Very Impressed! I found Gerber Collision & Glass in Catonsville, MD by searching the top ten collision repair shops. Gerber was listed as #2. But they are definitely #1 in my book! My first visit was to get an estimate for my damages. During the estimate I was personally taken for a walk thru of my truck and was explained all of the damages and repairs needed from the accident along with other small damages that were not related to my accident. Instead of them just taking a look at the damages while I wait in the waiting room and telling me that they will contact the insurance company of any additional damages that weren't written on the insurance estimate as my prior experience with another body shop. From the moment I dropped my car off to be repaired the office manager Kelly notified me of the updates for my truck daily. She initially wanted to schedule the drop off and pick up of my rental so that I didn't worry about anything. Kelly was an absolute joy to work with! Her charismatic demeanor gave me a great piece of mind through the whole process. She also coordinated the glass replacement for my truck while it was there for repairs. The production manager Todd was very knowledgeable and kept me abreast of what was needed to repair my truck. He went far and beyond with even making minor repairs that was not involved in the accident. I never had to wonder what was being done or what point my truck was at due to the constant communication with the office manager and production manager. I was astonished when I retrieved my truck! I would recommend Gerber Collision & Glass in Catonsville, MD to any and every one! I will never take my Truck and cars anywhere else from this point on! They are AMAZINGLY AWESOME!!!!!!!! read more

I live out of state and helped my daughter, who lives in Maryland, coordinate her collision repair. I could not be more pleased with the service she received at Gerber in Catonsville. Before she took the car in, I called and spoke at length with Lamont, who patiently answered all of my questions. He went out of his way to communicate with both me and my daughter throughout the process. He was kind, professional, and made sure we understood everything. Not only was the repair work top notch, but having Lamont reassure me and really go above and beyond to work with my daughter's work/school schedule was the icing on the cake. He also helped us coordinate her rental car, and, on the day her car was repaired (a week earlier than promised!!), he even returned the rental car for her so she could simply pick up her repaired car after work and head right to class. I would not hesitate to recommend Gerber Collision in Catonsville to family and friends, especially if they can arrange to work with Lamont as their service advisor/coordinator. My daughter was upset about the damage to her car, but Lamont worked diligently to get her repair work done quickly, to help her understand the process, and to make it as easy as he could for us. I can't say enough positive things about working with Lamont and the way he communicated with this out-of-state mom. The work was great, and Lamont was awesome!! As long as Lamont works there, I will definitely tell all of our family in Maryland to use this location!! I felt confident that he would ensure everything was done perfectly and as promised. And had we had any problems (which we did not, thankfully!), I felt equally confident that Lamont would see to it that things were made right! read more

I was in a collision recently and I was preferred to Gerber Collision of Catonsville, living only 4 miles from there, I'm familiar and about 2 years ago a friend of mine used their services and was totally disappointed with not only the repairs but also the lack of communication and compassion for their experience! Against my friend's experience I gave them a chance, as I am also expecting a new addition to the family on 2/14. So due to this I was willing to give them a chance anyway. And to my surprise, my experience was very pleasant from beginning, being greeted by a gentleman named Lamont, whom was personable from beginning to the end, even so much as to deliver my vehicle to me, so I wouldn't have to take myself and my little one out in the snow. On top of that, he did EXACTLY what he said he would do, he helped me understand what repairs were required, called me twice a week as promised and DELIVERED. Results of the repairs were awesome as well and... THEY CLEANED MY CAR!! All moms with toddlers know the struggle! Extremely Pleased read more

Someone ran into the side of my vehicle. The accident was not my fault and I wasn't driving so you can imagine, I'm feeling some kind of way about this whole ordeal. It's been a tough 7 days but finally the insurance co referred me to Gerber Collision and Glass. About 4 people have contacted me from this company regarding each step on getting my vehicle repaired. Everyone has been thorough as well as pleasant. Starting with scheduling the appointment, the tow pick up and advising me that my vehicle had arrived and they were beginning the estimate process. I like them They didn't know my situation or know what I was feeling, to be extra nice to me. It was just in them. They all make a good team. They are genuinely about positive customer service which helps ease some of the tension I'm feeling. We need more businesses like this. I would recommend them. I'll give another update when my vehicle has been completed. Special Kudos to Doug, the tow truck driver and Lamont at the Catonsville office read more

After hitting a pole, I needed body work done on my car. I took my car here after seeing good reviews online - and I'm glad I did. Lamont and the rest of the staff I interacted with at Gerber Collision were super friendly. I was worried about coordinating my vehicle drop off and pick up as I have an unpredictable schedule, but Lamont made it easy for me to drop off and pick up my vehicle. Gerber Collision even coordinated with the rental car company. Lamont gave me a timeline for completion and provided me with weekly updates, and my car was completed ahead of schedule. Upon picking up my vehicle, the paint looked flawless, and it is impossible to see where the original damage was done. My car was cleaned on the inside and had that new car smell - even though my car is far from new. If I needed car repairs in the future, I would definitely go here again and recommend this shop to my friends and family. Ask for Lamont! read more

