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    Gerard's Waters Edge Marina

    2.1 (40 reviews)
    Closed 9:00 am - 5:00 pm

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    Candlewood Lake Kayaking from Gerard's.
    Mariah C.

    This was a great end to my work trip! I came here yesterday with the hopes of renting something to get on the water but was a bit too late after my work day. Taylor at the front was so helpful! Since i wasn't going to get the full use of my time I decided to come back the next day. But Taylor pulled out the map, and started to give me all tons of local things to do, which I did that same night!Hiking trails, parks, and hitting the Worlds Largest Dairy Store! I then came in the next day to rent the kayak, she remember exactly who I was. The staff was all so great! Everyone here is light hearted and has such a great attitude and Nothing beat being on this lake being a Florida native! It was so peaceful and tranquil and just what i needed! Thanks to all the staff at Gerard's, this completely made my trip!

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    Review Highlights - Gerard's Waters Edge Marina

    Went almost entire summer without it because Echo Bay couldn't get to us even though we had always serviced through them.

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    East Coast Flightcraft

    East Coast Flightcraft

    2.6
    (10 reviews)

    I've been a boat owner for 25 years, have had 4 boats three of them wakeboard/wakesurf. Two…read moreMalibu's and a Mastercraft. I bought my 2019 Malibu M235 at the end of the season never taking ownership until spring of 2021. I knew nothing about this marina as they didn't have it when I had my last Malibu. My friend had owned this particular boat I was about to purchase so I knew its history. While in negotiation on the price I'm told to transfer the warranty was $1,500, during the negotiation the owner Jim Virgintino told his sales guy to just keep the warranty under my friend who was the previous owner and any repairs needed would be run that way. Shady but ok, as long as he put that in the sale paperwork which he did I had no issues with this. Storage was of course included since I was not taking ownership until next spring. When spring came around I'm told my boat will need two batteries. My friend had told me the boat was having an issue draining the batteries and upon buying it I was told the issue was taken care of and new batteries were put in the boat. After discussing this with the service manager I'm told Jim Virgintino would speak to me. I came to the marina to detail my boat and was approached by Jim. He said to me that he never said new batteries were put in the boat and that "I bought a used boat" Now, I never even took possession of this so he sold me a boat that didn't run. I explained to him I was not happy with how this relationship was starting out and started to walk away when he agreed to pay for one of the two batteries. (so kind) Considering this was well over a $100K purchase I was really dumbfounded by his snark attitude. A few weeks after being on the lake the boat stopped working, and we were stranded. Guess what, battery issue. Called the marina and was told, "bring it over and they will take a look at it, not we will come to get you. I have a disabled boat with something they were supposed to have fixed and they don't come out and service? Their mechanic even lives in my community! "Our insurance does not allow us to do that I'm told" This marina is selling $250K boats and provide no service should you break down on a lake they are on. Unheard of. When I bought my boat previous boat from Eco Bay they came to my dock picked up and dropped off, that's what you expect when you buy a $100K plus boat. Unfortunately, my nightmare didn't end there. Since my boat needed service and my friend that bought his new Malibu boat was having major issues Malibu corporate was asking Brookfield Bay why there was two warranty work on two separate boats still owned by the same person and they tried to make me now pay to put the warranty in my name. Are you kidding me? It was part of my contract! They had to bite to bullet and transfer it at their cost. My last straw was when I dropped my boat off for winter storage on Oct 15, 2020, There were a few small things that needed to be fixed that was under warranty, their service manager walked around the boat with me and had me pull it into a slip. 3 months later I get a call from the service manager that the bow of the boat had been damaged. The damage was caused because they failed to move the boat and left it there most likely for months and over time the bow was hitting the dock. Of course, they would not take the blame, even though when it was dropped off their service manager walked around the boat with me. Clearly, they were negligent. Over $7K in damage. My insurance went up $400 because of their negligence. Jim Virgintino likes to boast how successful he is, in many cases loves to hear himself talk as pointed out by another review here, his ego is that of Donald Trump and in a flutter of emails we have exchanged over the year he knows little about customer service. Jim is right and you as a customer are wrong on every level. I have since sold my boat and moved back to Eco Bay which knows how to serve its customers. I feel sorry for the rest of the staff that works at Brookfield Bay because they seem like nice people but when directed by Jim Virgintino they have to follow his swindling guidance and customers get screwed. Photos show damage to boat and their dock which is claimed never happened there.

    Was disappointed that after 15 years of bringing my boat to this marina, I had a bad experience…read morewith the owner. He went on and on about how inconvenient it was for me to bring my boat down unannounced, like I did every year, to the "Yacht Club." I only wanted it de-winterized, but after his long lecture, we parted ways. The trouble with giving long-term customers a reason to defect is that they learn what else is out there. After a 3-minute google search, I found someone who was happy to come to service my boat both better and cheaper. Jim Mac in service was always polite and professional. Kath behind the desk was always cheerful and efficient. Sorry to go, but I won't be treated that way.

    Hanafords Marine

    Hanafords Marine

    3.7
    (3 reviews)

    I've been a frequent customer for 13 years and would recommend this mom & pop shop to even the…read moretoughest of customers. In the front is a store where you can buy parts or accessories for your boat (or they can order it and it'll be there tomorrow). Toni provides top-notch knowledgeable, thorough and friendly service to all of their customers. In the back of the store is a mechanic stop where Rick can repair just about anything. I've had numerous, major repairs done here. Rick is always honest and works hard to repair boats. I've asked for some services that he blatantly told me I don't need and that I'd be wasting my money. This type of honesty and trust is what keeps me coming back, along with his ability to fix boat engines. Once he fixes something, it's fixed. It's not like Mavis where you're going back 3x until they get it right. The turnaround times for repairs is fast, but obviously the peak seasons (spring and fall) can get backlogged. Toni and Rick bend over backwards to make sure every customer that walks through their doors leaves satisfied. This is an old-school business which you don't see much of any more.

    I am very disappointed! I bought my car to get 4 new tires a wheel alignment and a oil change! They…read moreput in the wrong oil cap and my car was leaking oil! I bought back and they told me this is the right part it is fixed they never even put oil back into my car their mistake! After I left a good review! This was in the middle of June yet I had to go to a mechanic to get another oil change the same day they said they fixed! Even the bottom of my car was out of place and they did not even tell me that! I spent over $1200 for nothing considering my car is barely making it to work! Even there manager did not say you know what we miss placed the oil the wrong way me out the wrong part in so we are responsible for getting you the parts you need for your Volvo! I have there receipt next is go and find out what I can do because Mavis was terrible! I recommend you do not go there because they are 100% clueless! And I had to wait 6 hours for car to get done and I was the second one in line! If I would have only known that my car was going into bad hands I would have went somewhere else!

    Gerard's Waters Edge Marina - marinas - Updated July 2026

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