These guys are awesome. They are professional and provide fast service. The location is clean and…read morecomfortable. You get updates about your vehicle by text message. Donnie went out of his way to drive me to Enterprise to pick up a rental car after Enterprise canceled my reservation and would not provide me with good customer service. He even gave me his personal cell to call him if I ran into problems with Enterprise. You will not regret taking your vehicle to them.

They (Gracern branch in Cola) have had my car for 2 weeks today and I am absolutely LOVING the…read moreprocess. I have received SEVERAL calls along the way letting me know exactly what's going on and where in the process the car is. I have received pics showing me the progress and I really appreciate how well and how thorough they are being. 10 stars if I could!!

He came out initially and did the pre-work . The weather was a little sketchy so he said he would…read morecome back . That's where the problems began . From that point forward he was unresponsive or when he showed up was not prepared or did not show up when he said he would. The straw that broke the camel's back was when we made repeated text messages with him indicating that he would indeed be here today at 10:00 to complete the repair . He indicated that indeed he would be here today. He was not. The issue is the owner of the vehicle has to take off work thus losing money to make these appointments . He did not show he did not reply to any emails or phone calls . As of this riding I'm still waiting to hear from him . I have contacted someone else to complete the repairs . As a business owner myself , I can't even imagine treating your customers this way . Do not use this person . I see the good reviews seem to be a year ago . Apparently, a lot can happen in the year .

Brandon met me at my home on a Monday morning and by the afternoon my car was good as new. A very…read moreconvenient mobile service, I highly recommend! Check out the before and after. Thanks Brandon!

I have used these guys three different times and they have been great every time. They do beautiful…read morework at a great price. Would recommend them to everyone. The people are wonderful and polite. Can't say enough.

Not a very pleasant experience. Almost as if they did not want me there. Price for the work I…read morewanted done was much higher than all the other places I got estimate from. The female that first looked at my car seemed angry and not sure if they even wanted to do the job. She bought out a guy for advice who never interacted with me to determine what I wanted done. I was not comfortable being there.

I just picked up mycar after weeks being repaired and when I got it back my interior console was…read moredamaged. All I was told that it was a common problem with GM vehicles and to contact Cadillac. My console was fine when dropped it off and they refused to take responsibility for something they obviously damaged.

Ryan was amazing and communicated very well throughout the process. I came in to pick up the car…read moreand met Amy (at front desk) who has shown great customer service as well. As Amy was going over my paperwork, the manager rudely interrupted and asked if she could help someone else first. I don't know the reason he interrupted her as she was helping me because I was here first and in the middle of answering my questions.

Great job have used Dan for about 7 years. Very professional…read morehighly recommend knows the business well .

After owning my 06 4Runner for only a month, I damaged the previously pristine front bumper by…read morehitting a concrete post in my parking garage. There was NO way I wasn't getting it repaired. I got a couple estimates from a couple shops around the area (one body shop quoted me $600+ labor to replace the bumper). I also requested a quote from Newlook. I got the quote within 24 hours and set up the appointment right away. Price wasn't cheap, but totally worth it in the end. The level of communication and customer service that Dan and his team provide is unsurpassed. He laid out every step in the process for me, and the results speak for themselves. I ended up going with the premium service, because like I said, I wanted that bumper to be just as pristine as when I bought it. I'm glad I did! I highly recommend Newlook Body works for any imperfections in your vehicle. If I ever need work done in the future (which I hopefully won't), I would not hesitate to reach out to Dan again.

2 reviews in one. First, they repaired my sunroof. I dropped my car off and before I got back home…read morethey were calling for me to pick up! Very quick and clean job. Secondly and most recently I was looking for estimates to fix my bumper. Not a major repair it was just missing a screw that held it in place. I ask the guy if he would look at it before he did he went on about how backed up they were and wouldn't be able to do anything til 8-12 weeks out so I still asked that he just take a quick look at it. He did and told me to hold on a min. He went to find the right screw twice laid on the ground in the direct sunlight and fixed my bumper. I'm truly appreciative of the time and effort he gave because he did not have to. The type of people you want to support no matter the price. Thanks! Sorry I didn't get your name.

Michelle is the definitely the heart of this visit. She is efficient, kind and informative. Such a…read morepleasure to work with and the staff that worked on my car were pleasant and efficient as well.

All of the staff was very courteous, they did great work, they worked quick and they had fair…read morepricing. I would recommend this place!

DON'T WASTE YOUR TIME OR MONEY HERE!!!! This is the WORST so-called auto body repair shop. I'd…read moreadvise anyone going here to take a walk in the service area. It's the oldest dump full of rusty ancient tools and machines. NOTHING state of the art. Only take your vehicle here if you want the old man inside to be rude to you or if you want your vehicle returned to you worst than before your accident. Their level of repairs are unsatisfactory to say the least. They kept my car longer than they said and when I went to pick it up it had blue paint on my black car and air pockets in the dried paint. Of course, I had to leave it ANOTHER day so they could as they stated, "make it right." They only made their messy repairs worse. If I could give this so-called auto body repair shop a negative rating, I would. By the way, when I showed the old man that sits at the desk inside, different spots left on my black vehicle, he spit on it to remove the spots. I was floored!!!!!!! My husband and I were soo rudely treated at this place, I'd never return or advise anyone else who cares for their vehicle to go here!!!!! Regretfully, after the messy job they did on 2 scratches on my rear trunk, I will need new parts and my entire car has to be repainted because of their poor performance. I would never let these people touch a matchbox car!!! AWFUL!!!!

BUYER BEWARE! Very dishonest company. I purchased two new matching headlights from them. They only…read moreinstalled one new headlight and polished my old one And told me they put two new headlights in. Very dishonest company. Had no interest in resolving the issue nor admitting they did wrong. Definitely steer clear!