Gerber exceeded all my expectations for customer service, quality of work, and communication. You're in great hands with Todd on board! He truly takes pride not only in his work, but also the work conducted by the body shop. My car had two separate damage claims, and Gerber finished the work on both claims in the time it would take to complete one claim. When I picked up the car Todd thoroughly discussed the work each claim required and made sure I was 100% satisfied before he gave me the keys to the call. Thank you Todd! It's rare to see someone to take as much pride in their work as Todd. read more

I am from out of town, and I visited the Gerber Collision & Glass location in Catonsville, Maryland with a damaged passenger side front spoiler. Mr. Don Insley was extremely courteous and knowledgeable. He fixed my car on the spot! In a day and age when people are often busy and disinterested in helping others, Mr. Insley was the rare exception! I am very thankful to have visited Gerber, and I would give Don and his team an unqualified recommendation to anyone in need of body or glass repairs. They are very friendly and want to serve others. Thank you, Don! Sincerely, David Howell read more

I can't express enough how fantastic my experience at Gerber Collision was. From the first minute walking in the door, the staff was extremely friendly and helpful. I knew that I was leaving my car in very good hands. I had a ton of damage to the passenger's side of my car from being hit by another driver and Brooks and Hector made the car look brand new! I will forever recommend Hector, Brooks and this repair shop to everyone I know. They are great guys who will turn an unfortunate situation into a really fantastic experience. Thank you again for your hard work! read more

EXCELLENT CUSTOMER SERVICE!!!! I live in Florida and my son lives in Maryland, Lamont assisted my son with his car from start to finish. He called me to keep me posted on everything. I couldn't believe this was the service I was getting from an auto repair shop. Excellent customer service, if all other representatives are like Lamont, this should be your place to go.They do have Florida locations - A Customer for life!! Thanks Lamont & Gerber Collision & Glass - Cantonsville, MD read more

Initially I was apprehensive about dropping my vehicle off to be repaired. Not only did the team (Todd & Kelly) at Gerber repair my vehicle, but they did an excellent job, while getting it completed 4 days earlier than promised! The body work and paint job were spot on and the heavy exhaust sound is non-existant. Their customer service and knowledgeable impeccable. I would definitely use and recommend their services in the future. Very Pleased Customer read more

I dropped my car off to be repaired. I truly enjoyed how this company keep me updated on the status of the repair to my car. This company repaired my car before the due date, went to pick up my car and my car was beautiful inside and out. I was completely one hundred percent satisfied with this company auto repair service to my car. I thank you guys for the excellent service. Keep up the wonderful job and customer services. read more

I can't say enough about how positive my experience was with them. I did quite a bit of damage to my Jeep and they repaired it expertly and kept me in the loop on the process the whole time. They really went above and beyond to make sure the job was done right. In me they have a customer for life, it's been a long time since any business has impressed me this much. Top to bottom it was just a wonderful experience. read more

Special thanks to Gerber collision in Catonsville, Md Todd and his team did an excellent and amazing job repairing my vehicle from a rear end accident. I was extremely happy when I got my vehicle back, words could not express the way I felt after seeing my vehicle. Excellent job well done and thanks you. The customer service was awesome and on point. Thank you very much. read more

Unfortunately my car cant get a break. I have gotten in 2 hit and runs and one accident with a deer in the last 6 months. Each time I have gone to Gerber and Lamont was very professional even though it seemed he had a lot on his plate.Its very close to my home and I will continue to come here. Even though hopefully no more crashes lol. Thanks Lamont! read more

When I brought my damaged SUV here, the front bumper was in terrible shape. It only took two days for them to get the parts and fix it. It was a terrific job what they've done. It's quality and quick work. Good job guys. I'd recommend this place to a friend. read more

Gerber Collision does excellent work. I cannot thank Lamont Crosell enough for his work and desire to help me get the best out of the body work I needed for my Pilot. Between my wife and I, Gerber will have customers for life read more

I went there with a problem that no one was willing or able to deal with quickly but they got it done quicker and cheaper. It was just a replacement side mirror but it is unsafe to drive the car and they understood. read more

Gerber did repair work for me and did a great job. They kept me up to date with their progress via text messages every other day. Very professional and polite. Highly recommend them! read more

All of the associates are pleasant and very helpful. Lamont was awesome with his advice on how to move forward with repairs for my car. I would definitely return read more