Excellent service with superior results. Hassle free! The owner, Caroline, is truly on your side…read moreand makes sure you are satisfied with the results. The workmen take pride in what they do and it shows in the results. Truly, my car was as good as new!!!

Our 2013 Fford Expedition was sideswiped by an Amazon delivery truck last summer. Both right side…read moredoors were destroyed, ffront fender and rear body panel damaged and one wheel destroyed. Bianchi repaired everything within two weeks and I would swear it looked better than new. Tremendously good job, easy to work with and communicate with, incredibly competent bady shop. They worked through all the issues with the insurance compny (USAA) very effectively. Best body shop experience I've ever had and I've been driving for more than 60 years. Believe me, I've had body shop experiences that would give you nightmares.

I brought my car here for an insurance claim after my car was hit while parked. These people took…read morecare of me and I'm content with the results of my front end. After I picked up the car I got on I-90 and immediately heard a loud bang. I pulled over and my skid plates & wheel wells that I had just replaced myself were gone, they flew off. I notified the people here at Gerber and they took care of me again as I swore I saw nothing for me to hit (still do). When they were fixing the shields they showed me that I likely did hit something but were still going to take care of me. I believe they're right, something small just right after I picked it up. But they performed quality work again and put bolts instead of clips to hold it on. I will return here god forbid I have to. I appreciate people who are straight up and I never felt that they weren't. I already recommended a family member who is there now. Thank y'all!

The bodywork that was done to my vehicle was acceptable. A few scratches were present on a new side…read moreview mirror housing so I assume it was not new but something that was picked up at a junk yard.When I went to pick up my car, the young woman behind the desk told me that they had received payment directly from my insurance company, and that I was all set. Two months later, I received a call from that same person who told me that I owed them for the repair. She went on to ask me if I was going to pay now, and let me know that if she had to call again, my account will go into collections. I told her that I did not receive a check from my insurance company, and reminded her that she had told me that my bill was paid in full. She said that the insurance company Could have direct deposited the money into my bank account. I said that I would check my bank account online and get back to her. I also let her know that I did not appreciate her comments about sending my account to collections. After confirming that the insurance company had indeed deposited the money Into my bank account, I called back and made full payment. I understand that the collision company needed to be made whole, but I think the situation could've been handled in a more professional manner. The clerk probably was told exactly what to say to me so I don't blame her because she was otherwise very pleasant.

$385 in cash or $415 for card after your car is towed on the worst blizzard day of the year,working…read morewith the city to rip people off!

Most honest body shop in Syracuse area. John and Tomlin are responsive and shop has great service…read more Been going here for 30 years.

Donofrio's did a great job in repairing the dents, scratches and loose couplings that have been…read moredone to my Honda CRV over the last 9 years since I owned it. They tried to save me money while maximizing the repair. I can't believe how well it looked with the repair cost I paid. I will have to either spend much more or be satisfied with much lessor work if it is done in other body shops. Go Donofrio's if you want a great job done at reasonable cost!

Nothing but good things to say about this Father-Son shop. They were honest and transparent…read morethroughout the whole experience. They were the only ones that didn't try to upsell me or take advantage. My car came out looking perfect for a very fair price. It was done within a few days and was a seamless process. Mike was so helpful and kind. I would go to them again anytime!

PHYSICAL ASSAULT: I had an extremely troubling experience at Upstate Imports Auto Repair in…read moreSyracuse and would strongly caution others. The owner, Jeff Thomas is complicit in the abusive behavior of his employees, based on my personal experience. I brought my Range Rover in for diagnostics and a repair quote. When I politely asked for clarification on certain billing items, the service advisor (Tony Lesko) became increasingly abrasive and ultimately refused to continue working on my vehicle. I was instructed to pick it up immediately and pay only for diagnostics, which I did. At pickup, after I paid and signed only the receipt, I documented my vehicle with photos and video. *** While I was seated inside my car preparing to leave, the service advisor came out of the building, banged on my driver-side window, and then reached his arm inside my vehicle, multiple times, without my consent in an attempt to honk the horn, while continuing to make aggressive remarks.*** This behavior was intimidating, unprofessional, and completely inappropriate. The interaction was recorded. While on the premises, I also noticed that a brake warning light was illuminated, which had not been present prior to bringing the vehicle to the shop. That raised serious safety concerns for me. For clarity: tampering with a motor vehicle or interfering with its operation can constitute a felony under New York law. I am not making an accusation, but given the conduct and the vehicle condition upon release, this was alarming and unacceptable. Customers should be able to ask billing questions without being subjected to intimidation or physical boundary violations. I have filed formal complaints with the appropriate agencies and would not return.

Went in for a pre purchase inspection of a 2015 M3. Took around an hour and came back with a…read morethorough report on the condition of the car. Staff were accommodating, price was reasonable. Feeling good about the shop, I also asked for a quote on lowering springs installation. I was quoted around 900 dollars for the job, which I later looked up the book hour from BMW on this job was only 4.5 hrs. They also wanted 250 for alignment. Both these two quotes were on the higher end. I ended up driving to the stance shop at Queens and got the springs installed along with alignment for 400 dollars

I had a good experience here and my tints came out great! The owner and receptionist were very…read morenice. It took a bit longer than I expected but he was very apologetic and they were understaffed apparently. Price was fair. Lifetime warranty.

Absolutely LOVE the phenomenal tint job done to my car…read moretoday. Erika was/is super helpful with booking appointments and talking about pricing and the different percentages of tint. Overall 5/5 stars and will continue to bring my future vehicles to them! Keep up the great work guys!

My wife and I went to Tony Rotella's shop today for a NYS Inspection. Checked in at one of their…read moreservice desks without any waiting. Very nice guy took care of us quickly and showed us the comfortable waiting area and he explained where the bathrooms were should we need them. Not long thereafter he came over to the waiting area to let us know that we were all set. We checked out with the same nice person (I should have gotten his name) paid for the inspection, and we were on our way. Both my wife and I were pleasantly surprised at the clean, comfortable waiting area, the large show room, and we observed that all staff were friendly and they obviously like working at Tony Rotella's. One of the most important things in any business setting is a great culture and they obviously have one and it shows. One other thing I wanted to share that I witnessed while waiting. I overheard one of the staff members on the telephone with what must have been an insurance company. This staff member was in a deep "professional" debate with the insurance company trying to convince them to pay for more for a body shop repair, so the customer didn't have to come out of pocket as much. It was nice to see one of Tony Rotella's staff members fighting for their customer's best interest. He was also very nice in how he was presenting his case, yet firm as well and would not back down. If I'm ever in that scenario, I want a guy like that fighting for my best interest as well. If we ever need body work done (and I hope, we don't) there is no other place I'd bring our car than Tony Rotella's after what I witnessed this morning. We'll also come back in the summer for new brakes and new tires as we've heard from several friends that they are great with that type of service and the pricing is very good as well.

If you're looking for truck accessories or scag mower- look no further! Great service and the staff…read moredoes what it takes to ensure excellent customer satisfaction!

Had a breakdown while towing our trailer on the NYS Thruway on the way camping. He was able to tow…read moreour truck 25 miles back to Utica for repair, and provided another truck to tow and park our trailer another 25 miles in the opposite direction to Green Lake State Park in Syracuse so we wouldn't miss our camping. Made the best out of a possible bad situation. Highly recommended.

If you're ever in a car accident and they take your car here, have it towed somewhere else. Our…read moreinsurance company went to total the car on Friday afternoon and by Saturday morning Kinney's had sent the car to auction before we were able to get the rest of our stuff out and take the plates off the car. Now we have to hunt down our car to get the plates and our stuff back.