I scheduled an appointment online for an estimate and they canceled my appointment without letting me know. I got there and they told me. weren't even apologetic. read more

Very professional staff and service! Excellent work and customer service. What more do I have to say?

I worked with my insurance company to ensure that they would cover a full replacement quarter panel instead of opting for a bang out repair. My insurance agent conferenced Gerber into the call to bring them up to speed on this aspect. Gerber was resistant to providing our insurance company an estimate for a replacement instead of a bang out. We followed up a few days later and Gerber tells us that they are no longer willing to do the repair. Be your own judge but that struck me as smelling fishy. Buyer beware. read more

I would avoid at all cost! This location "Clayton" specifically has no understanding of what customer service is, staff educated on basic customer service & communications skillsets and understanding their own business practices. Currently parts and other supply chain issues are a disrupter however, the advisor continues to provide no touch point calls, no follow-ups, or any proactive measures on behalf of their customer. I have had to task this business every single step of the way, call for every single update. I have had to drive both the insurance company and their approved shop tasks by task and even resolve issues between their own internal processes. The advisor, manager, and now escalation to the district manager. If you are looking for a reliable repair company to perform your repairs, provide good basic customer service and guide you through this difficult time, Gerber of Clayton is not it. read more

I brought my car here after an accident for replacement of front bumper, driver side front panel and to repaint the hood. We also discussed them replacing the cracked door handle which would not be covered by insurance, and would need to be paid out of pocket, which I agreed to. On date of pickup the car looked pretty good, other than the inside of the driver's side panel which was pretty dirty from being on the ground I assume, when they were replacing the handle. They could have at least cleaned it off, or return the car back to me in the same condition it was brought to them, but this wasn't a big deal. The issue came when I tried to lock my doors, they would not lock. I went back in and told them at the front desk, and they came out and had the same issue. I asked what happened, since this has never been a problem before, except now and they have only had the car for 1 week. They asked if they could keep the car and have a mechanic look at it in the morning and they would give me a call early the next day. Around 3pm in the afternoon I call and ask for an update, and they told me I need to replace the mechanism in the door. I asked why no one had called me, and they said they just got to it, and I was going to be called soon. I asked to speak to the manager Bill, he was on a phone call and when he called me back he said that "Google showed this as a known issue, and he found 11 pages of information on people who had the same issue,' I told him I don't believe Google is the best source for a car shop to use to determine known issues. I asked how many of those reviews came from people who's door locked, before they came into a body shop, then it stops working the day of pick up. He said he didn't know. Basically after speaking with another representative, and the manager who just didn't care, now I'm having to pay another $500 to be able to lock my doors, and I'm hoping nothing else just happens to break during the time they keep my car. read more

We were on our way to Florida from Boston when we had an accident in Selma. My insurace carrier had it towed to Gerber for evaluation while we contiued on to our daughter's home in a rental car. Amada at Gerber was fantastic to deal with. She was empathetic to the fact that we needed a resolution so we could settle with the insurance company in a short period of time. She accelerated the process and we were able to continue on our trip by getting a new car. read more

Awesome from start to finish! From receptionist to estimator to body repair personnel. Estimator took the time to answer my questions and discuss options as to repair or replace. Took me awhile to get the other parties insurance straight and Gerber stayed in touch throughout. After hour drop off was convenient as was after hour pickup. The car looks amazing and the fit and finish was better than any I've seen in my experience. The car was washed and looked better than when we dropped it off! Just a plain ole all around good experience! I've used several repair shops in Clayton over the years and recommend Clayton Gerber above them all for excellence in workmanship and customer experience. THANK YOU! read more

I had two people hit me in the span of a couple of months. Between insurance, a rental, and repairs, I figured I would be in for some major headaches. But the people at Gerber made it so much easier than I expected. They contacted the insurance company and organized the rental and then REcontacted and organized when the estimate one insurance company had made ended up being WAY off in time and money. I never had to worry about changing the arrangements. All in all, through several changes, they were professional and easy to work with. I would highly recommend them. read more