percentages. They seemed to check again day of the second procedure (when we demanded they do-) and they seemed to find out that yes? Our responsibility was only our 20% of the $4800 not the full amount. He then had another follow up appt today post op and got to the office and they tried to charge another $500!! Again we refused and demanded they recheck benefits because the amount we'd paid and been charged was more than his individual out of pocket amount alone so i was not about to pay anything else. There was only $103 left of our family out of pocket percentage this morning when I spoke to a UHC representative and so I advised them they need to do better at checking accurately. Sure enough- she checks and she finds they were charging the wrong amount again. BE SURE TO KNOW WHERE YOU STAND WITH YOUR INSURANCE INFO! This office will take your money!! They obviously do not have competent insurance verification employees because this whole experience has just been insane doing their job for them. Always always always verify your info and bills, and charges because they don't know what they're doing. Again, I'm not saying we refused to pay bc of cost or anything like that- I'm not one of those people who complain about paying my responsibility in finances- just make sure you're charging the right amount. That's all. I shouldn't have to do your job for you. read more

Very good doctor and staff. They were supportive and solution focused. There's adequate parking, and good facilities.

The most incompetent medical center I have ever been to. The staff completely messed up my mother's appointment time, claimed we were next in line, called numerous people before us, and made us sit in the waiting room for 3.5 hours. Then once we were taken back we waited another 2 hours before preparation for the procedure began. I would never recommend this place to anyone or wish this horrible experience on anyone. read more

I had an outpatient procedure done here and was totally satisfied. From the time I walked in I was afforded fast, kind, competent service. I would recommend this company to anyone. read more

Dr. Farber and medical team are phenomenal. I could not have asked for better care. However, the reception staff and just about everyone else in between are very unprofessional and quite frankly very rude. read more

Billing department stuff is crazy, stay away from this business! It was our nightmare to deal this business. We have never seen a doctor office can be run such horribly. read more

Once again... appointments are not appointment for Doctors. 9:30 appointment time and wasn't taken back until 10:10. 40 min I'll never get back read more

Absolutely not a good place. Not good experience at all. Despite keep going for 4 months they could not fix my problem. If someone has prostate/urine related problem, my sincere advice is not to go to Advanced Urology at Johns Creek. read more

Stay away from this place! It's horrible and all they try to do is push you to another doctor. I went there for a fungal infection and they prescribed me something that doesn't work for me . I asked them several times if they can prescribe me another anti fungal cream but they outright refused and said no. I paid 300 dollars and you are telling me out of all the hundreds of different anti fungal creams out there and you can't prescribe me anything else? I find it very hard to believe this is ADVANCED urology. What a waste of money! read more

Morgann Harney is my doctor here and not only has she offered many appropriate offers of treatment for us, she's literally an amazing person. We had a down to heart conversation and she is a smart, wise woman. I would recommend her to be anybody's urologist. I am blown away by how great of a person she is and she has inspired me. read more

Poor patient care & billing nightmare. I was sent here for large kidney stone in my ureter. Was told I would have to have a procedure to remove. Scheduled procedure and paid $2000 the day of. The day before procedure I was feeling better & asked if they could take a look & see if stone moved and not place stent if so. Woke from surgery in great deal of pain, was told stone moved to bladder but I had a stent in. It was very painful but the staff was ready for me to leave and rushed me out. It was close to 5:00 so patient care & empathy done at that point. I was in severe pain & vomiting so called the next day to set up procedure to have stent removed ASAP. Was told I would have to wait two weeks (not what the physician told me). I explained I was in a great deal of pain & was told to take the pain meds prescribed. Pain meds were hydrocodone. I was supposed to take these for two weeks??? Apparently they are not educated in the opioid dependency problem in this country. At this point I had to argue & fight & finally got procedure scheduled for two days later. After leaving, was told that if I ran fever to call, may mean I have infection. 48 hours later I was running fever of 102 so I called. Could not get a call back, called numerous times & finally someone took my call. Told me to come in for urinalysis. Upon arrival I explained my situation, high fever & back pain. I was sent to back & after I was done they told me they would call in 3 days that it took that long to get the culture back. I said ok but in meantime should I take antibiotics or something? They lady asked why & I said I have a fever of 102 & she got upset and told another lady who also got upset & started speaking loudly about why they let me in the building with a 102 temp, took off to a back office and I could hear her raising her voice to someone. She came back out and said they would call in an antibiotic. After two days my fever or pain did not improve so I worried I was on the wrong antibiotic so I called back and same thing, no one would answer or return my calls. I finally caught someone on the phone, she was clearly irritated with me and said you don't have an infection, you likely have Covid, you should go get a test. Since I had no other Covid symptoms I was surprised but I scheduled the test, relieved that my kidneys were ok & that I was done dealing with Advanced Urology.... Or so I thought. Five months later I received a bill for $5000. I was shocked since I have insurance & paid $2000 to them already. Long story short, had to fight for weeks about this to find out they were sending the wrong info to insurance company. No apologies for the error, and had I not fought it I would have handed them $5k for no reason. They get great reviews online but I guess Covid has changed that. I will say that they sent me a request for a review which I tried to do multiple times and it would give me an error every time. I tried for multiple days & emailed them to let them know it was not working. I suspect they get good reviews because it will not allow bad review to submit. read more

