Today, I attempted to change my insurance agency to one closer to my residence. The representative…read morewho responded declined to assist, citing that she was unable to process the request because Katie Carls was on maternity leave. She advised me to have my new agent contact Katie via email to request the change. When I inquired whether anyone else in the office could handle the request in Ms. Carls's absence, no alternative was offered, and the representative began to provide an explanation as to why she could not assist. I just googled how to do it online and was able to complete the change independently. It is disappointing when staff exhibit a lack of willingness to perform their duties, which I find quite surprising.

Great customer service, Yuri helped me with all my concerns and started great coverage for us!read more

Marissa has done my taxes for about ten years now. I love her! She is friendly, fun and…read moreprofessional all in one. And she's great at what she does! I would definitely recommend her to a friend.

Worse insurance company ever! Canceled my policy due to such…read moreunprofessional behavior. Then they continue to charge my card. Called for a refund then they tell me wait a week. Now it's 4-6 weeks and the girl hung up on me on the phone. They suck never would recommend

Magnum insurance is one of the worst insurance company to have. I will never in life ever patronize…read morewith Magnum Insurance company ever again. I will never ever recommend Magnum insurance company to anyone. I was once a Magnum customer and my vehicle was in a accident on October 25th 2024. I was hit front behind unfortunately I was told that my car would be totaled out. My insurance was paid fir the month of November. I reach out to Magnum insurance company to tell them that I no longer need insurance because my car was totaled out as of October 25th 2024. I was informed by one of there representatives that they could not cancel my policy unless I provide documents that my car totaled. At that present time I did not have the letter that they were requesting. I was just told by mouth from the adjuster for claims from the person that hit me insurance company that my car was totaled. So the representative provided me with an email to send all the documents to once I receive the letter that was needed. I provide the letter that was needed comes December I'm receiving letter stating that my policy is going to be canceled. I reach out to a representative once again and ask why am I receiving cancellation letters. I cancel my insurance I haven't needed insurance since October 25th 2024 and I provide them with the documents that was needed. Do you know Magnum insurance knew I no longer needed their insurance policy and didn't want to pay me back my money for the month of November they are doing everything to try to keep my money for the November. Every time I call and talk to representative they try to come up with every reason why they can't refund my money. So today February 14th 2025 I receive a letter from Magnum insurance saying I owe them and they going to send me to collections. Shame on Magnum insurance. Magnum insurance is a company that ROB's people for their money. Please beware of these fake insurance companies. I only gave a star because I had to. I wish I didnt. Show less

The staff are amazing. I was driving through and ran across the little red building. I hadn't done…read moremy taxes for a while. The last thing I want is problems with the IRS. I went in and wow so smooth. I qualified for credits I had no idea about. I'm extremely satisfied Definitely not what I expected, but im glad I did. I recommend them 100%. I promise you won't regret it guaranteed.

sketchy scammers who take your money and do absolutely nothing! would avoid at all costs, eliset…read moreand matthew were extremely rude and unprofessional

Kenosha is informative and helpful. I trust her advice every year. She's the preparer for you, if…read moreyou want accurate results.

I have been a customer with GB group for years. They always take the time to explain to you the…read moreinsurance that you are purchasing. I never want to do anything myself because I don't have time so that is why I call GB group and they find the best possible prices available to keep me insured in Chicago. The girl at the front desk is always nice and makes sure to email me my policies very promptly. I always bundle my car and rental insurance and see a significant discount. This place is a true gem with some amazing hardworking people that really care about what they do.

I have never personally done business with this company and this is the reason for my review. I…read morewould like to start off by saying thank you from the bottom of our hearts for the generous donations that the owner of this company and your employee Bibyana donated to our cause. You have never met me or even spoke to me but were so eager to make a donation. To me, this speaks volumes of your integrity as a person and your compassion to the underprivileged. Every year we "adopt" a school in an underprivileged neighborhood and we purchase them all the necessary school supplies to help them have a successful year. This year, I decided to ask for help as I believe that a little goes a long way. Without hesitation, the owner of this company and one of her employees asked me for a list of what we needed. They placed an order and had the items delivered directly to me. With their donations, they were able to fully supply 3 classrooms with all of the supplies they need. I decided to share this because the public should know the heart and the integrity of this business. Thank you again!!!

It has been my pleasure to work with Mike for over 1 year now and I am very happy that I chose him…read moreto help me meet my long term financial goals. He has analyzed my financial status and developed, with me, a comprehensive program to achieve my objectives. Besides all this, Mike makes things very understandable. He is always there to ask questions; he is prompt with replies and extremely knowledgeable. One of the best things is that he is not afraid to say that he doesn't know the answer to something, and goes back to his resources to get me a well researched answer. I believe that Mike is not out to push products, rather he has tried to find the best available investments for my needs. I have grown to trust Mike and his judgement. I also look forward to a continued great working relationship.

With so many different life insurance products on the market it was difficult to identify the one…read moreto meet the needs for my situation. Information from another advisor was lack luster so we came to Mike for help. He responded quickly with sound, simple advice and gave some resources immediately. We were very appreciate of all the info and honestly it saved us from making a poor financial decision.

Same lady all time she fast n real.wasnt know to expect and it was convenient and quick.read more