Two hours into our 11 hour drive from Texas to Alabama (the 1st leg of a 2-week road trip), we took…read morea rock to the windshield and had a crack! Knowing we'd be doing a lot of driving in hot weather and possible rain, we googled our nearest Safelite and ended up in Bossier. (Our son works at the Tyler, TX shop and insisted we shouldn't wait to get it repaired.) The guy and gal working in the office were so kind and friendly! Knowing our predicament, they gave us advice and instructions how to get it done quickly through our insurance (costing nothing) and were able to squeeze us in so we could get back on the road without too much delay in our trip! (I just wish I had gotten their names!‍) The gal who did our repair was efficient and friendly, too! Well done, and thank you!!!

I had a SMALL little chip in my windshield. Safelite came to my job to fill in the chip so it…read moredidn't spread. Well I should have left it. When he was filling the chip the chip turned into a crack the length of my whole windshield. When I called satellite they said they are not liable and they can give me $50 off of a new windshield which was almost $400. Never will I use them again.

Glass Services replaced all fogged windows 10 years ago. They continue to look as good today as…read morethey did 10 years ago. Thanks for the great work.

Just an amazing experience from start to finish. The people are awesome and the work is fantastic…read more I've used them several times and will continue to do so.

Professional service all the way around from a great, locally owned glass shop. I've had Blake and…read morehis team install windshields and a commercial window system. All projects were performed flawlessly.

they don't stand behind their work, windshield didn't make it 60 days, First cold day came outside…read moreand it's cracked and there is no warranty. Even though it was obviously installed poorly they don't care.

I had a 3.5 inch crack, which started from a chip on the edge of my windshield. Safelite referred…read moreme to A Better Windshield. Ken fixed it in 15 minutes and it looks great, you can't even see where the crack was!

Had my wife's windshield repaired. Ken is awesome and knows about customer service. I'm a new…read morecustomer for life. Thanks Ken.

Promptly replied and gave me a quote . Showed up on time and Joey did a great job . 5 stars !read more

I don't complain much, I use to work in Customer service for many years and…read more I always took great care of my customers and made sure they were happy! I was never rude to them! Your customers are your back bone to your business cause I had my own business!!!Had no idea about windshields until my insurance lady called me and told me! I would not give this place a Star I would give it no stars and I will not be back at this place or any Glass Services locations! We walk in everything was fine treated you ok made coffee & place was ok needed some cleaning. We left and I notice my windshield was not as good as the last one we had! The girl said that was the one that came up when she ordered it! I should have went look at my old windshield but didn't. I was not a happy person. Next day I ran errands & saw glass pieces on dashboard and had some black smudge by my rear view mirror! Got a call from my insurance lady and she saiid I had a different windshield and she sent me all the information! So I called back this place and spoke to the girl that works there & explain what happen. I told her My insurance lady called me and said we had the wrong glass it didn't have the protection against road noise.. So I called and told the lady what I found out. She told me she disposed of my old windshield as she told my insurance adjuster! Then I called back she said she had it! I told her the windshield I had before had no road noise! She wanted us to go back and she would check it! I will not go back to this place ! POOR customer service! I have talk to people and they told me they have had the same problems! I found out I can order my own windshield, there is a difference & I learn a lot about different windshields in one day, they don't tell you everything . The last windshield was cheaper And better with the noise & light was around 500 this one was 847!!! I will not ever go back to this place! ESPECIALLY with the rude customer service! So my advice is order your own windshield and go somewhere else!!!!I Ask, Questions about your windshield before you order it & install it! Make sure it's the right one order your self from car dealership. I learn the hard way and something new! I will go back to Safelite Auto glass I never had any issues with them ever!!!God bless that woman she gets anew attitude

Great pricing and even better customer service! Received a new glass in a very reasonable amount of…read moretime. Thank you Auto Glass Now!

Car was done accurately but Becky is rude and unhelpful. I won't be back while she works there;…read morerude to me and daughter then rude to husband while kid banged around in office. Thank you for the hard work and I have no problem with the kid being there had The lady not been so rude.

This place came through in the clutch. I had a object from the highway fly up and smash my…read morewindshield on one side. Crazy I didn't run off the road. I called Novus and they were able to get my windshield replaced same day! I can't thank these guys enough. I would recommend them to anyone who is looking for prompt professional service. Thank you Novus Glass.

Absolutely horrible experience here. I wanted my car tinted and there were multiple issues with the…read morework done. Despite giving them chances to fix what should have been a simple job, they still managed to repeatedly get it wrong. Every mistake was met with an excuse instead of a solution. The highlight of this entire experience was the owner- Tim. Rather than taking responsibility for anything that happened, he seemed more interested in explaining why the problems weren't their fault. It was like fixing their mistakes was an inconvenience and they couldn't be bothered. When I expressed concerns about the repeated issues, he literally got in my face, told me I couldn't tell other people about my negative experience. That statement alone told me everything I needed to know about what type of person he is and how he really views his customers. The customer service from staff was just as disappointing. Mistakes happen but what matters is how a business responds when they do. This company chose excuses, arrogance, and intimidation instead of accountability. I wouldn't recommend them to anyone.

I-20 strikes again. A rock hit my windshield and caused a major crack. I was recommended to…read moreSafelite and wasn't disappointed. I just pulled up, dropped my car off, and got my car repaired within 45 minutes. Got my money's worth.

From the owner: Do you have glass damage? For windshield repair and replacement in the Shreveport area, turn to…read moreSafelite AutoGlass . Those in central Shreveport or other areas can access convenient auto glass repair and replacement from our in-shop or mobile service. Located at 741 Professional Drive North, Safelite AutoGlass Shreveport repairs chips and cracks fast. We'll even recalibrate your advanced safety systems if your vehicle needs it. Windshield repairs come with a national warranty and are completed in as little as 30 minutes. Insurance approved. Trust the safety and reliability of Safelite and schedule today.