First of all, the front desk people are not polite. You charge the whole price for anything in advance and later send claim to the insurance for getting the real price, but it takes several weeks or months to reimburse the patient. I had to call the finance department several times but still my claim was not sent to my insurance company. The other issue is that you have never contact the patient in advance like 1-2 days for the appointment and remind how much it could cost. There is not organization between nurses, and you see someone then vanished and someone else comes to you without allowing you what it is going. It seems no one know his/her responsibility. I had urine pressure test and it was responsibility of the nurse to assure that everything is connected and installed in the right way before leaving the room but my nurse, a young girl just left me without any help. I am 100% sure that the test was done in a wrong way and of course the test result was not correct still I had already paid more than 950$ for something useless! I mentioned that to the nurse and the doctor, but the test was not repeated only because it had cost for them. Very disappointing clinic! and I do not recommend to anyone. read more

I had an appointment at 3pm. Before asking for appointment the person on the phone asked me all the information about my insurance. I was there 2:30pm. The receptionist told me the insurance was not verified. When I asked why you didn't call me before that she said it is bill department job and not her. I called my insurance and got verification by phone but still receptionist didn't accept that and said the bill department should give her information. I asked he to call the bill department to verify that and finally it was verified. The she gave me 20 pages form to fill in. Lots of questions. I asked why it is not in your online system she answered that she is not responsible. Finally I got call and the nurse, Ms. Alvarez, gave me 2 bottles of water to get urine sample. She told me wait for doctor and then left the room then someone else, nurse practitioner, came to me and asked the same questions on the forms and done by Ms Alvarez. He asked me if I want to see the doctor, I answered of course I wanted to see the doctor! Then they asked me to do blood test and Ms Alvarez never came back to me and no one asked for urine test. At the checking out I asked about urine test and one of the girls at the reception went inside and asked form Ms Alvarez and it seemed she said no need for urine test. I am deeply disappointed for such a mess and unorganized system. Doctor was nice and other personal were terrible! read more

Wonderful and caring staff. I've been to several Urologists and Dr McCullough is the best hands down.....caring and covering all the bases. He listens and seems to care about getting to the bottom of the issue. The nurses are awesome....the front desk people are attentive....overall a great place to be! read more

I am really surprised to see the negative reviews of AU in John's Creek. I am a retired RN and was first seen there by one Dr. for uro-testing. I was referred to a surgeon who did a great job. And then have been seen for 7 procedures by Dr. Andy Ostrowski who is awesome. 6 of the 7 procedures have been done in the Medlock office. I have always been greeted by very friendly reception staff. I have been counseled/covered all paperwork with the business manager each time who is meticulous. I have been cared for by VERY caring, compassionate and dedicated staff in the outpatient surgical center at each visit. They know me by name, the center is always clean and they follow excellent infection control and best practices. I have had great success using their portal, getting timely callbacks and being treated with great respect. Not just a number - but as how they would treat a family member. I have used services in that offices for about 9 months from Spring 2019 through Jan. 2020 and I would give them a 5 star rating each time. And nurses are very picky patients.........as a health care professional, I highly recommend this office. read more

Best in town. Latest technology. Awesome staff. Great follow up. Satisfaction all around.