Needs to be shut down. They don't have a yard stick or a measuring tape in the shop. They just…read morecut what they feel like cutting

This has to be one of the most horrible businesses I have ever done business with. I brought my car…read moreto have the windshield replaced & 4 hrs later, they come out to tell me they broke the new one. After I left, I contacted them to let thim know, the technician caused damage to my windshield moulding and mirror. They said they would fix it. After talking to my insurance company, they suggested I use another company which I did. They caused $300 worth of damage to my windshield moulding & refused to fix it, b/c I let another company replace the windshield. The tech admitted to causing the damage, but they still refused to do the right thing & fix it. I would not recommend this company to anyone. The clerk & other workers argued with me & my husband instead of trying to fix the problem. Absolutely disgusting customer service & unprofessional business.

Two hours into our 11 hour drive from Texas to Alabama (the 1st leg of a 2-week road trip), we took…read morea rock to the windshield and had a crack! Knowing we'd be doing a lot of driving in hot weather and possible rain, we googled our nearest Safelite and ended up in Bossier. (Our son works at the Tyler, TX shop and insisted we shouldn't wait to get it repaired.) The guy and gal working in the office were so kind and friendly! Knowing our predicament, they gave us advice and instructions how to get it done quickly through our insurance (costing nothing) and were able to squeeze us in so we could get back on the road without too much delay in our trip! (I just wish I had gotten their names!‍) The gal who did our repair was efficient and friendly, too! Well done, and thank you!!!

I DO NOT recommend using this location. Came in to safelight…read morefor a repair on a half inch crack/chip 10 minutes later the tech came out and said, you need a new windshield and asked if i had insurance. the extent of damage caused by their attempt is appalling and unacceptable. see my google review on the website see below before and after photos..

Glass Services replaced all fogged windows 10 years ago. They continue to look as good today as…read morethey did 10 years ago. Thanks for the great work.

Had windshield replaced in my Yukon XL by appointment. Work was excellent. I am very pleased with…read morethe whole experience. Technician Steve was very cordial and I would highly recommend their services

Simple dime sized rock hit repair. $50.00. Rock hit looked…read moreexactly as when I brought it in. Asked for money back. Cash was thrown in my face! Make sure you read their disclaimer resolving them of no responsibility.

Professional service all the way around from a great, locally owned glass shop. I've had Blake and…read morehis team install windshields and a commercial window system. All projects were performed flawlessly.

I had a 3.5 inch crack, which started from a chip on the edge of my windshield. Safelite referred…read moreme to A Better Windshield. Ken fixed it in 15 minutes and it looks great, you can't even see where the crack was!

Had my wife's windshield repaired. Ken is awesome and knows about customer service. I'm a new…read morecustomer for life. Thanks Ken.

Great communication from the manager and great work as well as prices. Hopefully won't need to be…read moreback, but if I do, I will choose this location again

Promptly replied and gave me a quote . Showed up on time and Joey did a great job . 5 stars !read more

Great pricing and even better customer service! Received a new glass in a very reasonable amount of…read moretime. Thank you Auto Glass Now!

Car was done accurately but Becky is rude and unhelpful. I won't be back while she works there;…read morerude to me and daughter then rude to husband while kid banged around in office. Thank you for the hard work and I have no problem with the kid being there had The lady not been so rude.

Absolutely horrible experience here. I wanted my car tinted and there were multiple issues with the…read morework done. Despite giving them chances to fix what should have been a simple job, they still managed to repeatedly get it wrong. Every mistake was met with an excuse instead of a solution. The highlight of this entire experience was the owner- Tim. Rather than taking responsibility for anything that happened, he seemed more interested in explaining why the problems weren't their fault. It was like fixing their mistakes was an inconvenience and they couldn't be bothered. When I expressed concerns about the repeated issues, he literally got in my face, told me I couldn't tell other people about my negative experience. That statement alone told me everything I needed to know about what type of person he is and how he really views his customers. The customer service from staff was just as disappointing. Mistakes happen but what matters is how a business responds when they do. This company chose excuses, arrogance, and intimidation instead of accountability. I wouldn't recommend them to anyone.

This place came through in the clutch. I had a object from the highway fly up and smash my…read morewindshield on one side. Crazy I didn't run off the road. I called Novus and they were able to get my windshield replaced same day! I can't thank these guys enough. I would recommend them to anyone who is looking for prompt professional service. Thank you Novus Glass.

I-20 strikes again. A rock hit my windshield and caused a major crack. I was recommended to…read moreSafelite and wasn't disappointed. I just pulled up, dropped my car off, and got my car repaired within 45 minutes. Got my money's worth.

From the owner: Do you have glass damage? For windshield repair and replacement in the Shreveport area, turn to…read moreSafelite AutoGlass . Those in central Shreveport or other areas can access convenient auto glass repair and replacement from our in-shop or mobile service. Located at 741 Professional Drive North, Safelite AutoGlass Shreveport repairs chips and cracks fast. We'll even recalibrate your advanced safety systems if your vehicle needs it. Windshield repairs come with a national warranty and are completed in as little as 30 minutes. Insurance approved. Trust the safety and reliability of Safelite and schedule today.

Highly Recommend! Wonderful service and affordable!!…read moreFriendly! They even have inspection stickers!

Best customer service I've experienced in years. Got an inspection done. Quick, efficient,…read moreaffordable and knowledgeable. Gained a customer for life